It put a 'Damp'ner on the weekend

Just stayed at the Crowne Plaza with my wife for our anniversary.

Arrived at the hotel, which is on the edge of the city centre, and a reasonable treck to get into town, went to the room, and was surprised by the decor.

Very 80's, the furniture being a sort of flat packed collection and in Black Ash! Also had a large black leather swivel chair.

The room smelled damp and had things like the bedside lamp (there was only one) hanging off the wall as a screw fixture was missing. All very 2 1/2 star ish.

Anyway, deciding to leave the air con on to help make the room smell a little fresher (The windows don't open), we went for a walk into city in the hope that when we returned the room would smell better.

On return there was a marginal improvement.

Following showers and preparation for our evening, I noticed the smell even more, and to our horror we realised that the floor by the side and the underneath of the bed was now soaking wet. There was nothing wrong with the shower seal so we could only guess that it was the bath drainage.

We called the manager only to find that whilst he agreed with us, the hotel was overbooked and we couldnt be moved.

It must be said however that the staff were apologetic and did all they could, and have offered us recompense.

Oh yes and beware the car park charge, bit sneaky and pricey, if you have to pay it.

All in all, the hotel and rooms are begining to look a little tired and is in need of some general small attention to detail maintenance.

Have definitely stayed at better in Leeds

Great weekend in Leeds

Came to Leeds for the weekend to do some shopping and go out. Hotel was well located for city centre, staff really helpful and friendly. To anyone who hasn't been to Leeds it is well worth a visit.

Hotel has good pool and gym to freshen you up after a night out.

Fantastic!!

I just organised my best friends hen party and we stayed at the Crowne Plaza. There was ten of us and the reservations team made it really easy for me to organise. I booked massages and manicures for all, the leisure club was great and we found the jacuzzi and pool very relaxing. We had the most fantastic time and I would recommend this hotel to anyone.

Inept in Leeds

The staff were some of the unfirendliest and most inept I have ever come across. Taxis weren't ordered, there was confusion over whether rooms were paid for or not and the general manner of the reception was extremely rude. The 'non-smoking' rooms reeked of cigarette smoke and we ended up in a suite which opened onto someone else's room through interconnecting doors which no-one had considered locking! The fact that this, and the fact that we had a key to their room, posed a serious security threat was laughed at and we were treated like over imaginative paranoids for complaining!

Super!

Just wanted to express how happy I was with a recent stay I had at the Crowne Plaza Hotel. The staff were really friendly, (something of a rarity in a city centre hotel) the food was really tasty and the leisure facilities were a super surprise. I couldn't believe the amount of choice at breakfast, and my room service meal in the evening was one of the best I've had.

I was a little dissapointed to learn that the leisure club was fully booked on the Saturday, as I was so looking forward to a massage or a facial - I'll remember to book in advance next time!

A good time was had by all, and I will definately be visiting again.

Excellent Service and super Health club

Just visited Leeds for the weekend and had a great time, hotel staff were very friendly and went out of their way to make our stay a good one. Normally dont have time to visit the pool but glad I made the effort as it was great.

Great value!

Booked on the hotels website the day before for £50 for the room + £10 car parking. On arrival we found the hotel and parked with ease, and the room rate in the foyer started at £90! Our room was air conditioned, had 2 bottles of spring water, toiletries, biscuits, a chocolate on the pillows and a mini bar. The bathroom was a little tired, but clean, and the shower was so powerful it nearly washed us away! To top off the value, on checking out the guy on the front desk didn't charge us for car parking.

Dreadful - one of the worst

"Never again" would be my first comment! The staff in this hotel think more of their health club members than their guests. Car parking is £10 per night - but the barriers are permanently up and the hotel car parks, access roads and double yellow lined areas are all constantly full. Come on people get a grip - business travellers often want breakfast before 07:00, we want to be able to park without being ripped off, we want room keys that work, we want the correct phone number on your bills and correspondence and service with a smile wouldn't hurt. No wonder Leeds Crowne Plaza is even further down the list than the Holdiay Inn Express!

4 out of 5!

I actually stayed here last year and overall was very pleased with my two night stay. The room was fairly basic, but the bath and power shower were great and the complementary biscuits went down a treat. Staff were very friendly but did seem a little inexperienced. The restaurant food was excellent and very good value. The decor of the hotel is very welcoming and we had an afternoon cream tea in the lounge area which I would definately recommend. The pool and gym areas were quiet (in November) but this made it easier to relax. I would stay there again, the only downside being the lack of taxis after 12pm in Leeds makes it difficult to get back (unless or course you like walking!).

The Good, The Bad & The Erratic

I have stayed 3 times in the last 3 years, each for a 2 week stretch and on it's good days it is a wonderful place to stay. But beware, some of the staff have not yet grasped customer service and the room service meal quality is quite erratic and overpriced. Room quality and cleanliness varies greatly from day to day and room to room. The location is great and never knowing if you will get a smile or be ignored adds a challenge to each day.