Crowne Plaza Harrisburg-Hershey
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Historical Traveler Reviews Crowne Plaza Harrisburg-Hershey
Not bad, small rooms
We were a little scared when we read the other reviews after having already booked our stay, but when we e-mailed the manager about our concerns she was very helpful. She did not try to make excuses about the bad reviews the hotel has received and was nice enough to book us a forth room last minute at our "Priceline" rate. The biggest problem with our stay was the extremely small rooms we all received. There was no room for a cot for my daughter, who wound up sleeping on the rolled up bedspread on the floor!! The other issue we had was the understaffed check-in/valet area. At night after returning fron twelve hours at Hershey Park, there were no parking spots and no valet to be found. We left our keys at the desk and later found the reservation girl parking our car!! But unlike many of the other reviewers we found the hotel to be very clean and nicely decorated.
P.S. No one ever contacted us to inform us that we had left our stroller in the closet of our room, which we didn't realize until we were almost home.
Nice staff, but service is quesetionable
I made a reservation for my family because I thought it would be a nice treat for the 4th of July weekend if we had an executive level room downtown. I saw the saver rates at the website of the Crowne Plaza and made a reservation. When we checked in, the front desk staff were very nice, so at first I was getting a good feel for it. When we entered the room, wow, it was spacious! But the nice staff and the big room could not compensate for the lack of service. When I checked the bathroom, the tissue box was empty. Housekeeping did not do anything to put a new tissue box in. When we ordered room service, we were given the tray witht he food and the beers my husband ordered (I always give a 20% tip!), but no silverware! My husband had to call room service again. The internet speed is dial up, and they could not even provide us with a cord that had RJ-45 connectors. My husband could not use the internet. Even the person from engineering could not tell me what type of connector (RJ-11) the phone had. The noise is fine. I don't mind the noise. Expect it everywhere you go, because different people stay at a hotel. And, if there are children in the room next to you or passing your room, expect the noise. Children are children, so leave them be. But the next day, we had to wait so long for the elevator when we were trying to get down and go outside. After the lack of quality in the service (despite the very friendly staff), I just did not want to try anything anymore. We went to the Hilton's Raspberries Cafe for breakfast and had a great time. When we went back to the room, I was checking to see if there was video checkout, so I turned on the TV to do it. The On Demand Service was temporarily unavailable. I am not even sure if I am going to get the 1,000 bonus points that priority club told me to present to the front desk. I was told by the front desk to call Priority Club for that after I presented it to her during check-in. I wouldn't be surprised if the bonus points do not appear in my account once I check it five to seven days after today. I have only one thing to say: Next time, I'll reserve a room at the Hilton. My husband would have been able to use the internet and we would have had a better quality of service. The staff might not be as friendly as the Crowne Plaza's (when we ate at Raspberries, the attendants had the expressions of zombies. A little too formal. Fine if I'm there for business, but not if I'm there for a holiday with my family), but I am sure the service will be better.
The food was terrible and the service was even worse
When I checked in the "supervisor" she took my credit card she then proceeded to pick up the phone and make her plans for the evening. A girl working next to her asked me if I was being taken care of because the "supervisor" had already been "waiting" on me for 10 minutes. I said I thought so, but that the "supervisor" had taken my card and not brought it back. At this point she heard us talking about her and came over, handed me my card, but did not get off of the phone. I had a question to ask, so mid sentence I had to interupt her to see what card I had reserved the room on b/c I didn't want to use the wrong card for any additional charges..she very rudely told me that I had pre-paid and she didn't know what card I used, but that I should check my credit card statement. We went to the restaraunt that evening, and when I asked for a wine list the waitress was taken aback, and told me that she didn't think they had one...then we tried to order a miller light in a bottle that they didn't have either after she went to the bar to check....I then ordered a Caesar salad that per the description on the menu said it had fresh parmasean cheese on it...the salad came with no cheese, which after the waitress checked she said they didn't have either. My guest ordered the chicken strips on the menu that it described the world renound honey mustard sauce...the chicken nuggets(at best) came with no sauce,and again upon checking with the kitchen the restaraunt had none of. The next occurrance is that I was given the wrong directions by the concierge to my brother's graduation that I showed up an hour a forty minutes to. The final straw is that I left my pillows and when I called the next day I gave the housekeeper my name, address, phone number, room number, and description of the pillows...she said they are right here and we will mail them out to you immediately...it has been three weeks, I have called the housekeeping manager and left four messages, and have yet to get a response...I guess I should not have been surprised that this was the quality of customer service I would recieve since I sat on hold for thirty minutes at a time 3 times trying to get directions to the hotel.....If you have reservations you should cancel, that is if you even have the opportunity to speak to anyone, and don't bother with writing a bad review on the card that they leave you in the room because they don't respond to it...I left mine at the front desk and I didn't even recieve so much as a phone call or e-mail. Heather D. BRown
Poorly Managed - Never Checked In!!
We had reservations to stay over the Memorial Day weekend. We paid in advance, in full, a special internet rate for a non-smoking king suite with pull-out sofa. When we arrived to check in, we waited in line for twenty minutes, even with three people behind the check in desk. Then, when I came to the counter, the attendant informed me that there were no king rooms with sofa available and that a supervisor needed to help me because there was nothing else available that she could see. Another ten minute wait. The supervisor informed me that there were smoking queen rooms available. This did not work for us because we have three kids. So I asked for a refund of the whole stay and we booked a room at the Hilton down the street (which was a very nice hotel I might add).
This has got to be the worst hotel I've ever stayed in. As with other reviewers, the front desk screwed up our reservation. The room had an ancient cooling system, so we had AC, but no temperature control. The closet floor was dirty, the bathtub would not drain and so I took a shower and bath at the same time. I called about the problem and no one came. There were too few towels. My friend, who stayed in another room, found pretzels in her bed. Room service was late and the coffee was awful. The conference room I gave a talk in was nearly 90 degrees and could not get cooled off. And no one in the hotel seemed to know what time check-out was, where local restaurants were or other sites. My friend even found a note slid under her door inviting her to a party a few doors down, which promised her to come and have fun "no strings attached." Yikes! Do yourself a favor and don't go near the place!
Very poor indeed
Unfriendly staff. I complained about the noise from outside as the windows were not double-glazed and were drafty. My complaints fell on deaf ears. Also they denied I stayed there when questioning why my stay was not credited to my Priority Club Rewards scheme. I will not stay there again.
Unfriendly service, hair on bathroom wall
We booked our room on line and thought we had secured a king bed suite.
Instead, we got two double beds. We called down to the front desk and no one answered our first three phone calls. We finally reached an unfriendly female staff member who impatiently told us that all the rooms were booked and that there was no manager we could talk to. The TV was small and the blankets were torn and worn. The bathroom wall had hair stuck to it, and the toilet paper was basically gone.
The decor was mediocre and the service was just horrendous. I would not recommend this hotel -> go to the hilton down the street. It's much better. Although this hotel wasn't as bad as a "roach motel", the service left a bad impression. I complained on the feedback form but never got any response back. Maybe I'll finally get some kind of response on this website -> since they responded to the last reviewer's negative comments.
Reservations Messed Up and Staff Rude
On July 25, I booked 5 rooms for a group of performers driving in to Harrisburg from New Jersey. When they arrived at the Crowne Plaza at about 4:30 p.m. on August 2, they were told no rooms had been reserved for them. A member of the band called me and passed his cell phone to a very clerk very rude clerk (who had already been surly and dismissive to the performers). I told her the name of the sales rep I had worked with and offered to fax the confirmation. After I faxed the confirmation the first time, the performer (NOT the Crowne Plaza staffer) called me back and said I had to send it to a different fax machine because the first one had run out of ink. I sent the confirmation again, and again, the performer (NOT the Crowne Plaza staffer) called and said they still couldn't get it, because the 2nd fax machine was out of paper. The performer said the Crowne Plaza had apparently located the reservation, but it was for only three rooms, not 5. I asked the performer to call me back, as I was going to call the Hilton and get rooms for the band there. Even if there had been a legitimate reason for the reservation mix-up, there was no reason for the surly and unprofessional demeanor of the clerk. The Crowne Plaza should be embarrassed at the way they presented Harrisburg to a group of professional muscians visiting the City.
TripAdvisor Reviews Crowne Plaza Harrisburg-Hershey
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