Crowne Plaza Surfers Paradise
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- Swimming pool
- Swimming pool
- Room service
- Room service
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Historical Traveler Reviews Crowne Plaza Surfers Paradise
Enjoyed our Stay
After reading the reviews here I was unsure whether or not to go ahead and book a few nights at the Crowne Plaza.
In the end I decided to go ahead and booked the Deluxe Spa Suite. After numerous e-mails with the hotel I managed to get all the info I was after.
The suite was on the 20th floor of the Gold Tower, which is the new tower and the room was recently re-furbished with all mod cons.
The spa bath was a little small for two people but not uncomfortable. There was also a spa and pool at the bottom of the Gold Tower which no-one seemed to be using so we had that to ourselves.
The food was good, but buffet style so there's some generic stuff that's not so tasty but we found a enough items we liked each time.
The room was really nice, the views great and noise very minimal. The staff we dealt with were really pleasent.
I'd recomend the Hotel based on our experience.
Very pleased with Crowne Plaza
My hubby , son & I spent a week at the Gold Coast in Jan 2006 & stayed at the lovely Crown Plaza Hotel, located between Broadbeach & Surfer's Paradise. Our room, located on the 20th floor of the Gold Tower, had magnificent views of both the Nerang River & the beach. We were lucky to get it as it had only been newly refurbished into an apartment style suite. It had a separate bedroom with an ensuite; lovely kitchen with a full sized fridge, microwave, dishwasher, combined washing machine & dryer, glasses, cutlery, plates, etc, all sparkling clean; loungeroom with sofa bed; dining room & 2 balconies.
We found the staff to be very courteous, accommodating & professional. In fact, I rang them in the middle of the night (11:00 pm) requesting a light bulb to be replaced & different set of pillows to be brought in and someone was there in less than 10 minutes! The housekeeping staff was thorough in keeping the room very clean & were very friendly. They replenished the coffee, tea, biscuits, shampoo, conditioner, moisturiser, toothpaste everyday, even giving us more than we can use. Fluffy white bathrobes & extra clothes hangers were also provided.
The buffet breakfast was delicious. We expected to pay extra for our 10 yr old son but he got it for free. As the hotel had 2 pools, we were able to use the smaller one near the Gold Tower everyday. And the hotel had a Kids Only Club where we could leave our son knowing he will be safe & at the same time enjoy himself.
Perhaps the only little comment I can make that is not very satisfactory is their Four Winds Restaurant which we found a bit pricey. The food was a bit tasteless & there was not much variety.
If you book in at this hotel, ask for the Gold Tower not the Eldorado Tower (older one) and if possible ask for the corner rooms, especially room 2015.
Stay Away From This Hotel
Old, Dirty and as I like to say, "Worthy of Demolition"
I Booked the Crowne Plaza based on the information provided to me on the phone and internet by Crowne Plaza. Most of which was inaccurate. (i.e. internet access, hotel location, resturants)
The Crowne Plaza is very expensive for what is in my opinion old run down hotel that really is not close to anything. A much better option is the Watermark Hotel or Holiday Inn.
The service is appauling.
I was booked in on a two week vacation, and my partner wanted to leave after the first night, I by no means disagreed!
Awful awful service..
I booked our getaway from the 30 Dec to 5 Jan, and then called back reservations to get an extra night for the 29th. Upon arrival, we discovered that the lady who booked the extra night, booked us for Jan 29, not Dec 29! Our room wasn't ready and we were told we would be given a call when it was ready. NO apology at all, as if this kind of thing is just normal and we should expect it. In fact, we were made to feel like a nuisance. We came back when we received the call, again no apology for the delay.. just given our key.. no welcome.. no warmth or smile.
They still hadn't fixed our problem as we were checked out a day early as they hadn't added in that extra night! Very embarassing to be told by the cleaner that they have locked you out as we were supposed to be out! Again, no apology. I eventually complained and said enough is enough.. I'm on holiday.. have paid a fortune for the accomodation during peak week and expect better service. At least a smile, sorry and a bit of compassion. I had to ask for them to honour the January rate we were quoted and eventually I got $25.00 off that 'for the inconvenience'. Really poor that I had to ask for an apology and for a bit of care.
During our buffet breakfast, when we got up after our FIRST serving to get food, we returned to our table to find we had been cleared off and someone else given our table! They just pointed to another table and said 'there you go'!!!
Our room smelt like cigarettes and dampness.
Internet service in the lobby was terrible slow, especially as you had to pay for it.
On the plus side, we enjoyed the Revolving Restuarant. Good choice of food, didn't find the seafood tasteless which I expected to after reading some of the reviews, and service was good. The concierge staff were also really great and helpful. The pool area wasn't too busy and was really nice.
Christmas Joy at the Crowne Plaza
Just back to Sydney after 14 days at the Crowne Plaza on the Gold Coast over Christmas and New Year. What a sensational family destination....faultless hotel also. Theme parks were great for our 6 and 8 year old kids. Beach, 2 hotel pools, a million things to keep us all entertained, the number of very tempting local restaurants had us out on a gourmet food fest. Having a car made the variety of things available to us fantastic. Pacific Fair for shopping, Main Beach
with its restaurants and shops, Broadbeach, Marina Mirage. Restaurants we would recommend highly are Fellini, Osmeros, Raj Palace, Vue, Vie, Chicane, Sage, Restaurant B, Bahia and many other cafes.
Booked a suite overlooking the ocean on the 17th floor of the Gold Tower. More updated and renovated than the other building I believe. Huge king bed with ultra clean marble bathroom. Two children slept on sofa bed in main living room, but still lots of room with dining table etc. Suite also had two balconies outlooking river and ocean. Great space for this period of time.
Did lots of research before going on the trip so I was a little hesitant to book this hotel for nowhere were there great reviews of this hotel however I just had a feeling this was what I was looking for. Wanted two bedrooms and would have looked at an apartment but wanted it serviced daily and good security etc. Also wanted laundry facilities and a tennis court. Let me assure you it is fantastic value and a bit of a well kept secret. The best part.......free kids club with structured activities all hours of the day and night.
One night we found our son's dearest teddy bear had gone missing. We called housekeeping at 9pm and the hotel conducted a massive search party. No teddy. However the next morning a laundry attendant arrived at our door at 8am with teddy in hand. Unbelievable service and care was shown. No request was too difficult.
Didn't venture into heart of Surfers - Cavill Mall until the last day and really felt we had not missed much. This hotel may be slightly out of the action but for our needs the location was perfect. Broadbeach is a happening place. Highly recommend the Crowne Plaza.
Nice Touristy Hotel with Bad Internet Service
As a business traveller, I spend much time trying to ensure that hotels I select can service my needs for broadband when traveling. This Crowne Plaza (part of the Intercontinental Hotel chain) was one of the worst I have experienced for this service. The hotel charged $27.50 per day for extremely slow service, PLUS a charge for data! I stayed only one night of a three night trip, as the hotel insisted that I had racked up over $100 in "data" while there one night, working!
The rooms were clean and comfortable, elevators extremely slow and noisy thruout the building. Nice views, but don't excuse this world-class hotel chain for such unreasonable service charges for what is clearly now a BASIC hotel service.
Great Hotel and Staff
Just returned from my second stay at the Crown Plaza Surfers Paradise with my husband and I thought I have to write a review as I always check out hotel reviews on trip advisor before I book any hotel world wide.
Crown Plaza is around 15min walk to the centre of Surfers Paradise (Cavile Ave) and 15 / 20 mins walk to the Casino, however the hotel provides a free shuttle bus to both and a few other surrounding attractions. You do need to book though, and the bus only runs around 6 times per day.
The hotel is a short walk to the beach but the hotel pool is quite nice too.
There is a kids club and not many other hotel's in surfers paradise provide a kids club (we didn't use it as we do not have any children).
We had a corner room which I highly recommend as they are very spacious - 1 queen bed and pull out couch. the bathroom was huge and had the most magnificent view of the mountain region. our bedroom faced the beach so we had, I believe the best view you could ask for. The room was clean, the bed was comfy and you could even choose what type of pillow you would prefer wether it is feather, latex or in other type - they had it!
the only down side I found was that the first room that we were allocated was on the busy highway and we could hear cars all through the night and we ended up moving rooms at 3am as I couldn't sleep due to the noise. we asked to moved rooms and the staff had provided another room without any hesitation. My advise when booking here, make sure you ask for a room away from the highway and get a corner room in the main tower (our room number was 2112).
One last thing, as the hotel is not in the centre of surfers paradise you need to consider if you would prefer to be away from the noise and crowds or would you prefer to be able to walk to the cafes' / restaurants and bars instead of catching a shuttle / taxi or bus each way?
Overall, I found the Crown Plaza to be an excellent hotel, with the most courteous and friendly staff I have come across in an Australian hotel. I would definatly stay here again!
Have just returned from spending 2 nights at the Crowne Plaza in Surfers Paradise. Whilst it is the destination (i.e. Surfers Paradise) rather than the hotel room that is the attraction for most travellers, our purpose for staying at the Crowne Plaza was to spend a couple of lazy days/nights relaxing in our room - a king deluxe spa room in the Gold Tower.
Check-in was handled efficiently but in a mechanical manner, with no notice taken of my prior request for a room located on the higher levels of the hotel. I also wonder what the point of being a 'priority club' member is, as even though the hotel had all my details on file, I still had to fill in the obligatory forms and provide all my details at check-in. The room itself was large, spacious and clean, with decent ocean views. The king bed was reasonably comfortable, and although we didn't avail ourselves of the service, a 'pillow menu' was provided. The bathroom was large, modern and equipped with the standard array of bathroom amenities. Also on offer were complimentary personal items such as toothbrushes and razors upon request. The spa bath was somewhat disappointing, as it was quite small and a real squeeze for the two of us to share. Although the bathroom had obviously been cleaned, mould was apparent on the higher parts of the walls.
Disappointingly, the hotel is experiencing difficulty with television reception. There was a note in the room explaining that this situation is common to all hotels in Surfers Paradise - though we have never experienced this problem in previous hotel visits to other properties in Surfers. This would not bother most people, but as we had intended on spending much of the weekend kicking back and watching TV in bed, we were disappointed that the reception was so bad that we couldn't watch it. We paid $15 for an in-room movie, but this was also disappointing as the reception was regularly affected by the adjoining rooms using electrical appliances, deterring us from paying another $15 to watch a second film. A further initial disappointment was the fact that although we had booked a smoking room on-line through the hotels own website, we discovered that ALL rooms are non-smoking - which begs the question as to why an option is even offered during the booking process? In fairness, the front desk informed us that if we chose to smoke in our room that they would be none the wiser - housekeeping even brought an ashtray up to us - though this makes a total mockery of their 'no smoking' policy.
The revolving restaurant offered an Asian/Seafood buffet, and has obviously not changed since the previous reviewer ate there - and we concur 100% with their opinion - the seafood was tasteless and the spring rolls etc were frozen mass-produced offerings that had been heated up. Shame - as the uniqueness of Queensland's only revolving restaurant, located high on the 26th floor, offers great potential. On a more positive note, the room-service breakfast was surprisingly good. Although expensive, we felt that the offerings were of a good quality and the quantity was extemely generous.
All in all we enjoyed our stay and the size of the room was the biggest advantage. We agree whole-heartedly with the previous reviewer's summary - "good, but coud be excellent". We would recommend the hotel to others - we've definitely stayed in much worse - though we will probably try elsewhere next time we are looking for a lazy weekend away.
GOOD BUT COULD BE EXCELLENT
Stayed in this Hotel in the past when it was known as Parkroyal when we enjoyed our stay. This time around not so good. Reception staff were excellent, with check-in done quickly and without fuss. Room size excellent (King room with ocean view). Quiet with no noise penetration form rooms next door. Room and ensuite both clean although bathroon had a broken towel rack. Breakfast was excellent. Disapointingly the food at roof-top revolving restraunt, seafood and asian buffet, was sub-standard for a hotel of this quality. Tasteless prawns, frozen packet spring rolls and luke warm mains due to insufficient heat in bain marees. Good hotel but eat dinner out.
Stayed here for stop over and ended up staying 2 nights, we loved it here and got a fab room. Staff very friendly, easy to find and short walk to the beach. 15 min walk to centre of Surfers Paradise, very busy resort and buzzing. Would go back in a minute.
TripAdvisor Reviews Crowne Plaza Surfers Paradise
Travel Blogs from Surfers Paradise
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