Crowne Plaza Birmingham City Centre

Address: Holliday St, Birmingham, West Midlands, England, B1 1HH, United Kingdom | 3 star hotel
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This 3 star hotel, located in the Ladywood area of Birmingham, is near Birmingham Museum & Art Gallery, Gas Street Basin, Ikon Gallery, and ICC Mall.
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    Historical Traveler Reviews Crowne Plaza Birmingham City Centre

    Adequate, but tired decor and noisy


    The hotel is adequate, although the rooms and common spaces are a little tired. There was a cricket tournament going on in Birmingham when I stayed there in Sep 2004, and some of the visiting teams from India and Australia were staying there. That made for big crowds in the lobby and noisy hallways. The exercise room is somewhat above average.

    Usual great service at the crowne plaza......


    stayed overnight on 27 nov.2004.had 2 rooms. walking distance to the shops. everything excellent from the check in to the breakfast buffet (plenty of choice, nice dining room and great service).....lovely rooms pleasant decor, spotless bedrooms and bathrooms. staff very amiable.concierge wonderful. nothing was too much trouble.will definately stay here again when christmas shopping next year!!

    Shabby and tired


    We stayed in this hotel weekend of 12-13 November, on a good rate - 80 a room (2 adults, one child) and breakfast included. Anyone paying the advertised rack rate - 178 single, no breakfast - would have every justification in feeling royally ripped-off. I have stayed ina number of Crowne Plazas around the world, because someone in their management realises that even this shabby, run-down chain can attract customers if they discount enough. Staff were nice and friendly, the non-English on the ball, the English dozy as usual.

    The rooms were cramped, tired, shabby; the usual "double" bed being big enough only for one adult really. Small, synthetic-fibre duvets and ancient lumpy pillows. Cramped bath; bathroom ceiling black damp patches; the mastic gun patch-ups everywhere.

    Breakfasts were included, so I felt quite forgiving of the grey scrambled eggs, the greasy fried eggs, the uncooked cooked tomatoes and so on. But at 15.95 normally for an "English" breakfast, this was a bad joke.

    The hotel has a decent sized indoor swimming pool, and this is an attraction if you have to spend a weekend in Birmingham. The pool was cold on one day we used it, but they will turn up the temperature if you point this out. But the jacuzzi's plastic rim was caked in the animal grease of a thousand slappers' lipstick, and don't even look at the side of the jacuzzi if you want to keep your breakfast down.

    This is a really English experience. At the discount rate this was the equivalent of almost $150 a night; for full rack rate it's over $330 a night. Almost anywhere else in the world that sort of price can get you 5-star luxury. Here, in the Crowne Plaza Birmingham, it gets you 5-star grubbiness.



    From start to finish a most pleasant experience.

    Food superb.

    Very spacious, clean, attractive rooms.

    Excellent concierge.

    Great Service at Breakfast


    Stayed here a few times while on business. The rooms are averagely comfortable with as good a view as you get in Birmingham ;-) What stood out was the service at breakfast time. Not only was the food very good for hotel fare (a choice of sausage no less!) but the woman who manages the restaurant does so with a great mix of firmness and friendliness. She's a bit let down by some of her staff whose command of English leaves something to be desired (and I once was asked 5 times whether I wanted toast) but it always got me off to a good start in the morning. Thank you.

    Very average


    Needs refurbishment. I don't think this hotel has changed much since it was built. The rooms are big but tatty with noisy air con machines. The staff can be rude - my mini-bar was locked even though my account is settled by my company. I complained and no response. There is a small health club but again needs refurbishment. Parking is also expensive. Nice views from the rooms on the city side though. Overall, not a patch on the nearby Hyatt.

    Very efficient


    Had a mother and daughter weekend away shopping! Spacious room, complimentary tray both days. Treated ourselves to breakfast and dinner - room service very prompt. Staff very obliging and efficient. Taxis arrived on time. Situation ideal for "Bull Ring and Mailbox" shoppers!

    A very pleasant stay


    I stayed at the Crowne Plaza for 3 nights in March 2003.From the outside, the hotel looks like a somewhat dated and tired 13-storey 1960's tower block, but don't be put off - inside it is much better!The rooms are very large and clean (reputedly the largest rooms in Central Brum), with decent white bathrooms. Satellite TV and minibars come as standard, along with very (!) powerful air conditioning - reckon this would be brilliant in the summer. Unlike many other hotels in central Brum, you can also actually open the windows to let in a bit of fresh(ish) air.Breakfast was good - the usual buffet-style breakfast affair, although on one occasion when sat at the back of the restaurant the service for tea/coffee/toast really was painfully slow.Otherwise service was very good.Having stayed at othe 4* hotels in Brum (Hyatt, Copthorne) I would say that the Crowne Plaza holds its own. Recommended.

    Great service in restaurant!!


    This was my second time satying at the crowne plaza birmingham city. The first time I stayed was good but the second time was great!!

    My favourite part of the hotel was the restauarnt where I was treated like a vip every night. My name was always used and the young waitress Amie was a star as was Kevin and the manager an Irish guy (Mark or Martin) May I reccomend the Steak (fillet) or the lemon Sole followed by a bottle of red for those who enjoy a good feed. For somebody who wants to dine earlier they provide an "early bird" which offers a healthy and interesting choice.

    However if you are having breakfast may I suggest you come down early to avoid the lines, especially on a Sunday where you may have to wait by the elevators for a table, this suggests the popularity of this hotel. GOOD JOB!

    Top marks to the Crowne Plaza


    My 10 year old son and I stayed overnight while attending an event at the NEC. At the time he was confined to a wheelchair. The staff were wonderful beyond the call of duty and did all they could to make our stay a pleasant one.

    The breakfasts and room service offered excellent value for money.

    I have visited a lot of hotels on business and I'm not easily delighted but the staff and service at the Crowne Plaza were excellent and I would definitely recommend it for business and pleasure.

    TripAdvisor Reviews Crowne Plaza Birmingham City Centre

    4.00 of 5 stars Excellent

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