From Costa Club to Casualty

Costa Club Hotel looks impressive and probably was once...but I visited in March 2001 and it was looking decidedly shabby inside (like an 80s timewarp but not in a cool ironic way) and so were a lot of the staff. They were surly and monosyllabic at best. But the worst thing about this place was the all inclusive aspect which meant a revolting buffet slopped out at every mealtime (most of which was half cold) which gave most of the residents including myself and my partner raging gut ache, nausea and diahorrea for the duration of our stay....it was appalling! To add insult to injury every where you walked round the hotel the stench from the drains was like an open sewer....it was obvious that the food poisioning had reached empidemic levels everyone was saying how ill they felt and it really blighted the whole holiday. I was so ill when we got back to the UK I had to go to casualty and they confirmed that I had a severe food posioning and kept me in to rehydrate me and gave me drugs to fight the gremlins lurking in my guts. We spent a lot of time trying to avoid the food by eating out but sadly the bugs had already got us by then (but we did find some great restaurants) we also tried to avoid the music played at top volume by the main pool (which was beautiful and music was so unnessary!) we either sat up at the the adults only pool in the quiet which was very pleasant on the days we couldnt bear to be parted from the bogs or we escaped to paradise island across the bay and got in the sea which was great. Mexico is an amazing place, the costa club sadly is not! Oh yeah, and like most other reviews here, I thought the drinks were rubbish too. My first and last all inclusive holiday thats for sure.

Holidays at the costa club

We have yet again booked our holidays for 12/11/04, at the costa club, now renamed the grand.

We have really been looked after our every needs been catered for.

The hotel.our room.the recepetion on arrival.

And of course the staff were excellent. This will be our third visit

Only So So

My family and I visited Acapulco for the Summer of 2002 and decided on the Costa Club since it offered an all inclusive package which we though would prove economical with a family of seven. Well, first of all the food at the buffets were lousy, and the "all drinks" was limited to soda, juice, and one type of beer, Modelo, which I am not a fan of. Other better beers were available, but at cost since they were not included in the "all drinks" package. As for service, the entire crew needs to be retrained, they were impatient i.e., always dealt with you as if they were in a hurry somewhere else.

Overall, for the price it's O.K. if you plan on being out of the hotel most of the time.

Going downhill

. We just returned from a 2 week stay at Costa Club Acapulco. Jan 15to 29th.. This has been our third stay at this hotel. This year they had replaced the furniture which was nice however the food and drink quality has declined. Beer and drinks outdoors was served in styrofoam glasses. Plastic makes more sense for beer. The quality of the drinks and beer was low. Even kahlua considering it was domestic was not served. One night the food was unedible. Many people left eating only salad. We did bring it to the captains attention and it was better the next day. Even the breakfast bar was scant. I must compliment the staff. Even though they had some complaints they were always polite, punctual and served with a smile. The music at night was great. It was the only entertainment they provided. Nothing at the pool except some music and some form of activities which interested few. I hope the new managment make some changes. The band at night and and some the staff were the only things that made it enjoyable. The bar lobby staff were great though.

The best hotel and atmosphere

I have been going to Acapulco for 5 straight years and have stayed at Costa Club Hotel. It is the best hotel to stay at. There is so much to do at this hotel, the faculty is wondeful and helpful. The nightlife is wonderful and fun. I know you will love their pools... There is aobut 4 or 5 to choose from and they are beatiful and relaxing.... There is no other hotel I would stay at.

Nice...but too loud.

Just came back from Acapulco last weekend, Jan 10, 2004, a week stay at Costa Club (now it is called Grand Acapulco Hotel). Our stay was fine but I just wanted to point out few things that are really annoying about this hotel. This hotel is in the shape of upside down "V" with pointy side pointing to the ocean so that every room has some ocean view. Great idea but not for noise. It somehow magnified street, hotel club music and hallway sounds. It doesn't help that all the floor in this hotel is entirely covered with tile so sound reflects even more.

We switched our room on second day thinking it was the room we were staying, but it's all the rooms in hotel. Only suggestion is try to get the room that doesn't have the connecting door (to the next room). Some rooms have connecting doors so that if you stay with another family or friends, you can just walk in to the next room through this interconnecting door. I'm sure you've seen these doors at other hotels.

It might have helped to have carpet on hotel floors to reduce some noice. You'll hear all the footsteps, elevator ring (down the hallway), people talking and so on....try to get some earpluggs if you want to get some sleep. Hotel club music doesn't stop til very late.

There are some good things about this hotel too. Good location. You should able to get to most parts of Acapulco on a local bus (4 pesos!!) or taxi (no more than 10 pesos, 20 if you are going somewhere far).

Otherwise, you shoul able to walk to places no more than 10 to 15 minutes. Of course, if you walk slow...alittle longer. Acapulco is a big bay in the shape of "U". And, Costa Club is in the middle.

Hotel pool is okay. Good place to just hang out by the water and get some sun. If you do decide to get closer to the ocean, go early and reserve a cabana that hotel owns. You'll know which one they are. They are the ones right outside of the pool area. You can get some suovenire shopping done from those vendors who'll come up to you like there's no tomorrow. Never take the first price...nor second...third...just be smart about it. HINT: don't order drinks from the hotel when you are hanging out at the pool or beach. Order from outside waiters...MUCH cheaper and colder. Hotel is on a beach front so you can just take some towels and walk to the beach. But, I wouldn't recommend swimming in that water. Strong under current will make it pretty hard to swim. If you are thinking Acapulco has that bright green/blue corral beach, you are way off!! It is not a dirty water but not the ones you see on paradise calendars either. Try Puerto Vallarta or Cancun for that.

Hope this helps with some of your questions. Have a good time.

Loved every minute cant wait to go back

I would just like to say that i got married at the costa club in August 2000 and had the most fantastic time ever, cant wait to go back for my aniversery

Go to Playa Del Carmen!

Out of interest I thought I'd check on some of the reviews regarding the Costa Club hotel in Acapulco which I stayed at a couple of years ago. After reading these reviews I think I must have been in another hotel. How any one can say that this is the best hotel they've ever stayed at beggars belief. It was the most awful holiday we ever had the misfortune to take. We were told that Acapulco had been a swinging place in the fifties, and that it had a romantic faded glamour. Well that's one way of putting it. Both Acapulco and this hotel were a dump.

The rooms were filthy. We arrived to find half the sand from the very grotty, stray dog infested beach on our bedroom carpet, along with the previous occupants used towels. The room looked like it hadn't been cleaned in months, and probably hadn't been decorated since the fifties. Having stayed at other hotels in Mexico, we had an idea of what we thought we could expect in terms of food. The food was apalling, what wasn't eaten at breakfast was reheated and served up for lunch, and what wasn't eaten at lunch..... you get the idea. To make it even more insulting there were long queues for the dining room, and if a Mexican guest appeared the waiters let them jump the queue. Talking of the waiters, they appeared pleasant enough at first but it soon became clear that they literally wanted the shirt off your back (in this case my football shirt) which the waiter went on and on about at every meal, in terms of how he couldn't afford one, how rich we must be etc. etc. This combined with appalling food made for rather unpleasant and uncomfortable meal times. The rest of the staff were no better.

Apparently they disliked all inclusive guests as they are bad tippers, and boy did they let you know they disliked you. The beach was dirty with a strong tide which made swimming somewhat hazardous. There were a lot of hawkers and as stated earlier stray dogs. But for all you planning to get married over there don't worry they did clear the stray dogs away from the wedding ceremony area just before the bride made her grand entrance, (shame they didn't clear the rubbish bins away too, but hey you can't have everything!) What else can I say, well the guests were an interesting crew as well. The english guests were so renowned for getting drunk that the waiters kept 2 wheel chairs behind the bar to wheel people upstairs in the lifts. Sadly not everyone made it to their rooms in time and most nights the floors of the lift were covered in vomit, ( not pleasant when you're staying on one of the top floors.) All in all it is fair to say that this was possibly the worst holiday experience we had ever had, and I would not recommend either Acapulco or the Costa Club to anyone (not even my worst enemy.) Of course it may be that given that we were there several years ago that things are better now, I hope so for the sake of anyone who chooses to stay there.

Amazing Hotel

I stayed in the costa club in august in 2001 and i have to admit it was one of the best hotels i have ever stayed in . The hotel staff are very friendly very funny and very helpfull . The animation team are fantastic. Food at the costa club is lovely there are three restraunts 2 al a carte and a buffet and all were lovely especially the mexican al a carte.There is entertainment all day and night and of a really good standard. hotel is very clean and lots going on around the clock . I am a travel agent over in england and i get to visit alot of hotels worldwide and i have to stay this has to be one of the best . Should any one have any questions on this hotel or any others please give me a email

For people who don't mind noise

I stayed for the second time at the costa club. The hotel is still impressivly clean,the service excellent,but some things have not improved at all.

The problems with that hotel is that the managment does not have a overall view of what kind of clientele it wants. In a 4 stars hotel you would expect tranquility,that has not happened in the 2 weeks we were there.

Music: They bought a very impressive JBL sound system,but that thing would be more appropriate in a disco...we did not use the hotel swimming pool because it was too loud!Same thing at the bar next to the lobby...music so loud I had to change for a room on the other side of the hotel, because I could not sleep...and that until 1 am every night! Why do they botter ??? There is more than 20 very nice discos in that town !

Rooms:very very clean,but we both had communicating rooms 5 floors apart.You could hear the tv from the neighbors even at the lowest level.

restaurants:the new iatlian restaurant they have is excellent,not the same for los arcos where they overcooked our fish !