Crowne Plaza Estepona-Costa del Sol
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Historical Traveler Reviews Crowne Plaza Estepona-Costa del Sol
Crownw Plaza Hotel - Estepona
I had reservations about staying in this hotel from the reviews I had read prior to going there - but all these were unwarranted. From the moment my wife and I arrived at the hotel we were welcomed by one of the receptionist staff - Claudia. She was extremely helpful as we had arrived late in the evening at 21.00 hrs approx. The room we were given was spotlessly clean and one of the most comfortable double hotel beds I have slept on.
The breakfast taken at the poolside in the mornings was delicious. We did make a suggestion to the manager that there should be more than just citrus type fruits available and they took this onboard. The waitress's were very helpful and while you could be waiting for your tea or coffee for a while it really did not matter as we were on holidays.We were asked to complete a survey of the breakfast as well.
What set this hotel apart for us from others we have stayed in was the experience that we had midway in our stay. Our bedroom door was damaged somehow by one of the staff cleaning the room, and could not be locked. We were immediately moved to a junior suite on the third floor for the remainder of our stay. I agree with other contributors that it is not easy to reach from the roadway but I believe that the Spanish authorities have plans in place for upgrading the access to this and other hotels. I intend to return to this hotel again primarily for the genuine friendlyness of all of the hotel staff and would stake my repututation on this review.
We spent 5 lovely days in this very chique hotel, the rooms are enormous and realy well kitted out. the pool area is great with lifeguard and smashing towels/comfy loungers.
Chill out bar lives up to its name although nothing is any trouble to the freindly staff. The y managed to rustle up a delicious meal just after midnight on our arrival.
Shanghai Express restaurant is a superb experience,
we cant wait to go back!!!
We LOVE this hotel
From the moment we walked into the the hotel and were greeted by the warm and friendly desk staff, our fantastic stay began. Claudia at the front desk was efficient, accommodating and extremely pleasant as we checked in. Our deluxe size room was very clean and beautifully designed, with a large balcony facing the sea. Yes, this hotel has a 'sea' view, but it is not on the water. Yet this did not diminish how much we loved this place. The pool was so serene and relaxing, we did not miss the beach at all. The extraordinary buffet breakfast is included in the cost of the room. There is nothing we could list that is not on the buffet, and it was excellent. Plus the wait staff was all smiles and made us feel very much at home. We could not believe our eyes when we read the two previous reviews here. We have extended our one day stay to three because we are so satisfied. We highly recommend this place to anyone - for this quality of hotel, the cost is beyond reasonable.
Ignore the early reviews, this is now a cracking hotel
We too were a little concerned following the early reviews of the hotel, but we were very very happy with our week at the Crowne Plaza.
We've stayed at other 5 star hotels in the area (Don Pepe, Guadalpin) and this hotel compares well in terms of overall quality of service, fittings, food etc.
The hotel is a very unique design and it works well, blocking off noise from the local dual carriageway.
The only 2 downsides for us were the location. Its about 15 mins to get into Banus, due really to the traffic problems in San Pedro and the other thing was access off the dual carriageway - you need to do about a 3 km detour to get to the turn-off if you are coming from the East.
But don't let that put you off, if you get a good deal, its a cracking hotel. It takes about 5 mins to walk to the beach. There are plenty of restaurants in walking distance (india, mexican, america, chinese, lebonese etc. etc.).
The pool is really well supervised and we felt our kids were safe.
Lovely hotel. Food is great, especially breakfast when omelettes etc are cooked just for you. The staff are so friendly. We had our daughter and grandchildren with us so the rooms got a bit messy but every morning when we came back to our rooms after breakfast, our rooms were spotless, they even cleaned the baby's bottles if they were left in the bathroom. That is what I call service. Lifeguards are always keeping a watch on the children in the pool so felt very safe. In all a lovely place to stay.
Having read 3 very unfavourable reviews of the Crowne Plaza Estepona before travelling in mid July, we were somewhat nervous re. perceptions of cleanliness, facilities etc. as portrayed by the reviewers. We need not have been concerned, however, since we were more than impressed with the hotel in general, in particular with our room (we were upgraded to a junior suite!) and also with the pool area and with the very friendly, welcoming staff. While it is true to say that we were disappointed that the Beach Club was not yet open and the gardens are somewhat small, given the size of the hotel, we felt this was offset by the luxurious rooms (both bedrooms and public areas) which, in our opinion were spotless. There are 2 pool areas, one of which got quite crowded, the other we had to ourselves on several occasions. Staff were always pleasant and courteous, particularly Claudia of Guest Relations. In my opinion the Crowne Plaza Estepona equals and even surpasses other 5 star hotels in which we have stayed in Cyprus, Egypt and Mauritius.
I do not post internet reviews even though we rely on Trip Advisor but in this case I feel compelled to redress the image of this hotel based on negative reviews from 3 travelers.
Perhaps I might be accused of the English disease of stoicism, but I will say that our stay at this hotel (still in progress) has been great fun. We knew from the website that the beach club was unfinished, and that the beach was a short walk away and not as picturesque as others on this coast. The staff are very friendly and go out of their way to make our stay memorable and enjoyable, particularly for a family with young children. My son thought the building was "really cool"- architecturally resembles a ship and loved the pool. Food was of ahigh standard
We intend to return to this hotel and recommend it to friends and family. The hotel has only recently opened and may have had some "teething problems" but it won't be long before it is discovered by others as a boutique alternative to other hotels.
The beach club did not exist yet. Reception staff told us, photos of the beach club shown in catalogues are photo-shop work, it would not open before August/September 2006 - maybe even 2007. We found our room a couple of times dirty, our breakfast was small and boring.
Breakfast- and cleaning-staff were badly organized.
The garden of the hotel was tiny. Everything took place in it (breakfast, bathing, chilling, kids, dinner, snacks) so we could seldom find a quiet spot. Staff had to clean the pools, cut the grass or tidy the palms... always under our supervision, because everything was to close to each other. There was some building-noise, too.
The hotel is located directly at the N-340 highway, so we could hear it from the garden. In our opinion the beach near the hotel was not suitable for bathing.
Hotel staff dealt well with our complaints and tried to make our stay as comfortable as possible. They gave great hints even for beach-clubs nearby as well as for events and other sights in the region.
Bad service, no beach, not 5-star
Our stay at the hotel was for 7 nights. First bad impression was at checkin: sorry, no beach and no beach restaurant - not ready now. bad service except breakfast-team.
dirty floor in our room, black hairs on the bidet (for the hole week). we seached for the beach club building site - you can't find it's not existing. pool opens at 10.00 am!!!! (cleaning at 9.30)
Our last bad experience was at the very beautyful hotel-spa: massage was great (125 € / 60 min), but the room was too cool from air conditioned. the spa and the rooms are the only "desighotel-part" of the hotel.
Breakfast was okay with a wide variety of choices at the buffet and a helpful wait staff.
Do NOT stay here! No Beach, Bad Service, Building Site
we stayed there 5 nights. our bathroom was dirty at arrival and there was old food in the minibar. the rating *****(5) is only a joke. the worst 5 starhotel i ever stayed. the hotel is new but the service is maximum 3 star. the hotel opend 4 months later, exactly 1. june.
this hotel sould be a "design beach resort", but there is no beach access (opening sould be at 03.06). the beach club sould open soon, but there is no building site for the beach club "suka", the hotel have no beach access at this time (you can find one daybed at pool). the garden is so small, like a private garden. kids-club is also not ready - you see and hear the worker in the middle of the garden.
breakfast is ok. roomsize is also ok (not the cleanliness) but this is no designhotel if you compare with the 100 top designhotels in europe.
if you want a stay in a real resort in estepona book the kempinsky hotel (#1 rating trip advisor).
TripAdvisor Reviews Crowne Plaza Estepona-Costa del Sol
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