The Suryaa New Delhi
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How has this hotel rated in the past?
Historical Traveler Reviews The Suryaa New Delhi
Dirty, To be avoided in Dehli
we spent 3 night in this hotel.
First room was stinking, the reception personal was not even friendly or polite. The duty manager showed us a second room worse so we kept the first proposed (first floor). To have a normal renovated room at the 6th floor, management asked us 100 USD per night, which we refused.
The hotel is extremely noisy, the room has a door inside which was impossible to close. After calling the maintenance, somebody came with long nails to fix the issue. They couldn't find keys....
This hotel is not a 5 stars as advertised by the manager but a 3 stars that has to be seriously renovated and cleaned to reach international standards.
The Chinese restaurant, Sampan, is good with nice personal.
Loved it, very nice!!!!!!
My husband and I stayed here for two nights on the sixth floor which was fantastic!
The rooms were big and very clean with a lovely walk in shower.
The breakfast and evening meals were lovely and the entertainment on the seventh floor was brillant.
The staff were friendly and sorted out any quaries.
My wife and I stayed at the Surya Crowne Plaza Delhi twice on our Golden Triangle Taj Tour with Kuoni.
The first time we were on the third floor and the room was sub standard for a 5 star hotel, it was dirty and shabby with ill fitting furniture.
The next visit a week later we were given a room on the second floor which was even worse than the first visit.
When we checked out the clerk asked if the stay had been OK and when I told him NO he was not surprised as he commented
"you were on the second floor"
The public areas, bar, restaurant etc were all fine and apparently the 6th floor executive rooms are luxurious so suspect that is where your good reviews are coming from.
First hotel I stayed at in India. This is where I learned that all the hotel beds in India are firmer than my own at home. Very nice hotel, although I wouldn't bring a family here. Breakfast was more than adequate.
An okay expereince nothing great
Stayed for two nights in jan 2005.
The check in was quick. The rom was ok nothing great.
The airconditioning worked fine the first night but the room was awfully stuffy the next night . The engineering staff cam and remove the air filter from the ac. After that it was ok .
The bathroom had a draniange problem. While taking a shower the water flowed into the room. The hotel could certainlt refurbish th bathrooms atleast.
The breakfast was adequate with live ountets for omlettes.
There was card with a number given to order fruit baskets but when i called was told that we only give fruit baskets till 12 in the noon and since i called at around 2 or so i could not be given one at the moment.
Did not live up to the hype!
Having read many positive reviews about this hotel, I was deeply disappointed in my experience there. We stayed twice at the hotel during our visit to India - at the beginning and at the end of our tour.
On the first occasion the drain in the bathroom was backed up sending a smell of raw sewage into the room and the shower did not work. Our requests for a change were met with indifference and we were too jet-lagged to fight. On the second stay the room had a choking smell of damp which was so bad that I suffered my first asthma attack in about 20 years. Again, when we complained and asked to change, we were told by a disinterested reception clerk that the hotel was full and they couldn't do anything. They offered to send someone to the room with an air freshener! We eventually cornered the lobby manager who did change our room. He informed us next day that a pipe had burst in our original room and it had been leaking into the walls.
On both occasions we were bombarded by staff knocking the room door looking for tips - even people who had nothing to do with our room.
The swimming pool was very nice and the coffee shop, but apart from that this hotel had little to recommend it.
Would go again
had a wonderful stay, staff very friendly and helpful. good food, and a good choice at breakfast. very comfortable, clean and pleasant rooms.
Good even without an upgrade
Stayed here twice. And I would have no qualms about returning here (especially as they offer free drinking water in the rooms.)
The only disappointment was the breakfast dining room - but that is being picky. And the fresh omelettes were good. It was just a little crowded.
(Also I needed to remember that Indians serve tea with hot milk - so I had to get cold from the cereal selection.)
The club rooms are a good size and guarantee a double bed. There is a robe and slippers, a good sized desk and sofa and occasional table.
And also - if only we had known - an exclusive breakfast area.
The Atrium Lounge was comfortable and attractive - suitable for groups and couples. And the entertainment wasn't too intrusive (although the large screen TV does dominate viusally). And the shops were laid around it quite discreetly.
The booking in wasn't the swiftest. Nor was the arrival of the cake and flowers. But the catering - even in the bar - was of a good standard.
A really memorable stay at a world class hotel
My room was a new premium room, which had superb furnishings and appoiuntemnts.
The staff at all levels were extremely welcoming, friendly and professional.
The hotel has an impressive scale of service and ameneties and provoded a welcome oasis of calm in the chaos of Delhi.
I would recommend this place to anyone.
Top class service and rooms
Stayed at this hotel in October 2004 for total of 4 nights. Rooms are very comfortable and beautifully clean. Staff are very professional and helpful. Drinks in bar are expensive - be careful of the prices. Would happily stay here again.
TripAdvisor Reviews The Suryaa New Delhi
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