Great location

Moved to this hotel after a diasterous first night at an awful motel... Hotel is basically quite nice. Architecturally bland, modern block from the outside but indoors there's an impressive 8-storey atrium area housing reception and the restuarant, with bedroom corridors overlooking. Quite nice decor - typical 4* hotel variety. I think this hotel has been around for a while, maybe in another guise - for instance the bedrooms and furniture certainly weren't as modern/new as you would expect from the outside; they've just been upgraded a little.

Service was pretty good throughout. Reception was efficient and they managed to solve a problem with our on-line booking without a fuss. (NB Book online for the best rates). Ordered room service and it came very quickly.

Bedroom - we had a twin (two queen beds) on the second floor and it was fine. Pretty non-descript but perfectly adequate. Slept 4 comfortably. Usual facilities. Bathroom was ok - a bit dated and the shower made a terrible sound when used, which woke everyone in our room up, let alone next door. Also a bit of a rattle with the plumbing and the air-conditioning in the ceiling. Not major though.

Parking is either out front or, better still, in the locked garage below. And it's free.

Breakfast was the usual buffet style with a range of cooked and continental items. Just check how many people qualify for "free" breakfast in your room if there are more than 2 of you.

Location - right in the CBD, right beside the shops, next door to the casino. Perfect for exploring on foot.

Would definitely consider this place again when returning to Canberra, if the price was right.

Do NOT stay here!

Like the other reviews, i was fooled by the rating of this hotel. I have stayed at 3 star hotels which were much better in terms of comfort, cleaniness, service, rooms, breakfast - well everything really.

We stayed there only one night, and in that time the following happened

* Buffet breakfast was absolutely terrible, food was substandard, not fresh, lack of variety and i would have preferred a Mcdonalds breakfast!

* Two strangers walked into our hotel rooms WITH ACCESS CARDS. When we called reception to complain they were rude and no reason was given except that it was "busy" that night. I have emailed a complaint to the hotel. To this date no explanation offered.

Overall, just dont stay there!

Next to a building site - noisy

I paid over $300 Australia Dollars per night to have a suite with "park views".

I got "building site" views and woken up by cement mixers and construction site traffic at 7.00am

Comfortable retreat in Canberra

We stayed at the Crowne Plaza during the Labour Day long weekend to visit the Floriade. Convenient location as we were walking distance to the Floriade and shops (though not much was open during this long weekend). I kept the car in the free parking provided under the hotel.

We had booked the Deluxe room with a view to Glebe Park. Great view. The room was well mantained and very spacious. The bed was quite comfortable. Housekeeping did a great job during our stay.

The included buffet breakfast was quite good - I especially liked the fresh fruits - and this is one of the few hotels with scrambled eggs the way I like it (soft, moist and fluffy). Wait staff were courteous and efficient with cleaning away the used plates.

Overall a great experience and I would definitely stay again.

Great stay at crowne plaza

we had a great stay at canberra crowne plaza, very clean & tidy, great service, great location, very convenient if you are attending a concert at the royal theatre nearby.. would stay again...

"Super!"

Hotel was fabulous! From the staff, to the funky bar to the best breakfast and the comfortable rooms! They made our anniversary a most memorable and enjoyable experience!

Useless

Incompetent from reservations to front desk to house keeping. Lost luggage, ignoring 'DND' signs and no follow through on complaints. Avoid this hotel like the plague.

Not a 4 star

Stayed there this week for 3 nights.

I would give the foyer appearance and staff full marks for meeting expectations.

The restaurant served a poor buffet breakfast. Cooked food, such as mushrooms, bacon, and tomatoes were smothered in oil and tasted bad.

Expensive, too.

The room was well furnished but the bathroom had chipped tiles and the toilet did not flush correctly.

The room was not vacuumed at all during my stay, and there were glass shards in the carpet outside my room. These were present for the three days while I was there.

This Hotel would earn its stars if the room maintenance was done, and the cleaning staff got a boot up the backside!

Pretty average

I stayed here recently for work, got a good standby rate and thought, well it's 5 stars so it must be pretty good! It was extremely average and quite disappointing. My room smelled of cigarette smoke and the bathroom needed a bit of attention - cracked and discoloured tiles etc. The bed was comfy though and the doona added a nice homely touch. On checking out, I was ignored by one of the desk staff and not served in turn, and a week later, I realised they had double charged me! Perhaps if you were to pay full price you'd get a beautiful room and decent service...

For great location and great breakfast, try here.

Ok - many people think Canberra is not the most exciting of places, but I personally love it. If you think of Washington DC, it's kind of the Australian version. I was there in late September/early October when they have the Floride Flower Festival - absolutely beautiful flower show.Canberra is a strange city - no one city centre. There are a number of satellite cities. However, the main area is Braddon and this hotel is slap bang in the middle of it. Everything in the main centre of Canberra is walkable from here. There is free underground parking too.The only casino in Canberra is attached to this hotel (but not in a Las Vegas kind of way - a lot more discrete). Also the fantastic art house cinema - Electric Shadows - is 1 minute across the road.The hotel itself is solid 4 star. Rooms are clean and spacious. Also if you get a deal involving a full breakfast, it is fantastic here.If you are looking for a slightly less conveniently located 5 star, try the historic Hyatt hotel, but for sheer location, I don't think you can beat this one.