The Hotel Albany
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Travel Blogs from Albany
... and began to see hills and even some rocky terrain. We were suddenly surprised to see the OCC (Orange County Choppers) iconic shop right off the tollway. We made a quick exit and circled around to make a quick visit. Inside the shop was huge and empty of customers. It seemed there were eight or more employees and about 4 customers - and we were all 4 of those customers. The shop has an adjoining restaurant, bowling alley, and pool hall area. All were ...
Enterprise reveal reluctance in getting an inbound call center to supply customer care. Though they do concur that prices are decreased, however still they feel qualms on the capability of a service provider to comply with the objective of enhancing customer fulfillment for a longer period. In addition, they put no trust on the brokers deployed by telephone call centers due to the fact that they have this idea that the telephone operators ...
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... time and sources and utilize those to concentrate on your center competencies instead. In some businesses, client calls make up the maximum amount of expenses. As an example, ticket booking business operate mainly through telephonic phone calls. When such procedures are contracted out, a company can concentrate on boosting its other operations. Consumer Contentment-- Customer contentment is aged fashioned, the in-thing is ...
... number in first - for American instead of United. I went back to the gate line and was turned back again to get my receipt for the $25 departure fee that I hadn't paid yet. I finally made it through to the immigration line, then the drug check line (very cursory) and then security where I had to take off my watch and sweater but could leave my hiking boots on and my computer in my daypack. I finally get to wait in the lounge for a bit before ...
Historical Traveler Reviews The Hotel Albany
This was my first time staying at the Crowne Plaza in Albany. There was a bunch of people staying there to catch the BIG RED FREAKOUT hockey games for RPI in Troy. The service was great, and the rooms were excellent. They were nice and spacious, always kept nice and clean...and you are given a nice little welcoming package in your room upon your arrival! What a nice treat!!! Not to mention the the hotel is very close to the highway, and other shops....making the location great. The one small thing that I was not happy with was there parking structure. It wasn't attached to the hotel, so you had a bit of a walk, which is not too enjoyable when it is really cold out...and doesn't seem to justify the parking fees! But what a great place. I would recommend it without hesitation. It is a great place, especially for the price. I would stay there again in a heart beat.
We stayed for two nights. Got a great deal on the room and were very pleased with our stay. The bed was great and the extras at the hotel were able considering the great deal we got. The gym had a lot of cardo equipment but was short on weights. The view was great. Directions to local attractions and airports were very detailed.
Excellet! A Great Improvement
Beds were heavenly! Slept better there then I have in any other hotel. I have stayed here for the past 3 years and I must say that they have improved this place dramatically! Staff was efficient and friendly, very relaxing by the pool. Just heaven.
TV not kid friendly
We stayed overnight on July 17-18 and found the room to be fine for the price, but we were shocked by the television. While flipping through the non-premium channels with my 11 year old daughter in the room at 4:00 PM in the afternoon I was quite surprised to stumble upon a very hard core porn channel. I was even more surprised when I quickly hit the next channel, only to find a second hard core porn channel. Parents should be warned about the television at the Crowne Plaza.
I've stayed in many hotels throughout the US and in Europe and have never seen these very graphic channels offered on a non-premium basis. Guests should be able to see what is on television without having to ask their children to leave the room.
Am writing for two adults...the food was tasteless, cold and overpriced.
Two of my friends and I recently ate at the main restarunt and found our dinners to be mostly tasteless. What did have taste..the cream sauce on tuna steak and in the seafood plate was totally disgusting...to add to our dissatisfaction was the fact that the meals were lukewarm to top them off. Neither dinners were more than sampled and left for the dogs. It is no wonder that the dining room was empty when we arrived and empty when we left.
We stayed at the Crowne Plaze for one night. It is an awesome location if you are going to the arena! Only two blocks away. Definately worth it to not wait in traffic! Nice rooms, comfy beds. Nice lounge. Desk staff was very friendly. Would recommend.
BIG Customer Service ProblemS
In Albany once a month for business, I have spent 8 nights at the Crowne Plaza this year. (35 nights for our group total). The location is ideal, saves the morning commute. Everything else is - well - questionable. Check-in is slow, often 15 minutes or more, Check-out is worse 30+ minutes there. Room service is great, but the restaraunt, though empty, makes the check-in counter seem speedy. Cold showers, substituting smoking rooms, lost reservations, attempted rate swapping, make the broken pop machines seem like perks! I'm still waiting on a toothpaste delivery....
Nice place to stay
Thought this hotel was in a great downtown location. The room we stayed at was wonderful with a great view of the city. The dinner we had at the hotel wasn't that good, but breakfast made up for it. Overall a nice hotel.
Good but not Great
Stayed here for one night when I went to a concert in nearby Coca Cola Arena. It's about two blocks away from the arena which makes it an ideal choice. It is also one of the nicer hotels in the area. However, I felt that for the price it could have been a little bit better. My only true complaint is the price.
A bit disappointing
The Crowne Plaza-Albany is a beautiful hotel outside. The restaurant inside was very good. The rooms were well-appointed. However, it was impossible to control the room temp and it became so warm and uncomfortable during the night, I had to open the window. In addition, no soda machines were available on the floors, so there was no way to cool off except to grab some ice. A bit disappointing for a Crowne Plaza. 2 1/2 stars if I could rate it that way.