Crowne Plaza Edinburgh - Royal Terrace
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Historical Traveler Reviews Crowne Plaza Edinburgh - Royal Terrace
Freezing and Dreadful
My wife and I checked into the hotel at approx 2.30 on a freezing cold afternoon and went to our room 115 The windows were open and the heating was off. Not withstanding I rang reception and informed me the heating did not come on till 8pm I sat in my overcoat and made a cup of tea and what is more there were no biscuits provided. I then decided to have a hot bath and found the bath broken. The room although overlooking the garden was dim and had no main light.
We decided to take an early dinner at 6pm in the Conservatory dining room The food was excellent but was served on cold plates and the dining room was also freezing. We sat in our overcoats.
The final insult was breakfast when we arrived in the bowels of the hotel ..there was a stationary queue of a dozen people waiting to be seated. We had a train to catch and paid our bill and left promptly.
All the staff were pleasant but clearly something is amiss at this hotel.
Not The Place To Stay - Save your money!
The Royal Terrace sits on a quiet street in Edinburgh, Scotland. The exterior is simple row-house and the lobby area is somewhat comfortable. If you stay here, get a room facing the rear terrace area. Breakfast is just ok and is served in a small basement room with no windows. They need to move the breakfast area upstairs. The rooms in the hotel are in need of much attention - mold surrounding the bath tub, hair dryer cord cut and missing, lack of draw space for clothes, uncomfortable beds, telephone voice message system does not work and the elevator is sometimes out of order. A clean-up of the hotel rooms would bring this up to what Americans would consider "a standard *** room" in the AAA terms. Distance to the nearest place to eat is a 5-10 min. walk to the left as you exit the hotel and down the hill. To get to Edinburgh Castle YOU WILL NEED TO TAKE A CAB and they are not cheap in the UK. Princes Street (the main shopping area) is a 25 min. walk down and then up hill. I consider it Overpriced for what you get in the US and with the US to UK currency exchange rate, it's a PASS on my list of hotels.
In need of repair
I spent several days at the Royal Terrace in 2002 and was continually disappointed. I was moved from three different rooms, all in DESPARATE need of repair. Bathroom toilet seats were broken; mold was all around the tub; one of the bath tubs was completely separated from its surrounding tile; curtains were falling off the hangers; and I never received any of the phone messages left for me by friends in the states. All the brochures and web ads make it seem like the hotel is in the city center when in reality, the hotel is 1.5 miles up and down hills from the city center. After 24 hours of travel to the Edinburgh airport you get a bus to the city center and a cab to the hotel. I would NOT recommend this hotel to anyone.
Stay in a Superior Room.
Reccommend staying in a Superior Room only
We stayed in the Aberlour Superior room, which was terrific - more stylish and spacious that many of the 5 * hotel rooms that we have stayed in.
Would have preferred the room to have had a mini bar, and could not get the fridge to work.
Room service was good.
Lounge and bar was very attractive.
Pool area had a nice dimly lit atmosphere, though needed a bit of an overhaul.
Breakfast OK, not great - not too keen on breakfast room - bench seating needed a good shampoo.
Ate dinner at the hotel restaurant - very friendly, efficient service, but no atmosphere and unimpressive food.
What I went to Europe For
I thoroughly enjoyed my stay at the Royal Terrace, hotel. The gardens are utterly charming. Our room was exactly what I hoped for in providing "European flavor." The public rooms are beautiful. There are lots of stairs and hallways, but I found it a joy to wander through them. The staff was the most helpful and most courteous we found in all our hotels in the U.K. The breakfast was wonderful.
Loved every minute of it. Will plan to return.
Stayed at one if the superior rooms with 4 poster bed, fireplace. It was most excellent!
Public rooms are also decorated and presented to a very high standard. So near to Princess street, yet has the atmoshpere of a country hotel - marvelous! I thououghly recommend you stay at this hotel if you are planning a special weekend of pampering
Don't stay here!!!
We were duped by the false advertising the hotel presented on the web and in the travel agent brochures. Our room had a mattress with a huge hole in the middle, there was mold in the bathroom, the room was tiny and we paid top price for this. When we asked to be moved to another room...we thought we were being upgraded because the bathroom was modern and new. But there were spiders and spider webs everywhere, a very bright emergency light near our door that wouldn't go out (so we wound up knocking it down just to sleep), and the fire alarm went off early in the morning because the kitchen burnt toast.
The breakfast is horrible....even the cold cereal. This hotel needs major renovations and should close until they do.
The hotel is far away from everything even though they say they're just a five minute walk from Princes Street. Five minutes if you're Superman maybe. It's at least 1.5 miles away and you have to walk up and down major hills.
Everyone was complaining the day we left and for good reason. Do yourself a favor....stay somewhere else.
Overpriced for what at best is an adequate hotel.
I had a query and found the receptionist rude and unhelpful. It was hard to get the barman's attention, he was too busy watching the television. At breakfast it was sometimes hard to find a plate, milk etc.
I'm sure there must be better more reasonably priced hotels in Edinburgh. Take my advice do not settle for this one.
The public rooms are stunning in this hotel.
I cannot say the same for the bedroom given to us.
It was in the basement, looked out onto a 6 foot square courtyard below ground level and was by far the smallest hotel bedroom we have ever been in.
The breakfast was indifferent and only livened up by a fire alarm going off.
All the guests were paraded outside , some only wearing pyjamas (not a good idea on a cold winter morning in Edinburgh). I heard the staff say that this happened regularly due to badly placed smoke alarms in the kitchens. If I had paid full rack rate I would have demanded my money back.
2/5 at best.
A well apportioned hotel - made up of several town houses joined together. Staff very friendly and helpful. Rooms are spacious with high ceiling and traditional decor. Mood lighting was somewhat of a problem. Breakfast, traditional scottish, was very good but not outstanding. I would go back again. A great accommodation, handy to city center and the train station.
TripAdvisor Reviews Crowne Plaza Edinburgh - Royal Terrace
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