Crowne Plaza Danbury
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How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Free High-Speed Internet
- Fitness/Health center
Historical Traveler Reviews Crowne Plaza Danbury
Think Twice Next Time
I lived in the Danbury area for many years and I recently moved away. My family is still in the area and I will be visiting quite often. I, however, will probably not be staying at this hotel. My "renovated" room featured a toilet that wouldn't flush unless you held the lever until all the water went down, a footboard that was so loose that everytime you moved it would make noise, TV that had terrible reception, drapes that when closed interfered with the A/C (quickly taken care of by placing the $3.75 water bottles against them so the air would blow into the room instead of the drapes), iron with rust on it, ironing board that would not close back up, unresponsive staff members, and a bathtub that was hard to stand in because the bottom was not flat. By the way, I complained about the toilet 3 times. Was never fixed. They did replace the iron, but made no attempt to cover damages made to a skirt that I tried to iron.
You do not get a whole lot by staying here. There are better hotels in the area. There is high speed internet, but it is NOT free. They will change your linens everyday, but ONLY if you place the card on the bed. They will give you your bathroom amenities, but ONLY if you call the front desk and ask for them. I have stayed here several times before this and this was by far the worst experience yet. The only positive comment I have is that the bed is comfortable.
This Grand Lady is showing her age.....
I've been traveling to Danbury/Brookfield area of Ct for several years and generally stay at this Sheraton. She's really starting to show her age. The elevators sometimes don't take off right away, I had to push my floor button more than once. Also the elevators sometimes have a mind of their own and take you all the way to the top floor, back to the lobby and then finally to your floor. The doors never open so there isn't anyone on the other floors waiting for it.
In the rooms. Someone decided that rounded bottom tubs is a good idea. Wrong!! They aren't flat and standing on that sloped/curved surface is tricky at best and really quite dangerous. The tub faucet leaked with a steady stream, not drip. One of my bedside lampshades was falling apart. The sleigh bed headboard and footboard were loose and every time I rolled over in bed, the headboard would bang against the wall.
In all fairness, there is a sign saying she's under renovation. But the only area I saw getting renovated was the bar area. So I don't know if renovations will include the entire hotel or just common areas.
I'll try Marriott or Holiday Inn next time I go.
I was very happy with the hotel and our room. Everything was clean witch is very very important to me. Our room was very pleasant to be in. We had a nice view of the highway (haha). The pool looked nice although we did not use it. The hotel is in a good location right next to the highway which made easy access for us. We were also very close to the Danbury Mall and to the actual town of Danbury. All in all I was pleased with the hotel and would stay there again.
We were visiting family and didn't spend too much time in the room...but it served its purpose nicely! The bed is one of the most comfortable you'll find at a 3 star hotel. For us, that is the most important feature. Nice furnishings and very clean. Also close to Ridgefield, which is where we were visiting.
We stayed 2 nights at Doubletree. The room was nice with updated decorations and furniture. The beds were sleigh beds - nice looking but for my husband who is 6'1" - it was annoying since his feet hit the bottom of the bed. No fridge or microwave but little coffee maker and desk. Convenient to hotel, and stores. Business center was great - free internet use and printer. Able to also make phone calls with large desk. Not fancy hotel but clean. Would definitely stay again.
Fine for business travellers or short stays
Stayed overnight recently in a nonsmoking king room at the end of the hall. There were guests in the surrounding rooms (all had Do Not Disturb on their doors) but never heard them. The desk staff were friendly. It was fairly busy with wedding reception guests milling about but this did not detract from our stay. This is a hotel where the "locals" have wedding receptions, where business conferences are held, and where holiday overflow guests stay. It's not "resort quality" and the lobby could probably use some renovation as it looks a bit run down. There is a small area with pool tables in the lobby that is not closed off. The restaurant/breakfast buffet is so-so, not very much offered but fine if you're just looking to eat and run. There is an indoor pool but we didn't use it. The bed was nice, not too soft or firm. The bathroom and room was in generally good condition. There was a coffeemaker and a complimentary bottle of water. It's convenient to the Interstate and you can't hear any road noise. Overall ok.
Not the best in town!
We work at the Sheraton and I must say the service overall is not great. We were promised one room and continuously were late to set up for our class because of the fact that they kept switching conference rooms on us.
A co-worker had to stay there and was disgusted with the room and the fact that he specified where he wanted to stay (non-smoking room) and got not on a smoking room but the smoking FLOOR! UGH. I would not recommend this hotel at all. There are MANY nicer ones in Danbury.
I stay at a lot of hotels in suburban towns for work. The Danbury Sheraton is a tired property...it's not as nice as a lot of other Sheratons. That said the rooms are decent and clean, and the staff is pretty good. What is strange is that a lot of times you do not get new toiletries in the bathroom.
The gym is also atrocious, with much of the equipment broken or rusty. If you're a member of Town Sports, there's a NYSC not far from the hotel.
Top Notch Service
I stayed here whilst on business in Somers, NY. The service was above average. Check-in, drycleaning and room service were all excellent. They had a conference on during my stay, so upgraded me to one of their nicest rooms. Were also happy to give directions and drop me at the local Hertz office in Danbury.
On the downside, there is nothing in walking distance, so you need a car. Danbury Mall is close by for shopping.
You dont get what you reserve
After traveling cross country we thought we would stay at a nice place the last night. So I reserved a room with a King, with a credit card the night before. O' did I forget to mention we made the reservation with the front desk since we traveling with a dog. When we arived, we where told that the room did not exist. The staff then got very rued when I tried to clearify the reservation. What good is a credit card reservation? While they except pets, they have NO custemer service.
TripAdvisor Reviews Crowne Plaza Danbury
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