How has this hotel rated in the past?
- Adjoining Rooms
- Swimming pool
- Room service
- Smoking rooms available
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Historical Traveler Reviews Crown Towers Melbourne
Fantastic Stay at Crown Towers!
Living just 40 minutes from this hotel me and my fiance decided to pamper ourselves for just One night in August and try the 'Executive Suite'. It was just wonderfull.
I was a bit nervous and this hotel only recieved mixed reviews on this site but i went for it and glad i did.
The Non-Smoking Executive Suite which we got for a good price of $410.00, the hotel room has wonderful windows to gaze out into the city skyline, a seperate bedroom and a very nice bathroom.
From arrival we were treated like a celebrity, valet parking was optional, not a big fee and it was excellent service, check in was a breeze, they were very professional and friendly.
Once in the room ordered Room service and had a wonderful meal - well worth the money and ate from the mini-bar (yes it is $$$ but how can you resist?!). Took a swim in the pool area - which is amazing - didn't use the gym but it looked great.
While this is my first time at Crown Towers I cannot comapre the rooms, even though we enjoyed the Executive Suite I may try the smaller room but with the added Crystal Club pass attached, next time and trust me that won't be too far away!.
Whatever the room you will defintley enjoy Crown Towers, if its the heart of melbourne there are closer hotels but Crown Complex itself as many many resturants, the 24hour Casino, Cinemas, Clubs, Shows, everything you need really.
We have decided this is where we want to take our honeymoon, just fantastic.
However, please do your resarch in room prices they can vary dramatically, and on special occasions (Melbourne Cup, Commenwealth Games)it can be VERY expensive so try in the off-season. Also there are always packages to consider with things included like valet parking, i think there website has this to whats included and the price. But Defintley stay here if your coming to Melbourne - or if you live in Melbourne like us, and just want a relaxing time.
Grade: A+! Thanks Crown Towers
Stayed at crown in an executive suite (floor to ceiling window view of the yarra) for my birthday, the view is the only good thing.
firstly this is a $1,100 plus room with NO sound system or even a proper radio, there are limited stations available to play through your SmALL SCreen TV if you like (most people have a bigger tv in there bedrooms). Whatever you do don't access movies or games through this TV or you'll be up for a fortune. Don't touch the mini bar either.
Only five minutes in the room and have found a great dirty false nail on the floor under the coffee table!! I doubt the cleaning staff wear expensive acrylic nails with diamond inset!!! either way disgusting!!
Service was incredibly slow and on two occassions i had to phone room service to check on the progress of my request. I Waited over 40mins for an ashtray to arrive in our room booked as a smoking room. I waited even longer for milk in the morning. Room service was no better and our meals were left untouched in our rooms as they were terrible! I reported our dissatisfaction with this to reception upon check out who thought nothing of it - except to make a joke!!!! apparantly i didn't need to leave the meals because she wasn't hungry!!
I was so dissapointed in crown i could go on all day - believe me i've only outlined a few of the issues.
lastly whatever you do don't complain as crown have the most *Exhaustive Complaints Resolution system, you will simply give up! As business owners ourselves who deal with the public we were just dumbfounded at how our complaint was handled. We will never visit crown again! We are 5 star travellers but of the easy going variety (not rich just like to pretend) to any other travellers in this category - better service and value for money is easy to find in Melbourne. Dont choose crown
I love Crown - especially Crystal Club
Stayed at Crown Towers for one night in July. Love Crown Towers, whenever I feel like being pampered I head there. Great lobby, great rooms, luxurious bathrooms and the casino is great, but crowded. The best thing about Crown Towers though is Crystal Club. Pay an extra $55 per person and get to visit the 29th floor with free drinks and snacks from 5-7pm and a great buffet breakfast 7-12noon. I really go to Crown just for that - the staff at Crystal Club are sensational - cannot do enough for you! Express check in and always helpful and polite. Only problem is that I cannot go to Crown now without Crystal Club.
Great start to holiday.
The Crown Towers was the first leg of a 3 and a half week tour of Australia and Singapore.
The hotel itself was simple enough to find (about 20 minutes drive from the airport), and we took advantage of the Valet Parketing for our hire car. The room itself was a good size with a great bathroom with separate bath and shower cubicles. The view from our room overlooked the rooftop garden which whist not great was pleasant enough.
The attached entertainment complex provided more than enough for our single night stay with Casino, Restaurants and plenty of bars. My partner particularly enjoyed the Chinese Dragon display in the foyer that performed every 15 mins to celebrate the Chinese New Year.
Upon leaving, the concierge was of particular help, providing a map and directions to our next stop in Hall's Gap.
Stayed here in July 2004 for a Buffy convention of all things (no Im not joking!!).
I found the rooms quite agreeable and even extended my stay. The bathroom was large, although no bathtub. I was not charged for razors or toothbrushes etc, I belive that they're complimentary, regardless we were never charged.
The windows are fantastic in both the bathroom and in the room itself. A word of warning though....don't fall into the trap of believing that they're tinted on the outside (need I say more?)
The service was wonderful. Couldnt complain.
It was not a good start to my short business trip, my usual hotel is the Crown Tower across the road, which has always been fantastic. However though I would try the new "kid on the block". I requested a twin queen room about 2 weeks prior. When I checked in I was given a single king size bedded room, I was not informed at checkin of this, I was left to discover it for myself. Its just bad customer service.
Also remember to bring all your own amenities, they charge for everything from tooth brushes to razors. I was shocked as this was meant to be a 4+ Star establishment. Well I hope you have a better experience than me.
Crown Towers is famous for its complex comprised of hotel, restaurants and casinos. We went there last October. The room is spacious and nearly all the rooms have spectacular views eyeing Yarra River. We are all impressed by the jacuzzi bath tub. It is an uncommon feature in this kind of hotel. The indoor heated pool certainly gives you a wow.
You will be freshened up completely after enjoying the gym and pool facilities.
Lovely view, service lacked that little something
My partner & I stayed in an Executive Suite recently and I must say the view was magnificent. We were put up on the 27th floor, overlooking the bay of melbourne and the fire display on Southbank at night. An Executive Suite does not have the floor to ceiling windows and has annoying walls in between which impede the view. The bathroom was superb with spa and TV also. The only annoying aspect was the lack of professionalism by the staff, who to me all seemed quite young and inexperienced. Unlike the more established hotels that we have stayed in, in Melbourne, the service lacked that special care & precision that makes you feel important and that you love from a luxurious hotel. As my wife can attain to, when the do not disturb sign was showing and a staff member couldn't refrain from simply leaving a bucket of ice outside the door and had to let herself in It is obvious from looking at the walls of the room, that most of the rooms are interchangeable and are transformed to meet the guests needs, which again retracts from the overall 'specialness' of the room, considering it is a $1150 AUD a night Suite. Also potential guests would be well advised to make sure that if you require a King size bed, that Crown does not use two single beds pushed together with a mere piece of cloth over the ridge in the middle, instead, as in our case. I was told that this is regular practice and that next time I should request not to have this, and that a high percentage of guests cannot tell the difference... I maybe a little old fashioned, but when I pay for a King size bed I assume that it will be in one piece!! We had a fabulous dinner at Cecconi's & beautiful buffet breakfast in the Conservatory and enjoyed the great view of Melbourne. So if it's a view you want, Crown is it.
Spa day at the crown
I had a 'spa' day at the Crown with about a dozen other ladies on a partner's program from a conference - and I haven't stopped talking about the wonderful time I had - like being wrapped in cotton wool for the day. I didn't want to leave. The wonderful decor of the whole area available to us was unbelievably welcoming. Thanks also to Joseph! who delighted us with his easy going manner and attention. My very very favourite spot was the steam room! I'd never been in one before - great for the skin etc. I would recommend the hotel to anyone and will watch out for any competitions to stay there for.....ever?? - well - a few nights would be great. Thanks to all the staff. Karen B.
Nice, but expensive!
My initial impression as we entered our Deluxe Suite was that of being underwhelmed. At $1250 AUD a night I anticipated a suite of rock star proportions. A modest living area combined with a generous bedroom and bathroom were adequate but didn't rate very highly in the WOW factor expected at this price level. Having said that the room was quite sumptuous with tasteful contemporary furnishings, excellent bedding and 3 televisions (1 in the bathroom for in spa viewing). The highlight was the superb view out of a 180 degree rounded picture window. Stunning.S ervice was prompt and courteous and security very good. Remote control blinds and curtains was great but lack of a sound system a terrible oversight. Location is ideal with a plethora of dining options at your feet and the CBD only a brief stroll away.
TripAdvisor Reviews Crown Towers Melbourne
Travel Blogs from Melbourne
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