Crest Hotel Suites
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Historical Traveler Reviews Crest Hotel Suites Miami Beach
My wife and I stayed at the Crest twice last week (broken up by a trip elsewhere). I choose there based on the reviews I read on this site, the location (near the beach, but not in the middle of the loud party scene), and the prices. It pretty much held true. Both times the rooms were very clean, stylish though with little frills. On the plus side, we were charged $105/night the first stay, and $95/night the second. I had called the front desk, and they told me to book online, because the price was much cheaper- a bit of honesty that I appreciated. The rooms were spotless, and housecleaning was excellent. We were very close to Lincoln Road and the beaches, and felt like we had privacy and quiet when we wanted.
On the down side, there were some small quirks with the rooms, but not enough to be called an inconvenience, especially given the price. For example, in each room, there was only one small waste basket, located in the bathroom, the pool manages to be freezing cold, and I never saw any brave souls in it. Also, our first time using the shower we had the spigot handle snap off (which was repaired very soon after). If those things would get under your skin, you may want to pay more and go somewhere else, but I also think those types of things happen everywhere. I would stay here again.
We stayed in rooms 205, and 604. 604 was easily twice the size of the other, and also with a much larger bathroom. Just FYI.
Great stay before a cruise
We stayed at the Crest before a cruise in March. Location was great-1 block from Collins ave, 2 blocks to beach and 1 block to Lincoln Ave and all the shops and restaurants. Very clean hotel. Small pool (unheated) in front screened nicely from street. The pool is in the sun in the am, most of the pool area is in shade during the afternoon.
Staff were not overly helpful, but friendlyand never rude. Never ate in the little cafe. Room small, very clean; beds comfortable. We paid $135/night , which for the location didn't seem too bad for a clean safe, comfortable room. We would stay there again.
No Problems Here!
We stayed here for two nights and couldn't be happier. Clean, simple rooms, close to the beach and shopping. They seem recently redone. The desk folks were friendly on our visit. When we arrived, there was a problem with our toilet. A man was up within 10 minutes of our call, and problem solved. Late arrival, no problem. We checked out at 11:58am, no problem.If I'm in Miami again, this is where I'm staying.
Abysmal Management and Service
Despite its architectural beauty, cleanliness and central location in South Beach, the Crest Hotel Suites has some of the worst service I have ever encountered. I stayed here during high season in March 2004 with three friends, and all four of us individually encountered inexcusable rudeness, apathy and incompetence on the part of the staff.Incident #1: At breakfast one morning in the hotel's outdoor cafe, our waiter essentially forgot about us midway through our meal.
I'm not kidding. Immediately after seating us, he gruffly took our beverage orders, took 10 minutes to fill those, and then vanished without taking our food orders. After 20 minutes, we decided that we couldn't wait any longer, so one of us walked inside to the kitchen to track him down and pay for the drinks. There was no apology for his disappearance; in fact, he acted annoyed that we had ordered only juice and coffee!Incident #2: On check-out day, we were slightly late in getting out of our room, a sin for which the front desk clerk chastised one of my friends, provoking him to report the incident to the general manager of the hotel.Incident #3: After we left Miami for the Keys, another member of our group worried that perhaps he had left his iPod in the room, which prompted him to call the hotel. The clerk he spoke to acted as though he couldn't care less, and made lame excuses for why Housekeeping hadn't found anything and couldn't be contacted at that time. (It was during normal business hours.) Three more phone calls to the hotel ensued, each of which resulted in the same "Go ahead; make me" response. There was no accountability, and every staff member our friend spoke to was unclear as to the standard operating procedure for retrieving lost property, unapologetic for not knowing if the iPod had been found, and unwilling to make any proactive effort to resolve the problem.Incident #4: While returning to Miami to fly home at the end of our vacation, it dawned on me that I might have also left my raincoat in the room. (Yes, our group can be a bit absent-minded!) It was late on Thursday night, so not surprisingly, when I called the hotel to inquire about the matter, I was told that Housekeeping was not present and that I should call after 7:00 A.M. the following day. Fine, I thought. But when I called the next morning at 8:30 A.M., I was told that the chief of housekeeping (who presumably was the only one who could help me) would not be there until 10:30 A.M., but that I was welcome to stop by and have another staff member take a look before then. (I still wonder about the logic of that one.)Two hours later, I showed up at the hotel and was fortunate at first to have the front desk clerk personally walk up to the broom closet to search for the lost raincoat. When he couldn't find it, he then asked the chief of housekeeping, who was just pulling up to the hotel, to take a look for it herself--in the same place as before--also to no avail. I was briefly encouraged when the housekeeping woman said that she had, in fact, found and saved the jacket shortly after we checked out, but then the conversation really headed south: Instead of apologizing for the confusion and making a promise to look further for the raincoat, the front desk clerk said that it was my FAULT for not reporting the loss until three days after checking out, and that the hotel was therefore absolved of further obligation to me. I cursed at him and told him that his response was unacceptable. His retort? "Well, f--- you, too, man!" (All of this took place in the presence of other guests in the lobby.) And now for the clincher: After I regained some composure, I asked to speak to the manager-on-duty. Guess what? "I AM the manager-on-duty," he cheerily replied.Vote with your feet, sun-seekers, and worship the Coppertone gods of South Beach someplace else.
The Crest- Just Right for a laid back vacation
The Crest Hotel was a great bargain....as we received a rate of $130.00 by calling the hotel directly. Our room was huge and immaculate with, a lovely stainless steel kitchen that came in handy for leftovers or cold drinks. It is right off of Lincoln Road (albeit the seedy end) and one block from a great strectch of beach at the new Ritz, Loewes, etc. The hotel staff is very helpful, if not overly laid-back, and the overall feeling of this place is great. My one suggestion would be to request a room that is not overlooking the alley between the hotel and the Albion Hotel. It is noisy at night and some suspicious things seem to be going on there. Other than that, I would definitely stay here again...as the price, location and great restaurant can't be beat.
Crest Hotel and Suites
We found the Crest Hotel to be an excellent value. Rooms were clean (we had a "suite"-really a large room divided by an armoire with a full kitchen). Staff was friendly and helpful with good suggestions on restaurants, etc. The street the hotel is located on is fairly quiet and our room at the back-on an alley-was not overly noisy. There is a small pool and a restaurant that serves good, inexpensive breakfast and lunch. Location was perfect for Lincoln road and sobe activities and the beach is a block away. Check the hotel's website for money saving packages (our romm was $146 a night)
Great location if you love Lincoln Rd. food and shops
We stayed at the Crest Hotel Suites Feb. 21-25. Good points: stayed in a queen studio suite, which was very nice. (Would have been nicer if they supplied coffee for the coffeemaker). The location was great to get to Lincoln Rd. The pool was nice, too, although the water was very cold because there's not aftenoon sun on it. Negative points: A little inconvenient to get to the beach. Also, we booked an online special- get the fourth night free- but were charged full price for all four nights and the desk clerk insisted he didn't know of any online special until he placed a phone call that apparently set him straight and he adjusted our bill. The room was $165 a night with taxes (not a great bargain), but it was nice. I don't think I would stay here again, but mostly because I think I like to be closer to Ocean Drive as well as Lincoln Rd. Overall, it was very clean and if you get a discount it would be worth it.
Above average accomodations for the cost!
Stayed at the Crest hotel & Suites in Jan. 2004. Very clean, not too crowded, excellent location. Great for the budget traveler!
Great for the $$$
I've stayed at many different places in South Beach, and for the money, this place is one of the best. The location is awesome, right off Lincoln Road and easily walkable to the "heart" of things. It's not quite as wild and crazy up at this end of South Beach, but that can be a good thing. The rooms here are fairly small (very common down here), but clean (somewhat uncommon). Even the restaurant here is good and cheap for breakfast or lunch. Another plus, the Crest is very close to the Delano and Shore Club for some very upscale socializing!
At first glance, I was not impressed. When I walked into the room, the decoration was stark and there was an overpowering smell of Lysol. But this was my first trip to Miami Beach. Temperatures were in the 90s and the humidity was unbelievable.
So, here's the deal. Without the Lysol, mold would form. And that odor would certainly be worse. The stark decor grew on me. After a week, the deco look became quite comfortable.
Here is what I loved about the hotel. First of all, the location was perfect. Lincoln Blvd was right there. If I felt like a stroll in the evening, I would head out the door and find the sights just around the corner. Ocean Blvd was a short walk away as was the beach. The Albion Hotel is next door, and worth a look. Beautiful, historic hotels are just a block or two away.
I was in Miami Beach for a convention, and many of my friends stayed at Roney Palace. Yes, the public areas were beautiful, but the rooms were pretty average. The Roney location was awful. I didn't feel safe at all walking that area at night. The Crest location was far superior.
At the Crest, there is a pleasant little pool and a nice front terrace.
I can't tell you about the restaurant because I only had the continental breakfast one morning. It seemed nice enough - quite casual.
The staff was wonderful. The gentlemen at the front desk were helpful, informative and very sociable.
One dining note. I had one of the best meals of my life at The Abbey hotel, a short walk from the Crest. I would highly recommend a meal there.
If I were to go back, I would certainly consider staying at the Crest.
I felt safe and comfortable - and the airconditioner worked well - 24 hours a day. The Crest has a sister hotel also, and it looked charming.
TripAdvisor Reviews Crest Hotel Suites Miami Beach
Travel Blogs from Miami Beach
We booked a car online overnight for 8am from Hertz Onsite at the hotel, we checked out and were waiting and the guy told us he had no cars!! He wasn't very helpful at all. We organized with concierge to get a car from another company so we didn't get on the road until 9.30. After added costs of a taxi there as well! Not the best start to the day. …
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