Hotel Grand Chancellor Surfers Paradise
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TravelPod Member ReviewsHotel Grand Chancellor Surfers Paradise
Great clean hotel stayed for one night perfect room services
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Was on the 33rd floor with great views but the 24 hour roadworks noise below could be heard even that far up
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Hotel Grand Chancellor Surfers Paradise
Stayed here for couple nights - when we checked in I asked for a floor on a higher level - I received a free upgrade to a Junior Suite on the 33rd Floor - amazing view out to the hinterland & sea. The room was spacious - the bathroom very small. Decor a little dated. Location is great everything is within walking distance, beach, shops, restaurants, entertainment in general. The Gym equipment needs updating - very old & not in good working order. I would recommend this hotel for the location - not for luxury... I probably wouldn't stay again myself.
Great Location and value
Ok firstly, this hotel is THE BEST location in Surfers Paradise... you can enter the hotel from Cavill Avenue! Talk about close to the action!
The room we stayed in had its own bathroom with bathtub, queen bed, air conditioning and tv etc. Toiletries were also provided (ie. shampoo, body wash, soap, face wash, shower cap, body lotion etc.) and there was plenty of towels.
The undercover parking was bad. This is one negative thing about the hotel, if you are driving, the gated hotel parking is VERY limited. I had to park in the un-gated area where the shopping centre customers park which was a bit un-reassuring considering I did not plan on driving anywhere for the 2 days.
The hotel had a pool, tennis courts, male and female saunas, gym, games room and spa (which were great) and you could borrow towels when going to the pool/spa (so you didnt have to take your own from home)
While we were just staying for 2 nights as a weekend getaway, my friend and I recieved a bottle of champagne in our room as well as chocolates and we also recieved free buffett breakfast and seafood dinner both nights, we are still unsure why.
The service was good, we enjoyed having our bed made for us daily and we enjoyed our free things that we did not expect. The parking was bad but apart from that it was enjoyable. It was a great location.
Hmm..not too good
Yes, this hotel is great because of its location; right in the center of Sufers Paradise. If you don't have a car or don't want to walk too much.. this is the hotel for you. The staff is friendly and helpful. The view is pretty good if you room is in the upper floors with a sea view.
This hotel sucks because : 1.) No elevator from Car Park to Lobby 2.)A cockroach greated us at the stairs leading up to the lobby from the Car Park. 3.) A cockroach greated us again INSIDE OUR ROOM. 4.) The hotel itself is getting old 5.) Not very clean bedsheets and carpet
Crappy hotel, great service
Excelent location, with few amenities. Pool is in the shade most of the day, the hotel has no convenience store, air conditioning is ok at best, and the garage is a pain in the butt, with no elevator to lobby
Hotel is in heart of the action, and very convenient
Disappointing stay at Courtyard Marriot
We just returned from our 10 day trip from Australia. We stayed in Courtyard Marriot Surfers Paradise during Jan 17-19, 2005. This hotel came highly recommended, and also ranked high on this forum. So I went ahead and booked it for 2 nights. We had stayed at Sea World Nara resort previous 3 nights. We thought we were upgrading after Sea World Nara resort, but we were wrong.
Check in was great, and the room had a beautiful view facing the ocean, we had got what we paid for Oceanview, high floor.
However, our phone broke (no dial tone) after we received one phone call the first afternoon. Asked someone to come and fix it, took forever. We were completely cut off from the receptionl conceirge, housekeeping...etc. Very inconvenient. My husband went downstairs to inform them the problem. half an hour later, nothing. I then went down again to inform them. The manager there said, "Yes, your partner already came, engineering will be up soon. But I can't tell you when exactly."
The phone was fixed a little later.
Next day, the "new" phone had the same problem again.
No one came to fix it the whole afternoon. We went to the beach.
The safe in our room also does not work. AND, ridiculously, of the hundred of hotels I have stayed in, this is the FIRST one that charges us to use the safe in our own room.
I reported the broken safe, the reception once again said, someone will come to look at it.
That afternoon, someone calls me and said, someone has to come from Brisbane on Thursday to fix it. I told them, I am checking out on Wed, no need for that then!
On the day of check out, we were overcharged a Coke from the mini-bar, AND they charged us $ 5.00 AUD for the use of the safe.
I told the reception that we didn't drink the coke, and how can we use the safe when it was broken.
Her attitude and response was very unpleasant, I felt almost guilty getting my money back. She questioned my words obviously.
Our room as not very cleaned either. Hair from the previous guest were all over the bathroom, and minibar. Carpet is obviously dirty.... each time we stepped on the carpet without our shoes, we get bitten from something.
All in all, we were SO glad to leave that hotel. The ONLY positive thing about this hotel was its location location location. It's the best location on Surfer's paradise. That's it.
Center of Paradise
I just spent a week with my family at the Courtyard Surfers Paradise. We were able to get a "family room", which is practically a 2-bedroom unit but without a door to separate the rooms. The room was simple, rather than outstanding, and nothing called for serious criticism. It would have been nice to have a larger bathroom but, nevertheless, the room offers good value, especially considering that it had a balcony overlooking the beach. I can't say anything about the service as I did not need anything from room service. The location was superb -- the hotel connects to the mall and from there it is just a short walk to everywhere you need to go. It is also close to the bus stops so going to the theme parks and other shopping centres was no problem. No need to spend extra for expensive tours. I checked out the other hotels and I believe that the Courtyard is the most centrally located hotel. I'd like to visit Gold Coast again sometime and this hotel will be at the top of my list.
We stayed here for our honeymoon and it was the most fantastic experience that has been provided by a hotel. We where here for 10 nights and it was in close proximity to everything, the main street, the shopping district, the beach, tours and transportation. The service was friendly and helpful accompanied by a view that was magnificent, not only did we have a view of the ocean but could see the mountains to the other side and look straight up the coast line, quite breathtaking.
I would definitely be staying here upon any future return and would recommend it for Families, Couples, Newlyweds or whatever your purpose be.
What a great hotel this was for me and my wife for a 5 day holiday. Perfect location in the heart of everything; 1 block from the fabulous beach, and perfect rooms with balcony overloooking the Pacific Ocean. We especially loved the staff who made us feel so much at home. The Seafood Buffet at night was great value. Thoroughly recommend this hotel in Surfers Paradise.
Great place to stay! The hotel is right in the middle of a shopping district. It's right beside a mall! The hotel staff are very friendly and accomodating. Their card key should be replaced or checked first prior to giving it to their guests though. We had a hard time getting in the room and had to go back down to the reception area to have it fixed. Other than that, the place is wonderful! Food is good, the room is spacious and clean, it has high speed elevators, helpful staff... Would definitely come back here!
Highly recommend the hotel
The hotel was in a fantastic location, right in the middle of everything, very near the beach and connected to the Paradise Shopping Center in Surfers. Rooms were clean and large and well maintained. I highly recommend this hotel.
TripAdvisor Reviews Hotel Grand Chancellor Surfers Paradise
Travel Blogs from Surfers Paradise
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