Clean, New and Comfy Beds

My wife and I wanted a hotel close to the Boston Logan Airport the night we were leaving Boston. We found the Courtyard in Sagus on Priceline. Although there are other hotels closer to the Boston Logan Airport, the Courtyard was the best priced. It is about 7 miles away, and there's a free shuttle from the hotel to the airport.

I thought it would be difficult to stay here (being far away from the airport and having to take a shuttle) but I was mistaken.

The hotel was very complimentary. We checked in at 11 PM without any problems, got a beautiful king bedroom - that was very clean and new - and slept like babies in the soft bed. We got the AAA price and felt it was worth it.

Highly recommended.

Not if I can avoid it

I had my first poor experience with this hotel when I called it from Logan airport, asking them to send the shuttle bus to pick me up. The rude, young girl asked me to call back when I had my bags. 4 mins after, I redialed and got the same rude gal who told me the shuttle was on its way back so it would be 20-25 mins.

After 30 mins, I called again and was told the shuttle was just 10 mins away. 15 mins later and another phone call, the shuttle would be there in 5 mins. Finally, after waiting for 55 mins, the shuttle arrived. The driver never apologized, just wanted to share with me how crazy his day was. Like I cared after waiting in the busy, noisy and smelly shuttle area in a wind-blown Boston airport.

At check in, I complained about the poor shuttle service (they have two vans!) but was essentially called a liar by the same rude, blonde girl at the front desk. Fortunately Susan took lead and gave me a free breakfast coupon. Had it not been for her, I would have asked for my money back, but she was very friendly and helped me carry out some exhibit material I had shipped in advance to the hotel.

Room was good, spacious, comfortable, but had a noisy bathroom fan that couldn't be turned off. Internet connection (free) worked although I had a bit of trouble using VPN. The view was of the busy highway, but the noise wasn't too bad (double pane glass).

Breakfast was nice although the "host" was a bit bossy with the guests. Chef was professional; no complaints around the quality of food - very good (eggs cooked to order).

Priceline calls this an airport hotel although it's 8 miles from Logan and traffic is terrible. I wouldn't go here again unless I really had to. To top things off, the hotel charged me for the stay although I had prepaid via Priceline. This was resolved after 3 phone calls and 2 voice mails to the manager and I got an apology.

Had it not been for the shuttle incident, this hotel would have scored 4/5 with me, but poor customer service and downright rude staff ruins evertyhing.

Whoopie Pie!!!

This hotel was below par. I had expected a minimally decent hotel from the poor reviews on this website, and it met my expectations. I called the front desk three nights in a row to ask about the weather for the next morning, and they were rude to me all three nights. In fact, the third night that I called, they hung up on me!

Also, the view from our window was terrible (a dumpster and some bums), although I realize that this is not entirely the hotel's fault.

The waffles were delicious--thank you, Luis! Also, Jo Ellen was a doll. She was very friendly and we loved her authentic Bostonian accent!

However, there was a mean man named Paul who yelled at people not making waffles correctly.

The phone system was really messed up, every time we called another room, the front desk would be connected to our phone line.

Next time I'm in the Boston area, I probably won't stay here.

Awful

When we arrived at this hotel, we were told that we did not have a room because we were the "last people to arrive." They had assumed that we would not show up (even though we had reservations and had PREPAID for three nights), and gave the room to someone else. The clerk was very rude and unapologetic, and sent us to another hotel for the night (which was much nicer). Unfortuanately, since we had prepaid, we were forced to return to the Courtyard the next morning. The manager said that this happens all of the time to all the hotel chains, however I have NEVER heard of this before and I worked in the hotel industry for several years (a prepaid RESERVATION is guarnateed). He promised us free breakfast for the next two mornings, but was out of "passes" so he would just inform the staff (and if you guessed he forgot to tell anyone, you are correct)!

We relied on the van service to take us to and from the subway at the airport. The shuttle was very unpredicatble and not convienent at all. For the return trip, we were told to call the hotel when we were 10 minutes away from the subway stop. We did this each time, but still were left waiting anywhere from 30 minutes to an hour to be picked up. On one occassion (near midnight) 6 people were waiting for the van at the subway, and when it arrived it had only ONE available seat; we had to wait 45 minutes for the van to return! On a different occassion, the van driver was actually dozing off while driving us back to the hotel (a mom who was sitting in the first row of seats with her kids told us that she was prepared to jump up front and take the wheel)!

ALL of the employees at this hotel seemed way overworked and disgruntled, and it is very apparent that the current management needs to be replaced.

I would not recommend this hotel to anybody. And if I ever visit Boston again, I will pay the extra room rate and stay in the city!!!!

Great Place

Spent four nights here over Easter weekend while attending my daughters graduation from Great Lakes Naval Training. The staff bent over backwards to help us with directions, ect. Clean and neat. Nice pool and spa. Excellent breakfast buffet.

If we ever have to travel through Illinois again we will be back.

Beware

The hotel itself is very nice. Clean, refurbished rooms. However, the location is NOT near the airport and is not convenient for travelers hoping to visit downtown sites. We booked a park, stay, fly package, whereby you can park for up to two weeks at no charge. The hotel has an airport shuttle that will take you the 8 miles (approximately) to Logan airport.

When we arrived, there were no parking spaces. It was clear that they had sold more rooms as part of this package than they had available parking space. We first had to park behind the building next door in an unlit gravel space -- not an ideal place to leave your vehicle for an extended period of time, especially when you have a card in your dash that displays exactly how long you will be away. We had a 6:20am international flight, which reqiured us to be at the airport by 4:20. Although we were scheduled to be on the 4am airport shuttle, we discovered that they had overbooked the only two shuttles the hotel has, leaving us with only one option -- a taxi at $30 -- to make our flight. We were not the only ones in this situation. There were a number of disgruntled guests in a similar situation. When asked how this situation would be remedied, the front desk staff was rude and unaccommodating. We ended up taking the taxi and spending about $30 (fare + tip), defeating the purpose of the park, stay, fly package.

On our return, we discovered that they do not have shuttles that run constantly to and from the airport/hotel, as do other hotels in the area, such as the Sheraton Four Points. You have to call the hotel once you receive your bags and wait outside for the shuttle to arrive. It can be a long wait when it's late at night and very cold outside.

If you plan to take advantage of this deal to catch an early morning flight, spend the extra money and stay right at the airport (the Hyatt or Embassy Suites). It was way more hassle than it was help.

Not bad, not the best

This is no way an airport hotel. It takes up to half an hour to get there. It was nice that the hotel provided shuttle service, but the shuttle broke down on the last day of our visit. The brakes were pretty much shot. Not the safest thing.

The drivers were very nice. They told us stories and places that we should visit. The staff was also very helpful.

I wouldn't suggest this hotel if you want to be close to the airport or the city, but if you don't mind waiting for the shuttle, this would be a nice place for you.

Nice hotel, but not an "airport" location

Stayed here while taking my son back to college. It's the standard "Courtyard" hotel, which is very pleasant.

The staff was very nice and helpful -- this includes front desk, shuttle bus, housekeeping and restaurant personnel. Every employee that I had contact with was friendly...I felt very comfortable.

The rooms were fine..."cookie cutter" Courtyard rooms. Beds were comfortable. Minimal "noise" from the hallways. Okay water pressure.

Enjoyed the breakfast buffet. Very relaxing and unhurried atmosphere. (The "self-service" waffle iron is wonderful!) Nice area for "lounging" and reading the paper adjacent to restaurant. Computer w/ free net access and printer was set up in this area.

Not much in the immediate area if you don't have a car. Hotel provides menus for local food delivery. There is a mini-mart/gas station within walking distance.

Used express checkout...no problems...

Shuttle driver was extremely nice. I saw him go out of his way to drop people off at the local mall.

Only problem with this hotel is that it comes up as an "airport" location via priceline. It isn't in any way, shape or form near the airport. The shuttle only runs every hour on the hour (from the hotel), so plan accordingly. There are hotels across the harbor in Boston that are MUCH closer to the airport than this "airport" hotel.

If you don't mind the distance from the airport or have reason to stay near Saugus or Revere it's a great place. Drive to the "T" subway station from the hotel took at least 1/2 hour. Enjoyed the ride, though, due to the very cordial and informative driver.

Liked the Courtyard Marriott, but not the location

I thought the hotel was nice, clean and comfortable, but the location is right on a busy highway. It is near the airport, which would be the prime reason for picking this hotel. They have a free shuttle to and from the airport. The man who picked us up was very nice and told us a lot about Boston, which we appreciated very much. The staff was nice and we had a good, but pricey, breakfast. The coffee was the only thing that was complimentary. If you want to be near the airport, this is a nice place to stay.

Not a bad option if you don't mind the distance from downtown

We stayed at the hotel 2 weeks back and found it to be quite an acceptable place to stay. It is everything you can expect of a Courtyard by Marriot - tidy with decent sized room, clean, well-organised with free wireless internet. It also offers free coffee, tea and hot chocolate throughout the day in the lobby.

A lament will be that the hotel is 17 miles from downtown. It is also not a true blue 'airport hotel' for it is actually 15-min drive from the airport. The hotel however provides one vehicle for free transport to the airport and subway line, which leaves the hotel on the hour in the morning till 2pm. To return to the hotel you call up at the subway and wait up to half an hour, a bit of wait but otherwise hassle-free. Given that downtown is 10-min from the airport by subway, you may find the hotel acceptable if the downtown hotels get too expensive.