THis hotel was great for us - great pool and whirlpool, too!

We always stay at Marriott. My 8 yr old daughter and I stayed three nights - Aug 3- 6. The pool was inside AND outside - and the whirlpool was fantastic. Everything was clean and the hotel staff was friendly. Breakfast was very good even if a little pricey. We paid the military rate of $101 per night. Water Country USA and Busch Gardens both just down the street. KFC across the street. The room was very clean, and we are used to Marriott's high standards. The lobby was big, with a large screen TV and internet access. Free coffee a plus. Thanks.

A little pricey for what you get

This hotel was $149 in April which is definitely not prime tourist season. I thought that was a little pricey. It was a typical Courtyard, free parking, but at this place I don't think you got a free breakfast. At a lot of Courtyard Marriotts where i have stayed, breakfast has been provided free of charge. The hotel was very convenient to Busch Gardens and there was a starbucks around the corner for our morning caffeine fix. We stayed at the Williamsburg Marriott the next two nights, which is a full service hotel and it was the same price, but a lot nicer.

Great stay here

We stayed here on our family vacation which included 3 teenagers. It was great. We stayed in a 2 bdrm suite. It has a regular door that separates the two rooms. There was plenty of space for a family of 5. We even had an extra rollaway sent up to us. The couch in the living room was a pull out. The staff was very courteous and accommodating. The beds were very comfortable. We had a TV in both rooms which was great. Their was a cute little refrigerator and plenty of storage space. They even had Internet access and my teenagers made full use of it, playing games and instant messaging theeir friends back home. (I brought my laptop computer) When they got tired of that, they would go out to the little balcony, pull up a chair and call their friends on their cell phones. Their was a very nice indoor/outdoor pool and Jacuzzi which we liked too. They have a nice breakfast buffet, but if you prefer a quick McDonalds breakfast on the run their is a one very close to the hotel. We had a nice dinner in town the first night. Plenty of places to eat around there. Eat BEFORE you go to Bush Gardens. It is very expensive to eat at the park. The hotel is located very close to Bush Gardens and close (within 5 miles) to Colonial Williamsburg which we went to both days. We even took a day trip to Virginia Beach which we enjoyed very much. Wish I had stayed longer though, their is so much to see and do in this area. All in all, we had a great time, the hotel was wonderful.

Nice hotel, nice area

My family and I stayed here just last week and we were adequately impressed with everything. The location is very nice. It is very wooded and off the main road, yet close to a variety of fast food restaurants (McDonald's, Wendy's and KFC are right across the street). We didn't realize just how close it was to Busch Gardens. We also went to Colonial Williamsburg and it was a very short drive away and there are signs directing you all the way to the visitor center. The breakfast was good, but there was one day where we had to wait around 15-20 minutes for a table, which was hard to believe. We tried to pass the time in the gameroom, but almost every game in there was out of order. The pool was nice. The elevators seemed extremely slow and the common areas like the halls and doors leading outside could have used some cleaning. The room itself was fine. It had a couch and a refrigerator, although the fridge didn't seem to get very cold. Our balcony faced the parking lot and the screen on the balcony door must have had a hole in it because someone had stuck a tissue in the hole I guess so bugs wouldn't get in with the glass door open.

Very rude service.

As a member of the Marriott Points Club, I have stayed at many Courtyard hotels. This was by far the worst. Our room had indications of not being clean...(toilet still very dirty, etc....) I called down to the desk and asked for housekeeping to come up please. About 2 hours later no response. I went to the desk in person and the desk person relayed a message from the H/K supervisor that the room had already been cleaned. No one had bothered to get back to me though. When i told her i would like for them to take a look at it, she offered me another room, which i accepted. As i was loading my luggage onto the cart to move up 2 floors the H/K supervisor came by. Hands on hips and with a bit of attitude she asked me and i quote "So what all do you think is wrong with the room?" I told her and she said that was ridiculous and walked away. Apparently cutomer service isn't taught at Marriott to be a priority, a fact I mulled as i struggled with the cart full of luggage with no help from staff. I am giving up my Points membership and joining the Sheraton Family or another one.

Hair in tub! Room not clean!!!!

We stayed there in July 2005 and was not impressed at all with the hotel. It was not clean!!! The bathroom was not clean - there was hair in the tub and on the floor! The pillow had a bad smell and was lumpy.

AAA members also beware, the hotel didn't have a rate for AAA members that would include breakfast.

Overall, the rate was high compared to the level of non-comfort and non-cleanliness of our room!

Don't think we'll stay there again...

Very good experience

We had a spacious and clean room with a nice balcony overlooking the pool. The kids loved the pool. It's partly indoors and partly outdoors, pretty big pool and well maintained. There is a really cute snack bar in the lobby that is always open. Breakfast (included in our package) was a bit unorganized. There was always a line waiting to eat even when there were empty tables. The buffet food (which consisted of eggs, bacon, sausage, home fries, hot and cold cereal, muffins, and make your own waffles) was good. Also, the hotel is in a nice location very close to busch gardens and water country, the lobby is pretty and the grounds are kept up nicely. The staff is friendly and the hotel is clean which I think is important. It is a little pricier then some of the other hotel/motels in the area. Overall, this is a nice place for families with children. Ask for a room with a balcony facing the pool.

Good, but can be better

My family and I stayed at the Courtyard Marriott during the July 4th holiday. We made the reservations, on-line, on the day we were traveling to Williamsburg. The reservation was received by the hotel and our room was waiting for us when we arrived. We had a ground floor room, with 2 queen beds across from the pool. The room also had a small refrigerator in it.

The room was clean, but was in okay physical condition. The vent in the bathroom did not work, so when we showered, the steam built up in the room. This in turn made it difficult for the air conditioner to cool off the room. The fixture which held the iron and ironing board in the closet was not well attached to the wall. It however held the two items sufficiently. The service, on the other hand, was great. We called to the front desk for extra towels and a rollaway bed on two separate occasions and had them both within 15 minutes. The pool was also good. It was both indoors and outdoors. They also had a jacuzzi.

Our overall experience, between the hotel, local restaurants and Busch Gardens, was very good. I would stay at this hotel again. Under the same circumstances, I would probably ask for another room. Because we were only there for a day and a half and because we spent very little time in the room, I did not. I do not regret it however.

Good decent basic hotel for families

This hotel is the template for all Courtyards by Marriott. If you ever stayed in one anywhere in the US then you know what to expect. The lobby, the restaurant etc. are exactly the same.

Courtyard is very well located near Colonial Williamsburg and Busch Gardens. Its quiet and is set in the woods next to a mini-mall. Its clean and friendly. The management is good. The staff seems inexperienced as they didnt have a clue on the ice machine location when asked. She replied that it was in the fire exit! Ha ha....But overall its a good value.

The room was on the small side and the window sill floor air conditioner was not responsive to adjustment. And it seemed that the filter needed cleaning. Otherwise its everything you would expect from a 2/3 star hotel.

Great Place!

We have been going to the Courtyard by Marriot for 10 years. We always have a wonderful time. The rooms are very comfortable , with plenty of pillows and a small refrigerator in each room. The pool is also very nice. They have a buffet breakfast that can be included in the room. The staff are very accomodating and friendly.Very close to Busch Gardens. Had a great time!