Courtyard By Marriott Chicago Downtown River North
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TravelPod Member ReviewsCourtyard By Marriott Chicago Downtown River North
We stayed for 3 nights. Was a great location, within walking distance to great shopping and restaurants. 1 mike to the lake.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Courtyard By Marriott Chicago Downtown River North
Exemplary Service & Great Location
Recently stayed at the Courtyard (Downtown, 30 Hubbard) and had a wonderful visit. Of course, the greeting upon check-in typically sets the tone for a guest's stay. My experience with Brian, guest service agent, was a very pleasant one. In today's all-too-frequent "next customer" mentality and the all-too-prevalent impersonal service, Brian's customer service approach definitely helps to set this hotel in a league all its own with the personal touch.
I observed as other guests were checked in ahead of myself and every accommodation and consideration was given by him as he dealt with guests -- apologizing for any wait encountered (which truly was only a couple of minutes) to dealing with challenging guests in a totally professional manner. It's refreshing to note that true first-class personal service does still exist. We need more service as experienced at this hotel from Brian's exemplary service.
Beyond the superb front desk service, this is not an atypical Courtyard. While, yes, the Marriott chain is quite predictable as far as its sub-chains, with no surprises, but this Courtyard is a cut above the typical ones. For example, it has a nice lobby with a restaurant directly off the lobby, as well as a Starbucks. In addition, it has an unusually large hot tub and pool -- even an outdoor sundeck, complete with grilling capabilities which would be great in the summer. The rooms are pretty typical Courtyard, but a plus is that all the bedding is being replaced (Jan. 2005) and the new mattresses are heavenly. In addition, the FREE high-speed Internet is a nice plus as well (standard at Courtyards chain-wide).
The hotel is within quick walking distance of the all the shopping on Michigan Avenue, as well as State Street shopping. Further, there are several restaurants and cafes within walking distance. It truly is centrally located to most anything one would like to do while visiting the fine city of Chicago. I HIGHLY recommend this property for any upcoming Chicago stay and hopefully Brian will be there to provide you with unrivaled service upon check-in.
Above Average on "That Great Street"
I stayed at the Courtyard Chicago Downtown in December, and I was really impressed with this hotel. It's on the corner of Hubbard and State, a few blocks south of the Chicago River and Chicago Theater (where all the action seems to be) and a couple blocks west of Michigan Ave. There are other hotels with better locations, but this is just fine, especially if you stay here in the warmer months.
There is also a Red Line station 2 blocks north on Grand Ave. The Red Line is the subway that runs along State Street and connects US Cellular Field (White Sox) in the south and Wrigley Field (Cubs) in the north. You can also transfer for free at certain stops to other el routes (Blue Line to O'hare and Orange Line to Midway, etc.).
The hotel is only 9 floors and does not provide spectacular views. Other adjacent skyscrapers block any type of view. The lobby is only average with a couple comfortable couches and a tiny gift shop. Check-in went smooth and the desk clerks were very friendly. When we got too our room, we were very impressed. The room was spotless, the bathroom was very clean, and the entire room was pleasant and well-kept. I've read other reviews that describe king rooms as being on the small side, but we had a double room (2 double beds), and it was spacious and one of the largest hotel rooms we've stayed in. I'd suggest booking a double room if you want a spacious room.
There is a nice indoor pool with a good-sized exercise room on the 6th floor and glass doors that open onto a large outdoor terrace looking down on the street below. Very nice!
Overall, I would rate this hotel 4 stars. You can definitely find a better location and a hotel with a better view, but if you can get a good deal here, you won't be disappointed. Double Rooms are very spacious and beds are incredibly comfortable.
Excellent homebase for a weekender to Chicago
We stay here regularly on weekenders to the City and love it every time. While the other Courtyard Downtown is newer, this one is loaded with amenities. The rooms are pretty much the standard-issue Courtyard rooms, but on the (sixth?) floor, there is a lap pool, jacuzzi and outdoor terrace complete with two Weber Grills! There's a grocery store around the corner, so we have midday cookouts on the rooftop between seeing the sights. The restaurant tends to be a little too expensive (high prices/average quality=poor value) for our tastes, especially considering that there are COUNTLESS restaurants within a block of the hotel offering a much better value. Overall, I would definitely recommend this hotel as a great homebase, although it is not a destination of its' own.
Nice hotel and good location
I stayed here for two nights on business in July 2004. No complaints with this hotel. It is in a pretty good location (only a few blocks from Michigan Ave). Navy Pier is about a half-mile away. Walkable. But a free trolley will pick you up on Illinois and take you there. Breakfast was a little pricey ($15 for buffet). But it IS downtown Chicago. So that wasn't entirely unexpected. Staff was very courteous. Room was clean and comfortable. Room size was average. Lots of restaurants within a 3 block radius. Free hi-speed internet access available in the room. I did hear some street noise. But it wasn't enough to keep me awake. I didn't check out the pool. I'll consider staying here again if I'm in the area.
Good location, but small room...
Apparently many of the King rooms here are small--other reviewers have mentioned spacious rooms, maybe they were 2 doubles--but my King was small. They managed to fit a love seat, coffee table, desk, and dresser into the room, and it was fairly comfortable, but nothing at all special. Street noise here is definately a problem (and I was on the 14th floor)--since the windows are not soundproofed.
Location is very good--a few blocks from mag mile and the river-- a few more to the Loop. There is a supermarket 2 blocks north on the left side of State Street, and hotel will bring a fridge to your room for free if you request one. Free hi-speed internet is a big plus.
Beware: local calls are .75 per minute, but 800 calls are free. Use a calling card with an 800 access # for local calls or you will have an unpleasant surprise.
Bottom line--with so many good hotels in Chicago at a similar price level, this is not the best choice.
I stayed at the Courtyard in Feb 2004 for Founders Week. The hotel was right in downtown and that was really awesome. Everything was in walking distance. The rooms were nice and clean. The best part was that it was cold and snowy and by the pool area it's all galss so you're sitting in a jacuzzi and right next to you is the snow on the other side of the window and a nice view of downtown. I do recomend this hotel when staying in Chicago.
My stay in this hotel was average. The room was quite small and the heat wasn't working right, but it was clean. The pool and spa was not what I had expected! It smelled like dirty feet, the floor needed to be cleaned. The staff was very helpful and freindly and they didn't mind holding our luggage while we shopped after check out. The location is great and the parking garage elevator is located just outside the lobby. The Mag. mile is just a few blocks away, as well as many resturants. Overall I had an average stay here. With so many other hotels so close by, I will choose another when I return to Chicago.
Loved this hotel
Great place to stay. Good location, close to bus line and trolley to Pier. Quiet, clean roomy.
Loved the pool
This hotel made my stay in Chicago just wonderful. The pool indoors with the adjacent deck with lounge chairs outside overlooking the city was the best part. The room was comfortable and very clean. My only complaint was that the front desk attendent was not friendly.
Great hotel, Great location
I have stayed at this hotel three times and I enjoy it more each time! It is just a couple blocks from the "Magnificent Mile" and has dozens of restaurants just around the corner (literally!). You can walk almost anywhere of interest from this hotel- shopping, Water Tower, Sears Tower, House of Blues, Hancock Building, Navy Pier, the river, etc. The rooms are large and clean, and the service is great! The staff is very knowledgable of the area and can tell you how to get anywhere. It is one of the few hotels in the area to offer an indoor pool, and it has a sundeck next to the pool on the 6th floor that is just gorgeous! I would definately stay here again!
TripAdvisor Reviews Courtyard By Marriott Chicago Downtown River North
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