Need to work out a few kinks at Country Inn and Suites

We just returned from 2 nights at the new Country Inn and Suites at Niagara Falls. It's very new and therefore very clean and fresh with new mattresses and bedding and a very clean swimming area. That's a big plus. The location is also very good - just a few blocks from Clifton Hill. The staff is very eager to please. We had a few problems, though. Some of the problems are probably related to the hotel being new and are minor problems; one of the elevators was broken much of the weekend, our keys stopped working our second day and had to be reset, they were often out of coffee in the lobby or couldn't find the cups, or the cream was frozen. The biggest problem for us was that the website makes it sound like all the rooms have microwaves and refrigerators. This was confirmed when I phoned the Country Inn 800 number. In reality, only the 2 room suites have microwaves and refrigerators. The front desk staff said they were aware that the website was misleading and that they "were working to get it changed." They wanted to charge me to upgrade to the suite. I didn't find this satisfactory, so we kept the regular room and filled our cooler with ice each day.

We like the Country Inn chain and we've stayed in probably 8-10 different of their hotels. The breakfasts vary in quality. We liked that they had a breakfast (quite a savings!) but it wasn't one of the better ones of the chain. It consisted of toast, bagels, minimuffins, hard boiled eggs, a couple cereals, bananas, apples, oj or apple juice and coffee and waffles. On the first morning, they had 2 waffle makers. Everyone wanted waffles, so there was often a long wait. On the 2nd morning, they had premade waffles in a warming dish. They were mushy. The breakfast room itself was very nice.

We've stayed at Quality Inn on Clifton Hill on our previous visits and we liked it there. We switched b/c we like the Country Inn chain and b/c of the microwave/refrigerator and the breakfast. We might switch back to Quality Inn next time or pay the extra money for the suites at CI.

Great Hotel

We have stayed at many Country Inn and Suites and this one was just fantastic. Knowing this was a brand new hotel that just opened in May, I was a little surprised to see so many guests enjoying this hotel. Great location, easy walk to Clifton Hill and Maid of the Mist. The walk to Horseshoe Falls would have been a hike so we took the car. We arrived a day early but the staff was able to upgrade our reservation to a suite for our 3 day stay. We requested extra blankets and sheets for our child's air bed and they were delivered no problem. Breakfast was very good with toast, mini muffins, cereal, yogert, bagels and even belgian waffles. It sure beats buying breakfast everyday for a family of four especially in Niagara Falls where the prices can get a little pricey. Parking is FREE onsite. The pool and hot tub looked nice but we did not get a chance to use them. Homemade cookies available all day at the front desk. The guest laundry came in handy after a wet soaking trip on the Jetboats. $1.50 to wash, $1.50 to dry and $1.50 for tide detergent. Front desk has change for the machines. They have a small game room with a pool table and a pin ball machine. Newspapers were available every morning. Will stay with Country Inn and Suites again!!!

Brand new, clean, friendly!

We just returned from Country Inn/Suites yesterday. This is a very nice hotel. Stayed in a suite with bedroom, livingroom, bath, micro, fridge, 2 tvs. It slept six. The kids loved it and so did we! Very close to the waterpark /casino (about a block away). Walked to all the attractions (Clifton Hill, Maid of the Mist, falls). FREE PARKING and FREE DELUXE CONTINENTAL BRKFST.

Pool was very nice, but the hot tub wasn't working.

If you don't need a falls view, this hotel is a great choice for your money. We would definitely stay here again.

Great hotel for the price

I booked this hotel after reading reviews (which were incorrectly listed under the Country Hearth Inn and Suites). I was already booked at another hotel, but this one sounded so good I cancelled and rebooked. We really enjoyed the Country Inn and Suites. The staff was very friendly at check in and called us after we got to the room to make sure that everything was ok. We had 2 kids with us (9 and 4) and they loved it as well. We wound up upgrading to a 2 room suite for only $30 which made it very comfortable. The pool was great for the kids and we all liked breakfast in the morning. I would definitely stay here again.

Nice Place to Crash

My husband, son and I just returned from Niagara Falls. It was our first trip there and while it would have been nice to stay in a falls vew hotel, the prices were outrageous. Country Inn and Suite is a new hotel, the staff are wonderful and accomodating. The beds were super comfortable. Best of all, it's only a block from Clifton Hill and just one block from a casino. Amenities were average, nothing stood out. Free continental breakfast is a huge plus as an American breakfast at perkins ran $45 there (normally $18 in the US). If you just need a place to sleep, without all the frills, then this hotel is the one for you. After-all, you're in Niagara Falls... the action is elsewhere... the hotel is for sleeping. The airconditioning will not run all night - the room got stuffy and the hotel didn't have a fan for use - so sleeping did get a little uncomfortable a couple nights. However, for the price, If we go back to Niagara Falls in the future, we would stay there again. The DownSide: The hotel REQUIRES a $150 deposit. I gave this in US cash and upon checking the hotel refused to cash me out in US and instead gave me $150 canadian. After some "discussion" the manager agreed to pay me the exchange rate in Canadian -- I still had the hassle of going to an exchange or shopping prior to leaving their country. After speaking with the general manager he promised additional reward points for our trouble. All in all a pleasant experience.

Brand new Hotel... :)

Brand new hotel. 100% nonsmoking. Still has to work out nuances of a new hotel. Fresh cookies at the desk. Pleasant staff. Close to "arcade row" and about 15 min walk to the falls.

Un hotel totalmente nuevo... :)

Un hotel totalmente nuevo. 100% no fumadores. Todavía tiene algunos detalles típicos de un hotel nuevo. Ofrecen galletas recién hechas en recepción. El personal es agradable. Está cerca de "arcade row" y a unos 15 minutos a pie de las cataratas.

Fabulous new hotel in the heart of niagara falls

We were looking for a hotel for our stay in niagara falls. This property was not even open when we booked the reservation.We took a chance and booked it. What a pleasant surprise!! Beautiful rooms. Breakfast ( that was included) was continental plus. Any request was honored with a smile. 5-10 minute walk to clifton hill, maid of the mist.

Wonderful lending library and welcoming jar of cookies on front desk, as well as indoor pool, laundry and game room.

Second section of hotel to open soon.

If you want to park your car and forget it during your stay, this is the hotel for you.

Nice New Gem!

Stayed one night at this new hotel. The staff was great - every one was very helpful and friendly. Great location - one block from Clifton Hill and no parking charge. Liked the duvet on the bed - room did have a slight chemical smell but this is probably because the hotel is so new. Breakfast was great with lots of variety - make your own waffles, fruit, hard boiled eggs, cereal, muffins, toast, bagels. Also enjoyed free coffee all day. Pool wasn't opened yet but should be opening shortly. Definitely will return!

Great Hotel

Wow...was driving over the border into Canada and saw that this new property had just opened. We had reservations at the Best Western Fallsview which has gone extremely downhill over the past year or two. We decided to stay a few extra nights and walked into the Country Inn & Suites and rec'd some pricing for a weekend stay. Jen was a doll and after reviewing pricing, offered to show us the different rooms. We chose the King Whirlpool Room which was wonderful..the bed as well as the bedding was so wonderful and of course the heart shaped jacuzzi was great.

Free parking, free breakfast and free internet.....directly across from Casino Niagara, 1/2 block from Clifton Hill and about two block from the falls...everything was perfect. If you are going to the Falls definitely consider this brand new property. Pricing was great...matter of fact the two weekend nights at the Best Western without jacuzzi was more money.