Country Inn & Suites By Carlson Cincinnati Airport
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TravelPod Member ReviewsCountry Inn & Suites By Carlson Cincinnati Airport Hebron
We checked in very late (after midnight) and didn't have any issues getting into our room. The night desk clerk was polite, and we got to our room and slept immediately.
In the morning, I realized the room was not very clean. There were stains on the floor and furniture, dried urine on the toilet seat in the bathroom, and hair all over the floor in the bathroom. We showered and got ready to check out.
At first glance, the breakfast fare seemed nice, and they had a nice selection, all well presented. However, the door to the kitchenette was propped open, and I could see that a bag of the egg omlettes was sitting out on the counter. I asked the clerk at the front desk (politely) if they should be refrigerated. He was the same guy from the evening before - he said yes, he would get someone to see to it.
A few minutes later, two ladies came by and changed the door prop to the kitchen to have the door not be wide open with eggs in sight on the counter BUT THEY DID NOT PUT THE EGGS IN THE FRIDGE! They left the door propped open a bit and after I left, I stuck my head in there to confirm. Nope, eggs still on the counter.
In all, because of the poor cleaning in the bathroom, of the hotel furniture in the room, and the sanitation issue of the eggs in the kitchen, I give a poor review. However, what upset me most was that when I brought the matter of the food to the attention of the desk staff, it was not addressed, simply covered up.
I don't believe the desk clerk was aware of the actions of the ladies who worked with the food, but I feel the hotel manager needs to take a closer look at the performance of their staff throughout the hotel, including housekeeping and the folks who staff the breakfast.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TripAdvisor Reviews Country Inn & Suites By Carlson Cincinnati Airport Hebron
Travel Blogs from Hebron
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