Country Inn And Suites

Address: 162 Cromwell Road, Kensington (formerly Country Inn & Suites), London, England, SW5 0TT, United Kingdom | 4 star hotel
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This 4 star hotel, located in the Knightsbridge/Earl's Court/Kensington area of London, is near Queen Elizabeth II Great Court, Muji, La Vigneronne, and Thackeray Gallery.
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Historical Traveler Reviews Country Inn And Suites London

It was great


We just returned from London and Brussels, and stayed at The Country Inn and Suites, Kensington for 5 nights. We found it to be very clean, the staff professional and courteous, and the location to be excellent.

The room was very clean, we had a room facing the street with a very nice view. We got to Heathrow at 6:15 AM, took the tube to the city and arrived there about 8:30 AM. Our room was ready and we were allowed to check in immediately and got to take a nap before we started exploring.

By England standards, we thought the room was large and we had two twin beds pushed together, which was very roomy. We had the inclusive continental breakfast every morning and found it to be excellent. It had rolls, choice of cold cereals, several fruits, yogurt and juices and coffee. It was a great start to the day and held us until lunch.

There is no cable TV there, so the choices of channels were limited to 5, but who needs TV when you're in London. The hotel was very quiet due to the time of year, but I agree with some of the other reviews that it could be noisy if there were a lot of people nearby. Fortunately we had no one in the rooms near us so it was very quiet. The bathroom was clean and the water was hot and the shower was great. There is a very conveniently located grocery story where one can find snacks, beer, wine and an ATM machine that doesn't charge a fee! The tube station isn't right around the corner, but it is a very easy walk. There is a bus stop about 1 and 1/2 blocks away and several nice restaurants very close by. I would certainly return to this hotel; at 72 pounds per night, it was a good deal. If you want extreme luxury and to be pampered like the Queen, you will probably have to pay more but for the money, this was an excellent hotel.

No complaints


I'm surprised to see anything negative about this place. I thought it was a great find. There are so many ugly, functional hotels in London and yet this one is more like a charming, country hotel. The service was really good and I got a great rate from skoosh so no complaints.



Small Rooms & Very Noisy. Lifts are destined to break down anytime soon. OK for a quick 1-2 day stayover.

Very nice for the price


Quite location but very close to all the attractions.

Good for the price. Very clean.

I faced some problems to connect my laptop to the internet at first but finally I got a good connetcion for GB 4.99 per 24 hours.

I will definitely stay in this hotel again.

Great Value for the money


I just got back from my 5 day stay in London and was pleasantly surprised by this hotel. The rooms were spotless, well appointed (A.C.) and generally larger than you will get in other hotels in the neighbourhood. The noise described by other reviewers is nothing that a city dweller won't already be used to. If you live in the country and are used to complete silence at night the noise might bother you, although my wife if a very light sleeper and the noise wasn't an issue for her. The location is great as there are 24 hour grocery stores in both directions on Cromwell road as well as plenty of restaurants and 3 Underground lines at Earl's Court Station. We were promised free breakfasts on their website but where told it would cost 11 pounds when we arrived. Upon checking out they wanted to charge us for 3 phone calls we never made, but these charges where reversed upon our request.

In summary, this hotel offers exceptional value for the price paid ($140 CAD per night) and will definately be staying there on my next trip to London.

Clean but NOISY


I stayed at this hotel in late March of 2003. I booked online; one of the draws for me was the promise of easy Internet access. I e-mailed the staff before I booked and asked them what the charges were. I was quoted 25p for 3 minutes of access. I was fine with that, so I booked a nonsmoking room and packed my laptop.The room was small but well appointed and very clean. The bathroom was especially nice, with a tub and good water pressure, though it was very poorly lit. The room had a desk, an armoir and a dresser plus a 19" color TV with free basic cable and optional pay-per-view movies. The bed wasn't terribly comfortable, however; it was a bit hard. I asked for and got a nonsmoking room.However, I also asked for a QUIET room--that was denied me. Not only was my room facing a busy street, there is NO SOUNDPROOFING AT ALL in this building. I had to sleep with earplugs because I could hear everything going on in the next room, even though the neighbors were not rowdy. At one point I had to call the front desk at 1am to ask the neighbors to turn down the TV because it woke me up--and, again, the tv was not overly loud; the problem was that the walls were made of cardboard.Another extremely frustrating problem was that the Internet rate I had specifically asked about was completely wrong. I was charged 13.95GBP/day for Internet access! I ended up hardly using my laptop and opted for a cybercafe down the road. The hotel staff was totally unsympathetic when I explained I had been quoted a different rate.The desk staff was only adequate. The women were especially bad--they didn't really seem to know what they were doing at all, and their English wasn't very good, which made things even more difficult. The men who workEd the desk were okay, and the bellboy was very nice.The cleaning staff was superb. They didn't disturb any of my belongings yet managed to make my room sparkle every day.If the room had been quieter, I would recommend it highly, as the location was good and the cleaning staff was excelth the desk staff were irksome even though I didn't deal with them that much. Therefore, I don't recommend it unless you get a bargain-basement rate!

I would definately stay here again


After doing exhausting research on where to stay in london both on this site and others we chose the Country Inn and Suites Kensington. We wanted a nice area not to touristy and not to swanky, and price was a factor. We booked it before the two terrible reviews came in, I panicked and was going to cancel it but decided not to and I am gald I didn't. I knew the room was going to be small so I was prepared. After a all night flight from JFK and 3 hours to get to the airport and 3hrs waiting for the flight, naturally you are cranky and tired when you get there, Nadia was at the desk and she was not terrible plesent and we had to wait about 45 min to get into the room. I did book ahead a non smoking room, my husband is a smoker but I didn't want a stinky room, also I don't like elevators so we got a room on the 1st floorfacing the street, I was nicely suprised when I saw the room, not to small with a knig size bed and a very clean nice bathroom. Outside noise was not a problem, Staff was not great but I have had worse, besides everybody else in London was super nice. Great location like the other review said, two blocks for glouster tube, short walk to Earls court, Chelsea, Harrods, and great museums. Wish I had listened to reviewer who said don't eat at Lorenzos, DONT! The room was only 63pounds, cheap for the hotel and location. Would go back to London in a Heartbeat and would stay here again. The only thing I wish people had warned me about is the coffee, terrible! There is a starbucks in the grocery store Sainsbury a 1/2 block away.

This hotel definitely not recommended


I stayed at this London property in February, 2003. Here is my evaluation of the Country Inn & Suites-Kensington. First the positive: Maid service was very good and made an otherwise difficult stay less so. Negative points: Many, but the most salient was the noise problem between rooms #605 and 606. Windows cannot be opened to get fresh air and the climate control did not work. The noise was the biggest thing though. We could hear our neighbors urinate in the next room. On top of that, no one asked whether or not we wanted a non-smoking room (we got a smoking room). I am not a smoker, so I definitely had a preference. I found the staff profoundly uninspired and lackluster. It is rare when I complain and I'm certainly no prima donna, but these were glaring deficiencies. I'll probably not stay there again. We were there on holiday and at the end of our travels for the day when we were dead tired, we really were not up for going down to complain. Though we knew what we were in for that night (the noise of our neighbor's late night parties), we just didn't have it in us to expend any more energy complaining. For that I must accept some responsibility. But I hope that the Carlson group for the sake of customer and loyalty investigate and fix the things aforementioned. Noor Z. Hassan

I will NOT stay there again


I stayed at this London (Kensington) hotel for a few nights in December of 2002. It was the first time I stayed there. And most likely the last. Upon my very entrance to this London hotel, I got a pre-taste of the negative experiences yet to come there, by the behavior of the front desk woman---after walking for many blocks from an underground station (after taking the subway from Heathrow Airport fresh from arriving from California), fighting the horrendous London traffic and lame-brained pedestrians who would NOT get out of my way so I could walk down the sidewalk, all while carrying a very large, and very heavy duffel bag (and canvas briefcase), this woman came up to me as I stumbled through the Hotel door (fairly soaked from the rain that had been falling), and asked me if I would close the door behind me, as she was cold. The room I stayed in was very tiny. At least the Hotel, and my room, were clean. The graveyard shift staff member didn't have a clue. I could tell that the housekeepers did an excellent job DESPITE the terrible management of the Hotel. This is a boutique hotel whose areas are very small, but it was nicely appointed throughout, and has possibilities with decent management. I will not stay there again unless they get enlightened management, and thus a decent staff.

Highly recommended


My wife and I stayed at the Kensignton Country Inn & Suites for 3 nights in September 2002. We found the hotel through internet searches and chose it because of location, price and amenities. We booked through their website for a non-smoking deluxe room (larger than their standard room), but were unexpectedly upgraded to a suite: king-sized bed, two large windows, sitting area and large bathroom. Situated on the 1st floor at the back of the builing, it was absolutley quiet. What a treat! The web price for the deluxe room was 105 pounds per night including breakfast and taxes - a very good price by London standards. The hotel appeared to have been purpose-built in the 1960's and had undergone recent rennovations. It was very clean and well-equipped. All staff we met were cheerful and helpful. Kensington is a great place for tourists to stay - convenient to all sights by either the Underground or the hop-on / hop-off tour buses. You can walk many places as well: Harrod's, Chelsea. The hotel is about two blocks from the Glochester Road underground station which is on the Picadilly Line, allowing you to take the Underground to and from Heathrow for 3.60 pounds per person - much cheaper and more conveneient than taking the Heathrow Express which takes you to Paddington Station or than taking a taxi (about 35 pounds). In February 2001, I had spent several nights at the Meridien Grosvenor House - an over-rated disappointment. The Kensington Country Inn & Suites was infinitely better and ultimatley more convenient - unless you "must have" the Mayfair address of the Grosvenor. Only the included continental breakfasts were medicore, but given the quality, price and service of the hotel this shortcoming is easily overlooked. Would we stay here again? Without question! I would probably book the suite. We can also recommend the nearby Dehli Brasserie restuarant for East Indian food. But avoid the nearby Lorenzo's La Pergola - dreadful - strictly for tourists that they will never s

Opera (Paris) and the Mercure Notre Dame (Nice).

TripAdvisor Reviews Country Inn And Suites London

3.50 of 5 stars Very Good

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