Cotswold Water Park Four Pillars Hotel
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Historical Traveler Reviews Cotswold Water Park Four Pillars Hotel South Cerney
A Fantastic Place to Chill Out - Disappointing Restaurant
This hotel is relatively new, opened in August 2007. It is in a beautiful location, the building and furnishings are modern, light and has a real relaxing feel. The rooms are of a decent size, very well equipped, clean and modern. The flat screen TV's are a nice touch. It is definately worth booking a room with a lake side view. Although, please do check that your room is not next to a unit containing noisy fire equipment or you will not get a good nights sleep!!
The hotel has a spa with good facilities. The treatments were quite expensive but there is a good pool, steam, sauna and gym for the more
energetic. The size of the pool was a little small considering the large number of hotel guests.
My husband and I stayed at the hotel for two nights on a DBB deal booked through their website. Overall, we had a fantastic stay and were pleasantly surprised with the quality of the hotel. The service received at reception, in the lounge area and in the spa was very good. The major downside to this hotel was the standard of the service and food in the restaurant. Breakfast in the restaurant was fine, there was an excellent choice and even the cooked selection was good considering the large numbers to be catered for. What was disappointing was the evening service which was a disaster on both evenings. It is clear that many of the staff in the restaurant are not fully trained and there is no clear process or communication between the kitchen and the front of house. The restaurant know in advance the number of bookings but there does not appear to be sufficient planning in advance. The level of service is not at all consistent and really does depend upon the competence of your waitress or if you can get hold of the manager on duty. Food is not served to tables in any particular order and more frustrating it is definately not FIFO but more often LIFO....
On both evenings in the restaurant I had to chase our starters, ask for bread on one evening, chase our drinks, change our drinks...The
standard of the food varied. On the first evening, my husband had the
seabass and I had the roast lamb. Both the fish and meat were fine but the roast potatoes were bland and inedible and there was no mint sauce!! For dessert I had the bannoffee pie which was just laughable
- the pastry base was rock solid!! My husband had the chocolate cake,
very tasty but obviously not made but bought in - what a pity! On the
second evening my husband ordered the roast pork and I ordered the trout. The fish was delicious, the crackling perfect but the pork was
overcooked and very dry. This time we asked for some apple sauce. For
dessert I ordered the cheese and explained that I was expecting so I was unable to eat certain cheeses such as brie, camembert, stilton etc...This caused a problem with the kitchen as they didn't understand what I meant!!!After several explanations, I ended up having three chunks of cheap cheddar on my plate.....
As the service was slow, both my husband and I had plenty of time to watch how other diners were treated and I must say we just had to laugh. One table had waited for over half an hour for their wine as the waitress was unable to locate it in the wine cabinet. One diner took pity on her and helped her to the find it. Other diners were often complaining and chasing up their food...One thing which disturbed me on the first evening was a waiter (young chap with red hair) who I saw picking his nose on several occasions. I wasn't too happy about seeing this, particularly as the staff use their hands (rather than tongs) to pick up the bread.
A huge plea to the management of this hotel - please sort out the restaurant!!! Employ staff who are far more experienced or spend the time to train your staff. Get a chef who can run a large kitchen and can produce good quality food to large numbers. Make sure that your staff are fully briefed before service begins and most of all BE PREPARED beforehand!!!
I do hope all the problems are sorted out. Despite the disasterous restaurant I do still recommend this place for a relaxing break!
Loved the Cotswold Water Park Hotel
We have just come back after three days at the above Hotel. We had a wonderful time. We also booked a Connoiseur room which was huge, with
a sofa and armchair which overlooked the tranquil lake. The room was spotless.I know it is only three months old, but the whole hotel was extremely clean with imaginative accessories.
The staff were really helpful and cheerful.
We had a special menu for our three nights (not the one on the website). The first night they had 350 bookings in the restaurant, we had an early sitting, and didn't have to wait long for anything. Small choice (3 dishes for starters, including soup and a salad plus something else). Four choices for main and three for dessert, always cheese and biscuits. Food was tasty and hot. Considering the number of bookings I think they did extremely well to cope.
Breakfasts were excellent - fresh fruit, tinned fruit, yogurts, cheeses, meats, lots of different cereals, marmite, honey, jams etc.
As much toast as you wished for (brown and white) and some lovely fresh, home-made brown and white rolls. The traditional English breakfast had a good choice of hot food, and was comparable with most five star hotels we have stayed in. You could also order kippers, poached eggs etc. Nothing was too much bother for the staff.
I had a treatment in the spa - it was wonderful. I also used the swimming pool a couple of times and do agree about the lack of sun loungers, but the hotel was very full when we were there as it was half term. The gym was super - very uptodate, naturally, and it was very quiet in there.
It is very convenient for exploring the lovely Cotswolds, and close to Swindon and Cirencester.
We would definitely stay there again, and I don't think we were just lucky, not having any problems.
Nice looking hotel - awful restaurant service
Wanted a spa break to celebrate a special birthday. Hotel website quoted £30 more for DB&B than we were quoted on the phone - you would think website would be cheaper. Got a huge Connoisseur room with fantastic lake view, although the noise from the nearby dual carriageway not so nice.
Communal areas really well presented. Cannot understand the earlier comment that the hotel was like some old Trusthouse Forte - it has a lot of style and contemporary elegance and is very well fitted out with loads of funky sofas and lamps.
Room exceptionally clean and modern. Striking, if small, bathroom with nice bath products and complementary fluffy robes.
Spa area very clean and treatment rooms lovely. Therapists just right - not intrusive but gentle and welcoming. Nice big steam room and sauna, fair sized pool with water jets etc but nowhere near enough space around the edge for such a large hotel. Towels and robes had to dumped on the floor as all the hooks and the loungers - only 8, woefully inadquate for the number of people that were there - were taken. This is not a pool you can relax by as chances are you won't get a look in on the lounger front.
The big stumbling block is the restaurant. The service was lame on our first night, only marginally better on our second. Long queues formed for tables, even though you had to book in advance and half the restaurant was closed off. Diners who agreed to sit and wait in the bar were then overlooked as the manager allowed later arrivals to go straight in. Very poor table service - no soup spoon, then a dessert spoon arrived after quite a wait in which my soup got cold; wine list not provided until we asked twice; noone came to take drinks order until we stood up and waved across the room; drinks did not arrive until after our main courses; food of variable quality; long waits between courses. Only three choices on menu if you have dinner included in your rate. We could go on...
At checkout, the bill was wrong as the treatments were input at the wrong prices. Fortunately, I had emailed to confirm beforehand so had evidence to show.
Overall, we got the lovely break we wanted and I cannot fault the look or location (road aside) of the hotel. But I would not be happy to book again until I could be assured the restaurant problems had been addressed. (We did raise all these issues during our stay and were told that, as the place had only been open three months, they were still experiencing teething problems. Fingers crossed they sort them out and it will be a lovely place to stay.)
On a par with old post house forte
Just stayed at this hotel. Although all very nice and new and welcoming was a Typical chain hotel, terrible choice of menu in restaurant, obviously menu has been adapted to make kitchen cope easier. Breakfast was appalling, very canteen style with a buffet of pre fried eggs. Toast was typical homepride variety. Poor service by very young inexperienced staff, not offering spoon with soup or serving wine to well into main meal. Rooms are furnished nicely but are quite basic. Lots of teething problems still, no heat in radiators in bedrooms, no airconditioning. Staff dealt well with complaints, seems like there were quite a few when we were there. If you book spa treatments beware of the prices, not in line with accomodation prices. Pretty pricey for massage etc so make sure you know what your paying for beforehand. Probably would not choose to stay here again or any of the other hotels in this chain.
An excellent new hotel
I booked the hotel for the company's annual management conference and I found it to be an excellent choice. The hotel is in a fantastic setting with a great spa area, fab views at breakfast and lovely modern bedrooms. The conference facilities couldn't have been better either.
I found the service to be excellent. However I can't comment on the restaurant service as we used a private dining room but at breakfast I didn't experience any problems at all. All members of staff were extremely helpful and very pleasant which made a refreshing change. Nothing was too much trouble, especially when we had to put dinner back by an hour due the schedule overunning or running around looking for lost property. The service at dinner was excellent as well as the food, which when cooking for over 80 people is always an achievement when the food looks fresh.
All in all I would recommend the hotel, in fact many of the delegates commented that they would go back for a weekend break as they found the hotel was run to a very high standard in lovely location.
Great hotel in a great location!!
We stayed here for the bank holiday weekend for 2 nights. We found the check in staff very friendly and very efficient. The hotel is in a lovely, peaceful setting and our ground floor room had beautiful views over the lake. We liked that we could walk out of our room and onto the boardwalk to watch the wildlife on the lake.
We ate, both nights, in the lounge area which we found very clean and fresh. The food was very nice and very good value for money, although we felt the time we had to wait from ordering our food to it actually arriving was a bit excessive.
We used the swimming pool once and found it really nice and clean. The changing rooms were really modern, but we found we had a problem with one of the lockers, although with a bit of force we managed to use it.
Breakfast was a bit slow. First of all we had to wait to be seated for quite a while, then when we were seated our tea/coffee order was taken, although that then took a very long time to come out by which time we'd already eaten our buffet breakfast.
One thing missing from the hotel was childrens play areas. I wouldn't recommend it to people with children as there is nothing for them to do.
Chocolate Lover's Delight (at the Spa!)
We wanted a short relaxing break at a hotel with a pool, spa and golf nearby, and that's exactly what we found at the Cotswold Water Park. We booked a DBB offer direct via the hotel's website (having first heard about the venue at the Holiday Fair at the NEC earlier in the year). We got what we thought was a really good deal for our 2 night stay.
Given that the hotel had only been open for 2 weeks, it wasn't surprising that everything was clean and fresh. I hope the staff work hard to maintain it because it had a very airy and calm feel. All the staff were very pleasant and willing to help.
The room had all the usual things (TV, tea/coffee, hairdryer, iron) and the fact that we could open our door directly onto the boardwalk that leads around the perimeter of the hotel was a nice feature. The shower was good too, with the option of normal, jet or rainfall shower. The bed was good, as were the pillows.
The food in the restaurant was very good, as was the price of the wine (we had a bottle of excellent Chilean Pinot Grigio for £13). One odd thing that could be better was the way in which our wine order was taken. A separate wine waiter appears to take your order (so far, so good) and I suspect that this is the hotel's attempt to offer you the services of a sommelier. But on both nights the sommelier arrived several minutes after our food order was taken and the wine arrived several minutes after our starters were delivered. On the first night, I'd finished my starter before I'd had any drink at all. I'm sure this will improve in the coming weeks though, once the staff are working better as a team.
Breakfast was good too (buffet; hot and cold) with a variety of options.
On the first morning of our stay my husband disappeared for a game of golf at nearby South Cerney Golf Club, while I stayed behind for a Chocolate Delight spa treatment. I'd thought it a little on the steep side (at £80) but was delighted with the treatment, service, and all-round experience. I was rubbed in (what felt and smelt like) melted chocolate before being submerged in a dry floatation tank. I then had a relaxing head massage, exfoliation rub, and all over body massage. The total treatment lasted one and a half hours, and it was pure luxury. I was then take to their relaxation room where I was invited to flick through magazines, sip fruit juice, nibble on dried fruit, and spend as much time relaxing on their comfortable recliners and listening to 'mood music' as I liked. I ended up in there for a further 45mins, so by the end I felt the £80 was very well spent! All the staff at the spa were very friendly, calling me by my first name.
The pool is excellent and offers steam room, sauna, bucket shower and aromatherapy oil shower, as well as an integrated jacuzzi. We could happily have spent all day in there.
We would go back to this hotel again, and would recommend it to anyone looking for pleasant surroundings, pleasant people, and a relaxing experience.
Still hit and miss service
We, my wife and I stayed for just one night, 24th August, 2007, we had a standard room 112 on the ground floor. Check in was quick and easy and our room was pleasant with a lake view, all fittings are new clean and working. We were on a special break rate and paid a discounted DBB price.
Staff seemed pleasant and willing and bar service was good and prompt, it being a nice evening we sat outside for our drinks and the Hotel really does occupy a prime location. Dinner in the Restauarnt was o.k. for us but we were surrounded by Diners who were very unhappy with the service, certainly we saw one couple who finished their dinner and who never did get their vegetables, nor were they offered dessert. Food quality was good but service certainly does not seem to have improved to an acceptable standard, we raised our concerns with the Restaurant manager who noted them, she also told us that these matters were being addressed. Again our room we found to be very hot even though we hadopened our window are far as we could.
Breakfast was good with good food range and choice and slightly better service of coffee, toast etc.
This Hotel is part of a small chain of six character hotels and obviously needs some finishing touches. Staff levels in the restaurant need looking at and training is obviously required.Will be interesting to return in a few months to see if they have got their act together.
Good hotel let down by the level of service
Good quality hotel in a really nice position. Only opened in Aug 07 so had only been open a few weeks when we stayed which meant that everything was nice and clean. We stayed in the basic room which was fine, but were lucky enough to have a lake view room. Being on the ground floor meant that we had doors out of our room straight onto the decked area around the lake - nice idea, but does mean that you lack some privacy as others are out walking past your room - not a massive issue but does mean that you need to keep the curtains closed if you are getting changed etc. The room itself was a nice size, bathroom was OK with good quality shower and contemporary fittings, storage was OK for a weekend, but not much more. Trouser press / ironing board, tea and coffee, wall mounted flat screen TV, desk, but odly no mini bar. There was also very little information about the hotel / facilities / surounding area in teh room. There was a printed card which gave opening times for the pool / restraunt / bar etc, but no detais of what treatments were availible in the spa, menus etc. Only other issue for me with the room was the bed - it was a standard 4'6" double which flet small to us as we have a king at home, and the room could easily have acomodated a bigger bed.
The pool area was fantastic - nice pool with spa bath etc. Sauna, steam room, and a wonderful shower with three settings which varied the rate, temperature, and smell of the water. The treatments were very expensive, but nonetheless my partner decided to try out the flotation tank and really enjoyed it. for twenty five minutes the cost was £40 and this was about the cheapest thing you could have done.
Now the bad bits! The service in the restraunt was awful. On our first night we had just sat down at the table and the guy next to us commented that he had been waiting for over 1 hour for his sweet to arive. It then became obviou that teh restraunt was in disaray as most people were waiting for food, and what was slowly coming out was being offered to the wrong table, or people who had just had their starters were being offered deserts etc. After waiting about 20 minutes to order a waiter (about 16) came over and apologised for the delay and offered a free drink (managed to haggle him to a bottle of wine). Put it down to experience. Next morning breakfast was equaly disorganised - the buffet style breakfast was fantastic - there was everything you could imagine to choose from, but tea / coffee was ordered throug the waiting staff as were a few speciality items. My partner ordered vegetarian sausages and decaf tea. When teh tea arrived it was odd it taste and smell, and the sausages arrived just as we had decided to give up. Dinner in the evening was just as bad - we booked a table for 7:45, but left it a little let to get there so arrived at about 7:55 to be tol dthat they were runnig a little late so perhaps we would like to read the menu in the bar while our table was prepared. Poor given that we had been sat outside the restraunt and could see many laid empty tables. Anyway, the service was a little better, but still slow and very disorganised - our sweet came to our table twice. Breakfast the next day was worse again - 50% of teh tables were not cleared and people were left queing at the restraunt entrance for ages to get a table. While I was in there I saw several people just give up and leave with the food.
The food in itself was pretty good quality, but the evening menue did lack choice.
On our last day our paper didnt arive until 10:30 as we were checking out, and the bill was wrong.
All in all a really nice building / facilities, but badly let down by the restraunt (loads of staff though all milling around looking for something to do)
We checked in 9th August for three night stay; the hotel opened for business on 1st August. I had priced it on the Four Pillars website, and then gave the hotel a call to ask if they could offer any reduction. I ended up paying £500.00 for a 3 night stay DBB, this was in a Connoisseur room with balcony, so I thought it was a fair price.
There is still quite a bit of construction work going on, but it was unobtrusive. The hotel is easy to find, well landscaped and with good parking. The design of the hotel is quite modern but it blends in nicely with surrounding water park. Large open lobby that incorporates both the check in area, public seating and bar. Entrance to restaurant and spa lead off lobby. Only two floors high, serviced by stairs and quite small lift. Staff take luggage to room via separate lift facility. Each floor has a small lounge area where you can sit, relax, play cards etc. this is a nice touch.
Our bedroom was quite spacious with wall mounted flat screen TV, couple of chairs, writing desk. Bed wasn't as big as I thought it might be, about 5 feet, but quite comfortable. There is enough hanging and storage space if staying for a few days, but beyond that it would be tight. Bathroom was quite small, but well equipped. The balcony was large with table/chairs and facing open water; a really peaceful view. The bedroom was very hot, no aircon, and we had to ask for a fan.
Like rest of hotel, the dining room was very modern in style; unlike the bedrooms it did have aircon, which was set too low, leaving diners feeling a little bit chilly. Other than the soup of the day the menu did not vary. Whilst there was quite a choice on the menu, about half the dishes were subject to a supplement, which really meant that a DBB package wasn't entirely all inclusive. If for example you wanted steak this would cost an extra £7.00 per head. Service was a bit slow and a bit hit and miss at times. I put this down to being new, as all the staff were very willing and pleasant. The food itself was nice, except that I felt the puddings were not prepared in the kitchen, but were instead bought in. Breakfast was good with wide selection of hot and cold available.
Lovely spa with ample sized pool, good steam room and sauna. Spacious changing rooms, locker keys are provided FOC, lockers were hard to operate and I understand these are being replaced. Nice machine to dry swimwear, only small thing missing is plastic bag dispenser to hold damp swimwear.
Checkout was poor in that there was no queuing system, which caused some frustration as it was pot luck whether or not you were in a slow or fast line.
Nice location. Swindon and Cirencester are within easy reach, and right on doorstep of the water park.
In conclusion an overall good experience. Some minor problems, which I think will be sorted out. I would return and will recommend to friends.
TripAdvisor Reviews Cotswold Water Park Four Pillars Hotel South Cerney
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