Palm Beach Club Hammamet
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Historical Traveler Reviews Palm Beach Club Hammamet
Don't let the bad reviews put you off!
I have just returned from a very enjoyable week in this hotel. All I can say is that if you have booked to go here and are now reading the reviews and worrying about what you will find when you arrive (as I was) then don't because this hotel has not been given enough credit by many of the reviewers. So read on and I will try and dispell the bad comments others have made:
On arrival there were porters who took our bags to our rooms, and a complementary drink.
This hotel is perfect for a relaxing time by the pool, which was emaculately clean as other fascilities weren't great, But if you are worried about what TV would will have to watch, come on, your on holiday who cares about TV?!
Nothing at all was taken from our rooms but the hotel does offer safty deposit boxes if you want to be on the safe side.
There was entertainment every day, beach volly, water polo, pool games conducted by a lovely team of people (working 7am-12am shifts 6 days a week) who treated us brits no different than they did the french and germans. There were a lot of french and german guests but plenty of brits too.
The food was fantastic, even a fussy eater like me had plenty to choose from and never went hungry. I didn't ever see a cockroach and yes there are stay cats but only in the outside dining area, and they are only after food so leave the people alone.
Unfortunately Vodka had to be paid for, but ar £1.30 for a double us westerners cant really complain and there was nice wine and larger for free which would suit most anyway.
We would have loved to have stayed another week and were very sad to go home.
What people have to remember though is this isn't spain. The way of life here is comletely different to western europe. expectations of a 5star hotel will be unfounded because thats not what you have paid for.
You know, this hotel really isn't that bad at all!!
Actually despite what the other review on this hotel says... this hotel isn't too bad. Its not your dream five star hotel - but thats not what you're paying for.... I just can't help getting the impression that some of the other people who wrote reviews on this hotel are just the kind of people who holiday abroad and give us Brits such a bad name through their arrogance and sheer unwillingness to accept other cultures, foods etc etc.
We also got there quite late, but were greeted with a welcome drink and the bar were happy to serve us even though we were really pushing the limit of when the all inclusive time finished.
The rooms are basic but tidy and the cleaners and room maids were lovely actually, we came back each day to find our bed made so prettily with sheet 'sculptures' and petals and flowers on it (and we weren't on honeymoon!). And no, we didn't have anything stolen. At all. We even left some money out in the room without hiding it away and it was never touched. The only English TV channel was BBC world, but what would you be doing watching TV on holiday anyway? If you really think you'll miss Eastenders too much... stay at home!
The food was fine. There wasn't much meat but i'm a vegetarian so i was happy, but even my hubby (a standard meat-eating northerner) was also happy with the food. A typical north african menu, lots of couscous, salads, vegetable stews, chickpeas etc. For the unadventurous there was pizza and pasta and yes, I guess if you only ate the stuff that they made to cater for the really boring and unwilling-to-try-anything-different type of guest then maybe you would get bored but frankly if you want english food - stay in england!!
Bar staff were lovely and friendly, and i certainly never got the impression, as i have seen on some other reviews, that we were treated less favourably because we were english and not french or german, by any of the staff.
There are lots of cats around, although I never saw one in the dining room, they were always shoo-ed away by the waiters, they did come in the bar areas, but this is not limited to this hotel this is a tunisia-wide thing, and they never caused us any bother at all. We were at the hotel at the very beginning of the summer season, and its true there wasn't a massive amount to do, however the entertainments team were pretty lively and did try and get everyone involved, especially the kids.
All in all, we had a lovely holiday, we didn't really want to do much anyway, except lie in their nice grounds and soak up that sunshine, drinking endless beers that never ran out!
What a laugh the staff were!
Just come back from a week at the Palm Beach, and I have to say it was a pleasant surprise after reading the reviews on here just before I went. The hotel itself was clean and tidy with the usual facilites, although it wasn't what you'd call posh it was pleasant enough.
All the staff were welcoming and friendly, and the entertainment team were brilliant, despite the weather being quite chilly for half the week, they kept the games going for everyone who wanted to join in. Most of them had just joined the hotel's team so they were sort of getting into practice for when the season really begins and there are lots of families to entertain, but they still gave 100% all the time.
As for the food, it was mostly traditional Tunisian fare, couscous, rice, vegetables and fish, but most of it was very tasty and made a nice change from burgers and chips! There were some nice beef and chicken dishes most days, and some delicious soups, so I doubt anyone except the REALLY fussy eaters would go hungry! And the all inclusive alcohol selection was limited to Tunisian drinks like bhuka (which is similar tasting to Jack Daniels although the bar staff compare it to vodka!) muscat and a couple of other spirits, and wines were also available and the lager was really nice too.
All in all a really chilled out holiday and I would definitely go back.
Save your money and go to Butlins!!!!!!!!!!!!!
My partner and I booked to go for both our birthdays, we also decided to get married and make it our honeymoon, we were informed on booking that Thompson would do something special as it was our birthdays!!!! There was a bowl of fruit in the room, but as everybody else had one I wouldn't call it special?? (the same fruit was still there on our departure and was green mouldy by this time)
On arrival at the resort we had to struggle up the stairs with our bags, (the other hotels we had dropped off at had porters and complimentary cocktails on arrival??) then we were informed that as it was nearly 12am they had no food!! We had been travelling since 1pm?? They eventually relented and made us a baguette each and told us to be quick if we wanted a drink as the bar closes at 12.
We got up the following morning and went down for breakfast and decided to explore the complex and see all the facilities on offer, there was no TV room as advertised, the satellite tv in the bedroom catered for the french and german and the only english channel was BBC News, the complex consisted of a bar area, a seperate coffe bar (which was open for a couple of hours a day), a games room (only a couple of things worked) a shop and a discoteque (which was filthy and had nobody in it).
We went back to the room to look forward to the afternoon's entertainment and the rep's meeting, when we returned to the room we discovered that money had disappeared from my zipped up pocket in my handbag????
We went to the rep's meeting and listened to all the resort had to offer (we had to imagine them as the rep's flip board showing the sights had been misplaced!!!) we reported the missing money and were told they would speak to the hotel management and get back to us.
We decided to book a Thompson's outing to the Sahara desert 2 day trip which we were told we needed extra money for our drinks only!!!! (no mention of having to pay extra for the camel trip??) Luckily we took extra money otherwise we would have been sat on the coach watching the other guests on the camels!!!
The much anticipated afternoons entertainment never materialised????
We decided to go and have a swim but we couldn't as it was too cold and the pool wasn't heated, so decided to walk to the beach, where we were confronted by people claiming to work at the hotel and offering us drugs and day trips out with them.
I wanted a cup of tea and went to the bar to get one, but was told I would have to pay extra for it?? (thought we booked all-inclusive)
Other people we arrived with were disappointed and after speaking to the rep they were leaving the hotel and being moved to other accomodation, we were informed we would have to pay and so decided to stick it out in the Coralia Palm Beach.
The snacks on offer in the afternoon was a small square of cake or a small cheese and tomato pizza (as I dont like tomatoes,I had to go hungry) also on the occasion when a snack was made available it consisted of a so called chef filling 2 inch crusty cobs with left overs from dinner or tea.
The evening meals were a bit better apart from the cockroaches crawling on the drinks table and the stray cats walking round the restuarant!!!
The first evening's entertainment was bearable, it was a belly dancer and the staff dancing around, it started at 9pm and finished at 9.45pm, so we had to just sit around for the rest of the evening.
The only other evenings entertainment was one game of bingo on the wednesday and a Fakir on the Friday, there was never any entertainment in the afternoons.
We paid for all-inclusive but the bar ran out of Vodka on the Wednesday and the only other drinks available (without paying) were gin, Booka?? and Lager, I only drink Vodka, so was just on coke all week until Saturday when they got 2 bottles which lasted about an hour (some birthday eh??)
On the last day I went to see the rep (Nikki) (as she had only been at the hotel twice during the whole holiday)about the missing money, only to be told to claim it back on my holiday insurance (which has a premium so it would cost a fortune to claim it back) She told me she would give me a form to claim it back, but had accidentaly took it out of her bag that morning, I had to wait for her to ring another rep and get her to bring the form to the hotel, the reps were not interested in any of our problems, all the guests were complaining and they sat in a corner out of the way trying to avoid us??
All the guests actually cheered when the coaches taking us to the airport arrived!!!!! As they also couldnt wait to leave. We feel sorry for the young couple who are actually staying another week, they were really upset that we were all leaving them there in what can only be described as HELL!!!!
We arrived at the airport and got our suitcases from the driver, but somehow the rain must have got in and our suitcases were absolutely drenched, all our clothes were wet, the photos which had been taken on the camels were ruined and our video camera which had our wedding video on is not working the water has obviously got inside it.
Having listened to the other holiday makers on plane home it seems that the hotel we stayed in was totally overlooked by thompsons, as they had lovely hotels and even had a toaster in the dining room, freshly made food ie omlettes and crepes and they actually had entertainment!! the people who had been moved from our hotel (who only had to pay for the taxi fare??) had 17 guests in their hotel who had been moved from the Coralia the day before our arrival, so surely there were questions about the accomodation then??????
All in all it was a horrible holiday and did not live up to our expectations at all, the brochure describes it as a relaxing beach holiday suitable for families and couples, well I am sorry but I wouldn't let my dog stay there!!!!!!!!!!!!!!!!
We paid 700.00 for a weeks all-inclusive holiday and wished we had paid 99.00 and gone to Butlins.
DEFINATELY A HOLIDAY TO FORGET..............
Please dont go be warned
everything that the previous reviews say is right this is a holiday from hell the hotel should be named faulty towers the star rating from thomson SHOULD be more than a 1 star the brochure shows as having a restraunt its more like a dirty local cafe food was terible one positive is the staff understood are frustration and tried to help but there was nothing they could do the cleaners stole from your rooms money and personal possessions i fell victim to this when i caught the cleaner helping herself in my purse the hotel was filthy as the cleaners where spending most of there time stealing rather than cleaning the entertainment was absolutley non exsisting for the kids the disco was unbeleivable with the waiter by day and dj sensation at night playing the same song over and over again wich by the way he had a vinyl player dating back to 1940 as after sick of the same song getting played i offred to bring down my cds but he went crazy saying he cant play cds with his stae of the art vinyl player the waiters where multi skilled as they where expected to be waiters butlers entertainers cleaners maintance men shocking as for the bar what 4 star hotel do you go to the bar and order a drink the bar staff told you can have one if you can go and find a glass as the had i think 4 glasses for 500 people thompson needs to seriously review this hotel as im discusted that after thousands of complaints they have done nothing about this the rating is wrong the hotel is a ruin and they are still sending poor familys here knowing full well that these people have saved up all year for a dream holiday and there sending them to the equivalant of bayrut SO IF YOUR BOOKED CANCEL IF YOUR THINKING STOP THIS IS GENUINE TAKE YOUR FAMILY SOME WHERE ELSE
Dont be worried by other reviews
we stayed at this hotel for a week as a family of four and i must say i was dreading it after reading the reveiws My fears where totally unfounded as the hotel staff where lovely and very polite and helpful starting from the porter right the way up to the manager. The rooms where clean roomy with all facilites in working order.
The beach is stunning and clean as is the pool and the sunbed man is a delight he saved us our beds everyday.
There was entertainment every night for the children granted it was for younger children than mine but the staff made sure they joined in.
Yes there is cats on the complex but only a couple managed to get into the dinning room and then they hid so they didnt bother you if you didnt bother them and people seemed to like having them around and as for the people selling trips there was two all week one for camel rides and the other for boat trips and if you told them no thank you they left you alone so all in all the moral of my story is dont belive all that you read just relax and enjoy
Horrendous Don't Stay at this hotel!!!!!!!!!!!!
I will never stay at this hotel again.
Staff were arrogant got the impression they didnt like the English and there were loads of French and German occupants.
The wild cats shared the dining area with all residents as did the waiters (picking at the food as they walked around)
My young children were bored to oblivion as there was hardly any entertainment.
The poolside was full of peddlers trying to sell trips ect continuously!
Tried to book as many trips as possible to get out of this hotel which cost loads and ended up on a coach for almost two days to travel to the Sahara to find we had to pay for all our drinks there even though we were fully inclusive.
We all had upset stomachs even though we had been extremally careful buying bottled water by the gallon.
All inclusive doesnt mean all inclusive as you will find that there are extra charges and loads of them ie: fresh orange juice at breakfast, tea if you can get the waiter to understand what you mean???
There are so many faults with this holiday and I would need at least 2 days to write in this review.
If you havent yet booked your holiday here I suggest you find somewhere else as I found this to be more of an experience than a holiday.
My husband collapsed on the plane on the flight home probably from sheer exhaustion. Take my advice and stay well clear!!
Dont waste your money like we did you will really regret it.
I cant believe this hotel is rated a four star??? Personally I would not even give it one, I would rather stay in a prison camp for a week I am sure the inmates would be friendlier!
If you have already booked this hotel Good Luck you will certainly need it.
Oooh and I just remembered a french couple were having sex in the pool whilst my daughter of 8 years was in the pool Sick eh!!!!!
Oh and also no English tele sorry folks but when we eventually arrived in our room my 8 year old put on the tv to find a porno channel in full flow :( absolutely sick!
Dont say I didnt warn you!
Dont be put of by the other reviews
The night before we were due to go off to tunisia for our holidays i happenened to stumble upon the other reviews, i thought what are we going into, i put it to the back of my mind, and looked forward to the next day. on june 15th we arrived at the airport, children all excited, only to be told at the checking in desk that the children passports had expired, we were all devestated. It took a whole week of organizing to get new ones for them, we got new flights for the following week and off we went.
We arrived in tunisia about midnight, as we got off the plane the heat hit us. Passport control is very strict there so be prepared to fill in cards one for each traveller.
It takes about one and a half hours coach journey to the hotel, when you arrive you then have to fill in more forms, this i found a nuisance, as it was late at night, as it could of been done the next morning.
our room was meduim size, just big enough for myself, partner and two children, they had bunk beds and we had a massive king size bed, which was very unexpected, and very comfortable.
The only complaint i have about the food was the lack of english breakfast, just fried eggs, the rest was more continental. All the other meals were very good, and lots to choose from, and you help yourselves so you have as little or as much as you like. You can sit where you like, not set places, and the desserts was wonderful. there was a coffee shop you could take midmorning snacks in, and in the afternoon they made pizzas to order near the pool and ice creams, and at night snacks again from the coffee shop.
I must agree on one thing there are alot of french and german people staying there, but it wasnt a problem i didnt feel we were treated any different.
Most of the staff i found pleasant enough. The view from our balcony was wonderful over looking the pool, and sea. The gardens were well kept, and the pool very clean, and free sunbeds and if you ask you can have cushions for them to at no charge.
overal we had a great time met a lovely couple who we stayed with most of the time, as they had children the same age as ours.
They do need to do more for children and adults in the entertainment part of the hotel as that was poor.
The weather was very hot, which i found hard to cope with as it reached 47centigrade, but thats not the hotels fault.
I would definately return to that hotel.
2 star if it was a lucky day!
8/06/2005-Had a few holidays in Tunisia but never anything as bad as this one- if it had been rated as a 2 star we could have accepted some of its faults-but its a 4star!
Previously a french couples only hotel it is now being advertised as family hotel... but dont expect anything special for the kids..rooms are not family rooms so dont take a cat with you...
Staff speak very little english and treat english as second class-small portions of inedible food while the french and germans get the decent portions (this might be a salvation as we suffered every day with bad stomachs)...its the same with the drinks-ask for a coke as an adult and they will give you a little plastic disposable cup, even when you ask for a grown ups glass!!!
No proper snack bars as advertised-everything tends to be extra's even peddlo's- entertainment? whats that?
Thomsons said they've just started with the hotel and have a few teething problems- bit late for the poor souls that have stumped up 4 it already
Dont go if you,r british
one week was enough
nice room clean hotel but the service is terrible
caters mainly for german and french
we were the first lot of brits to be sent here
it was as though we were invisible
the staff just shrugged as though they didnt know what we were talking about
even though they get taught english at school
grumpy old man at reception
supposed to be all inclusive ran out of beer we had to go downstairs and PAY for it
nothing for kids except a man dressed as a dog running about on an evening
nothing to do around the hotel just a couple of shops and cafe,s
NOT RECCOMENDED FOR ENGLISH
TripAdvisor Reviews Palm Beach Club Hammamet
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