Copthorne Orchid Hotel Penang
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How has this hotel rated in the past?
TravelPod Member ReviewsCopthorne Orchid Hotel Penang Pulau Penang
The rooms were spacious, and clean. The beach is quite small, but then again is fully exclusive to the hotel only (as the other entries to the beach are actually quite difficult to access). Other than that the hotel is quite basic, but conveniently located.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Copthorne Orchid Hotel Penang Pulau Penang
Please, dont go...
We booked our hotel a day before and didn't check any reviews, we wished we had! There is major building work right door. It's unbearable to sit by the pool because the noise from the construction work is deafening and there is alot of dust from it.
Around the pool is dirty, broken sunloungers. Plus side, it's empty no-one goes there.
We stayed in a deluxe room, this was definately not a 4 star, would class it a 2 at best. The rooms are quite dirty, bathroom looked like it needed a good clean. Holes in bedsheets, ripped blankets!! Carpets were very stained, even had patches of carpet removed! I hate to think what the standard rooms were like...we asked for an upgrade, whatever the cost & reception staff (who were very pleasant) apologised for state of the hotel & advised us that we were already in one of the best rooms!
Penang is a lovely place to visit & I would recommand going there for a few days, but choose a different hotel.
Wouldnt go back
This hotel was more one star or no star at all. Not been maintained very well -in fact it was shabby. Our room had a very badly worn carpet, the ceiling had obviously fallen down at some stage and had been repainted but not re-artexed so was patchy.
The bathroom was disgusting. The grouting between the tiles was brown with age and the surface of the bath was badly worn and chipped. The overall effect was that it was dirty.
There was a fridge but it was empty. It is the only hotel I have ever stayed in where if you had more than one cup of coffee or tea you had to pay for a replacement sachet.
The hotel was in an area without much to recommend it and there was constant noise from the rebuilding work on the tower blocks next door. As it was the end of Ramadan it was a holiday period and the local restaurants and eateries seemed to be closed, so we were forced to eat in the only restaurant in the hotel that was open.
The staff were helpful and the balcony was the room's saving grace. They also had a very efficient courtesy bus service into Georgetown.
Building site in desperate need of some clenaing!
we arrived at the hotel dismayed to find that it had 4 30 floor apartments being constructed next door! this was not mentioned at the time of booking! This made laying by the pool very un realxing! The beach was dirty and only had 2 broken sunbeds with out any umberllas. The footspa in which you was ment to wash your feet before entering the hotel would have giving you an infection itself. The beach has been cut down dramatically due to the apartments having a beach front!
The hotel was hired oour by 300 children on church camp, this again was not mentioned when booking. They took over the pool, smashing a glass and even urinating in the flowerpots!
Breakfast was a nighmare, you had to clean the table before you ate a very average breakfast!
Overall, this is a hotel to stay away from!
Hotel-Not to be
I had stayed in this hotel (2 Rooms) between May 14-16,2006. I had made the reservation through Asiatravel.com. To begin with, the entire hotel is completely worn out and run down. I had stayed in Room 1717, which was inter-connected to then adjacent room. The painting was peeling off everywhere. The mattress was so old, it was impossible to sleep on it. To top it off, the linen and bed cover were very old and had a foul smell. The linen had dried blood and other stains and were partially torn as well. The inter connecting door would not close and stay in place, since the handle was broken and the door was warped. The carpets were stained with bad odor. All the furnitures were scratched and peeling off. The flush in the toilet did not work. The bath tub, wall tile, shower curtain and the mirrors were stained beyond repair. There was no proper supply of hot water and the shower heads were broken with little or no water coming out of it. The food was pathetic. Instead of staying for two days, we left within a day. This hotel must be closed since it is not fit for public consumption. I am surprised that your group is operating such a bad hotel.
Have just come back from a 10 night stay at this hotel. I would agree the hotel is somewhat tired and the air con could do with a major overhaul. However the rooms were spacious, clean and the bedding and towels changed every day. The TV was poor- a consideration for days when the rain is so bad you are stuck in the hotel. One thing I found offputting was the fact that there were several corporate events hosted at the hotel and you could be sat in the garden overlooking the beach and find yourself being surrounded by people doing team building exercises (noisily) or stared at by the male delegates because you were sunbathing. We booked trips from the car hire desk in the hotel and they were reasonably priced and very reliable The building work next door is currently very noisy and lasted from early morning to midnight. Ironically if you used the private garden area by the beach you hardly heard any noise. As with previous reviews I would suggest buying breakfast from the bakers across the road. The hotel breakfast was poor quality. For evening meals use the Hawker centre at Batu Ferringhi - Long Island Cafe- on the right hand side of the road just past the first market stalls is excellent. Fantastic food and great prices. Don't be put off by the plastic plates. I would not stay at this location again as it was impossible to walk anywhere, Batu Ferringhi is a much better location.
An OK Hotel..........
I agree with the comments made by Tripadvisor Member, Cardiff.
I have just stayed at the Copthorne Orchid (10 - 20 June) we didn't have any major problems either, but other travellers should be aware that there is building work right next door to the hotel. It didn't effect our holiday as we could not hear it from our room, but was a bit disturbing at times when sitting by the pool.
The hotel looks as though it was very posh at one time, but it has now become a bit tired looking. That said our room was fine and all areas of the hotel appeared to be clean.
I found the staff to be helpful when we needed them, we didn't make use of the private beach. There is a better beach at Batu Ferrenghi and if you want to see a really lovely beach then go to Tanjung Ru on Langkawi.
The free shuttle bus is good and there are always taxis outside the hotel if you can't get on the shuttle bus.
There is a spa on site which is quite nice and reasonably price - you can get the treatments a bit cheaper outside of the hotel, however, for convenience the spa is pretty good value and the service was good.
There are a few shops across the road from the hotel - a 7/11, a bakers, a pharmacy and food court across the road, which is useful. The food at the hotel is not brilliant - it is ok at best.
I would recommend getting your breakfast from the bakers across the road and then eating out in Georgetown or Batu Ferrenghi - as there are lots of places to choose from all serving great, cheap food, and just get out and about round Penang as there is lots to see and do!
Not the best
Just stayed at the Copthorne Orchid and although didnt have any major problems there are some things people should know.
There is building work right next door to the hotel where four 30 storey buildings are being built, you cant hear the work from the terrace rooms but you can everywhere else in the hotel. It didnt effect our holiday but you can hear the building wok when by the pool.
The gym has been closed due to "heath and safety issues".
The rooms are tired and could do with decorating.
Staff are very indifferent and not as helpful as you woudl expect.
The location isnt great and not much going on around.
Nobody uses the private beach due to the building work.
On the positive side, free shuttle bus into Georgetown and Batu Ferrenghi was very useful. The rooms were clean and the cleaners did a great job. There is a foodcourt and a few shops across the road from the hotel which served great, cheap food.
This hotel is not 4 star it is a 3 star at best.
Not of value.
The Copthorne Hotel Orchid in Penang is not a terrible hotel, but it certainly is nowhere near the caliber of a well-managed hotel--and it is certainly not worthy of the USD$50/night (with taxes and service fees). Overall, I felt as if I was simply helping to pay the lease on the building while it was in the process of being sold again (know that feeling?)
The room was good enough--but just that. It had a view of the sea, it was quit, clean and the bed and pillows comfortable (which you can get in most any $20/night hotel in Penang). The television service was out-of-tune (meaning that most stations did not come in very well), the aircon was antiquated (a bit noisy and lack adjustments) and the water pressure was too low. But that's not a big issue. It was the management attitude that irked me. (Gripe example): when I checked in there was no record of the free breakfast that the website promotion made. I did not argue. I could have breakfast anywhere in the city. The receptions said that by morning that question would be resolved. The next morning, the reception desk provided me with the complimentary breakfast vouchers. Nice. Thank you. However, the breakfast buffet was of poor quality. The orange juice was some sort of sugar and orange concoction, there was no bread, the fruit was tasteless, there was little selection and the service people were generally inattentive (and appeared unhappy about being at work). This was true on both days that I stayed. But, the breakfast was free and what can one expect? However, on my departure, when I was presented with the final bill (which should have been only for the 3 local calls I had made), it showed some sort of "room fee" that was "mistakenly added" (and removed after I had produced my fully-paid internet receipt), but also the cost for 2 breakfasts! I explained that I had received free vouchers, which is how I paid for the breakfast. They said that the website promotion was not correct and that I should have not received free vouchers. Obviously, this was their mistake and I said as much. One cannot give something to someone and then charge them for it. The (pleasant enough and dutiful) employee returned to the hotel manager (who would not leave the hidden office) and came back with a counter-offer. Half-price, okay? I smiled and said, no. The employee went back to the manager and came back with an "Okay, you will be charged for only the 3 phone calls."
A side note: When I left the hotel, I had met an elderly local man on the public bus. He asked me where I was staying. When I told him the name of the hotel, he replied that the hotel has had so many name changes and owners since it was first built (which he remembered, because it was a grand place at that time), that it was hard for him to keep up. This confirmed my suspicions about the hotel and the employee's lack of interest. It was in line with an establishment that promised no future, but because it was sitting on prime sea-front land, it was a great real estate investment first and foremost. In closing, there are many great deals in Penang. The Copthrone Orchid, with their intimidation and lack of hotel ethics is simply not a place I would recommend (unless they dropped their price down by more than half.)
Spacious and clean; a nice hotel
I stayed at the Copthorn with my mother (native) whilst visiting relatives and found it to be pleasant overall. The service was generally good, and the staff were freindly and did thier best to help you if you had problems. Some downside were: the pool is quite small and there is a lack of chairs/sunloungers (as there seems to be in most hotels) this problem was fuelled by people who get up at about 5 am to 'poach' these chairs. The pool attendants did not seem to care about this. My mother (pregnant at the time) had to go on a mission to find chairs. Eventually she uncovered a whole load of them in a shed, and dragged some out, this was obviously down to laziness of the attendants. The pool is small, however it is clean, which is more than I can say for other Penang hotels' pools I have stayed at. If you are a 'lay about around the pool all day' person, I would not recommend this hotel, as it is slightly lacking. However if you, use the pool maybe 2-3 times for a couple of hours then it is quite adequate.
But the room was very spacious indeed, and was airly light and felt quite modern. The bathroom was roomy and clean. Noise was not a problem, and from our room there was an excellent view of the sea, and the gardens below which really was pleasant. The only downside was the location, if you like shopping, it is quite a long drive from the malls.However the hotel provides a free bus service to the centre which would be quite useful, but I have no experince of this, as we had a car.
The hotel does howver, have a somewhat odd split level organisation to it. Half the hotel floors 2 and below are in one block, and 3 and above in another. Our room was on the 3rd floor of the second block, it meant we had to first enter via the main entrance and then go outside, around the pool and again to the lifts, the up to our room. This was not really that much of a problem, but as two females alone, it did feel slightly threatening as one night there were some loud youths in the pool.
Overall it was a nice pleasant week away, and I looked forward to getting back to the hotel after a day out.
Definitely not a 4-star hotel!
We were booked into a Junior Suite, and the first one we checked in had cockroaches roaming the bathroom, AND our bed. Oh yes, and also ants in the bed. When I called reception to complain, the shock in the receptionist's voice BECAUSE I requested a room change was rather insulting. It went something like this:
Reception: WHAT? you want to change rooms because there are cockroaches in your room? (totally mystified by my request!)
ME: er, yes, that's right, there's cockroaches in the bathroom, and on the bed! How can I sleep?
Reception: Well, we're fully booked, so we can't change your room. *click*
Ok, fair enough, except that I didn't believe her, so I went to the desk later that evening, and my husband, who's English, (I'm local-Chinese) made the room change request. This time our request was actually granted, which was nice, except that it meant we were lied to in the first place.
Pool- not great. Seaside?? That's rather stretching the imagination. More like a sandbox. Rooms are quite shabby, and bathroom is spacious but cracked and old. Breakfast was very basic compared to other Penang hotels.
All in all, shouldn't be more than a 3 star hotel.