Copthorne Hotel Newcastle

Address: The Close, Newcastle upon Tyne, Tyne and Wear, England, NE1 3RT, United Kingdom | 4 star hotel
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This 4 star hotel, located on The Close, Newcastle upon Tyne, is near International Centre for Life, St. Nicholas Cathedral, Grainger Town, and Bessie Surtees House.
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        Historical Traveler Reviews Copthorne Hotel Newcastle Newcastle upon Tyne

        Hmmmm not to impressed !


        I stayed at the Copthorn for two nights on business, i tried it as an alternative to the vermont.

        The room was very nice overlooking the river and i was very pleased with that.

        I choose the Copthorn over the Vermont where i had stayed previously only for the leisure facilities, however these were to be honest shabby, some of the gym equipement was broken and had beens so for months (so a local gym member told me) the pool area had paint peeling off the walls.

        The food at the copthorn is no match for the vermont, it is over priced for the quality. the chips i was served with my steak were soggy and i suspect were bought at the local fish and chip shop (very poor).

        for sweet i choose a safe bet, a selection of Ice cream. the flavours were coffee and tukish delight flavour YUK! not a good combination. I will stay at the Copthorn again but Only because the Company is paying.

        Out of the two hotels i have stayed at, in Newcastle

        The Copthorn - more modern but lacking personal friendly service - food poor

        The Vermont - Old Style but with a warm heart and good food

        Overpriced and Dull


        This hotel has the potential to be great but it is overpriced, and relies too heavily on it's prime position to make it's money. The rooms need a good clean as do the bathrooms that have showers that spray out super fine jets of water that are nothing short of abrasvie, surrounded by tiles that have grout surrounded with black mould.The staff are friendly but the feel of the hotel is of one that needs bringing into the 21st century. The Hilton on the other side of the river puts it in the shade. If you want a good gym, don't hold your breath. This one is dingy and with a bad case of damp and equipment that is out of the ark. Overall the hotel's acceptable but only if someone else is paying.

        Nothing Special


        My friend and I stayed the night here a few months ago. We booked connesuer rooms, which are the most expensive in the hotel, so naturally we thought it was going to be fantastic.

        When we arrived we were told that our rooms were not ready, even though we arrived an hour after the quoted check in time. We were told to come back in 2 hours. Not a very good start.

        Because we'd paid for the expensive rooms we had a free bottle of wine, free box of chocolates and a free basket of fruit in our room. Lots of storage space, however, the room still wasn't as big as I thought it would be considering we'd paid for the nicest rooms in the hotel.

        The bathroom was nice. Had a massive mirror, it was clean and had toiletries. Lots of towels and two bathrobes. The shower was great, very powerful. However, the light in the bathroom wasn't as bright as I'd have liked...when I closed the shower curtain I was almost showering in darkness. And there is no air conditioning or an air vent in the bathroom so after my shower there was condensation and water literally everywhere...the dry towels were now damp because of the steam.

        We booked the expensive rooms so we had access to a private lounge with free drinks and refreshements, newspapers, comfy couches and a large balcony on the top floor with tables and chairs. It was too cold to go out there though.

        In the morning, room service came with our breakfast. I have no idea if it was on time because they didn't knock, just simple left it outside the door on a tray. I didn't even know it was there. It wasn't until I was going to see my friend in her room that I opened the door and saw it.

        The food was nice, and I hear that celebs regualary stay here. Reception staff were nice, but nothing special.

        All in all, the hotel isn't bad but it isn't great. So you can make up your own mind.

        Fails to impress


        I stayed for two nights in January 2005. The hotel is modern and simple, with good food, but clearly needs more attention.

        The room wasn't particularly clean, electrical fittings were broken, the sheets were a little dirty and stank of detergent, and the toiletries had already been used. Worst of all, I received numerous bed-bug bites on the first night, although to the manager's credit he moved me to a luxury room (identical to the previous, but with a free box of chocolates).

        The catering, however is good: bar staff were quick and courteous, food was good (if overpriced) and the breakfast buffet is excellent.

        In summary: if you can get in at the reduced corporate rates (70 or so) then it's worth it, but don't pay the list price of 190+ per night.

        Mixed reaction


        Stayed for 3 nights and have mixed views on The Copthorne. The best way to review it is the pros and cons.

        Pros:- Good location,comfortable double bed (not 2 singles pushed together like the last review!!) very good price got by going last minute,friendly helpful staff

        Cons:- Not very child friendly, the foldaway cot was well worn with several holes in it as well as unpadded metal bars , the pool was quite cold (ok for me but wife and baby found it too cold),pool also a bit dirty(loose fake plants lying about) railway bridge quite close to hotel with trains very frequent.

        All in all a mixed batch really.If I was staying without my baby I'd probably go back, but would look elsewhere if taking him with us.

        Over-Priced rooms


        I had honestly expected a little more from this hotel. It is ranked as "four-star" but after exiting the lower level, there was little that made it worth its price tag. We had secured a great deal on Expedia that was half of the "going" rate, and I can't imagine paying any more than we did!

        Anyway, the positives: the staff was very helpful and friendly. Especially Mark at the front desk. The bar was nice and the food was also good. We were able to sit outside by the river to have an afternoon pint (of Newcastle, naturally!) and that was lovely. The location was very convenient. It's at the quieter end of the Quayside - only 5 minutes' walk to any pub/restaurant you want but far enough from the action that you don't have the "traffic" noise late at night. The fitness room was small but adequate. A little crowded at times. The pool and hot tub were available, unfortunately I didn't get to use them.

        The negatives: The bed was disappointing. What was supposed to be a double bed was actually two twin mattress pushed together and covered by a sheet for a double bed! The view from the rooms was indeed of the river as advertised, but across the river was some sort of ugly construction site and rundown factory building. Not the nice views that you would get a little further down. We had selected this hotel because it offered air-conditioning and we were staying in July. The air-conditioning barely worked so if you are choosing this hotel for that amenity, I would look elsewhere. The good news is that being down near the river provided a lovely breeze into the room - assuming you didn't mind the incessant banging that began promptly at 8 am in the morning (the construction across the river; should be finished August '04)

        We would probably not stay here again due to the fact that it was priced so much higher than some of the other hotels. If we return to Newcastle and want to pay for a higher-end hotel, we will go to the Mailmason or the Hilton (located across the Tyne up on a hill, providing views of Newcastle)

        Expected Better


        I expected better from a four-star hotel. I had to wait almost an hour past check-in time to actually get a room. Because of this, I almost missed seeing Bamburgh Castle, the sight I had driven so far to see. Also, I could hear every sound thru the walls, and the mattress was terrible. I think the Copthorne should invest a little of it's steep fees in good quality mattresses. On the plus side: my room at the Copthorne had a lovely view of the river, the breakfast was wonderful, and the pool/spa was also very nice. I would have liked to have seen the pool stay open later at night.

        Reception was cold and the pool hours are terrible.


        We stayed here for one night in June 2004. When our niece and her 13 year old daughter checked in before us, the receptionist was not very friendly at all. I did not want her to help me, so I side-stepped over to another line and received a much friendlier welcoming. We were not able to book a roll-away bed for our 13 year old daughter on-line, so I had to request one once I got to the hotel. We were not able to check-in till 2:00, and it was 1:45, so we went to the bar and had lunch. The bartender was very nice and the food good. At 2:15 we went back to get our rooms, but our niece's was still not ready. She was told it would be another 5 - 10 minutes. She was not able to get her room till 2:45. The pool is beautiful. The pool hours are ridiculous. They state that the hours are : 6:30am - 10:00pm. In fine print : the last admittance into the pool is 9:15pm and everybody needs to be out at 9:30pm. We booked this hotel because the 2 - 13 year-olds love to swim after a day of sight seeing. We did not have much time to swim. The rooms overlooked the water and were nice. The breakfast buffet was somewhat limited and the hot chocolate was "yucky", according to the 13 year-olds. Would I stay here again? Yes, but I would make sure that we would get to enjoy the pool longer.

        Fab breakfast


        The Copthorne was a lovely hotel. The staff were friendly and went out of their way to help.

        Breakfast was fantastic, everything from the good old sausage to smoked salmon. Also croissants, fruit, cereal etc - it kept us going all day.

        The only negative comment is that the noise of the trains going past every five minutes was terrible. If its peace and tranquility you're looking for then forget it!

        Also I would say it is more suited to an older crowd as there isn't a lot of life in the evenings, but the night life isn't far away, (about ten minutes walk).

        If we were going to Newcastle again we would stay in the Royal Station Hotel which we discovered while out and about. Although not a modern hotel it was very central and others recommened it.

        Dark Horse


        Although not quite as self-consciously precious as the near-neighbour Malmaison, in many ways the Copthorne beats its poncey rival. It is better equipped (notably, a swimming pool) and all the rooms have a river view - in the Malmaison, chances are you'll get to gaze on the car park at the back. The lifts don't talk to you in French. The interior is quite imposing (although the external architecture is nothing special). It's at the quieter end of the Quayside but only 5 minutes' stagger from the action, and you won't be kept awake by drunken loonies outside at 3 am once you've gone to bed. Although the (smallish) rooms don't have the designer touch of the Malmaison, I don't necessarily want a designer touching me when I'm in Newcastle for the weekend.

        TripAdvisor Reviews Copthorne Hotel Newcastle Newcastle upon Tyne

        3.50 of 5 stars Very Good

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