Copthorne Hotel Cardiff Caerdydd
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How has this hotel rated in the past?
- Room service
- Swimming pool
- Free High-Speed Internet
- Wheelchair accessibility
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Historical Traveler Reviews Copthorne Hotel Cardiff Caerdydd
Not quite what is was
We have stayed at this hotel before, and probably would again, as it is reasonable value for a good hotel in Cardiff.
The reception staff are universally helpful and courteous and will attend to your every need.
The reception/lobby/bar area is very attractive surrounding the fireplace.
One of the main reasons for visiting the hotel is the leisure club. It's still good but getting rather run down. I noticed the floors are peeling in the changing area and the steam room is damaged and smells unpleasant. I think a revamp is needed!
Also the room (by the lake) although pleasant and clean, was not very warm, and the bed wasn't as big as the last room we had. I do think it's a good hotel and I really hope it doesn't go downhill which would be a real shame.
We stayed here for a couple of nights in May, and had asked for a lake view since it looks good in the picture. Beware - opposite the lake are 'superstores' such as Curry's (big electrical place), so if you don't mind over looking a pond with some shops across the way you'll be fine!
Checkin and check out were fine, as were the facilities generally.
The room we had was large, clean and comfortable.
Breakfast was very disappointing - it took 20 mins to get a cup of coffee, and the buffet was pretty poor - bacon was full of water, beans were looking 're-fried' and mushy they had been there so long, and the egg chef had disappeared - pastries seem to have been there for 2 days and were hard, and the service was appalling. My friend asked for a cup of hot chocolate. It was tepid and had no chocolate. It took 15 mins to get the attention of the staff, and when the waitress came back she said "yes, it did look a bit weak, I wouldn't have drank that". Enough said on service??
For £60 for 4 for breakfast we left feeling very ripped off, and frankly, still a bit hungry as we just gave up!
Ignoring the food and service in the restaurant, this is an ok base if you have a busy weekend lined up, and you get a good deal for the room. I wouldn't pay over £70 per room per night.
A pleasant stay
Myself and my husband spent a nice 2 nights at the Copthorne. We have stayed in numerous hotels in Cardiff, and we found this to be one of the better ones.
We found the rooms clean, comfortable and nicely furnished and although we had a problem with a couple of our sports channels in the room, it didn't bother us too much. (I would like to say to the person who complained about the lack of CNN in the room- I have been to USA several times and have always found very little mention of Britain on the news channels over the pond, but that doesn't bother me in the least. When you are in another country, you have to expect the news to be 'local' surely?!).
We ate in the hotel restaurant 'Raglans' which although a bit pricey, we thoroughly enjoyed. The service was excellent and at no point did we feel rushed as is sometimes the case in hotel restaurants. We also found the quality of the food very good as was proved by the amount of locals dining in the restaurant too. The only disappointing aspect of food in the hotel was the breakfast. We opted for the continental but found it overpriced for the amount of choice available.
All of the staff were very helpful and knowledgeable, and we found the location to be convenient.
We would definitely consider staying in the Copthorne Hotel again.
Great hotel! Very friendly staff.
I stayed in this hotel on 15th November for 4 nights. I was a bit worried after reading some of the reviews on tripadvisor but I had a fantastic stay. I stayed in one of the standard rooms and found it plenty big enough, clean, quiet and with all the facilities you would expect (except no mini bar but there was a fridge). Having no air conditioning was obviously no problem in November (and would be unlikely to be a problem at any time of year in Wales). I had a pleasant view over looking the lake. The location isn't ideal if you want to be right in the centre of Cardiff, however the hotel is very conveniently located for exploring South Wales and is only a five to ten minute drive from the city centre. There's a huge Marks and Spencers across the road, which is open late. All the staff (receptionists, cleaners, restaurant staff etc.) were extremely friendly and helpful. My only complaint, and why I'm not giving this 5 out of 5, is that the restaurant is expensive. However, being a short drive from the centre of Cardiff, there are plenty of alternatives.
Considering the very reasonable rate and the fact it is near a capital city (about £53 per room) this hotel is very good value for money. There is a very attractive pool with a good gym/sauna/steam room which is a few steps from the lift you have just taken from your room!! The reception/ restaurant area is very attractive but rather expensive. The rooms are very comfortable (huge bed!!) and clean and well appointed. Just beware of the roadworks opposite which started before 8am one morning.....
All in all highly recommended, a very relaxing stay with helpful staff in a hotel which is, for once, as it appears on its website. Enjoy!
Good Hotel, Lovely Evening meal
Stayed for one night during August, got a very good deal of £75 and was placed in one of the connoisseur rooms on arrival. When I checked out the price at the hotel was £220. Looking back I would be very dissappointed if I had paid £220 for this room as it was nothing special.
Check in was very quick and easy, one of the best check ins I have ever experienced. Check out was just as quick.
The room was nice and clean and had everything you could want.
The evening meal was excellent if a little pricey for certain dishes.
The only problem with the hotel was the breakfast, firstly it was £15 for a basic buffett, nothing out of the ordinary. The main problem was the table clearing which seemed non-existent. I was there for 20 mins and during that time at least 80% of the empty tables constantly had half eaten food and drinks on them.
I did highlight this as I left and have since had a letter from the hotel stating they are looking into this problem.
All in all a nice hotel, in a good location to get into Cardiff, if a little over priced in certain areas. If you can get a good internet deal I would stay here again.
Air con not a problem!!
Got excellent deal fom Lastminute room £48 Fri/Sat Night. After finding the hotel the check inn was painless with plenty of parking. Lift to room was clean as was the whole of the hotel. room very spacious for two small people, bath and toilet clean and well presented. Tv reception was very dodgy, but who goes to hotel to watch telly? Cannot comment on food as we only had room booked although drinks, Lager was fairly priced at £1.35 for half.
Whilst there we checked out the leisure facilities which are first class and again clean, although the poolwater could do with a bit more heating.
Set in very nice scenery with a courtesy bus into Cardiff (15mins away) on a staurday every hour returning on the half hour, also a large out of town shopping area (M&S plus electricals) we will definitely return should we get such a great deal again.
Another Yankee who does think this hotel is the right choice
we were hoping our family would have had a better time at this hotel.Not only didn't the hotel have a/c in the summer months, but no CNN or any US news, only local. Too much smoking in lobby area. no place to sit Smoke FREE in puble space. Air conditioning no only keeps an area cool but helps air to circulate better. Hotel more like a motel. Good that it's near a shopping mall and highway. Too far from downtown city.
Maybe thi hotel is not up to speed for us Yankees...
This property is Not a 4 Star hotel, more like a motel, limited services, too much smoking, no internaitional TV channels like CNN, no a/c anytime, including summer. I guess heat this summer in Wales was only in mine of Yankees
Only Americans would worry about air conditioning in wales in September!!!!!
this is a great hotel!!!!!!
TripAdvisor Reviews Copthorne Hotel Cardiff Caerdydd
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