Copper Crest Resort
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Historical Traveler Reviews Copper Crest Resort Hendersonville
After reading the Expedia description and going to the Copper Crest Website, we believed we were going to restored 1908 hotel on Lake Oceola complete with a spa and gourmet restaurant. WRONG!!!
Although the Lobby was lovely and beautifully restored, place was not as advertized. No spa, no restaurant. The lake could not be seen but was down a gravel road. Our rooms had no TV , no coffee maker, no robes, no hairdryer, no queen bed as advertized by Expedia. We walked around the place and found that everything was in a state of disrepair. The playground was overgrown with weeds and vines, the pool was filthy.
The arcade/gameroom was an old ping pong table and pool table. Eventhough it was in the high 80's there was no airconditioning in the common areas. They kept the doors opens so bugs were everywhere!
No one cleaned our room the next day and we were told it was because there was only one key, and we did not leave it at the front desk. They did not tell us that!! They hurried to bring towels and make the bed but did not clean the bathroom or empty the trash.
Expedia stated 24 hr. front desk but after midnight no one was there. As there were only 2 other couples in the inn and no phones in the room....creepy!!!!!
The front desk clerk did her very best to get us what we needed, but she obviously was the only one working. When we asked about the canoes that were advertized on the website, she stated there were only 2 kayaks. She said she would have someone clean them up for us. Poor girl!! As we walked around the lake we noticed she was having to clean them herself. Also no adult life jackets were available.
I just read the the manager offered a full refund and a 2 night stay and dinner in their 4 star restaurant.....Where is the restaurant?? It certainly wasn't there when we were there.
Very deceptive, very disappointing!!!
In the case of Copper Crest, we pride ourselves in customer service and the motto that the customer is always right. Except in this case!
I always critic myself to make sure the Copper Crest family is always doing the best we can to serve our customers. In the case of these guests, I went Expedia and our Web Site to make sure we are not decieving anyone.
Many people do not understand how the search engines work or how information gets on the expedias and other travel booking sites. The problem is that there are little boxes and you either check them or you do not. And as is the case in these recent guest coments, you can later pick it apart to provide half the truth to make a business look bad.
1. No Spa: On our Web site it states "In-Room" massages. We have had massages available for over two years. We do not have a spa and do not advertise one.
2. No Restaurant: We have a 5Star trained chef on our payroll. do you think we need someone like this for danish and cookies? No, we use him for our gourmet restaurant that was temporarily closed since we had a local artist hand paint murals of trees and flowers on the walls to enhance the dining experience. I am certain this point was made to these guests. Come over and see our Organic menu and taste the food!! Please!! I will pay anyone $100 if our restaurant does not exist.
3. No Canoes: That is correct! no canoes, we have new kyacks and that is exactly what we advertise on our website. There is no word for Kyack on the Expedia paperwork so we checked the box for Canoe, but if these guests went to the web site as they state, they clearly saw kyack. Is there a difference if you want to get on the lake with a boat included with your room rate?
4.Arcade/Gameroom: Yes, we have a game room that is on the web site as well, and the virtual tour that is over 18 months old shows pool tables only. Since then we added a ping pong table that gets used so often by all of our many guests that it has gotten beaten up. Isn't that what is supose to happen when you use games? See the game room on virtual tour.
5. coffee and tea: We are very polite and try to show southern hospitality to everyone. Therefore, we serve coffee and tea to anyone any time of the day they wish in our lobby. We chose not to have coffee in rooms due to new carpets in all our rooms.
6. Everything in disrepair: Well, this was the best coment of all. The guest stayed in hotel, paid for the least expensive room which is the garden room that only have twin double beds,( clearly stated on website) but wanted a queen bed and bathrobes all of which do exist in our Standard 1908 Inn Rooms.
The real story is that the video you see on home page was shot less than a month ago by a local TV station to promote places to visit while in Hendersonville. What you are seeing is Copper Crest. We are still in renovations, but to state, "...everything is in disrepair." is a completely false statement. We are still in our renovation process and that is also clearly stated on our web site. You should expect to see some areas that have not been renovated or are under some work, but we are not trying to deceive anyone.
Pictures and video do not lie!
Nachdem wir die Beschreibung bei Expedia gelesen und auf die Copper Crest Webseite gegangen waren, glaubten wir, dass wir in ein restauriertes Hotel aus dem Jahre 1908 am Lake Oceola mitsamt Wellnessbereich und Gourmetrestaurant kommen würden. FALSCH!!! Auch wenn die Lobby hübsch und wunderschön restauriert war, war das Hotel nicht so wie beworben. Kein Wellnessbereich, kein Restaurant. Den See konnte man nicht sehen, sondern er lag unten an einer Schotterstraße. Unser Zimmer hatte keinen Fernseher, keine Kaffeemaschine, keine Bademäntel, keinen Föhn, und kein Queen Size Bett wie von Expedia beworben. Wir liefen um das Hotel herum und fanden, dass alles in einem baufälligen Zustand war. Der Spielplatz war überwuchert mit Unkraut und Reben, der Pool war verdreckt.
In der Spielhalle waren eine alte Tischtennisplatte und ein Billardtisch. Obwohl es mehr als 25 Grad warm war, wurden die öffentlichen Bereiche nicht klimatisiert. Sie ließen die Türen offen, sodass überall Wanzen waren!
Am nächsten Tag wurde unser Zimmer nicht sauber gemacht und man sagte uns, dass das so wäre, weil es nur einen Schlüssel gäbe und wir unsern nicht an der Rezeption abgegeben hätten. Das hatten sie uns nicht gesagt!!! Sie beeilten sich um uns Handtücher zu bringen und das Bett zu machen, haben aber nicht das Zimmer sauber gemacht oder den Müll geleert.
Expedia hatte von einer 24-Stunden-Rezeption gesprochen, aber nach Mitternacht war niemand mehr da. In dem Inn waren nur noch 2 weitere Pärchen und in den Zimmern keine Telefone... unheimlich!!!
Die Empfangsdame gab ihr Bestes um uns das zu besorgen, was wir brauchten, aber sie war offensichtlich die einzige, die arbeitete. Als wir nach den Kanus fragten, die auf der Webseite beworben wurden, sagte sie, dass es nur 2 Kajaks gäbe. Sie sagte, dass sie jemanden anweisen würde sie für uns sauber zu machen. Armes Mädel!! Als wir um den See liefen, sahen wir, dass sie sie selbst sauber machen musste. Es gab auch keine Schwimmwesten für Erwachsene. Ich habe gerade gelesen, dass der Manager eine komplette Zurückerstattung und einen Aufenthalt mit 2 Übernachtungen und einem Essen in ihrem 4-Sterne-Restaurant angeboten hat... Wo ist das Restaurant?? Es war auf jeden Fall nicht da, als wir da waren. Sehr irreführend, sehr enttäuschend!!!
Enjoyable for a quiet get-away, but not as advertised
As another reviewer experienced, we booked a room here, then read reviews. Because of their cancellation policy, we decided to go and just make the best of it. We were pleasantly surprised by how beautiful the place was and how nice the front desk person was. She quickly put fresh iced tea in the pitcher and invited us to cookies in the parlor when we arrived. As we expected, the pool was dirty and the restaurant was closed (the tennis courts were not usable either). However, the room was beautiful and clean. The bed was very comfortable; probably the most comfortable hotel bed we've ever had. The lake is a short walk from the inn and we enjoyed jogging around it in the morning (small kayaks are available for guests). A continental breakfast was served - yogurt, cereal, bagels, etc. We were given a coupon for a free appetizer at a local restaurant, and other perks to make our stay enjoyable. If we went there expecting all that is advertised on the website, we'd have been disappointed. But, we went expecting the worst after reading the other reviews, and were pleased with our time there. We wanted a quiet get-away for our anniversary, and that is what we got. There is no TV or phone in the room, and the use of the hotel common areas was very nice. It is a bit pricey for what you get, though. If the price was more reasonable, and if it were advertised for what it truly is, they would likely have more people stay there. I hope the efforts are made to bring it back up to what it may have once been - it could be a really great place.
Avoid at all costs!
My family and I checked in to Copper Crest on May 30. We planned to spend the day at the pool prior to dropping our son off at camp the next day. Our first surprise was that our room was not in the Inn that is pictured on the website but rather in a run down out building. The out buildings were in a state of disrepair. Even our 8 year old commented on how "icky" the place was. We tried to grin and bear it and got ready for the pool. The pool was filthy. When I had the clerk come look she commented that the water level was too low for the filter to work and was probably low due to a busy weekend (which I doubt since we were the only guests in site). She said she would have the handy man fill it up. He was not on sight and we never saw him. At this point though it was too late for us to spend the day as we had planned. Furthermore the restaraunt (which is advertised in all of the local magazines) was "closed for repairs". We were so disgusted by the stark contrast of what the Copper Crest advertised and what we actually found that we checked out. The clerk told us it was non-refundable, undoubtably because they know as soon as anyone sees what the place is actually like they will want to leave.
We will be filing a dispute of the charges with our credit card company and we took pictures to show the misrepresentation of this place. We will also be contacting the local BBB and Visitor's bureau as they need to know how dishonest this place is. It is an embarrasment to an otherwise lovely town.
Creepy & strange place
Similar to one of the other reviewers, we booked a reservation at Copper Crest based on the beautiful website pictures. When we arrived, the lobby was beautiful, as in the internet pictures, but the rest of the place was a mess, and our interaction with this place was like something out of a horror movie. On the afternoon we arrived, there had recently been an ice storm, so there were many power outages in the area, but not at the Copper Crest itself. The lobby was beautiful, but freezing, due to heating problems, as explained to us by the desk clerk - This should have been a clue to us, but she assured us this problem was limited to the main building only. She showed us to our room, and it was clean and neat; however, the next cue we should have paid attention to (but didn't), was when she explained to us that the back door to the main building was kept open during the night, so that we could have access, since there was a pool room and game parlor within. We thought this was just for the convenience of guests, to allow them to have access to the facility. After this, we left our luggage in the room, visited Hendersonville, then decided to return to our room to freshen up before dinner. When we arrived back at the Copper Crest, we discovered there was no power in our room. We went to the lobby to get help, and discovered that the front door was locked (this was about 4 p.m.) We then returned to the back door she had shown us earlier, and discovered it was propped open with a rolled up blanket. We entered the main building through this door, walked around, called out, and were unable to find ANY sign of life at all -We then attempted to call their main number several times for assistance and got only an answering machine. At this point, it was getting darker and colder (this place is in a rather remote area, and so we wrote a note, left it with our room key in the chair behind the clerk's desk, quickly gathered our things, and found a Hampton Inn several miles away. (The utter desertion of this place, coupled with the back door being propped open to allow access by absolutely anyone was the strangest and eeriest experience I've ever had.) But our troubles with Copper Crest were not yet over, because, like the other reviewer, we too were unable to get a refund. We called again the next day, having received no confirmation that they had received our note or keys, and the clerk confirmed that the heat and power had been off until 5 a.m. She assured us that our refund would be posted within the next thirty days, because their accounting staff only posted refunds once a month. However, after three such stall tactics by Copper Crest staff, I finally filed a dispute with my credit card company,and they were able to post this refund to my card. Go to Hampton Inn. Or take a tent, at least that way you would know in advance that you would be all alone on your stay. Just thinking about this trip still gives me the creeps.
The truth here is that the entire East Coast suffered one of the worst ice storms in decades while these guests came to Copper Crest. What was forgotten to mention is that employees were trapped in their homes and were unable to drive to work due to the number of fallen trees, power lines on the roads and the emergency status of the entire county where Copper Crest presides. Also, since the property is located in a rural part of the area which is why it is so beautiful, the power outages affected the hotel too and no power was available. The descriptions characterized in this negative report are just untrue and falsely described.
However, Copper Crest did provide a full refund to these guests although an act of god was to blame.
The ceiling is falling!
I still can't believe this place is in business! We arrived at night and when we entered our "Garden View Room" we found: no towels, no mattress pads on the beds, blinds that would not close, the bathroom ceiling leaking and the bedroom wall adjourning the bathroom had streaks of water puddling on the very wet carpet. This was reported to the front desk the next morning. That evening when we returned to our room, the beds were still unmade(still no mattress pads) and the ceiling had started to fall into the tub. I requested to be moved and was given a room in the main house without a TV, no mattress pads and no hot water in the shower. The next morning the manager assured me that she would credit my account for 1 night's lodging. It has been over a month and still no credit.
I hope you will allow us to earn your business with warm smiles, fresh baked cookies and our home made pastas and organic foods in our 4 Star Quality Restaurant.
Avoid at all costs
This property was not up to any standards of B&B's I have ever stayed in. The room I had , after they changed my credit card for suite that was not available, was horrible. No electric outlets worked , the room has VERY noisy all the time, the cold/hot water was reversed in the shower and no veiw of the lake as stated on the website. I heard several guest complaining at the front desk about the same type of issues.
To make things worse , I booked on ---- and paid in full for a suite. They did not have a suite and said it had been booked over a year for a wedding.
My trip to Asheville was ruined by the inn.
Beware!!! Deceptive Website Horrible Property!!!
From the website this place looks amazing. But beware!!!
We have been traveling around the Asheville and Charlotte Area for the last 12 days and found all our accommodation online. I point this out to show that we have not seen any place so grossly misrepresented by their website. It states on the website "Re-opened after an extensive renovation, Copper Crest is a place to enjoy the new and the historic. Renovations continue throughout the property to make it a dream location for all to enjoy."
Well if you call half the graden rooms still full of junk and unusable as continued renovations that's a bit of an overstatement. The main house looks wonderful and I am sure the suites are great but the garden rooms are not up to the website representation. The room had a very nice bed and the bathroom is new but the windows on the outside are the old levered type that don't close all the way and you are left hearing the neighbors, the guy mowing, the dogs barking.....not the relaxing sounds of a lake resort. The blinds are the cheap plastic type that don't close completely and there are no curtains. No feeling of privacy.
The house and garden rooms are NOT on a Lake nor is there a view of the Lake from your room. There are old homes between the resort and the Lake. It is not a long walk to the small lake but you do not get the feel of being on a lake like such places as the Scenic Overlook at Pilot Mountain or the Greystone Inn on Lake Toxaway. We stayed at both of these locations on our trip and they properly represent their lakeside location. Both are wonderful and their websites understate if anything their locations.
The pool and tennis courts are usuable. The pool was full of leaves and looked as if it had not been cleaned for days. We asked about another room and were offered only a suite which was quoted earlier when we called as $285.00 a night. (Really what I consider overpriced for the condition of the resort.) Instead we asked for a refund. We were told when we made this reservation that there was a no refund policy but considering the condition of the resort we felt the misrepresentation on the resort warranted a refund. We did not stay the night but were charged for the stay.
I did call the next morning and speak with Debbie Funk and asked for the manager. Debbie stated the manger was not available but could she help me. I began to explain the stay and she then stated SHE was the manager. That is not a good sign when the manager lies about their position. I asked again for a refund due the to the condition of the resort and windows and lack of privacy of the room and she stated we "did not pay for the whole resort only a room." and "you were offered another room." True but we did pay for a resort accommodation which in all of our previous travels and stays has always meant the whole common areas, pool and all....
TripAdvisor Reviews Copper Crest Resort Hendersonville
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