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Historical Traveler Reviews Conrad Miami
Five Diamond Award? Not in a Million Years!!
After researching places to stay in Miami, we decided to book a weekend at Conrad Miami. We were impressed with Miami and the Brickell area. The Espirito Santo Plaza, which houses the hotel is quite beautiful. The doormen did not greet us with a warm and sincere welcome we have experienced at other upscale hotels, after taking two sets of elevators to reached our room, which offered us wonderful views of a construction site. The front desk staff was incredibly inexperienced, uncertained and fustratingly slow. The in-room dining was the worst experience, which required us to eat at Azul, which is at another nearby hotel. No greetings from the housekeeping staff. When asking simple questions about the ammenities, the housekeepers were not well-informed. Parking was ridiculously
expensive. While, the concierge desk was quite helpful, the overall experience was poor and not worth the money.
If ever in Miami in the future, we will be certain not to stay at Conrad Miami. The city has many other upscale hotels that we will experience. We can only compare this hotel to an interstate hotel such as: Howard Johnson or Holiday Inn.
Five Diamond Hotel? Not in a million years!!
Beautiful rooms, very poor service
Conrad Hilton promotes its brand on service - they need to change that! Inexperienced, confused, slow, and rude bellman and front desk staff. Waited one hr for luggage - and the hotel was empty! Front desk never had more than one person there and there was always a line. Check- in seemed to take forever.
Rooms were very nice although phone didn't work and door wouldn't close tightly. Front desk said they had no more rooms. I swear they couldn't have been more than 25% full.
Too bad they can't get the simple stuff right. Too many other upscale hotels in Miami these days for Hilton to take their guests for granted.
Better off staying at their Airport property. Always good results there - although triple the price (go figure)
the rooms are top-notch, but the showers flood terribly! it's also a little nerve-wracking to get to the ground floor. one must use one elevator to get to the lobby then another one to get to the street. then to use the pool one must walk to another building and take an elevator.
upon check in i was told that they would waive parking fees. however one evening when i got a parking ticket stamped for what i thought was "gratis" it turned out that the stranger at the front desk had turned his cheek to that and i was asked to pay at the parking garage. we went and spoke to him on principal really, and he said that he would "stamp it this once but next time there is a fee for parking!"
of course people say some funny things, but this was just horribly rude we thought.
oh well, never stay here. better off at the more established hotels.
Decided to go to the Conrad after finding it on the internet.
After a long flight and a short drive from the airport we landed at the Conrad Miami.
First impressions were that of its definately new, and the driver of the taxi said that everyone was trying to get a job there because it has such a good reputation.
We were located in a room overlooking the harbour, excellent views.
The room was immaculate! The appliances were first class.
The hotel is like a breath of fresh air, new and imaginative. Totally different concept to what is probably the norm.
We were only going to stay for one night but decided on two as it was so good.
The bar is very dark and moody lighting...not to my taste but effective.
The restaurant was also good and the service very good.
The conciege definately requires a mention, Francois was and is excellent.
I know why the best concieges in the world seem to be European.
Francois organised everything and got us an excellent rate for a hire car and an upgrade! No hassle and nothing is a problem to the staff of the Conrad Miami.
Only down side which I have to mention and be aware of is that is in an area of construction.
It is not a building site, but work is carried out through the day.
The deli across the road serves an excellent breakfast and a fraction of the cost of the Conrad...try it out but if you sit outside watch for the mosquitoes.
More Hassle than it's Worth!!
This hotel was more hassle than it's worth. I had reservations for 4 double rooms for 3 nights. Upon check-in I was informed that they only had king rooms available and was told that I did not "request" double beds. I had a party of 13 traveling with me, so why would I not request double beds with only four rooms? Upon investigation, it was discovered that my original reservation was changed because the no one at the front desk could figure out why I needed/wanted double beds and I reserved four rooms. After finally getting this resolved with an unfriendly staff everything else went smooth sailing. That is until I get my credit card statement to find out I've been overcharged $241.00. I called the hotel back to see what the charges were for, and I'm informed that a "throw/blanket" was missing from one of the rooms plus some other "junk" was supposedly taken. I expressed how I was highly insulted at the insinuation that me or anyone in my party removed anything from any of our rooms, but I was just apologetically informed that nothing could be done about the charges. I am a huge Embassy Suites fan which is part of the Hilton family. I have never experienced such hassle with any Embassy I ever stayed in and supposedly the Embassy is a couple of notches below the "Conrad"!! Well this was my first and last experience with a Conrad hotel. The hotel is new, so maybe with age better service will come, but as of right now my bitter sweet experience will keep me away!!
I stayed for two nights in late July. In my opinion, the hotel was fantastic, the only other Conrad I stayed in was in Dublin, Ireland and I found both to be very nice properties.
The staff was helpful and polite. I LOVED the bathroom - a huge shower glass-in shower stall and big bath sheets.
The breakfast buffet was very good. The attention to detail on the smoked salmon presentation was amazing.
Snacks in the Noir bar were great, with a beautiful view.
I've seen some fairly negative comments about the hotel in other reviews that seem to center around service and training issues. Note that this is a new property charging EXTREMELY reasonable rates for exactly that reason. They are still learning.
I stayed at the Conrad Miami for one night on Sat 24 July. I was attracted to the inductory rate of $100 per night for a room overlooking the city ie. west. On arrival I asked to change to a bay view room with a tariff of $125 but I was little disappointed as my new room was on the south side looking at office tower with a limited view of the bay - but a very good view of the pool at the Four Seasons.
On the positive side the hotel occupies floors 16 - 25 of a brand new building on Brickell Avenue. The room was small but very comfortable - and I thought the bathroom was very good. I found the service very good - check-in and check-out was efficient, but it wasn't particularly busy. The sky lobby and Noir Bar on the 25th floor have great views - except for the apartment block directly in front.
The major point of disappointment was the location - which the hotel can do nothing about. There is nothing close by for a tourist. I didn't have a car so I used taxis and the free Metromover which has a station adjacent to the hotel. But I would recommend that visitors be extra vigilant on the Metromover at night - and maybe lone women not use it at all. But of course if I did have a car I would have had to pay $24/day for parking which is more expensive than South Beach hotels where I can better understand the premium. Those that do choose to park in the station need to consider is that the parking station is not owned by the hotel and is used during the week by office workers.
I used the pool a couple times. It is small and there is very (very) limited pool side service - so if you want something to eat or drink take it with you. There is phone to call the hotel and there may have been access to food services but I didn't test it. It wasn't busy so it is very quiet. However, if you have a view of the Four Seasons pool area you will be disappointed with the Conrad - but the trade off is the room rate.
Overall, a good business hotel, not really suited for tourists unless you have a car and are prepared to pay for parking.
Falls Short of Peers
We spent one night at the Conrad in Miami, late July, on a weekday. The best thing that I can say about this property was that thankfully we only spent $125 to stay there, and even that was not worth it in my eyes. The first shocker was the $24 parking fee. Take note, this fee is the same if you valet park or self park. I opted for self park, however after check-out I had to take my hotel bill and parking ticket to the parking cashier to validate my ticket to allow me to exit the parking facility. It took one clerk and a manager more than several minutes to complete this cumbersome process. They acted as if this was their first encounter with a self-parking guest, even though the hotel has been open for several weeks. My recommendation is to go ahead and valet park. It might cost you a few bucks in tips, but will save a great deal of time and hassle, and additionally that appears to be the direction that the hotel is strongly steering you toward anyway. Check-in process was ok, they weren't able to explain the precise process of how I would pay and exit the parking garage after having self parked, the best explanation they could offer was to valet park if I left and returned. Room was ok, bed was comfortable, room was not particularly large, view, which was supposed to be of the bay was marginal at best, and will further diminish once the condo being constructed next door is completed. If you want ice, prepare for a monumental hassle. No ice machines, the request has to be routed through room service. It took more than 20 minutes for a simple ice request to be honored. The Conrad attempts to be a very "high touch" property, but falls very short on execution, especially on minor things. They walked us to our room, spent several minutes explaining the features and amenities, told us that we had a choice of four newspapers in the morning, asked us which we desired. I indicated USA Today. I was greeted in the morning by a Miami Herald with a missing section. A seemingly minor thing, but after having wasted my time going through this entire "high touch" service process, they failed to deliver on something so simple and minor. Given the quality of the competition within a mile of this property, the Conrad is going to find it very difficult to compete, especially when they remove the introductory rates. "High touch" is fine in some cases, but if you can't execute, it becomes a monumental pain to all involved, especially the guest. I can't say that I will visit this property again, your money is probably better spent at the JW Marriott next door.
Very good value - Top quality rooms, location & gastronomy
Very good value for a well-located, newly opened Miami luxury hotel. I stayed at Conrad Miami two weeks after its opening and enjoyed new and high quality facilities including very spacious room, high speed internet, and a panoramic view of Miami. The best part was the really creative and excellent food/wine served by a charming and very professional staff at the ''Atrio'' restaurant. The staff was so friendly we got to know them personally which is rare for a hotel of this size and category. Thank You Gerson, Edgar, Nikos and amazing Francois for the warm welcome and excellent service. We will no doubt go back, maybe already before the end of the year...
Conrad...okay, but not as good as expected
We just recently were able to stay at the Conrad in Miami and it was not up to par, although it was nice. We enjoyed the room amenities, but the thermostat was broken, keeping the room a constant 60 degrees no matter what! We were also quite taken by the cost of parking, $24/day...that seems high when the the parking garage is the only place to park and is attached to the hotel. In addition, they did not satisfy our requests very timely. I had to ask for things several times before getting my request taken care of. I asked for a special pillow from their "pillow menu," and it was not available. I also requested some directions from the concierge and was provided directions in a timely manner causing me to have to call the location and get directions on my own. If they are going to provide a service, then it needs to be available. In addition, we had a complicated check-in that took up more than an hour of our precious vacation time.
All in all, it was a nice place to stay...beautiful bathroom and nice linens, but not quite what they advertised. It was new that weekend, so maybe part of these issues were due to the new personnel and lack of experience.
TripAdvisor Reviews Conrad Miami
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