Comfort Suites at Sabino Canyon
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Historical Traveler Reviews Comfort Suites at Sabino Canyon Tucson
This property has great potential but....
This was probably a beautiful property at one time. The rooms are set around courtyards, the middle courtyard having a pool. It has a Spanish southwestern style with lovely tile and a nice lobby. However, the lobby is dim, and the property looks worn. The rooms need refurnishing badly. The free breakfast is good enough; the beds are comfortable; and it is very reasonably priced.
This property has changed ownership many times, and, I believe, has been a Comfort Inn for a few years. It is obvious that no one wants to spend the money to restore it, and so what could be a four or five star property based on the physical potential, is now barely a two star, if that. There is no workout room on site, although they do give free passes to a nearby fitness center. There was no computer available for guest use, as there is in the lobby of most Comfort Suites I am familiar with. All in all, if you get a very reasonable rate, this is not a bad place to stay, but you will definitely feel the oldness and neglect.
Great! Don't know what the others are complaining about!
Stayed here on new years, and my girlfriend and I just had a blast. It's difficult to qualify completely, but I thought that this was one of my best overall hotel stays. First off, the price was a steal. The hotel isn't near the highway, but it is very close to Sabino, and the scenery is great. The staff wasn't the most cooperative, but the overall look and feel of the hotel made up for it. Great breakfast for free, including waffles. There was also a fireplace in their wonderfully decorated lobby. The courtyard/pool area is also very romantic.
4star, old school AZ comfort at the COMFORT INN. The room is fanastic, evertything in the breakfast offer is above average. Excellent people on staff. The pool and hot tub are hot!
High potential but falls a bit short
I would like to preface this review by stating that this COULD be the best Comfort Suites I have ever stayed in, which I will get into below. The property and lay-out are perfect with the 'hacienda' theme of the property...the court yards, spacious lobby and décor of the entire premises. The staff was pleasant and friendly and everything was clean and tidy. For the nightly price of a room (we paid $104 per night), I find these important enough to bring to you attention in hopes of your looking into the situations.
First, and most importantly, it appears that there is no hot water for showers prior to 8A. Two of the three mornings my family and I, who wanted to get an early start at seeing Tucson, were forced to shower in cold water. While around the pool, I heard several other patrons express similar issues. This is not acceptable under any circumstances, as hot water should be included in the price of any room at ANY time of the day or night.
Second, many of the signs advertising and around the property are misleading. For example, one advertisement said 'Hot breakfast' and if you count a toaster...yeah, I guess it was hot; but I expected more. The sign near the pool states "Daily reception from 5:30-7:30," which I (and several others) understood as Everyday (all 7 of them)...it turns out that it is only Mon-Fri (which would lead me to believe that this hotel is mainly for the business traveler...not so (see next)).
Finally, this is the first Comfort brand of hotel I have stayed at that did not have wireless or high-speed internet connection; which is INCREDIBLY unfriendly to the business traveler. Fortunately, I was able to buy a $2 telephone cord and (with some research) find a local dial in number to an ISP.
Like I said, this hotel has the potential to be (in my opinion) one of the best for value, accommodations and aesthetics; if attention were paid in some areas.
Hotel doesn't appear to be well maintained. In the first room we were assigned, the window fell off its track and into the room when I tried to raise it. In the second room, the window also was rickety and wouldn't stay up. both rooms faced onto a parking lot, and although on the highest (second floor) looked like their windows could be easily accessed from the outside. The rooms themselves were smelly and the place appeared near -abandoned at 8pm in the evening.
Bad experience at Comfort Suites/Sabino Canyon Rd.
Stayed here Dec. 2004. Attracted by $60/night advertisement in the free Arizona Traveler Discount Guide. Although it was a non-smoking room, the room stunk of smoke (it seemed to be coming from underneath the door of the adjoining room). The thin comforter on the bed also stunk. After hearing a barking dog 3 rooms down for hours, I finally asked to be moved. The front desk clerk said the dog apparently belonged to a "long-term guest" (this motel also houses long-term stays). They moved me to a room upstairs in the back of the motel. Minutes after settling in, I heard a big bang. The wrought-iron gate that allows guests to enter/exit the facility was directly underneath my room. This gate was used all night long by what I suspect are the the transient "long-term guests". Checked out at 5:30 a.m. The front desk clerk was unable to process my transaction using cash due to a computer error. I had to use a credit card. I will never stay here again. This motel really needs to clean up their act.
We had a great stay at this hotel. Breakfast great, rooms very nice and the staff all very accomadating! Will always stay there while in Tucson!
Don't stay there
Well, as above the breakfast was terrible. If that were the only problem I could live with it. We had a kitchenette - with no dishes or utensils. The bed didn't have fitted sheets so you woke in the morning sleeping on bare mattress. The plugs in the bathroom didn't work - yes you had a hair dryer you just couldn't use it. The bathroom light was out. I called twice then went to the front desk to get it myself. Still didn't work. Had to shower in the dark. Called for maintenance the third time and they finally came the second day. The worst though - our toilet backed up and they had no one to fix it. I spent $100 to stay in a hotel where I had to get dressed and go find a public bathroom to use because the management of this hotel could not send anyone to fix it.
Free breakfast....you get what you pay for.....
We stayed here in late October 2003. We were very disappointed in the free breakfast too. Most everything was gone when we went to breakfast the first day, around 8:00 am, and the staff didn't really care to refill anything. We asked for sugar for the coffee and were told they didn't know where it was, and they obviously didn't care to ask anyone else where it might be. The hotel itself was ok, but don't expect to get a nice breakfast.
Don't Count on the Free Breakfast
The hotel itself is nice enough, but the free breakfast that was advertised we only got one of the three mornings we were there. The first day, breakfast was great. The second, the containers were there, but empty. On the third, even less was available and the people working the breakfast didn't seem to care or know where to get more of anything... eggs, cream & sugar for the coffee, or even dry cereal. It was very disappointing.
TripAdvisor Reviews Comfort Suites at Sabino Canyon Tucson
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