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How has this hotel rated in the past?
- Multilingual staff
- High-speed internet in room
- Concierge desk
- Babysitting service
- Room service
- Wireless internet connection in room (free)
Historical Traveler Reviews Hotel La Marisa St-Jean-de-Luz
Il check-in è stato molto rapido, la camera era grande abbastanza per tutti noi (eravamo in sei in camera). La colazione aveva un sacco di scelta: frutta, yogurt, waffle, cereali, succo di frutta, caffè. Era tutto pulito. Grazie. Ai bambini è piaceva stare al piano terra, dove c'è una porta che dà direttamente sulla piscina e l'idromassaggio.
Le check-in a été très agréable, la chambre était suffisamment grande pour nous tous (nous étions 6 dans la chambre).
Il y avait beaucoup de choix au petit déjeuner : fruits, yaourts, gaufres, céréales, jus de fruits, café etc...
Tout était propre. MERCI.
Les enfants ont aimé être au premier étage avec la porte qui donnait directement sur la piscine et le jacuzzi.
Check in was very nice, room was big enough for all (we had 6 in the room). Breakfast had lots of choices, fruit+yogurt, waffles, cereal, juice, coffee, etc. Everything was clean. THANK YOU
Kids liked being on 1st floor with slider door directly to pool and hot tub.
This hotel needs some TLC
Our family just returned from a 5 day stay at this hotel. This was our second time to stay there and I don't think I'll be staying there again. We originally stayed there in March 2 years ago.
When we arrived to check in on a Saturday afternoon and presented our Taos Cards (cards purchased and used as lift tickets in the ski valley, giving discounts at area businesses, including this hotel-$10 off our daily rate). The clerk said she didn't know anything about a discount. I doubt seriously that by the middle of March, we were the first skiiers to request the discount! She said she would make a note and find out for us.
We then headed to our room. When we walked in it smelled horrible and there was a large stain (I don't want to know what it was) in the middle of the sofa. We were then given another room, which was better. Although the carpets and furniture looked a bit worn, at least it didn't stink! There was a problem with the A/C not working properly, but it was handled quickly.
The hotel in general was realatively clean, but could use a facelift. It is full of faded peach and turqouise cheesey looking southwestern decor. Many of the pictures on the walls were looking rather faded and the entire place just looks pretty tattered. The a/c in the upstairs corridor did not work, and the heat in the afternoon could be stiffling.
The beds were relatively comfortable and the room was adequately clean, although the coffee bar area was missed one day. Additionally, in the coffee area, one morning I opened the first cellophane package of coffee condiments to find it missing the one creamer, the stirring stick, and the sugar packets. I opened the other one to find the sugar packets already torn open. This just creeped me out. How did this happen? Do they pick up all the stuff that's unused in rooms and make new packets or what? From then on, I just went downstairs to the breakfast area for coffee.
As for the breakfast, it looked pretty sparse, consisting of make your own waffles, and some cold danish and bagels. We never ate there, because it was just so unappealing. The only protein selection was hard boiled eggs. YUK. It's bad when I'd rather eat at McDonalds!
The stay was uneventful, and at checkout my husband again inqured about our discount we were to be given. The clerk again didn't know anything about it and said that we needed to check back in about 45 minutes when the manager was there. So he waited and went back to the desk to get it straightened out, as our son's and I finished packing. The manager informed us that we had been given a discount rate for the room already, so instead of the $10 per day we were only given a total of a $5 discount. She implied that I must have made the reservations through a third party website and that that made us ineligable for any additional discount. I had made them through Comfort Inns corporate website, plus no where on the Taos Card info does it mention that these discounts are not available to anyone, it just states $10 a day discount. After we left, my husband called them back and told them that we had, in fact, made the reservations through their own website, entitling us to the discount. Eventually we got the additional $45 discount, but it took a couple of calls, and my husband being rather assertive to get it.
I think the next time we going skiing in Taos, I'll be find somewhere else to stay.
I like this hotel
This is the second time I have stayed here. The first time was about 7 years ago when the hotel was probably about brand new. The hotel has of course aged a little bit but it is still a nice very clean, comfortable and quiet place. I thought the rate they gave us was exceptional for this area.
The Sagebrush Inn is right next door and shares the parking lot. I believe they are owned by the same owner. It is nice to be able to walk next door for some evening entertainment at the Sage Brush.
I'll stay here again.
You can do better for the money
The previous entries were right on target. The Jun 25, 2005: A TripAdvisor Member, Tucker, GA description was extremely accurate. The staff was not friendly. The room lay-out with one king and one queen was weird. The furniture was worn. The Chamber of Commerce directed us to either Comfort Suites or Hampton Suites. I've heard good things about the Sagebrush Inn (allegedly the same owner as the Comfort Suites) so we decided to go with Comfort Suites. Hampton Suites is across the street and seems newer - wish we would have stayed at Quality Inn closer to town or Hampton Suites.
0.2 miles OUTSIDE town
don't expect to feel welcomed here. No one is glad to see you even when the place is nearly unoccupied. We booked this hotel because it is advertised as being 0.2 miles from city center. Actually it is on the outskirts of town, probably more than 0.2 miles outside the city limits. An older 2-story motel with no elevator! Large suite with microwave and fridge and 1 king bed, 1 queen bed and a pull out sofa. Priced so the whole family can stay for cheap:) An unusually weird floor plan. Front desk staff could not really provide any recommendations for dinner so we named some places and were told each was "OK". Everyone is too laid back here to care much about anything!
Fairly new, but lacking attention to details
This is a fairly new hotel and the property looks very nice, but apparently no one is paying attention to details. My wife and I chose this hotel because we've stayed at many other Comfort Suites and like the extra room most of the them have. But this one was a disaster. The hairdryer was missing from our bathroom when we checked in, the room had two TV's, but only one controller, the room had two telephones but no pens or pads to write on, and the sofabed cushions were so worn out it was very uncomfortable to sit on. The ice machine on our floor also was not working. In fairness to the hotel, the front desk clerk did get us a hairdryer and did tell us where to find another ice machine on another floor, but was not aware of any of these problems until we pointed them out. The staff was OK, but didn't know anything more than how to check us in and check us out. When we asked for restaurant suggestions, we were simply handed a tourist book listing the ones in the area.
The room layout also was not good, as it had both a king size bed and a queen size bed in a standard size area, taking up almost all of the livable space. There was a small nightstand between the two beds, but no nightlamp on it. Even the bathroom layout was not good, with a small toilet area and the toilet door directly facing the king size bed. When we asked if they had a room with just a king size bed so we could have a little more room, we were told all rooms are the same.
Breakfast was very good, with fresh fruit and a waffle iron to make fresh waffles, plus all the standard continental breakfast items.
This hotel seems well suited for large families needing three beds, but we would not recommend it for singles or couples. Having stayed at many other Comfort Suites, we were extremely disappointed and unhappy with this one. We would not stay here again.
The rooms are big but badly needing updating. There is no elevator to the second floor and the hallways are dark to the point of being dangerous. I would not stay here again.
We stayed for two nights (2 Rooms) on April 16 & 17 at the Comfort Suites in Taos. Our rooms were booked thru the Choice Hotels Web site. Our rate was $62.10 per night for a 2 queen bed suite, The rooms are big and comfortable. The only thing that needs attention are the light bulbs in the reading lamps, a highter wattage is in order. The outside rooms are much better, because a window can be opened for air. Our poolside room had no screen and the locking device for the sliding door was real poor. The staff were helpful and courteous during our stay. The general appearance and condition of the hotel are good, The swimming pool had debris on the bottom and the water was a bit cloudy. The breakfast room and food were average, there is plenty of parking also on the property. We would stay at the Comfort Suites again when in the Taos New Mexico area.
TripAdvisor Reviews Hotel La Marisa St-Jean-de-Luz
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