Comfort Suites Downtown Buffalo
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How has this hotel rated in the past?
- Continental Breakfast
- Free High-Speed Internet
- Room service
- Wheelchair accessibility
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Historical Traveler Reviews Comfort Suites Downtown Buffalo
After reading some of the previous reviews, I was worried I would walk into a dingy run down motel. But once I arrived, I was quite surprised and very pleased with what I saw. Appearance wise the place was well kept, front desk service was quick and friendly. Room was very cozy and comfortable. The sink in the washroom was a bit cracked, but it worked just fine, and they could replace the couches since they seem a little old and overused. The location is very good, it was minutes away from the Bus Depot, since I had arrived through Greyhound, this was very convenient. I wouldn't mind staying here again if I visit Buffalo another time. For the price I paid, this was a good deal.
We stayed here on the way to the Buffalo Airport.
Its probably the only hotel in its catagory in the Downtown Buffalo area that offers free parking in a 24 hour supervised lit covered parking lot.
The check in was smooth, and the employees were pleasent and helpful.
The location is fantastic if you wanted to spend
a night doing something in Buffalo...like going
to Shea's Thearter for a concert...or seeing a
hockey game at the arena.
The tram rail streetcars are right outside the hotel.
There is a TGIF restaurant on the ground floor of the hotel.
The hotel seemed clean, but the rooms needed some
Our washroom sink needed some refreshing,with age
taking over it. The heating system doesn't work
if you turn it all the way up. We didn't know this
and didn't have heat all night. The front desk asked
us why we didn't call them, but at 11:30pm the night
before you have an early wakeup call, you don't want
the hassle of someone fixing something when you
are already changed for bed.
They gave us the number for their head office, to
let them know what happened. They didn't cover over
our problem..and told us to report it, which I found
very professional of them.
Check out was easy and the 20 minute drive to the airport was easy to find. They even have a free
shuttle to the airport for those without a car.
Since they don't own the parking lot we stayed in,
we couldn't leave the car at the hotel, which would
have been a nice option.
Awful, awful, awful
Talk about a filthy hotel in a filthy city. When you walk in you feel like you just walked into the 70's. Old, dirty an dated. The rooms are the same. You feel like you are in a road side motel. I would never stay here or tell anybody else to either.
This hotel is a excellent location for going to the HSBC Arena. We spent the night there, after driving down to Buffalo to see the Neil Diamond concert. There is a trolly just out the back door to catch your free ride to the arena, or it's just a pleasant walk there or back. They also have TGIF resturant right in the hotel so you don't have to go far to have something to eat. The hotel has a nice breakfast in the morning also.
The rooms are clean, and roomy, although showing it's age. Every staff member we met at the hotel was friendly, and helpful right down to the parking attendent . The parking is only a short walk away, from the hotel, but with easy assess back to the Peace Bridge.
Although the rooms were average, it was the staff and the location, that made this a excellent review for us.
We had a great stay there.
No problemjs here
This hotel gets a bad rap. Sure it is not the Hyatt however you are not paying Hyatt rates. Stayed there with my family when we went to see a free concert in the square. The hotel is well situated for restaurants and night life. The hotel was clean and the staff exceptional. Very frendly and extreamly helpful. Sure the offsite parking is a pain however the location is such that you don't need your car. Just park and walk to everything. One note, take a raincoat. I didn't and the day I had to leave it was pouring. Could have gotten pretty wet even with the 5 minute walk. However the maids gave me a large garbage bag and with a few slits I had a great ponco to keep me dry. I went out for a walk at night and the are was so busy I never felt threatened at all.
My only problem with this room was the pullout couch. However they are in the process of changing them and I will definatly stay here again. In fact I am making a new reservation now. Go, stay and enjoy all the buffalo has to offer. The free concerts are great. and after 20 years they really know how to put on a show.
I have stayed here before when it was a Radisson and it has gone straight to ---.
After checking in I wanted to take a shower, however there were no towels in the room after calling down twice, and an hour later, I finally got some.
I went into the shower and found old soap that someone had left in there and hairs in the bathtub.
The shower was scalding hot because there was no cold water in the whole room, not any of the faucets, nowhere. Even the toilet had hot water going to it because when you flushed steam would come out of it. The toilet had a huge crack in it and a hole in the porcelain.
After the horrible shower experience I laid on the bed to watch TV and the picture above the bed came off the wall and barely missed me.
None of the ice machines worked, the furniture and carpet had burn holes everywhere.
The next day when I was packing up I found a used condom by the nightstand.
I told the front desk about all of this and they gave me half off, they should not have charged me at all.
Stay away from this --- hole!
We loved it!
COMFORT SUITES, BUFFALO N.Y. Nov 26 '04
Anxious to see the famous "Rockettes", in the Radio City Music Hall "Christmas Spectacular", we booked an overnight package without first checking the hotel - COMFORT SUITES! After reading the previous report, we were quite apprehensive and prepared ourselves for the worst. At least our tickets were booked!
Located very close to the Peace Bridge (from Canada), we had no difficulty following the directions provided. Valet parking was available, but our package offered complimentary parking a short block away.
On arrival, the lobby looked warm and welcoming - as was the friendly Reception Staff. As instructed, we used our room key-card to access the elevator as well as our suite. (All rooms have the same layout.)
We were delighted to enter a lovely, large living room with kitchenette (fridge, wet-bar, microwave, coffee-maker and supplies) tucked in an area on the left - and a full sized dining table and chairs on the right of the upholstered furniture, including a pull-out couch. Alongside the TV were double doors of beveled glass, with tied-back draperies to provide privacy for the bedroom beyond. (Ideal for parents with children - or even two families.)
We had a king-sized bed, sturdy 'blonde' furniture and a second TV - with remote control. The full bathroom could be accessed from both the living room and the bedroom - and everywhere was CLEAN and well furnished. The previous 'reporters' must not have noticed the "Do Not Disturb" card, placed in a pocket on the inside of the door, along with the instructions to insert it in the key-card slot on the outside.
The fact that there is a TGIF restaurant on the premises is a definite plus. Being open from 6.30am for buffet breakfast and closing late at night, we had no need to look elsewhere for any kind of refreshments.
Other than noting vending and ice machines on every floor, we didn't look for other facilities - except the free Internet access for those with their own laptop computers.
A trolley car runs up and down the middle of the pedestrian boulevard in the heart of the Entertainment District and the elegant Shea's Buffalo Theater is but a few minutes walk away.
We questioned the reception staff about the "Now Open" sign outside - and learned that the previous ownership was Radisson Suites. Apparently, the change to "Comfort Suites" officially took place three weeks ago, after approximately three months of transition. We have absolutely no hesitation in recommending this property to anybody requiring a downtown location - especially in the theatre district.
Not a place that will bring on a smile
We have arranged to stay the new Comfort Suites Hotel (previously Radissons Suites) for 2 days after visiting the Niagara Falls. Upon check-in, the first impression is a really worn grayish room with an old stained sofa set. The kitchenette is no more than a microwave oven, a fridge and a sink, which doesn't allow much cooking. The rooms also isn't clean, with bits of dirt lying about the carpeted floor. When a light didn't come on we checked the power point behind the sofa, instead finding pieces of used tissues, hair strands and other wastes. It is evident that the room hasn't been cleaned thoroughly for a while, nor did the servicing staff check if the lights were working.
Looking into the washroom the depleted toilet roll has not been changed. We were even more surprised to find a dirty piece of laundry (a woman's tank-top) hanging from our shower curtain. The latter finally convinced us that the room needs to be changed. We approached the front desk which was very accommodating, but the 2 other rooms we checked weren't clean either. Some rooms were stuffy, and the hotel's antiquated ventilation system takes 10-15 minutes to be activated.
Under this situation we informed the hotel that we are changing our stay to 1-night. Regardless, next day the cleaning staff woke us up at 8.30 am(!), knocking loudly wanting to service the room.
The hotel has a very good location in the Theatre District and right by the trolley line, but Chippewa St. is also the main pub stretch which we heard that care must be taken when walking alone at night. We did not however encounter problems. We later read a Buffalo News article about the hotel which mentioned that the hotel is losing money, under its 3rd management within its 11-years history and owes the city money, which will explain the hotel's poor maintenance.
The hotel has some saving graces. Its front desk staffs provides excellent service, the hotel provides free airport transfers and decent complimentary breakfasts at TGIF located in the same building. The rooms are also adequately equipped for stay, though everything is showing age. There is also free wireless internet access at the lobby.
If you can somehow put aside the room cleanliness or have loyalty points to claim for a short stay, this may be a viable option. Otherwise, my suggestion is to find somewhere else. This is not one of those places that will make you smile.
Radisson Needs Work
I recently stayed at the Radisson Suite in Buffalo. The hotel room is roomy, with a large living room, a bedroom, a kitchenette, a large bathroom, and a powder area. The hotel however, needs a major facelift. The décor in the rooms is dated by 15-20 years. The light colors on the couch and chairs show off the wear, and even if they are clean, they look dirty. I did not sit on them. The shower did not have any water pressure and when I tried to adjust the shower nozzle the shower head fell apart. The "fitness center" in the basement is very small, and very hot. The hotels location is a major plus. It is very close (3 minute walk) to the bars and restaurants on "Chippewa Street". The nightlife was nice, it made the stay pleasant. The breakfast buffet is included with the room and it is very good.
Great stay in the center of the city
The only problem we had was room service was closed Thanksgiving Day.
We were in town for a concert at the Tralf and the hotel is less than a block away. Great location if entertainment is your reason to visit Buffalo.
TripAdvisor Reviews Comfort Suites Downtown Buffalo
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