Poorly Managed

Guests with dogs are accepted at this hotel and are given rooms on the first floor. If you do not have a dog be sure and ASK for a room on an upper floor. We did not ASK and were put in a first floor room. Later, a guest with a dog was placed across the hall from us. The guest left the dog alone in the room where it barked continuously. We were moved to another room but it was not what we had requested.

As for amenities, take your own light bulbs the hotel appears not to provide them in all the lamps in the room. This hotel does have a computer for guest use, but it is out of order and no one knows when it will be repaired. Management was not available at time of stay nor have they responded to our complaint.

Travel With Kids

This hotel is excellent... free full hot breakfast and walking distance to the mall. Super large rooms and absolutely spotless rooms. We will return. The free internet and heated pool are nice to have.

Mountain Retreat

The free full hot breakfast was excellent and the location is unbeatable -- especially if travelling with kids. It is at the mall and there are literally tons of places to eat and have fun within 5 minutes walk. The rooms are extra spacy and include a fridge and microwave.The scenic Blue Ridge Parkway is adjacent, and so is I-26. I would definetely recommend to anyone travelling to Asheville. You can get the best rate by booking early, the hotels sells out on weekends.

Great Deal/Stay in Asheville

My teenaged son and I had a wonderful experience at this hotel. Despite the onslaught of tour bus guests having breakfast at the same time, the hotel managed to keep all of the food stocked, including the delicious waffles. The front desk person was very helpful and cheerful. Asheville is an expensive place to stay in North Carolina, and this hotel is a bargain, and convenient to I-26, I-40 and I-240. Because of our pleasant experience, my family will be staying there over the Christmas holidays.

Loud and out of the way

I am a business travel and stay at the Comfort Suites often. This hotel was the worst Comfort Suites I have been to. The front desk staff seemed annoyed at having to check us in and then the housekeeping staff was loud almost the entire afternoon. I told the front desk of this problem 3 times and it still did not stop. I would stay at a quaint Asheville B&B instead of this hotel.

Great stay!

We thoroughly enjoyed our stay here. The hotel is only about 10-15 minutes from downtown and from the Biltmore estate and is located right next to a shopping mall. The rooms are very nice and clean. Microwave, refrigerator, sitting area in the rooms, and wireless high speed internet. Best complimentary breakfast I've seen in a while - fresh fruit, cereal, muffins, bagels, boiled eggs, oatmeal, waffles, danishes, juices, coffee, etc. Friendly staff. Great value, very comfortable stay. Would definitely stay again.

Uncomfortable mattresses but clean

The one thing we could find about the hotel that we did not like were the mattresses. You could feel the springs in them. We were very tired from traveling so we did not mind. The hotel was clean and was well equipped as much as any hotel we have visited. The staff were not very outgoing but were not rude or anything.

Terrible experience

Very bad experience. Were assured by the telephone reservationist that our "suite" would accommodate five of us, including my teenaged daughters boyfriend--that there would be an adequate separation between the suite sections to make the arrangement "appropriate." Checked in to find one bed and a meager sleeper sofa that could really only sleep one reasonably-sized person, all in one tiny rectangular room. Nothing "suite-like" about this, except that a bed was replaced by a less comfortable sofa. Would have been better off with two beds. No linens for the sleeper. When we explained these problem to the staff, they said we could pay for another room if we wanted (!) and were NOT accommodating at all. Said they weren't responsible for what we were told by their representatives.

Will NEVER stay at another Comfort Inn.

Great Location

My daughter and I travel together often and we prefer a larger room, which is why we chose CS Biltmore Square Mall. The room was clean and the furnishings new, the towels thick, the breakfast bar great, the staff friendly and helpful. The location was central to the tourist sites we visited and the mall easy to find. 3 nites (inc Sat) @ $100/day inc taxes.

Comfort Suites - Biltmore Square

Comfort Suites USED to be a great place, but has gone

downhill quite a bit in the last year. Was quoted a low rate when the reservation was made 6 mos. in advance. Called to confirm reservation and everything was fine. By check-in time, our rate increased. That issue was finally resolved. A few days later at check-out time, the

rate had substantially increased again. The guest laundry did not work correctly (try traveling home w/damp clothes that didn't dry after an hour in the dryer and airing in the room overnight!) The cleaning staff was fine, but not the front desk.