Comfort Inn & Suites Durango

I travel to Durango often and always stay at the Quality Inn, even though it is not in "downtown" Durango its location is nice and quiet. The staff is always very friendly and are familiar with directions to many places in and around Durango, which I often need. My favorite thing about this hotel is they have breakfast out before 7am and serve hand held burritos, which I can take and eat in the car when I dont have time to sit.

My wife and I spent one night here. The hotel was built in 1997 and the property is very nice. But management is the worst we have seen in many years of travel. Choice Hotels rates this a Gold Award Winner, but it doesn't begin to compare with other Choice Hotel Award Winning hotels we have stay at.

First the good things - The hotel property is very nice. Our room was large and included a microwave and refrigeratr. Quality of beds is important to us and our king size bed had a modern style "plush" mattress, which made it very comfortable. Our pillows also were good, and our room was clean.

Now for our bad experiences - There was only one desk clerk checking in guests in this hotel of over 120 rooms. She was constantly having to stop checking in guests to answer a steady stream of phone calls, with at least 4-5 guests waiting to check in throughout the late afternoon and early evening. When we wanted information on restaurants, we were the 5th in line and before we got to the head of the line, she had to completely shut down the front desk while she checked to see if a room was clean and ready for another guest in front of us. It took us 10 minutes before we could speak to her. A sign over the desk said the Manager On Duty was Carolyn Rector, but she never came to the front desk to help relieve congestion, and didn't even answered the phone while the clerk was away from the desk. It rang almost constantly the whole time. When we asked the desk clerk if the number of guests was higher than normal, we were told that the hotel had been full every night for the past week.

We tried using the jacuzzi, but the water was only lukewarm and the side jets did not turn on. When we asked the desk clerk for help, she said she would get to us when she had time. After waiting 20 minutes we gave up and went back to our room. Apparently she was not only the only person checking guests in, but the only employee working that day.

Breakfast also was not good. We arrived 45 minutes before breakfast ended and found the fruit bowl empty, and no biscuits remaining for the biscuits & gravy. Breakfast at that point consisted of two cold cereals, instant oatmeal, white bread to make toast, and very plain donuts from a package, plus juice and coffee. Nothing else. The coffee was so weak one of the staff finally made a new pot after several guests complained. Shortly before breakfast ended, some breakfast burritos were brought in, but the fruit and biscuits were never replenished.

My wife and I liked the hotel and fortunately everything in our room was fine. But we would not stay here again because the hotel appears totally incapable of handling any guest problems or needs that might arise.

We stayed at the Quality Inn for a return trip to Durango after staying at the Iron Horse the previous week (see my review of the dump to understand why we didn't go back).

My family and I really enjoyed our stay. The breakfast (breakfast burritos and biscuits and gravy) were good, and saved our family of 4 about $20 going elsewhere for a hot meal).

The pool was nothing special, but I didn't expect it to be a Las Vegas style pool.

The room was very clean, and seemed very quiet. I never heard our neighbors.

The place was packed with a tour-group of elderly folks, but there was never any problem with them taking all the food as an earlier review said. There was plenty for all.

We WILL be staying there again.

I booked a small motorcoach group with this hotel and got the cold shoulder from the management. Refused baggage handling even though we were willing to pay and when I tried to complain the general manager was not available and did not return calls.

I stayed here with family and my dog for Memorial Day Weekend. There was a mix up with the reservation so we had to change rooms after the first night. But the rooms were spacious and clean. The breakfast was very good - particularly the breakfast burritos. We noticed that there were quite a few folks with dogs - it is one of the few friendly dog hotels in town.

Our family of four stayed here two weekends in July. The first weekend went off without a hitch. The second weekend was an entirely different story. We had a room on the first floor near the breakfast room. The people above us were affectionately known as the "Clompers". You could hear every move they made and boy did they move! A bus load of senior citizens cleaned out the breakfast buffet and those of us who ate after them enjoyed a breakfast of cold eggs, potatoes and sausage. The staff seemed to laugh it off. If you decide to stay here, do not settle for a first floor room and if you see a tour bus, beware!

The quality inn was okay, the rooms were a little cramped and the pool left A LOT to be desired. The rooms were kept cool and the service was pretty good. The breakfast is not kid-friendly, if you have kids i suggest not going there. If you are going to durango and are not really going to be in the hotel that much and will be out basically all day then it should be fine but if you will be in the hotel for somewhat of a large portion of the day I suggest you dont stay there.

We had a very pleasant stay at this hotel, with a large room, and good facilities.The staff were helpful, especially advising us on international phone calls to UK. The only (slight) criticism we had was that the water in the pool was so bitterly cold that we really couldn't swim in it. Apart from that we were glad that we had chosen this one, as it was in a quieter area than the main strip of hotels in Durango. We would stay there again if in the area.

Our room was very spacious with a king sized bed, kitchen area, sofa and table, desk and nice bathroom. Our room overlooked the river and we were able to see rafters float by during the day. Also a very nice wide, cement walking path behind the hotel. Breakfast was very nice also. The building appeared well kept and clean, as we saw people scrubbing walls in the hallways. The thing we found most REPULSIVE, are people who actually bring their DOGS on their vacations and expect others to appreciate that a dog or dogs previously were sleeping in their rooms, jumping on beds, on the sofas, etc. Soon hotels will not only have smoking rooms, but rooms for families with dogs. We will look for hotels that ARE NOT dog friendly.

On the Choice Hotels site, it bills itself as Durango's newest hotel--don't let that fool you. It may be the newest, but not the cleanest. Serious mold in the bathroom. We had a dog with us and she was extremely interested in smelling one particular place on the bedspread. AND they tried to overcharge us on checkout and the woman at the counter didn't know how to reverse the erroneous charge she had already made. You can do MUCH, MUCH better than this place.