Comfort Hotel London Heathrow

Address: Shepiston Lane, Hayes, Middlesex, England, UB3 1LP, United Kingdom | 3 star hotel
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This 3 star hotel, located on Shepiston Lane, Hayes, is near Whiteleys, Southall, Stockley Park Golf Course, and Agua Bathhouse Spa.
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    Historical Traveler Reviews Comfort Hotel London Heathrow Hayes



    Stayed at the Comfort Inn for one night arriving from Terminal 4 by Black Cab which cost me 25 pounds some things never change I thought Dick Turpin was dead. I booked a none smoker when I arrived in my room all the windows were open and the place stank of stale smoke . I was disappionted with the reception staff very rude and arrogant, for one moment I thought I was in some Eastern Block Country. Give this place a wide berth its a con .

    Bill Daidson

    Kentia Close



    Not bad


    it seems like its only me and my family that has had a pretty good experience with the comfort inn in hayes the area is a little run down granted but that said the whole area round heathrow is .the hotel its self is good we had a family room which had two rooms and a ensuite bathroom which was spotless the beds were comfy and the road noise was not to bad .parking was in the with the deal and the car was safely parked in an underground car park.please dont use the shuttle bus a taxi is far far better spend the extra money .about ten mins to the airport.the resturant is expensive but again thats london for you .i only paid 60 for the night and 15 days parking so i have nothing to complain about .

    Wouldnt stay there again


    We had a problem with our booking when we rrived and the receptionist was incapable of doing anything wso we had to speak to the tour booker on the phone.

    The food in the restaurant wasnt great and very over priced but at last the waiting staff were the friendliest in the hotel.

    The only redeeming factor was on our return our battery in our car had died and a manager came out with a jump start kit to help us- so at least he tried then - shame they hadnt been so helpful before our trip when we arrived.

    The place had a lack lustre cant be bothered attitude and we definitely would NOT stay there again

    Location is everything!


    If you are looking for a good nights sleep before a long haul flight, then don't stay here! You may as well sleep on the hard shoulder of the motorway, it's that close! We asked to be moved to a quieter room but in reality there are no quiet rooms here. Pay a bit more and stay somewhere quieter. We left for our flight to San Francisco feeling exhausted through lack of sleep. Be warned!!

    No parking, no sleep, no apology


    Overall, this is by far the worst hotel I've ever stayed in, including back-packer hovels in inland Turkey!

    I arrived on New Year's Eve after prebooking weeks ahead and there was nowhere to park, nowhere even to leave the car while I asked for help. I finally found an unsurfaced area where my car got stuck. After pushing it out I finally made it to reception, covered in thick mud to be told " of course there's nowhere to park- it's New Year's Eve". I pointed out I'd pre-booked. " If there's no spce you can't park" they told me. By now I had less than 6 hours before my flight and became agitated, much to the amusement of the party-goers. Finally I was told I could park but would have to move the car early next morning, which meant even less sleep. I agreed to this and went to my room ( which smelt of smoke). a couple of hours later the fire alarm went off. I phoned Reception but there was no answer, so I had to dress and walk down the stairs. All the guests were told to go back to bed with no explanation given. An hour later the alarm went off again,. I was so exhausted that I stayed in my room till the alarm stopped. It seemed moments later that my alarm told me it was time to catch my flight. I spoke to the Manager, filled in their complaints form and later wrote; no apology.

    Avoid this hotel - even a night stopover is bad there


    This is an old hotel with cold and dirty rooms. The water was barely warm. The hotel shuttel stops at 10 pm and the normal "hotel hopper" does not stop there - a black cab ride is 14 pounds!

    Missed Alarm Call


    The hotel location, bar area, restaurant quality and room were all mediocre which whilst disappointing was not unexpected.

    What was unforgivable was the forgotten early morning alarm call, not just for me but for what seemed to be all the guests catching the 28th July 6.15 am Shuttle to the airport. Personally, I began a very long journey stressed, unwashed, unshaved and very unhappy. The bus was delayed due to families suffering the same ordeal. Not one word of apology from the duty manager chatting away to the bus driver, or from the "bemused" staff on checkout. I just wish I'd had my wits about me to make an official complaint at the time.

    All an airport hotel has to do is feed its guests adequately, make them comfortable and see they get off to catch their flights in good time. It seems the Heathrow Comfort Inn can't even get this simple mission accomplished.

    Not Up To Standard.


    My father and I stayed in this hotel as the last night of our trip through Europe. Boy what a mistake when we thought we were saving money by staying near the airport. On the front page it says shuttle to airport..of course it doesnt tell you that you have to pay and even when we asked they gave us the wrong price for the shuttle so we ended up paying 12 pounds (roughly 24 usd) to take a 20 min trip to the airport. At first we were impressed with the nice look of the hotel on the inside however that soon changed when we found out the restaurant charged a minimum of 10 pounds a person...we would of gone somewhere else however the neighborhood seemed a bit sketchy and left much to be desired for...ahh but now the review of the room. The bathroom was in the tub and mold on the shower curtain. Gross. As well as the trash can hadnt been emptied since the last few people who stayed in the room. The beds were relativly clean however still not that also left something to be desired for.

    Comfort Inn, Heathrow


    We stayed at the Comfort Inn near Heathrow Airport in March, 2004. I picked the hotel because it says that there is a shuttle service to and from the hotel. Silly me-- I thought that meant a FREE shuttle. No, it means that you get to take the Hoppa Bus (which goes to a number of hotels) at a cost of 3 pounds each, each way. The bus service was efficient and did not take long to get there. He hotel lobby and restaurant are very swanky looking-- unfortunately the room we were in was a "standard double" which meant a small room at the end of a long corridor and upstairs with no elevator that I could find. It was an okay hotel--probably on the level of a Super 8 in the USA, but certainly nothing to write home about.

    Worst start to my holiday


    I had booked this hotel in conjunction with a car park to ease myself into my New York trip. I wish I hadn't...

    The room was miniscule, it stank of smoke and I wasnt convinced of its cleanliness.

    I ventured into the bar, and even the beer seemed watered down.

    Didn't think much of the surrounding area either.

    TripAdvisor Reviews Comfort Hotel London Heathrow Hayes

    3.50 of 5 stars Very Good

    Travel Blogs from Hayes

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