Norfolk Hotel

267 Hagley Road, Birmingham, West Midlands, England, B16 9NA, United Kingdom | 3 star hotel
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This 3 star hotel, located in the Edgbaston area of Birmingham, is near Birmingham Botanical Gardens and Glasshouses, Selly Manor, Sherborne Wharf, and Edgbaston Reservoir.
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    Historical Traveler Reviews Norfolk Hotel Birmingham

    Give it a miss


    I visit the west midland at this time most years. I normaly stay in wolverhampton, but decided to go for a change of scenery on this occassion. What a mistake that was. The room was basic to say the least, only 3 chanels on the tv worked, got manager to check it and he said the outside arial was causing the problem and it would be fixed the next day, not. Breakfast was a do-it yourself affair, you had to do your own toast by putting it through a large toasting machine[twice]as once was not enough, and the hot food was never hot. In all i stayed at this hotel for 10 terrible day's. Bed's were uncomfortable, sheet's were paper thin, and to cap it all there were 2 false fire alarms, on chatting to one of the firemen i was informed that this happens on a very regular basis due to the very sensitive fire alarm system they have installed. On my return home i contacted there head office concerning my stay, my comments were ignored. So all in all i would say be aware that this hotel is basic in every sense of the word. Oh and by the way although the tv in the bar could get all channels mine was never fixed.

    Don't stay here!


    This is a terrible hotel and seems to maily attact characters from the seedier side of Birmingham. The rooms are awful, bathrooms smell and have mould. It's generally a highly undesirable place. The food is a disgrace and made me feel physically sick just to look at - and it was only a sandwich!!!!

    Mrs Sandhu owns the hotel


    This is the worst hotel i have ever stayed in. I had read the reviews before booking and, stupidly, believed the last review raving about the food and decor, leading to believe a refurbishment. My room was at best dingy and at worst mouldy and smelt so, so musty and this was a so called premier room. The icing on the cake was when i found out that the writer of this rave review was actually the wife of the owner of the hotel.....a very dirty trick.



    Do not stay at this hotel.

    It actually made me feel physically sick.

    Everything was old, dirty and extremely smelly.

    The breakfast area was unhygenic.

    Seedy hotel


    As the chaperone for a group of American high school students on a 2-week literary tour of England, it was important that each hotel be clean, safe, and comfortable, especially as we had no control over the arrangements made by the travel company we used (Passports).

    Although we stayed less than a day at the Norfolk, that was enough! The rooms and common areas were shabby, grimy, and dank. The bathrooms were musty and generally unclean. Some students found hairs all over their rooms and tears in the sheets. We instructed the students to go into their rooms, lock the doors, and stay inside until the next morning.

    It put a damper on an otherwise enjoyable trip. We will definitely let the travel company know that this hotel is not suitable for student groups or any other travelers.

    Fawlty Towers versus Norman Bates motel!


    Having thought we'd booked the Comfort Inn city centre, which had great reviews, we discovered the day before our trip that we had booked the Comfort Inn Edgbaston with very poor reviews!! As we didnt have time to alter the booking we arrived at the hotel with some trepidation. We were right to be anxious. The first room we were given was a twin. We had requested a double. Back to reception we went. The friendly receptionist immediately gave us a double but it was by far the worst hotel room we have ever stayed in. After walking up a number of long very shabby coridoors, we found our room at the end of a dark hall. (The lights were not working in the coridoor)We entered our room and found it to be very small with a double and a single squashed in to it partially blocking the doorway. The pillows on the bed were filthy and covered in stains and the worn blanket was totally inadequate. However the 'peace de resistance' was the bathroom (if you could call it that.) It was so small you could hardly get into it.The grouting and the shower curtain were mouldy, there was a large crack in the shower tray and the head itself was 80% blocked and water came out in a very slow trickle. It was disgusting.My fiancee actually refused to get in it. After one night in the room we complained about the state of it and were upgraded to a 'Premier room' which turned out to be what you would expect from an average basic room, but at least it had a clean bed and adequate bathroom. To cap it all, we arrived back after a long day out to find our room had not been serviced. We were told that the cleaners had a problem with the key and could not get into the room. A bag of clean towels had been dumped outside our door and the porter eventually arrived with a carrier bag full of milk,sugar,teabags etc. Our four days away turned into a very stressful event and we would not recommend this hotel to anybody,not ever! PS,there was a skip full of stained mattresses in the rear carpark either being taken away or delivered!!At least the friendly squirrell in the 'garden' looked as if he had a good nights sleep!!

    DISMAL !!!!


    WOULD NEVER STAY THERE AGAIN.!!.. We booked this hotel 3 months prior to watch the ICC cricket tournament match at Egdbaston. After booking a double deluxe room through the internet, we were given a room which was so small and a wash area which in no way was deluxe!....The shower was broken, windows were mouldy etc...the other group that booked with us got perfectly adequate rooms and after pointing this out to the duty manager, there was nothing they could do...DO NOT STAY HERE!!

    Awful sheets


    My stay at the Comfort Inn on Hagley Road was awful. The sheets were paper thin and there was no mattress cover on the bed. I could smell smoke on the bedding, even though I asked for a non-smoking room. I wouldn't use the blanket on the bed for an animal, let alone me. The windows were hard to open because of the nets and the coffee at breakfast was, without doubt, the WORST coffee I have ever had.

    Overpriced and shabby


    We stayed at the Comfort Inn, Edgbaston for 10 days in September, 2002 and found it to be lacking in many areas. Located in the leafy suburb of Edgbaston, the neighbourhood was pleasant and close to friends who live in the area, though a good 20 minutes by bus from the city centre. The hotel, however, appeared to be quite run-down. There were cigarette burns in the sheets (a non-smoking room), the bathroom was dingy and literally the size of a small closet. Restaurant staff was extremely rude and it's impossible to get breakfast after half-past nine. The in-room stock of biscuits, teas, coffees and hot chocolates was replenished daily, though. Our travel agent was able to get us a good rate, but the 79 advertised at the front desk is easily double what a hotel of this poor quality is worth.



    I stayed at this hotel in early March 2004 having booked a standard twin room with breakfast for two at a 50% reduced late rate.Overall the hotel entrance and reception area was fine, (if a bit uninspiring with two pots of very dead plants outside), however, the toilets were a quite grim - very 1960/70?s municipal school in style.At check in the reception staff were friendly, efficient and apologetic for the room not being ready, (I had arrived an hour early).The tea I ordered whilst waiting for the room was good, strong and came with a basic selection of biscuits.The lift to the floor my room was on, (top floor) was a help and did away with having to drag luggage up multitudes of stairs.When making the booking I had requested a quiet non-smoking room, (a request the staff had acknowledged when I checked in), and whilst I didn?t smell any smoke in the room, I was surprised to find that the room was at the front of the hotel and as such overlooked the Hagley Road, one of the main roads into Birmingham with four lanes of traffic, not exactly quiet. In addition to this, despite repeated attempts by both myself and the manager, no amount of force could close the exterior window, which for some reason kept springing open eight inches. Therefore, despite the secondary double-glazing the requested ?quiet room? was anything but quiet.Other than the problem of traffic noise and being able to hear everything in the rooms either side, and I mean everything (TV?s, sneezes, coughs etc!), the room itself was fine and of an adequate size for one night, however, after two stubbed toes the armchair had to be temporarily re-located overnight in front of the door, thus blocking any chance of an emergency exit.The beds were firm with one being distinctly lower than the other. The pillows, (feather) looked though they had seen better days being yellow in places and very thin however, they were soft. The bedding consisted of sheets, a blanket and a thin cover (all perfectly adequate for what turned into a very hot room overnight).There was a telephone and hairdryer as well as a small TV but the remote control didn?t work and there was seemingly no way to control the room temperature, which became extremely hot during the night.Whilst the bedroom overall was OK, but nothing to write home about, the bathroom was pretty hideous. The grouting around the bath was more black than white. The shower-head was tiny - about 1? across. There was little in the way of hot water ? only lukewarm, which ran out after a while. The hot water tap on the bath became stuck on open and only eventually turned off after being hit repeatedly with a hairbrush!! The boxing in of pipes next to the toilet meant that elbows were regularly bashed! And as if all that wasn?t bad enough, the bin in the bathroom was full to overflowing with things - too disgusting to detail here, disposed of by previous guests.Breakfast the following morning was OK, but again nothing special and with a long delay on tea or coffee due to overworked staff.All in all, for the reduced rate I paid, this hotel it was just about acceptable for one night and Birmingham was easily accessible by bus from a stop directly outside the hotel. However, having got little sleep due to excessive heat, noise and uncomfortable beds, despite the friendly and helpful staff and parking facilities, I doubt I will return to this tired and rundown hotel.

    TripAdvisor Reviews Norfolk Hotel Birmingham

    1.50 of 5 stars Poor

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