No comfort at the Comfort Inn

The lobby was decent which is usually a good sign. One of the two elevators was broken and the other was very shaky. My 12 year old granddaughter and I carried our bags down 5 flights of stairs. The first room was so bad we demanded another. The second was bad but a little better. The beds did not have top sheets. The TV screen looked like someone wiped it off with a filthy rag. The coffee pot was dirty. The bathroom sink and floor were visibly dirty. The bathtub was chipped. Non-smoking room had very strong smoke smell. There were more problems but you get the picture. We had a reservation to return there on our way back home. Needless to say, I cancelled it. There is no excuse for filth!

The staff we encountered were very nice. I know it's not their fault.

For the love of God take your family elsewhere

I made the fatal error of prepaying for my room through hotels.com so I couldn't leave and go elsewhere without losing $400. This place is awful...completely filthy and unhelpful staff. It is not really that close to Jacobs Field, the Rock n Roll Hall of Fame, etc. Then, after arriving home I found they had charged my credit card for the rooms even though I had already prepaid. What a nightmare. As others have said, I have normally had good experiences at Comfort Inns, but after this I am boycotting all Choice hotels and have told the national headquarters so.

You can't be desperate enough to stay here!

We booked this hotel for a weekend getaway to Cleveland. We were surprised this hotel was in business. We booked it because it had a convenient location, was reasonably priced and we have had great experiences with Comfort Inn Hotels.

We were extremely disgusted with how dirty and neglected this hotel was. The hallways were very filthy. The non-smoking room we booked smelled of stale smoke, there were several unsightly stains on the carpeting, the bathroom was ridiculous in everyway possible.

We immediatly checked out and found another hotel. Please don't waste your time or money on this hotel. There are plenty of great hotels that are still economical downtown Cleveland.

Very disappointed with 'old' hotel, needs update

I booked the hotel on Hotels thinking of a great price, well that part was OK...the hotel is located in a good place just needs updated, the rooms were of the 1970's look and were clean enough, but the A/C didn't work too good and we were facing West. I would probably not stay at this estabilshment again, I can't belive Choice, who owns Comfort Inn would let a property go like this is.

Our room was fine

I was frightened to stay here after reading the previous reviews, but it was already paid for. I give it an average rating for the room and above average for the staff's friendliness. Beds were very comfortable. Only negatives: Air conditioner couldn't keep up with afternoon sun, but was okay at night. Shower surround could use replacing or serious cleaning. Heavy air freshener smell left when we opened the window and wasn't covering up any other offensive odors. Desk and housekeeping staff were the friendliest people ever. Room 418 was a fine place to stay for a budget chain type hotel experience. However, they just started allowing pets last week- this is always a bad idea in my book. I try to never stay where pets have slept the night before.

It was lacking

Stayed at this hotel at the end of August. The room appeared clean enough, but there was a stale, moldy, musty smell that housekeeping must have been aware of, since they seemed happy to douse it with too much air freshener.

We saved a few dollars with the low rate, but it would have been worth paying more for a nicer place.

Parking lot danger

We visited on May 4, and 5, 2004. The room and amenities were fine, but we had a near-death experience crossing the alley on foot between the parking lot and the hotel. They need speed reducing bumps in the alleyway to keep drivers from blasting thru there at 30 mph, and they need to post signs indicating dangerous crossing.

Cheap Drinks

Clean Sheets and Towels, that is the only good thing I can say about the room: Door, covered in WD40 oil (this wiped off with a paper towel, was not permanant as I was told by front desk). Table so dusty you could write your name in it. Windows dirty. Chairs, put it like this, you wouldn't want to sit in them. Hair on toilet bowl and in bath. Bathroom vent clogged with dust.

So why have I given it two stars? The bar, and more importantly the hotel staff. The staff seem to appreciate the fact that they work in a lousy hotel, but seem really committed to ensuring that you have a good time while you are there.

I stayed as part of a tour group, and the bar staff really looked after us. I am not sure what the proper prices were but we paid about $1 a drink plus tip. They were really friendly as well.

If I was paying, I wouldn't choose to stay there again, but as it turned out I still enjoyed my stay.

Not Up To Anyone's Standards

Stayed here for an extra long weekend impromptu visit at the end of February. The only nice thing I can say is that all of the staff were friendly and courteous. I booked Comfort Inn based on past good experiences all over North America. Problems: room was dirty; lounge chairs soiled beyond belief (I have left better chairs on the curb for the trash man);sheets did not fit bed;small, no, tiny TV;the radiator/AC unit cover was broken and just leaning against the wall; there was mildew on the shower curtain; one of those damned "water saver" shower heads so that we had to run around in the shower in order to get wet; coffee pot either not cleaned every day or when it was cleaned no replacement coffee bags were left; the phone was circa 1971 and none of the dialing instructions could be read; walls were paper thin (worse than usual); crappy connecting doos between every unit;of special interest to parents..slider window opened but no locking device and no screen and the hot water came out of the tap at above boiling temperatures. Everyone in my group had an unpleasant near-scalding incident. Sorry, but I wouldn't recommend this place to my ex mother-in-law.

Warning! stay away from this hotel

This is one of the worst hotels I have stayed in. The manager smelled of alcohol and appeared to be intoxicated. The room number was written on the room door with ink pen. The bathroom floor and tub had clusters of long black hair stuck in various locations. There was phlegm or nostril exudate smeared on the side of the bathroom counter. What a dump!