Club Quarters San Francisco
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How has this hotel rated in the past?
- Room service
- Free High-Speed Internet
- Wheelchair accessibility
- Fitness/Health center
- Business Services
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Historical Traveler Reviews Club Quarters San Francisco
I almost cancelled my reservation after reading the previous horrible review. Glad I didn't. We stayed Fri-Sun. Our rate was $82 for 2 twin beds. The room is small, but manageable. The location of the hotel is perfect and for $82, I can't complain. The room was spotless and modern. I travel for business at least half the year and this hotel is as good as the best Hilton, with a smaller room and no queen beds. If you're looking for cheap, clean, modern and close to the action...it's perfect. If you are bringing your 3 kids, you may want to try somewhere else.
Worked fine for us!
Hotel is in a great location next to the Embarcadero. We paid a few extra dollars for an upgraded room, the "director", and the room was plenty big enough for two, and it wasn't tight at all. The hallways are narrower than in some other hotels, but two people do pass easily, and it isn't claustrophobic at all. We were here for 3 days, and there was no noise or parties from the other guests. Check-in was simple; one swipe of a credit card, and we had our room key; much faster than any other hotel I've visited. Free broadband internet in the room was appreciated. Housekeeping was very good, and the room was very clean and in great working order. I'd definitely stay here again.
Smaller & louder than a College Frat House!
I agree with the other reviews... TIGHT quarters, and NO WAY was this a 3-star hotel. I had my husband and 5-yr-old son with me. When I asked for a room with two beds, the clerk explained that they do not have rooms like that; they say the cater to the "single" traveler. If I were alone, I would not have felt any more comfortable! Honestly, I could not believe the width of the hallways was legal and up to fire code... two people could not fit down the hall together side-by-side, you had to turn sideways to pass! The entryways to the rooms (another hall-like passage with two hotel room doors facing each other) were even narrower. The rooms themselves are so small, there's no way to fit your luggage out in the room anywhere in order to walk around from bed to bath, unless you hang everything up in the closet. Honestly, it reminded me of my college life!
It was like a college dormitory, with frat boys partying in the hallway til after midnight. Our neighbor was smoking pot during all waking hours (we reported him), and he snored louder than a chainsaw, CONSTANTLY. "Oh, dear, what a bummer, sorry!" was all the hotel clerk could say the next day. How about giving some kind of refund, or free breakfast, or something??? I know hotels cannot be held responsible for unruly guests; but with all the precautions Club Quarters takes to ensure casual wanders cannot enter (you need your room key to go up the elevator), I would expect a better display of sympathy and to see some attempt at getting me back as a return customer... which I will NEVER be.
The evening we stayed there, there apparently was a guest who invited his stupid, loud, drunk friends (who may not have been guests there) to party with him, in the hall and with his door open. My husband called the front desk, and they sent the security guard up. This did not work; he was too soft-spoken and mild-mannered to have any affect. Finally my husband went out into the hall to confront the guys, and it nearly resulted in a fist fight.
This kind of bull does not happen in nice hotels. Club Quarters should be ashamed of itself; and it should be renamed to Animal House or Frat Central. What kind of clientele are they catering to?
Should be Called the Tight Quarters, It's Like a Cruise Ship in Hotel Form!
The Club Quarters San Francisco is located on the West side of the Embarcadero district, at the corner of Battery and Clay, kitty-corner from the Embarcadero Center shopping mall. The hotel is an 8-story structure built in 2003. The architecture is best described as a re-creation of an early 20th Century Apartment Building like you would find in San Francisco's Marina District. The hotel has no parking facilities, but there is a Pay Garage a ½ block away under the Embarcadero Center ($30/day!!!).
Now let me take a paragraph here to explain the Club Quarters concept. It is very different from your typical hotel. CQ is, for all intensive purposes, a condominium/time share type of hotel. It's not generally open to the public, but that being said, no one is excluded if you book through right channels. CQ's sell rooms to companies and government agencies in a time share concept. So therefore if your company is always sending people to SFO, your hotel expenses could really add up, so buy a room instead. It's a great concept. Any rooms that are left over on any given night are wholesaled out and can be booked through Priceline and Expedia, as well as others, I'm sure.
We entered the lobby off a non-descript entry off Clay Street. There are two lobbies, the front lobby immediately adjacent off the street contains the front desk and self-check-in kiosks. The décor is very modern and tasteful, similar to the W Hotels concept. You feel like you have stepped into a trendy boutique hotel. We opted to not use the self-check-in kiosks because we booked through Priceline. The lady at the desk was extremely nice and helpful, but had bad news for us...their rooms didn't accommodate 2 adults and children as they only have either two twins or one queen. I said no problem, that we'd take one queen with a rollaway. Then she looked concerned and said, "umm, well, our rooms won't really fit a rollaway, queen bed and crib." I was very puzzled by that statement, but before I could respond, she said she'd change our room type to an interior corner queen, which would be a little more accommodating. I am a pretty easy going guy, so I was happy with her attitude of helpfulness. She then explained our room is blocked and now we just go over to the self service kiosk and stick in our credit card, it would then do the rest. No problem, walked over there, stuck in my credit card and it spit out my room keys. Functional and kind of fun. Immediately behind the front lobby is an elevator lobby and further still is the second lobby, which I would describe as a club lounge. It includes a flat screen TV and comfortable furnishings. Additionally there is a business center with computers and complimentary internet access. I guess this where the business people can unwind and catch up. Everything is room card key controlled, including the elevators, which is a great feature for security.
We boarded the elevator and went up to our room on the 5th floor. We exited the elevator and entered the corridor. The hallways are claustrophobic. The ceilings are low and the width is very narrow. You will have to stop to let someone walk by you. Reminds me of old cruise ships. They are well lit though, and nicely decorated. I work in the construction industry and we could never build a hotel like this due to life safety reasons. They must have qualified for some exemption due them not being open to the general public. I don't really feel it is a hazard, as most building codes are pretty excessive anyway. We winded through the maze of rooms and finally found ours.
We opened the door to our room, and all the front desk's clerks comments finally came into context. First, let me say, the room was very nicely decorated with 3½ star quality furnishings. Our interior corner queen room was comprised of a small entry foyer, then a bedroom area that was very tight and just barely fit a queen bed and a work desk, with a tiny closet beyond. Then beyond that was a narrow nook that led to a window which just fit a lounge chair. Believe it or not, they even stuffed in a small galley with a sink, refrigerator, microwave with dishes and utensils.
Looking out the window, our room looked into a very small courtyard, which basically just stared at other windows in the hotel and a small patch of sky above. The furnishings were a good style and high quality, overall very impressive for the room rate, but they are all jammed into the room with a shoe horn. The bed was quite comfortable and the linens/comforter were very clean and good quality. Being a newer hotel, everything was in great condition. Seemed like the hotel just opened.
The bathrooms were immaculately clean with a nice style, but it was definitely on the small side. There was a nice Corian countertop done in a modern style that contoured over the back of the toilet. The floor was a nice limestone tile, and all the fixtures and shelves were bright chrome and glass done in an attractive modern style. Additionally there is a lighted make-up mirror (nice touch). There is no bathtub, only a nice small shower with a nifty handheld unit. Bath care products were pleasant, but a brand I've never heard of. Room Amenities include hairdryers, coffee/tea service, alarm clock/radio and multi-line speaker phones with voicemail. The air conditioning worked extremely well and chilled us out of our room. I got a peak at an exterior view room with twin beds (maid was cleaning). It was even more cozy than our room, and is definitely not recommended for more than 2 people. But it had a much better view.
In the hallway on each floor is a Guest Closet that includes items like Irons & Boards, Extra Pillows, Blankets, bath care amenities, toothbrushes, etc. What a great idea! All items are complimentary. Additionally in the lounge you can borrow games and they will even deliver fitness equipment to your room (I don't know where they'd put it, hehehe).
There is a restaurant directly off the lobby, but it's main entrance is off Clay Street. The Elephant & Castle Pub & Restaurant is a nice place, typical of your Mid-Range English Fish & Chips joint. Breakfast was good and service was friendly. Typical prices for dining in the city. Room service menu available. We ate dinner though at the Stinking Rose, about ¾ miles away up Columbus in North Beach. It's a great place to take kids, with food overdone in garlic (which is just fine by me).
The only recreation available in the CQ is the fitness center in the basement.
In closing, the Club Quarters San Francisco is a good, solid 3-star hotel, but is not for the claustrophobic. I mean this is in all seriousness. If you like cozy, close quarters, this place is fine. If not, it will be your Hell. I will go again, but as my kids will be that much older on the next trip, I will need two rooms, but at these great rates, I can afford to. I think though, for now on, I will take the BART into the city, as the parking fees are outrageous! If I were to create a hotel chain, I would take a lot of notes from this place, very innovative, but I'd definitely make the facilities larger! My recommendation is No, because I think 75% of people won't be able to get over the negatives of this place, but that's fine, more rooms available for me!
Not a 3-star property
We booked our room through Priceline after specifying a 3-star upscale hotel. What we got was Club Quarters at $65/nt (I think I overbid) and, without any doubt, this is NOT a 3-star hotel. After having travelled extensively and staying in many, many hotel rooms throughout the world, I would have to say that our room at the San Francisco Club Quarters was absolutely the tiniest room we have ever tried to inhabit. Picture a queen size bed and then having maybe another 2 feet of space at the foot of the bed. That's how wide these rooms are. Next to the bed is a desk, and then the door to the bathroom. That's it. Other space-saving "innovations" that have been implemented: The towel rack positioned high up on the wall in the bathroom so there is enough room down low for the coffee maker (you'll have a good view of it and it'll be within easy reach as you sit on the toilet). There IS that desk where you can get some work done, although you may be a bit distracted by the TV hanging by your right ear just above the work surface. And, they even cheaped out on the door hardware to the bathroom. Their budget didn't allow them to spring for normal door knob and latching hardware so they went with a magnetic catch which makes a terrible racket when being opened in the middle of the night. Another reviewer already mentioned the large gap around the edge of the bathroom door when it is closed, which I guess provides some good ventilation but not as much privacy as one might expect. There was a small closet for hanging your clothes, but again, space constraints only allowed for half of it to be deep enough for hangers.
But just so you don't think I was only paying attention to the negative features of this new wave in corporate lodging, there were some good things to be noticed. This place is new (opened in 2003) so everything is clean and in good shape and the lobby lounge is comfy and inviting. The free internet access on two available computers in the lobby was great for doing some last-minute restaurant research and map checking. The front desk staff was very pleasant and helpful with the automated check-in and check-out process on the self-service machines in the lobby. And the location has fairly decent access to the Muni Metro and is close to the Ferry Building and the Embarcadero.
However, since it is in the financial district, the neighborhood gets pretty quiet at night and appears to be where several homeless folks have set-up their sleeping quarters after having been scooted out of Union Square by the mayor. This makes for uncomfortable nighttime treks if, for example, you are walking back to the hotel after dinner or a movie or a ballgame at SBC Park, as we were.
So, in summary, what you will get here is probably less than you were expecting in an area that is marginally acceptable, but it will be clean and new. I will likely not take any more chances with Priceline on anything less then 4-star properties just to avoid the possibility that we'd end up at Club Quarters again.
Functional & Clean
Very functional and clean. Although not much for guest amenities, the Club Quarters in San Francisco does provide a friendly and helpful staff and a spacious if less than elegant room. The Club Quarters is very much geared to the business traveller. There is connectivity for your lap top computer as well as ample filing space within the in room desk. There is not much to choose from as far as channel selections go on their in-house TV system, but the hotel's location and high level of cleanliness more than makes up for any shortcomings. The Club Quarters in San Francisco is located adjacent to the famed Embarcadero Shopping Center, and has a wonderfully low price tag when compared to other hotels in the immediate area. The check-out procedure is a bit confusing as it is automated for ease of use. Posted directions would be more helpful for a weary traveller.
This hotel cost $105 per night. The room was small, but very clean and up to date. This hotel is a great idea if you don't plan on spending a lot of time in your room with small children. I was in San Fran so I only used it for about 8 hours at night to sleep. I had a neighbor who played his TV every loud. I can't figure out if the walls were that thin or if the TV was that loud. They have interenet access in the lobby, but it didn't work one of the days. I also spent about $250 to stay at the Hyatt across the street, the rooms weren't of better quality, but the staff at the Hyatt was much more helpful with tourist type questions.
Wonderful stay/teriffic location
Club Quarters is located in the Financial District of SF and described as a hotel for "business travel", but my husband, father and I found it terrific for vacationing!! The room and bath were quite adequate and comfortable. The staff was friendly and very helpfu. And, the location was superb!! The bar/restaurant adjoining the Hotel, "The Elephant and Castle", was beyond fabulous!! Over the course of 4 days, we had all of our breakfasts there, as well as one lunch and one dinner...the food and employees were fantastic!! It goes without saying that all of the aforementioned provided us with a wonderful and memorable vacation in San Francisco!!!
For business travelers only
Stayed for three nights on a family vacation. Was a nice stylish hotel that had a lot of features that would be helpful to business travellers including a lounge with free internet access. Hotel was close to transportation and we easily got to a Giants game, Fisherman's Wharf, Golden Gate Park and the Exploratorium via public transit.
However, it does have draw backs. The rooms are very small and the only ice machine is on the lower level by the exercise room. Ask for a view, otherwise will find yourself with view of an adjoining building's wall.
Also the corridors are very long so if you have trouble walking ask for a room near the elevator.
Oddly the bathroom door just pulls shut and has a half inch opening along each vertical edge. Essentially those in the bedroom have a perfect view of those in the bathroom even with the door closed. OK when alone but not for guests.
Front desk was not very knowledgable. Was no help on access to public transit (said take a taxi) and even when called a week ahead of time for adjoining rooms admitted that they did not make the arrangements.
Were nice and polite but not helpful -- maybe they are just very new.
Lastly they have a self help electronic registration system that is not an option (i.e. you must use it). But it can't be used when staying in two rooms and has no instructions. Whenever we were in the lobby the hotel staff were assisting guests with the equipment. Seemed more of a hinderence than a benefit.
Stayed here over the Memorial Day Weekend. Got a deal for about $75/night after taxes. At this rate, it's a fair deal.I have mixed opinions about this hotel. It's rated as 3.5 stars through Hotwire, and many of the amenities do make it a 3.5 star hotel. There's free high speed internet access in the lounge; pillows are fluffy; and showerhead is handheld.This hotel reminds me of an efficiency hotel, somewhat like the Sofitels in Europe. It is geared toward the business traveler. The rooms are small and can only accommodate 2 people. Rooms come with either one queen bed or two twins, but the beds are smaller in length and width than standard beds. For tall people, this place may not be a good option. My brother is 5'9" and he had 2-3 inches to spare at the head and foot of the bed.Biggest drawbacks: Small room and no drawers to unpack clothes, so all luggage needed to be placed neatly in closet. Small TV (approx 18 inches located in corner of the room) makes viewing for both people difficult.Minor things that didn't bother us that may bother others: Ironing boards/irons are supplied but you have to go get it yourself from the hall closet. There is only one ice machine and it's located on the bottom floor.Overall, at the rate we got, I was quite pleased with the hotel given its location and proximity to Market Street and Union Square.