Club Hotel le Totem

Address: Place de l Eglise, Flaine, Haute-Savoie, Rhône-Alpes, 74300, France | 2 star hotel
Searching for availability...
*Prices above are provided by partners for one room, double occupancy and do not include all taxes and fees. Please see our partners for full details.

How has this hotel rated in the past?

  What's this?
Discover trends in hotel experiences based on real traveler reviews and ratings. Mouse over circles to see what some travelers had to say.


This 2 star hotel, located on Place de l Eglise, Flaine, is near Val Joly, Mont d'Arbois Ski Area, Le Jaillet Ski Area, and Beauty Farm.
Map this hotel

Photos of Club Hotel le Totem

    View all photos

      Historical Traveler Reviews Club Hotel le Totem Flaine

      Not bad at all


      I've never posted on a review forum before but felt I should after reading the poor reviews before going to Hotel Totem last week and worrying (unnecessarily) about our trip.

      The food was good and plenty of it and we had four healthy appetites incuding a fussy eater and a serious nut allergy in our group. The restaurant staff were excellent and brought extra bread and clean crockery whenever asked. The rooms were basic but clean; as someone has already said it isn't a five star hotel but has never claimed to be and the cost reflected this.

      To be fair there were a lot of screaming children but if we hadn't booked last minute we probably would have realised this would be the case as the hotel actively promotes itself as child/family friendly with tons of child care facilities.

      Perhaps we were lucky but we had excellent snow and a great time.

      I like children when their parents are in control


      Just returned from Flaine. We purposely booked outside school holidays, we thought this would reduce the number of children in the hotel, how wrong we were. Both my wife and I work with children and like a break for our holidays. Obviously the parents who take their children out of school for trips also like a break from them because there was no discipline and we had children running throughout the hotel at all hours. This included the restaurant and bar area thus making a relaxing time impossible after a days skiing.

      The staff were resigned to this and were very tolerant, the food was god. It was a shame really that so many families ordered the "chip" option instead of the good food on offer.

      The skiing is reasonable in Flaine but the high winds closed the highest of the lift systems, so skiing was a little limited. My wife and I purposely stayed out till the lifts closed to avoid the screaming kids.

      Close to slopes


      The hotel was large and in a good location for the main gondola - about 100 yards away. The evening meal is good and there is enough to fill you up. There is a choice of meat or fish. Veggies have a choice too, but it looked to me like slightly less effort went into it than the meat dishes - pasta and sauce one night. The restaurant is tightly managed and the staff are pretty good and you may be able to influence your veggie meal. There was free, limited table wine too, which is best described as drinkable.

      The bar is small, but serves a fair no. of drinks.

      Breakfast is plentiful too. You can rot your teeth with the cereal or have croissant, pain au chocolat, tinned fruit salad, ham, cheese and bread - or a full English. Don't be too late, as some people were taking the breakfast away for their lunch.

      The hotel is full of kids travelling at full speed. There is a tea at about 5pm, but get there before the kids, snatch your cake before they pilfer it all and disappear quickly before you go deaf. I took a pear from the fruit bowl. It was a bit hard. I turned it over to find a child-sized bite from it.

      The hotel is just over the square from a tabac (selling cheaper phone cards than the hotel). If you go into the shopping arcade, there is a cashpoint upstairs. There is a pub called the White Bar on the square too. The usual ski-resort type pub. Big, busy, warm with lots of cold lager - the place to be seen - and watch videos of people skiing off cliffs.

      This place is OK- a good place to go with a group of your mates. Staff are laid back. I saw one person complaining about [the constantly] dirty crockery at dinner, but the staff were just too chilled to let it bother them too much.

      Crystal need to get some proffessional management in quick


      On the surface everything appeared fine but there are problems , half the clients and staffs had food poisoning of some form during our week,thank heavens we are old hands,but the young staff treat you like "kids" which they are,you feel you are an inconvience to their "fun" compared to the extremily hard working local French restuarant and ski instructors who are really good.Bar price were the highest in the resort.Room cleaning was flaky.Our transfer was a complete screw up being abandoned at Geneva airport with the Terminal light s being turned off because of the late hour was not good.Thank heavens the "skiing" which we came for was good,It could be so much better

      Buck your ideas up quick Crystal!


      Ideally located. Rooms OK. Some staff great.

      FOOD AWFUL! Not once in the week (last wk Jan 07) was there a full selection of breakfast items available - either hot or cold. I varied time of arrival across the opening times throughout the week to see if it was just me but to no avail. That available not impressive - unless you're into eggs like bullets or soggy hash browns, to name but 2.

      Starter one night consisted of 1/4 (yes thats right) 1/4 of a small tomato with a teaspoon of mozarella. Another night soup was served barely luke warm in a coffee cup. The lack of bread was such a feature we, and several other groups, resorted to bringing our own into dinner. Despite complaints to various staff and managers no attempt to improve was made through the week

      Cleanliness of rooms is also a prob. Not too bad for us though bathroom only cleaned once and towels only changed once. In one room food and clothing was found under a bed that must have been there from last season!!

      Top tips Crystal:

      1. people come to spend a full day exerting themselves on the mountain - send them out with a decent breakfast and feed them well when they return and they might even return the following year!

      2. fresh towels for a bath following a day of exercise is not at all unreasonable in this day and age

      3. The customer is generally right - it really does pay to listen AND react accordingly

      Contary to other reviews


      Our group arrived on 20th January for 7 days, and found nothing but kindness and pleasant service. Perhaps, unlike others, we did not expect 5 star service at 3 star prices. However we were well received and the staff very helpful. There was always plenty of waiters(M and F)in attendance at breakfast and dinner. There was always plenty of food, though at breakfast there was some delay at times in a continual supply of cooked food, but in fairness about 200 people wanted their breakfast at the same time. The Chef was excellent and the menu varied, anything from frog's legs to Guinea fowl and plenty more "normal" food. There was usually a choice of 3 options with the main course. The comment on the price of alcohol is unfair as the prices seemed to be at this level everywhere in the town and on the slopes. I would recommend this hotel to anybody. I felt your other reviews were unfair.

      Poor food.


      Stayed at Le Totem from 16/12/06 for one week with my family.

      The hotel is ideally located close to ski rental, ski school, lifts and also restaurants/shops. We had a comfortable but cosy room with a balcony overlooking one of the nursery slopes. The lighting in the room was very poor.

      The food was nicely presented, an attempt to make it look better than it was. On the first night we waited well over an hour for our main course! Other people arrived in the restaurant after us, ate and left and we still hadn't eaten.

      The food during the week never arrived hot, it was always luke warm. The free wine consisted of .25l.

      Breakfasts were very poor considering that they were to be a substantial source of energy for the day. One particular day, at 08.05am, there were no croissants or bread left.(When the croissants were there they were usually burnt!). The cooked breakfast buffet was rationed by the staff and extremely poor.

      By Tuesday we had decided to eat out at night and in the mornings, for the children, I would get croissants from the shop opposite.

      The staff were ever so friendly, however vastly inexperienced at problem solving.

      The skiing was good, I would recommend the resort but not the accomodation unless they change the chef at Le Totem. If the hotel were to concentrate on straightforward hearty food I'm sure that they would do better.

      Awful food/service!


      We booked a family ski trip here during Christmas week. The location is great and you can ski in and out of the hotel. What really lets the place down is the poor standard of service, the bolshie attitude of the staff (especially Reception) and the dreadful food. It is run by Crystal Holidays.

      1. The staff are all english/irish and very young with very little experience of working in hotels. It took us 24 hours to get a light bulb changed...and there were numerous other examples of poor service and attitude.

      2. The (very expensive) bar is geared to the young english reveller, who wants potent cocktails and happy hours, rather than families.

      3. The food was truly revolting...very small portions and usually served lukewarm. I felt ill by the middle of the week. They limit the (cheap) 'free' wine to 0.25 litre each.

      4. The 'chef's night off' scam is employed here, so full board does not apply on Wednesday night. Make sure you book a restaurant early or you will find it hard to get a table ( or you can continue to eat at le Totem for 25 euros per head!).

      5. The rooms are OK although the lighting in the bedroom (two low energy bulbs on stalks) is bizarre.

      Advice: investigate the other hotels and places to stay in Flaine...there are much better places than Le Totem! We shall not be returning.

      Fantastic Flaine!!!!


      This was my first ski holiday so was not sure what to expect but had a fantastic time. Thought the hotel was superb and the evening meals were fantastic, much better than I expected for the money we paid!!! It may not be the most luxurious hotel in the world but found it to be very clean and very comfortable. Being a beginner it was great having the ski school, lifts, etc practically on the door step. Would definitely go back again some time. Did not have children with us but the childcare facilities on offer looked great so, now that we are travelling with a child, did not hesitate to book our next ski holiday through Crystal again, just trying a different resort this time!!!!!

      Good Location but cleanliness standard of hotel low


      Le Totem hotel in Flaine has an excellent location on the piste but because its run by Crystal Ski, you wont get the kind of service & cleanliness expected at a 3 star hotel.

      Our room was very small, the carpet was really dirty and housekeeping never once vacummed or cleaned the bathroom during our stay (1 week)

      The evening meals generally pretty good, altough it was hard to find basics, like teaspoons, sugar, clean glasses at meal times, especially breakfast.

      The hotel is extremely kid friendly, lots of kids so if you prefer adult company at all times I recommend you go elsewhere.

      TripAdvisor Reviews Club Hotel le Totem Flaine

      3.50 of 5 stars Very Good

      Travel Blogs from Flaine

      Day One (That lasted all of Sunday and Monday)

      A travel blog entry by sam.pinsak on Jan 12, 2015

      8 photos

      ... the country for four months loomed in the background.

      Thanks to the empty window seat next to me, I settled into my Swiss Air flight thinking I was going to get some sweet shut eye. Unfortunately, I was wide awake... BUT it just meant that I got super excited about all of the airplane food I got to eat (never underestimate a packaged brownie from Switzerland), and I watched Boyhood (which I hear won a Golden Globe) - ...

      Winter Work

      A travel blog entry by gdandpj2013 on Jan 08, 2015

      8 photos

      ... looking for skiing /boarding, a party, and to get lucky occasionally. Be fair to say its a target rich environment, in all categories. We got a lot of kudos because of our age, and that we were 'living the dream'. Kind of funny also, we went to the staff do at the end of training. It was in a nightclub. We walked in about 10pm and everyone cheered. Said hi to people, bought a drink each, a 250ml Heinie and a vodka and coke. Cost NZ$26. Didn't stay long, but our ...

      Family skiing with Brody

      A travel blog entry by hobbsteri on Jan 08, 2015

      6 photos

      ... that there is a national day of mourning in France today for those that were killed in a terrorist attack in Paris. Twelve people were killed. A policeman also was shot in a different village. Very sad. The news tonight was very focussed on it.

      Back in the apartment, Daddy took Brody and Marni back to the pool again and into the steam room. I started to get us ready for our flight home tomorrow and made our own vin chaud.

      More skiing

      A travel blog entry by hobbsteri on Jan 07, 2015

      1 photo

      ... took Brody on the Chamois blue run and button lift again, until we met them at around 12 on the Ecole slope. We took Marni up the eggy lift, and on the way she devoured a croissant - fast becoming a fave food of hers.

      Straight away Matt and I saw that the Magic carpet area was empty so we went to take Marni there, we slid down, with her in between his legs. We were there on our own for a while and then the gentleman from the main ...

      Kiyana wears Mami out in Geneva!

      A travel blog entry by kiyananunez on Jun 05, 2014

      ... hit another huge park with an excellent park and playground where we played tag. Walked/ran again along the lake shore to the huge jet of water which shoots 140 m into the air, the water moving at 200 km/hr. Kiyana was determined that we should rent bikes, so we figured out where they had kids' bikes and went for a tour around to the side of the lake where we'd started off the day. We could see Mont ...