Hotel Club Sorrento
How has this hotel rated in the past?
Historical Traveler Reviews Hotel Club Sorrento Sant'Agnello
Dreadful Hotel Club
This was a very poor excuse for a three star hotel...very disappointing.
No TV or hair dryer in the room despite the claims on the Venere website page I booked through. Air conditioning was noisy and ineffective. The bathroom was a joke...the sink was blocked, the bidet plug couldn't be removed and there was mould all around the edges of the shower cubicle.
The floor of the room was filthy and we were given a twin room when we'd requested a double.
The breakfast was very poor - the milk was off, bread rolls were hard and the only choice of jam was peach or cherry!
On the plus side, it is very close to the Circumvesuviana train station so easy to get to Pompei and Herculaneum. However, this did mean we had trains travelling past our window every twenty minutes or so.
To conclude...don't book this hotel unless everywhere else in the area is full!
Fawlty Towers Italian Style
We arrived at the hotel fairly late on the Friday to find the welcome to the hotel rather on the cold side. Saturday morning was rather a swimming encounter in the room as the drainage in the shower did not take the water and promptly flooded the bedroom. Breakfast (all week was the same) - bread rolls, two sorts of jam, tasteless cornflakes and coffee that was mainly milk. We spoke to our Rep regarding the poor drainage, the lack of air con in the room which we were told was included when we booked, there was supposed to be a hairdryer so I didn't pack one - no hairdryer available in the room. We changed rooms on the Saturday after a sleepless night with "the bells" chiming every 15 minutes and trains running past till approx midnight, there was also the filtration system for the pool going during the night.
Having changed rooms we thought this would be better but hey ho the drainage was as bad and flooded the bedroom again. We succumbed to paying the charge for air con so at least we didn't hear "the bells" / train / filtration system all night.
Due to lack of sleep I went back to bed after breakfast for a rest, my husband asked the chambermaid not to do the room as I was asleep, he later went to reception to ask for clean towels the response he got was "I don't have the keys", so no clean towels, as for sheet changes when we queried this as we had had no clean sheets all week we were told they are changed twice weekly - one the day we arrive and the day we leave, so no clean sheets I always thought there was seven days in a week and if sheets are changed twice weekly they should be changed twice within the seven days.
As we had booked half board we looked forward to our evening meal - big mistake, the pasta dishes for starters were lovely but I'm afraid it was downhill from then on in. I chose fried fish one night it came with deep fried battered courgette pieces and chips.
We had a time to try to relax by the pool only to be disturbed by the trains running past sounding their horns, you could not have a conversation with any other guest without being disturbed.
We were witness to a comfy chair out on the balcony collapsing on another guest, when a member staff was informed of the problem, their reply was "we fix, it will be ok", the said chair was irrepairable and was in numerous pieces.
This was our first holiday abroad and it was supposed to be a treat all we were treated to was "Fawlty Towers", we have written a letter of complaint to our tour operator and are avidly awaiting their response.
The bells! The Bells!
Where the heck do I start? Absolutely appauled by this accomodation. Have written to Thomson and Also ABTA to complain and request refund!
Please, do not go! We went half board and when we got there we had to pay for breakfast.
No television in room and there was a 10 euro charge for air con per day. We were told when we booked that it would have tv and aircon.
The church bells would go off every 15 minutes 24 hours a day! And at six hourly intervals there was a ridiculously unnessesery lengthy chiming! And there was the main train line to the right of the hotel. Trains going past every 20 mins.
When I asked for clean bedsheets I was told no! Only changed once a week.
The shower drain was blocked and absolutely filthy. I have enclosed a picture.
The towels that were provided cannot be described as towels! more like oversised tea towels!
The food was terrible, absolutely shocking. We tried battered fish one night. very bad mistake.
This hotel is dreadful. I emplore anyone thinking about booking not to.
By the way, The Irish girls review earlier in the page, Me and my girlfriend were there the same week as you. You sat by us once in the garden bit.
Would not recommend
I was travelling with three other girls and we were staying in a quadruple room at this hotel. We stayed in Sorrento for 8 days of our holiday from the 25th July to the 2nd August 05. I would not recommend this hotel. When we arrived in our room the air conditioning was not on (there was a mini heat wave in italy), we had to request this to be turned on and when this was arrange it didn't work anyway. We had no TV which was listed on the rooms facilities. This was a three star hotel however our towels were not changed ever day, on occasion only a few would be changed and the cleanest would be left. We also had to be requested that this be arranged. Also the hotel claimed that the sheets would be changed every 3 days this also was not done. When we went to pay on the last day they would not accept our credit cards as they claimed that because it was chip and pin it would not work on their machine so we had to withdraw money from our credit cards and almost missed our train as a result.
Even though i would not recommend the hotel i would recommend Sorrento it is a beautiful place but not recommended for anyone who is looking for a mad non stop partying holiday. We were all in our 20's and thoroughly enjoyed it however we did notice it is popular with couples and families. Pompeii was amazing and an essential
Well - where do I start. Per Accommodation guide for this hotel the following applied & our experience is noted afterwards:
1. Clean Towels Daily - Got Clean towels twice a week- eventually had to ring reception & grovel for Clean Towels.
2. Breakfast - ?? Not worth getting up for - Manager's Wife follows you from Coffee machine to the Cornflakes making sure that you don't take more than your portion. This makes you fell more than uncomfortable.
3. Credit Card Accepted - A Joke - Tried to pay with Credit Card on last pay and was told Cash Only!!!!
4. TV in Room - TV point in room - No TV
5. Hairdryer Facilities - Yeah stick your head out the window - No hairdryer available!!!!
6. Sheets changes twice weekly - Not in our room. Beds were barely made!!!
Your every move is watched in this hotel. It took 4 people to serve 2 of us in the bar one night & 2 drinks took 10 mins to make.
The only saving grace about this hotel is a little restaurant - 200 metres as you come out the Hotel entrance to the left hand side - called Rossa - small but friendly - a lot of locals eat here. Definitely worth the visit.
If breakfast is anything to go by in the Hotel then Dinner would not be much better.
We loved friendly Hotel Club
My 12year old daughter and I spent our first single parent holiday at Hotel Club in St Agnello and felt so safe and at ease there. The family are extremely friendly and nothing is too much trouble. Breakfast was basic - we bought a box of rice krispies from the local supermarket but dinner was lovely. There are a number of cafes nearby for lunch and Sorrento is only a 10 minute walk away. This little family run hotel is ideal for visiting nearby attractions such as Vesuvius and Pompeii and the swimming pool is perfect for cooling off in when you return from your travels. We would definitely return.
My friend and I have just returned from a week at the Hotel Club and thought it was truly lovely.
The family are great and nothing is too much trouble. The hotel is basic, but clean and tidy and the location is ideal for both the centres of Sorrento and Sant Agnello.
I have read some bad reviews about the food, but we thought the food was great, always served piping hot and with a smile.
I would not reccommend the hotel to young singles (My friend and I are 24 and 25 year old ladies) as there seems to be an "older" clientle and it is quite "Coupley"! However, we were made to feel very welcome and joined in on the weekly entertainment on a Monday night which was a live band and karoke.
Only one more thing, don't sign up for the excusions offered by the holiday companies! They are very expensive! If you feel confident enough try and do as much on your own. We made our own way to Naples and did some shopping and it was half the price! I only wish we would have known before we parted with so much cash for the other tours we ended up on. Take the plunge and go to Marina Piccolo and take your pick of where you want to go! Everyone speaks English and you will feel like you have accomplished something at the end of it!
Disappointed with the meals
I've just returned from a week in Sorrento, staying at Hotel Club. It was basic but friendly. the family were all very pleasent. The location was pretty good too, there being a lovely restaurant to the left if you walk for a few minutes.
However the meals were dreadful. We paid for half board but ended up having to pay to eat all of our meals outside the hotel. There was not always veggie options, which i'd been promised and the food was tasteless. They took an hour to check and double check if you wanted wine (which of course you had to pay for) and when any food was finally served you had the impression you were in a soup kitchen! The food was tasteless at best, and at worse, inedible. We walked out of the dining room on the second night, as did some others. The soup was just water and oil, with a tiny amount of some veg, the pasta had no herbs and the presentation was lacking. Breakfast was dry bread rolls and a cup of tea. The choice at tea was one of two, which was like choosing the lesser of two evils.
Hotel Club felt like home
We have just returned from a week at the Hotel Club in Sorrento. It is a small, friendly hotel. The family who own and run it themselves are lovely people who do all they can to ensure you have an enjoyable holiday - we did. The food is great - just like Mama makes! The location is a little bit noisy but this did not stop us feeling as though we were returning 'home' at the end of each day. It is an ideal location for exploring the area - Pompeii, Vesuvius, Amalfi, Positano, Naples and even Rome is possible.
Small, Friendly Hotel
We stayed at the the Hotel Club in April 2004, the hotel itself is quite small but perfectly formed. The hotel is run by a lovely family who do all they can to make sure you have a fantastic hoiday. The food at the hotel is good authentic Italian and theres plenty of it!! The hotel is kept immaculately and housekeeping is done everyday. The only downside to some would be the location, theres a train track right behind the hotel, so if your a light sleeper it might not be for you! All in all we had a great time and would definately go back!!
TripAdvisor Reviews Hotel Club Sorrento Sant'Agnello
Travel Blogs from Sant'Agnello
... our rather quick ascent of the 400 steps back up to the road :), holding up very well to all the walking and climbing. Back to Positano for dinner and a few drinks and the hope of some music. But alas, there was to be no music .... no where here seems to have music, strange. Oh well, we ended up with the owner of the restaurant joining us and giving us his very strong political views on life.....Glen and Gina, he was a ...
... presidents house. The following day was intense. We did about 8 hours of walking and managed to see so much. We walked through the Jewish ghetto, went into the pantheon, got an ice cream for the best gelato place in Rome, walked through a few more plazas with amazing Roman architecture and then finally went to Vatican City. We got a tour through the city which was absolutely amazing, went into ...
The day after we visited ancient Pompei from the camping, we went to a hotel in new Pompei, which is built around it.
We didn't do much during the day besides moving in to the hotel (which was called Villa Laura and totally awful, by the way), but in the evening we went out to sample some of the local cuisine at a western-style steakhouse called Old West.
They sold a bunch of English ales, amongst which a honey- ...
... vanilla layer below covered in a yummy icing. It was still good...I mean, its still ice cream. We figured…maybe spumoni to Italians just means more than one flavor, not specifically pistachio, cherry and chocolate.
After dinner, we walked back to the hotel in the dark, with all the cute city and boat lights.
We loved Sorrento and would love to come back. We would like to stay here for 1 week.
... process only took about five minutes and then the pizza was done and we took them back to the dining room and feasted on our creations.
The evening was a lot of fun and so far one of the best evenings of this trip. Once we finished our pizza's we had Nutrella pizza's for dessert and finally we were invited by our NETC tour guide ...