Clock Tower Resort
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How has this hotel rated in the past?
- Shuttle bus service
- Room service
- Swimming pool
- Free High-Speed Internet
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Historical Traveler Reviews Clock Tower Resort Rockford
I stayed two nights at the Clock Tower "Resort" along with about 12 co-workers and we all thought this hotel was very run down and outdated. My first room was on the first floor and the sliding glass door leading outside wouldn't lock and the screen door was bent like it had been opened with a pry bar. There was also a scary looking bug in the bathroom. I asked for a different room and the one I got was OK, but dirty (lots of dust and crud under the furniture). Another co-worker found bugs living in his bed.
The website advertised a water park but it actually is still under construction. My suggestion is to fInd somewhere else to stay when you're in Rockford. There are several other hotels nearby.
Clocktower under the interstate
This is by far the worst hotel I have ever stayed in in my life. The first night I was there I had to go through the room and do a little cleaning on my own. Then I tried to take a shower. The shower head was so loose that it was shooting water all the way over the rod and onto the toilet. After tightening that up, I finished and tried to turn the shower off. The plunger was stuck and it took hitting it with a book to get it to turn off. Then on to shaving. I turned the water on, lathered up to shave, looked down and the sink was half full, the plunger was down. I pulled the rod to let the water drain and it came all the way out of the sink into my hand. I had to poke a best western pen under the plug to finish. When it was time for bed, I went to set the alarm clock which did not work and the radio on it was at a very low volume with the control not making a difference. That however did not matter because I didn't sleep anyway. The interstate beside the clocktower has a toll booth on it and the tractor-trailors were hitting thier jake brakes all night long. It was like the room was under the overpass. Also my room, #1200, has the laundry room beside it and it felt like I was in a spin cycle most of the night! Not to mention the doors in the hall could be heard closing all night, especially from 8 p.m. to around midnight. I stayed for 4 nights and it was the same every night. I slept better in the car on the way home! Thank heavens I had someone with me to trade driving time. If you are thinking about staying here, don't. I wouldn't let my dog stay here! The Ramada across the street is a far more superior hotel.
Great Pool Area!
Our family (2 adults, a 16 year old and 10 year old) recently spent a great night at the Best Western Clocktower on our way through Rockford. I had chosen this hotel for 2 main reasons: 1) it had gotten good reviews on this site 2) I had driven 550 miles that day, and I wanted a hotel that was right off the highway, and easy to find. I did not want the hassle of trying to locate the hotel after such a long day.
I was very pleased with how easy it was to locate, and the parking was excellent, many spots available.
The service was quick and polite at the front desk, and they were able to get us the adjoining rooms I had previously requested.
The rooms were clean and nicely laid out. Nothing fancy, but for the price it suited our needs perfectly.
The pool area was terrific though. They had a hot tub, and large swim area with a slide. It also included one of those dew drop fountains, "lily pads" for trying to cross, and a large rubber water snake thing that was mounted to the bottom of the pool. To top it off, it wasn't all that crowded. Nothing spoils a good pool like it being over crowded. Perhaps it is busier at other times, but our visit in Mid August was perfect.
The lobby was attractive as well.
All in all, highly recommended, especially if you have children who enjoy a good pool area.
This is a Best Western??
We stayed the first night on a Thursday, we arrived tired and just wanted to check in and hit the outdoor pool. Everything seemed to be OK, room was small but fine. The outdoor pool was very refreshing and clean.
The restaurant, Grannys, leaves alot to be desired, advise - eat somewhere else!
We left on Friday to continue our trip, on the way home on Monday we decided to stay again at the Clock Tower and enjoy the pool one more day.
First room we get is on the second floor, asked several staff members in the hall where the elevator was, they either didn't understand or didn't care to answer, finally after asking about 3 people we got an answer. Get to the room, go to use the bathroom, toilet seat is up (usually means not clean) have to go, use it anyway, look around the bathroom to see hair and other things on floor. Call front desk, moved to new room.
New room seemed OK, went about our day, came back to shower, didn't see hair on shower wall until it was getting wet (grossed out), toilet backed up twice. Manager was always in a meeting or not on property.
Finally about 11PM we get phone call, we will move you to another room!! We were sleeping and not about to get up to move again.
In morning went to check out as quickly as possible, told manager was again in meeting couldn't be disturbed. Front desk was rude told us it was a rare occurance to have a room like this (they forgot it was our second room this stay both unclean). We were given a whole 25% discount for our troubles.
My advise to Best Western, re train your housekeeping staff - bathrooms sould be cleaned every day and update your plumbing.
This could be a very nice property, in our opinion it is not up to Best Western standards and we will not be back.
Stayed for overnight business trip. Was given a single Queen room and found I comfortable. Service at front desk was only detraction - representative was inexperienced and had to be corrected too many times by a co-worker for my satisfaction. High speed internet was available but I didn't use it. Decor was a bit dated but well maintained. Was right for price ($79 corporate rate) and I would consider staying here again.
We stayed at this hotel New Years Eve. The indoor pool has been newly redone and it is fantastic for kids - management should include pictures on the web page.
The advertised (I never used it) high speed internet available.
My shower was warm. The room was clean and the furnishings were not run down.
I would go back, we had a nice visit.
Below average - would not recommend
Followed my husband on his business trip and was very disappointed with the overall hotel. Given that it's a famous landmark in Rockford, it's very run down and the room is VERY old. Service is very average. Seems to have a great indoor pools which would be great if you have kids travelling with you but I didn't use the facilities so can't comment on its condition. This hotel is more suited to backpack travellers rather than business travellers. Definitely would not stay there again.
Good facilities, poorly managed
Heads up, we recently stayed at this resort. During the three nights that we stayed, we were never able to take anything remotely close to a warm shower. It didn't matter the time of day it was, cold or luke warm at best was all we could get. It wasn't just our room, everyone we talked to had the same problem. Resort personnel was dismissive and management completely unresponsive. I don't believe a warm even hot shower is an unrealistic expectation.
No High Speed Internet Connection
Great hotel but does not have high speed internet connection, for a resort of this type that would be just another plus!
Nice room. Great Jacuzzi! Friendly staff. Didn't think room was replenished enough for the price, but overall would recommend.