Clifton Victoria Inn At The Falls
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How has this hotel rated in the past?
- Continental Breakfast
- Swimming pool
- Free High-Speed Internet
- Business Services
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Historical Traveler Reviews Clifton Victoria Inn At The Falls Niagara Falls
Ants At the Hampton Inn Room 116 & 114
Three families stayed at this hotel March 11-13 and on the second night there we discovered ants in our room. The clerk at the front desk didn't believe us because they had never had a problem with ants before. Eventually maintenance came and saw first hand the problem which was worse in one of the rooms and sprayed chemicals on the ants.
The next morning we again reported the problem and the clerk once again, short of calling us liars found it unbelievable. Our concern was that our rooms were the closest rooms to the kitchen and where there is one ant there are millions. Would not recommend this property only for the rude and indignant attitude of the front desk clerk and her failure to deal with the problem at hand.
A Good Hotel And Value
It's evident that the negative reviews regarding the Hampton Inn on Victoria Avenue were submitted after the guests had experienced an isolated, rather that typical, unpleasant experience at the hotel. The critique neglects to factor such issues as: Not everybody welcomes THEIR pet, no guest has to endure room deficiencies and don't check into a 3 star hotel expecting a 5 star property or treatment. Hampton Victoria is what it is; a decent value with immaculate rooms close to everything. We were pleased overall with our stay and the items taken issue with wouldn't be enough to discourage repeat business.
The room was reserved prepaid for Thursday, January 27 and Friday, January 28 through Expedia for $117 US. Friday night was more expensive and Hampton's "Hit The Road" special was expiring, so a typical Friday-Sunday weekend might cost more. Expedia's rate was less expensive than the Hampton website's; there are bargains online if you shop around. The front desk had everything in order and although they request a credit card as deposit for incidental charges such as pay-per-view movies, video games or a bar tab; there weren't any hidden fees or taxes piled on. I'd requested a room facing Casino Niagara rather than the atrium, a side street, parking lot or somebody's back yard and that's where our room was. The front desk person was courteous, efficient, helpful and cooperative.
The property is close to Clifton Hill, Casino Niagara, Lundy's Lane and the U.S. border without seeming to be caught up in the carnival atmosphere of Clifton Hill; the neighborhood was pretty quiet although it was late January. Secure, lighted parking was free off Walnut Street and the Victoria Avenue/Ferry Street congestion can be avoided by taking Walnut to Ellen Avenue. We took this route to the new casino and bypassed Stanley Avenue, Murray Street and part of Ferry. The main entrance to Casino Niagara was visable from our hotel room window and literally a two minute walk along a brightly lit, well shoveled pathway to get inside. We could've left our coats in the room if it weren't the coldest weekend of the year.
It appears that the three story section of the hotel along the north side of the property was built before the south side six story tower, then the atrium added to connect them. The older section has some open balconies overlooking the atrium and newer tower has some large picture windows. We didn't care to look at the rest of the hotel rooms and asked for an outside, or cityview room. The gift shop is to the left, free USA Today and local daily newspapers straight ahead and a small bar with outdoor patio to the right. A large breakfast buffet section is up a few steps with about 15 tables and plenty of room for serving 6:00-10:00AM; more on the buffet later. Several big cages with colorful, noisy birds and some nice landscaping complete the atrium. But Hampton tried to accomplish too much in one big room.
So we come to the part of the hotel which requires the greatest improvement; their postage stamp sized, zero privacy indoor pool smack in the middle of the hotel with no sound barriers or enough seating. Seriously; the front desk, half of the hotel's rooms, both elevators and buffet seating can see or hear everything from the pool area. There's a good reason all of the hotel photographs show the pool from the top of the atrium; there's middle class suburban home's above ground backyard pools that were larger. The pool deck doesn't have enough room for any tables and everybody who walks though the gated entrance is going to get wet. Don't venture into the hot tub unless you're really friendly with the other 2 people who can squeeze in. Since the pool doesn't have it's own heated enclosure, the front entrance is less than 100 feet away and the atrium is rather large; it's a chilly experience. I usually make it a point to have a swim daily, especially during the winter, at each hotel we visit; but had no interest in Hampton's pool, although a gaggle of screaming children seemed to be enjoying themselves each time we walked by.
There's two elevators next to each other, including the aforementioned glass elevator, just past the pool and opposite the rear entrance; we parked our car thirty feet from doors. Even serving 127 rooms; we didn't wait more than 20 seconds for an elevator to arrive and the hotel filled up by Friday afternoon. Not anywhere inside the property's buildings was a whiff of cigarette smoke; even the bar was non-smoking. The interior corridors are fairly narrow with low ceilings, but didn't feel confining and everything is spotless. Our room was about as far from the elevator it could be, but there's only seven rooms along each hallway. Our two queen bed room in the tower section was pretty spacious, but a property diagram suggests that some of the cityview rooms in the older section are smaller. It never hurts to ask.
The room itself was standard mid-priced three star hotel material: garnish bedspreads and drapes, starving artist paintings, a folding suitcase stand, 25" color TV with remote and not enough channels, a steam iron and board, toiletries and soap, a coffee maker, lowboy dresser, a writing desk, an extra chair, clock radio, telephone with free local calls, good lighting, a large mirror and one of those confounded individually controlled air condioner/heater units rather than central climate control with a thermostat. I had to wrestle with the control panel cover to access the temperature knobs, but adjustments were easy and the room warmed up or cooled down quickly. However, as a reviewer mentioned earlier, the heater never turns off and can be noisy when trying to fall asleep. Housekeeping knows their business; their weren't any signs or wear or grime anyplace. There wasn't a hair dryer in the room, but the front desk gave me one when upon request.
We liked the bedroom better than the tiny bathroom. The coffee maker takes up a good portion of the countertop and can't be moved because the cord has been screwed onto the outlet. Yes, that's a precaution, but we don't drink coffee and usually end up putting the maker in the closet. One thing that was a nice touch was a sensor activated nightlight just inside the door. Perhaps finer hotels have a separate fan switch that doesn't arbitrarily turn on when the bathroom light goes on; I had to pop the vent grill to unplug our's. Watch out for the sill on the shower enclosure; it's a good 6-8" higher than most home tub sides and I banged my foot stepping in every time. Hotels might find that plastic shower enclosures are inexpensive to install and maintain, but they make for an unsatisfying bathing experience. The peculiar contours narrow the interior standing room and there's no metal for the shower curtain magnets to cling to; so the curtain bumps against your body the entire time.
Just outside the bathroom are closet doors which make up the only full length mirror in the room; they've be better served bolted to the wall outside of the bathroom. We banged into the doors whenever opened, couldn't get to our clothing when closed, changing and seeing how an outfit looks is awkward and mirrored closet doors are illogical. It's been reviewed earlier the television doesn't have enough channels; but ESPN, HBO, the Hardrock Cafe and WWF networks were enough with CNN and the local channels. The beds were firm, but comfortable with plenty of room to walk around them and decent pillows. Our view of Victoria Avenue, the Skyline Hotel, Perkins, Sheraton Fallsview, the Brock and Casino Niagara wasn't particularly grandiose; but it was quiet on the 2nd floor, sunny and nobody could see into our room even with the curtains wide open.
The breakfast buffet was superb, served long enough that everybody doesn't have to be coralled through at once, it's a pleasant dining area and the food is of high quality and bountiful. All of the continental breakfast staples are present: Coffee, tea, milk, orange, apple and grapefruit juices, doughnuts, danish, muffins, cold cereal and fruit. Hampton's adds yogurt, toast, bagels, muffins, fruit salad, oatmeal and the steam tray included sausage, waffles and pancakes. The hostess wasn't watching like a hawk and unless you drag a feedbag down with you; they're OK with taking some items back to your room. We stopped by both mornings at 9:00AM and it was enough to eat until dinner.
Except for the pool, all of the shortcomings or annoyances I've critiqued were minor and did not detract from the enjoyment of our visit, nor would they inhibit recommending the Hampton Inn to others.
Was there for 1 night a couple of weeks ago, friendly staff, breakfast was excellent lots of choices even eggs and sausages. Paid 80$ for our party of 4, had a very large room with a view of the Niagara Casino(the old one) Some rooms had a view of the lobby and eating area which was weird, so be sure to close the curtains. Free parking, and close to Clifton Hill. Would definately stay here again
Great Place to Stay
My husband and I just got back from our trip to Niagara Falls. In the past we had stayed at the Sheraton (which is also nice). The Hampton Inn was very nice. I was greeted with friendly front desk staff and was told to just ask if we had any questions. Our room was standard - we had the option of either a king bed or two queen beds. The king bed was very comfortable. I did have one small complaint about the room - the air conditioner was very loud at night and would turn off and on repeatedly and we didn't get a very good sleep one night because of it. The hotel was just steps away from the casino which was very convenient. There were also nice restaurants nearby. The continental breakfast in the morning was good - we didn't have to spend any money at the expensive Perkins across the street for a decent breakfast.
Stayed at the Hampton Inn not long ago. Adequate accomadations for the discount rate we received. Yummy cookies at the reception desk. Free newspaper. The complimentary breakfast is quite nice; extensive for a "continental". Our room was clean, average size and overlooked the Atrium pool and lobby area. That was nice although it could get loud with screamming kids in the pool. The pool and whirlpool were small but OK; the lighting was somewhat dim and the area, being "atrium-like", is open and not very private. Overall, a average hotel, close to the casino, restaurants and tourist traps (aka Clifton Hill) that offers discounted rates through Casino Niagara.....or, at least, they use too.
The beds are hard. That is the first thing i noticed. Thatwas 3 years ago after I had a cow in reception for them losing my reservation. i discoveredAlso, the Courtyard and FALLSVIEW by Marriott.This place again? only one good thing.Casino right over the hill.Otherwise,only on a completely free stay..and even then I WOULD whine!
Great for A Family
This hotel is great for our family. There are lots of two-room family suites that overlook the Atrium/pool. There is also a glass elevator that really impressed my 3 children. The free breakfast includes bagels, muffins, danish, donuts, cereal, milk, juice, and fruit salad. Much more than most free continental breakfasts. The Hampton Inn is close to Clifton Hill, and an enjoyable short minute walk to the Falls. We have tried staying at other more expensive hotels near the Falls, but it's not worth the extra money. The only thing that could be improved is the television reception - only about 6 channels.
Good Value, Great location
My family and I stayed at this Hotel in April...and we had a great time. Fantastic pool in the atrium, plus we could walk to the Falls and Clifton Hill attractions. They had a family fun program and my kids got to go to a magic show with tigers and to a Hershey store cooking decorating party. We will go back.
Pitiful Public Relations
CUSTOMER ALWAYS WRONG at Hampton Inn on Victoria Ave. Niagara Falls, Canada. After carefully checking Hampton Website for Pets Allowed Policy and finding NO restrictions, I reserved online. Checked in for 2 day stay to celebrate wife's B-day & Valentines day. We were evicted next day because of our small pet. Wife not impressed. Requested full refund from Hampton manager S. Lamont BUT totally non negotiable! ABSOLUTE REFUSAL ! Needless to say Pathetic Public relations! Most hotels state policies online. Not Hampton. Whose is to blame? You decide. Check out Hampton's own pet Toucan in lobby. But they do have a no pets policy I find out too late.
What a dump!
We recently had the misfortune of spending a night at this depressing spot in Niagara Falls. There were no rooms left at the Hilton, but we were assured that this was a very good hotel. It was a dingy little room with a small, square window overlooking a parking lot. The hideous curtains and bedspreads are indescribable. The bathroom faucet was caked with old soap and mold and a floor tile was missing. The TV was unwatchable - nothing but snow. The room was FREEZING. We had the heater on full blast and it made very little difference. We had to take hot baths in order to get warm enough to go to sleep. The free breakfast was also a disappointment. A dreadful hotel - avoid at all costs.
TripAdvisor Reviews Clifton Victoria Inn At The Falls Niagara Falls
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