Awful, a fake InterContinental

If you ever stayed in a REAL 4 star hotel then you would understand why this place is truly an overrated Holiday Inn Express, which is fine if that is what you are looking for. However, I was looking for a true 4 star experience and felt horribly mislead. The furniture, appointments all scream 2.5 star. The staff was uninformed and disinterested. You are also right next door to a major hospital so brace yourself for sirens at all hours. This hotel should be ashamed of itself for committing the fraud of selling itself as 4 star.

I read the other reviews and it makes me wonder...have you never travelled out of Ohio or stayed in a TRUE 4 star hotel??

Good place to stay near Case Western

We visited Cleveland Labor Day weekend and spent two nights in the hotel. A one bedroom suite was just right for 3 adults and the rate of $98 seemed good. We arrived early, but our room was ready. We had lunch in the hotel and the sandwiches were big enough that my sister was able to eat half of one for lunch when she arrived. The room was clean and the staff were friendly. Many guests had stayed quite awhile because relatives were at the hospital across the street. They seemed to have no complaints about the hotel. The location is very good if you have a car. About a mile to the art museum and to CW. Easy to get downtown to Rock and Roll Museum and to Little Italy.

Putting on the Ritz

Readers may not be familiar with the 1930's song "Putting on the Ritz", but it's a great song that pretty much invokes the Art Deco Style of the '20's and '30's. The decor of the Intercontinental Suites Hotel Cleveland does the same thing. I've never understood why anyone would want to steal towels from a hotel, but, while staying at ISHC, be it only for one night, I was racking my brain trying to think of how I could make off with the furniture in the bedroom and sitting room without being noticed. (Alas, I couldn't come up with a feasible plan.) Whoever chose the furniture, light fixtures, objets d'art, etc., for this hotel is to be comended. The carpeting could be improved on, however. Bonus: the windows opened, but just a bit, but that's more than can be expected in many hotels.

Check-in time was 3:00 and we arrived at 3:30 and went to the dining room at 4:00. We were the only people in the dining room and we ordered a pizza, then, waited, and waited, and waited. We were told by the dining room manager that the cook had forgotten to put the pizza in the oven, thus the delay, and, therefore, our dinner was on the house as well as dessert and any after dinner drink that we wished to have. We declined the "extras" but were glad that we did not have to pay for the pizza, as it wasn't very good.

Taking no notice of the name of this hotel--Intercontinental SUITES [all of the rooms have suites]--we were pleasantly surprised to find a sitting room, a kitchenette, and a sink area separate from the bathroom, in addition to the bedroom with its very comfy mattress. Both sitting room and bedroom have TV's for those who like TV.

Breakfast was included in the price of our room and the breakfast buffet was tasty, but quite limited for us (as was the dinner menu) since we don't eat meat. The sausages sure looked great, though!!

The staff were [was?] friendly, helpful, and seemed to enjoy their job, the latter of which I find important.

Limited shuttle service is available to the various attractions, including the museums (the Cleveland Art Museum is a MUST-SEE, but, now, not until late summer of 2006, as its galleries are under construction ).

All-in-all, I recommend this hotel very highly and cannot wait until I can find a reason to return to Cleveland and stay at Intercontinental Suites.

Good stay.

Good stay. Room was clean and large. I was in the area visiting Case Wesetern Univ for a grad school program. Two muesums are on the block. Health Space is one and is directly accross the street (kid oriented but still fun for grownups). Second is the Muesum of Contemporary Art (you can see it from your hotel window).

Food in the resturant was blah. but responably priced, as hotel food goes. No other resturants on block excpet for McDonalds and burger king.

I came back to room after lunch to have a knock on the door - the supervisor for housekeeping wanted to inspect the maids work and asked if it was satisfactory.

Efficient, honest staff. Lovely night's rest.

A great big thank you to the staff of the Suite Hotel for finding my wedding ring. We stayed on September 9, 2004 for only one night. Comfortable room, quiet. Very friendly bell staff. But the best part was that they located my wedding ring which I had inadvertently left in the room. A special thanks to manager Andrew Gajary for his kindness and prompt reply and to all the staff for their honesty.

More about the stay -- location is convenient to downtown Cleveland and to the Cleveland Clinic and to the University Hospitals. You can adjust the temperature of your room. Coffee maker, microwave, ironing board all a plus.

Relaxing Stopover after Six-Hour Road Trip

Clean, comfortable, pleasant; competent and professional staff. We enjoyed our breakfast (included in our package). Close to downtown without being directly in downtown. Rate of ~$120 for the night, with breakfast for three, was well worth it.

This hotel is not "turnpike" close, but that was okay. Its location enabled us to see downtown Cleveland quickly for we only had one night. (Cleveland was a stopover on the way to Hershey, PA from Chicago, IL.) We ate at a restaurant about 4 mi. away from the hotel called "Waterstreet Grill" in the "Warehouse District". Yummy American fare.

A Sense of Care

Like many others, I stayed a the InterContinental Stuites Cleveland due to its immediate proximity to the Cleveland Clinic. Hands down, this is a nice hotel. The staff seems to be mostly European hotel students intermingled with locals and everyone is most accommodating...especially at the Front Desk. My suite was very attractive and fresh, the only two downpoints being 1. The hotel was less than half full, but I was given the worst location in the property, on the second floor right above the porte-cochere and 2. I could hear a baby crying all night...the sound carried through the heat vent. Forget it when it comes to food and beverage. The room service is very limited and very expensive. A piece of mediocre cheesecake and a pot of tear came to $28.00!!! I have worked in the hotel business most of my life. Considering that this hotel is not in the safest of locations for walking at night, some form of reasonable food service should be available. Bottomn line, I have to go back to Cleveland in a month and I will be trying another hotel.

Excellent! Clean! Very Professional Staff! Stay here!

This was my second stay here, with many more to come, as my wife will require complex orthopaedic surgery at the Cleveland Clinic.This hotel is one of the very best! My suite was a non-smoking bedroom, living room, bath, dressing area, and coffee bar/sink/frig combination area.It was very clean, the staff was very responsive, personal, and with European Professional hotel behavior and standards, as good as any in London or Paris.I highly recommend this hotel.Respectfully,James E. Baker, Sr., President A-Flame Corporation 8175 Kroger Farm Road Cincinnati, Ohio 45243-1639 USAFax: (513)831-5237 Tel: (513)831-4284 E-Mail: jbaker@aflame.com

Very nice hotel

We opted to stay at the Intercontinental Suite Hotel because our son had a very early appointment at the Cleveland Clinic. I was very impressed....this hotel was fabulous. Service was impeccable by the doorman and the front desk. Since we are Priority Club members, we were upgraded to a very nice suite that consisted of a kitchenette/tv area, a seperate bedroom area and a bathroom that had separate shower/sink areas. (Nice terry cloth bathrobe included) We got a deal that included breakfast in the a.m. Our server was very polite and friendly and service was quick. We didn't have the buffet because it was a holiday week, but none the less, the food was tasty and presented nicely.

Beware of the Cleveland Clinic Shuttle Service....I was told that they run every fifteen minutes. Not true....we were waiting by the hotel doors for longer than fifteen minutes and the shuttle did not come. The hotel made speedy arrangements for us to get to our appointment on time and were quite accomodating. I hope I don't have to stay at this hotel again due to a medical reason, however, if so I would have no hesitation. Top Notch in my book.

Rooms and service good. ResturantNOT.

Stayed 2 nights. Got $155 room rates.

The hotel and service was extremely nice. Complimentary shuttles around the hospital and within a few miles. Wish they had an airport shuttle. Taxi to or from airport ~$30 with tip.

The resturant at the hotel is the worst. They charge premium 3-4 star rates for 1 star food and definatly

do not be in a hurry. Average wait for dinner was 45-60 minutes. Both nights were only us and 2 other tables being

"served".

So, nice place to stay if you have to go to the hospital but find somewhere else for meals.