Cleopatra Tsokkos Hotel
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How has this hotel rated in the past?
Historical Traveler Reviews Cleopatra Tsokkos Hotel Sharm El-Sheikh
1.) Music by the pool - Mostly "Gangster Rap" containing language not suited to kids, and not really what a relaxing holiday should be subjected to.
2.) Entertainment - Bingo that you had to pay £6 (English!) a sheet for, Karioke, Mr & Mrs.... it was crap... when external groups came into the hotel to perform, very good, but lacked professionalism as you'd expect.
3.) Having to sign for all drinks at the bar was a pain. Also the local wine "Obelisk", was undrinkable. Beer okay, although we quickly all beered out.
4.) Shelia (Manager, I think.. UK expat) seemed to be the kick ass sort and useful to have on side, for any problems.
5.) Building site view from room, not pleasant, but tolerable. At least they didn't appear to be using power tools. We just heard the chink, chink, chink of good 'ol hammer and chisle.
6.) Pool was very cloudy. Getting water in your eyes stung a bit. The kids pool was drained on our last day as it had gone yellow! The interesting lighthouse water feature in the middle didn't work. Also about 70% of sunloungers were broken and not enough sun shade was provided.
7.) Dinner appeared to alternate between poolside and the resturant, in which girls could where anything they liked, while for the guys, long trousers were mandatory. lucky I had worn some on the flight out! After this annoying (and very hot/sweaty) experience we ate out in Na'ama bay on 'resturant' nights. I can understand wanting to appear smart for dinner, but when the guys are smarter than the resturant its not really on, especially when they turn away people for not wearing long trousers!
8.) Food - typical buffet style, but very samey/dull. Although themed nights were put on, the special themed food attracted an extra cost, even to AI residents.
9.) Staff helpful, although information about local venues and costs from reception were a little out of date... we were told El Fanar beach was 15LE while at the gate it was 40LE (but with a discount to 30LE). The local beach to the hotel (10mins walk) was only 10LE (approx £1). Although the road sign at the top of the hill said it was free.
10.) Watch out for the Blue and White taxi cabs, we were short changed initially, but even when pointing this out to the cabby, he still tried to short change us again... he finally gave in. Use the taxi's in the hotel if possible, they are cheaper, nicer, newer vehicles and they drive a little more cautiously than the blue and white ones.
11.) We found that the toilet in our room was leaking waste onto the floor, on reporting this it took around an hour for someone to sort it out. The air con worked fine and the fridge was great.. it froze our water bottles when tuned down so we had cold water we could take to the beach with us. The plug socket behind it though was dangerous. A splitter was used to power the TV and the fridge but the weight was enough to pull it out of the wall.
12.) Flies around the bar!!!!! Very annoying... even the bar staff had been asking for an insecticutor but their requests had fallen on deaf ears!
Although most of these points are moans, we did have an ok time. Time by the pool was limited as we didn't appriecate the music that was being played and spent most of our time by the beach, in Na'ama bay or on an excursion. (the beduin feast and camel ride was great!)
Would I go back to Sharm - Yes, for sure. Great place.
Would I use a Tsokkos hotel again - No, never. Would rather spend a little extra and stay in a real hotel.
Worst hotel ever
Visited over New Year with my wife and 4 children. I cannot say how bad this hotel was from the moment we tried to check in, wrong rooms, not enough beds, to the moment we left. The rooms were not sorted until the next day and then we ended up with 2 small rooms with 3 beds crammed in each despite paying for 4 full adult price and 2 child prices, only 20% disc.
The food was barely edible at most meals. On BBQ evening I took a photo of the chef with a hair dryer on an extension lead trying to cook the food as the coals were not hot enough to do so. I think we all lost weight on this holiday.
The All Inclusive drinks were a joke. I have never seen a bar with so few drinks on so many empty shelves. All drinks were local, thank god the red wine was OK, everything else was horrible. The Egyptian gin and brandy both tasted the same, like a cross between Retsina and surgical spirit.
The local staff were very willing but had no idea about how to serve at all. The owners were Greek Cypriot (we were told) and on the final day when they tried to overcharge us for drinks (how do you do that when we were All Inclusive I do not know) I met with the owner. He must be the most obnoxious, rude, arrogant, and unfriendly hotel owner in the world.
I hope this review goes some way towards stopping people booking in his hotels and putting him out of business.
What can i say.... My husband booked the cleopatra as a surprise honeymoon for us, as I had always wanted to visit Egypt since being a child.The morning of our wedding day i awoke pretty early to find that sadly sharm el Sheikh had been bombed by terrorists. As you can well imagine this rather upset and devastated me on what was supposed to be the best day of my life. after trying to cancel or rearrange with no success, we gave up and went anyway...my husband being more willing than me.
as soon as we got there i hated it. it is dirty...the food is horrendous unless you like rice, chips and sauteed cabbage, broccolli and courgette (it was like slops!)...the rooms were rubbish....facilities non existent and out of date...and most of the staff unhelpful and quite scary (apart from the bar staff who were the best thing about this hotel) I really feel dissapointed and upset that this ruined not only my honeymoon and holiday, but my childhood dream of egypt.
I shant be ever going back!!!
You get what you pay for!
We were slightly concerned after reading some of the reviews about the Cleopatra and then the bombing in Sharm happened the day before we were due to travel! We decided to go ahead with our holiday as we had only booked one week in the SUN, and thats what we got.
The only thing letting the Cleopatra down is the food. Breakfast is good, you can get an omelette or fried eggs cooked for you and the bread is fresh. Lunch and dinner not too good but you should be able to find something on the buffet choice. Ask for the Pool Bar menu (4-6pm) and you can get Burger/Hotdog/Salad/Pasta cooked to order, we found this to be better than the lunch & dinner buffet. We did notice the food did seem to be getting better towards the end of our stay and Greek Night was probably the best meal of the week. As we were All Inclusive we stayed on site but other guests did go out to eat and said prices were much lower than the hotel and food better but you did need to get a taxi.
On AI you have to wear a wristband and sign every time you get a drink, they say this is to keep a check on stock! Ask for the Drinks Menu from the bar to find out what is AI - Iced Coffee isn't???
There is an entertainment(animation) team who are not too pushy but you can join in with volleyball/aqua aerobics in the pool if you wish. Some of the evening entertainment was OK, Bingo was expensive(£6 per person) prizes not great and do not volunteer for the Strongman Show!!!
All staff were excellant and the rooms were very clean although I did have to ask for towels twice as they had not replaced them when cleaning, we found if you did ask for something it was acted on immediately.
There are shops in the hotel which we found to be good value, Ahmeds Jewellery Shop was excellent, he can make personalized items and they will be ready for you to collect before you leave without having to go off site, quality was very good and make sure you haggle and get a good price, as with all the shops. We did not really need Eygptian currency as everywhere takes Sterling + Dollars or you can change your money at the Hotel reception and the rate was better than the UK!
At the end of the day YOU GET WHAT YOU PAY FOR and we found this to be a good value holiday for what we paid.
Old, tired, depressed and ill maintained
We holidayed in this hotel from the 18th July 2005 until 1st August 2005. There were 3 of us in the party, myself 53, my wife 42 and our son 10.
We were initially booked into room 166 which turned out to be basic but very noisy due to the proximity to to the pool which played euro-noise (music?) well into the early hours of the morning.
I requested an immediate move and was reallocated room 253 which is at the rear of the complex.
The morning arrived and I threw open the curtains to be greeted by the Sinai mountains, desert and a very active building site.
The balconies of all of the rooms on the same aspect were all unuseable due to the builders leering in through the french windows. At times (especially when concrete was being delivered or pumped) was unbearable so we had no other alternative but to leave the room for a bit of peace and quiet. This incidentally was directly following the explosion of 4 car bombs, so most of the local populace were in a very sombre mood.
The pool was so murky that I really didn't want our young son to enter it, but kids being what they are, he ws soon in and swimming.
He managed to lose a flipper in the pool and this was lost for about 2 days until someone accidentally stood on it. The flipper is HiVis green and could not be seen in 1.5m of water. I have taken a sample to be analysed and will publish the findings to Thomsons and Tsokkos Hotels.
Not very happy at all with the health and safety arrangements which apparently were inspected by Thomsons. I raised several of my concerns with the rep and was told that all was fine, (I may add at this point that I am employed by a global facilities management company as a full time health and safety professional dealing with construction and buildings).
The day after the bombs had gone off, the rep suddenly left witrh no warning and flew back to the UK. We had no rep for 2 days until a deputy had been brought in from Luxor.
Most of the people I spoke with were desperately unhappy with the food. All very bland, overcooked, we weren't actually sure of what some of the food was! Even the fresh fruit was suspect.
We were on a bed and breakfast basis, and I felt fortunate that we had not booked fully inclusive.
The only food I had at breakfast were eggs. Mainly because you have to be pretty incompetent to mess up an egg.
The cereals were all served with long life UHT milk that had stood in room temperature for a few hours and had taken the ambient heat in the room.
I was advised by my lad that it was disgusting and I had to concur.
Being frequent travellers, we were not expecting the Hilton. Thomson had awarded the hotel 2 T (2 stars) and the locals had awarded it 3. I have stayed in basic 2 star accomodation before but it was always up to a standard that would be acceptable to Western European tourists.
The price of the food was also questionable especially when we discovered that we could all dine very well outside the hotel for under £E200 (£20 Sterling).
We went for a short walk outside the Cleopatra and about 40 metres from the hotel we discovered ditches by the side of the footpath that contained everything from dead cats, dumped refuse, discarded motor oils and used syringes, (there's obviously a heroin problem here locally or they have the greatest concentration of diabetics in Africa), this was worrying.
There are so many issues with this hotel that if you seek a stress free holiday I would strongly advise you to rethink your accomodation.
I went there with the intention of relieving stress but it just made things worse.
The resorts are excellent and it's just a shame that the hotel was a dump.
I think I referred to it as a commercial slum in the e mail sent to Tsokkos
There are many photographs which I took of our accomodation and surroundings to reinforce my position whilst complaining to those responsible for our miserable holiday, and if you would like to see the pics, please do not hesitate to request them by sending me an e mail to:
Please mark the header of the e mail Cleopatra.
If you are going there, I wish you good luck and enjoy your hols but I believe you will have issues.
Excellent value, great holiday
The rooms were cleaned daily and perfectly adequate. There is some building work going on behind the hotel but then again, the extent of development in the area is such that there aren't many places in Sharm that aren't next to a building site.
We stayed B&B and thought the breakfasts were pretty good with a selection of breads, pastries, fruit and a man making omelettes/eggs to order.
We had the occasional meal at the hotel and it was always good and fresh, although the menu wasn't very extensive.
The pool was great, although as mentioned in other reports, the loud music from 10am-midnight took some getting used to! The beach is only a 5-10 min walk away (although you can't necessarily escape the loud music), a lounger and shade is only a quid and the water is crystal clear with tons of fish. It's not a beach as such and has a jetty into the water.
There are a couple of shops in the hotel where you can get your snacks and souvenirs, and a lovely guy who does Henna tattoos.
Taxis from the Cleopatra to Naama bay were only a couple of quid each way and took 10-15 mins - prepare yourself for knackered cars and crazy drivers! The choice of restaurants in Naama Bay is enormous and well worth trying out. Even though Sharm is supposed to be expensive by Egyptian standards, it's still very cheap by British standards. The seafood is amazing...you can pick out what you want and how you want it cooked and negotiate the price.
All in all a good value holiday and a good hotel which has everything you need.
We arrived in Egypt on the 26th June for a fortnight B&B. We had a fantastic holiday and have so say one of our best yet. I agree that the holiday was cheap and we didn't expect anything great but the hotel was fine. We thought that the bedrooms were really clean, with maids coming in every day to change beds and to give you fresh towels etc. The staff were all very friendly and always willing to help out.
We initially had a ground level room which we were not happy with, the staff were willing to change our rooms and we got a first floor room which was much better. Perhaps you should've been asked to be moved further away from the entertainment spot?
The rooms were basic, but we felt this was fine considering we were never in the rooms long enough to worry about it. As we were B&B the breakfast was always served inside therefore we did not have any hassle with the flies. I recommend anyone going to Egypt to go B&B as the restuarants are great and very cheap. We didn't have one bad meal in the two weeks we were there.
The hotel was ideal location for going in to the town or taking a 20 minute walk to Fantasia for some more restaurants and shops. The trips to the Pyramids etc were fantastic and we went quad biking in the desert. All worth the money to go. Shark Bay is about £4 in a taxi, where you can go snorkelling. It was great fun.
Thanks for a great holiday, Ahmed, Oscar and Catherine
My thoughts are with you all - Take Care
Loved the pool
We have just returned from a week at the cleopatra hotel in sharm el sheikh. we found the staff very helpfuland always happy to help.They all seem to work v long hours i.e 9am till midnight for v low pay and they helped to make my holiday enjoyable.on the minus side there are a few gripes i have that the bar always seemed to be running out of stock on a few items in the early evening and the fridge behind the bar seemed to be broken for the week that we stayed hence i dislike warm beer in 40 degree heat.
We found no problem with bugs as the hotel was fumigated quite regularly though what surprised me was that you had no warning of this as they drove past in a haze of fumes when you had the balcony door open hence the whole room was filled with fumes.On the whole though we booked a week before departure and for what we paid for a week all inclusive i dont have too many grumbles.If you want 5 star then go to a hotel like the hilton
but this is more than value for money if only they would fix the fridge!!!!!!!!
Worst holiday ever !
In January 2005, we booked a two week holiday to this hotel, as this holilday was quite cheap we were not expecting the Ritz! which was just as well. In the room we had problems with back-flow from the toilet three times, the sheets had holes in them!
The food was well presented and the staff friendly, but was never covered and the files had been crawling all over it before we arrived.
Most of the guests in this Hotel were there on an all inclusive basis and the noise from the bar could be heard well into the early hours of the moring.
It is only our opinion, but this is the worst holiday that I have ever had.
Unless the Management make changes I would advise against going there.