Clarion Hotel and Conference Center
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Historical Traveler Reviews Clarion Hotel and Conference Center Louisville
We stayed at the Clarion Hotel last weekend and had a great time. Our room was very nice and clean. The staff was helpful and freindly, and the food in the restaurant was really good.
Several of the employees really went out of their way to insure we had a good stay, which says a lot for the hotel. I like to stay where I know the people care about the guests.
We recommend it highly.
The terrible reviews are dead on
We stayed at this hotel in connection with an Irish Dance competition in March 2004. Our room was prepaid for $89 per night, unfortunately, so we felt stuck at this hotel. Asked for non-smoking- when got to room, it REEKED of smoke, and had a small portable sign that said no-smoking- HA! A dirty roomservice tray sat outside our neighbors door for nearly 24 hours. The yellow and gold tile in the bathroom was mildewy -- we slept that night and asked to be moved the next day. We were moved to another room that at least had painted over the yellow tile and had less mold in bathroom - still the furnishings were broken and room not too clean. We travel frequently and think this was one of the worst places we have ever stayed. Amazing they can sell this property - perhaps the "tower" rooms are nicer, but the common areas even smell bad. I would think Clarion would have a better property.
Believe the bad reviews - I should have heeded the warnings before I booked. (The pool area was not too bad - I think the hotel just needs a good fixing up, scrubbing and more aggressive managment).
Great Hotel !
I stayed at this hotel last week for a convention and had a great experience. I usually do not take time to fill out these questionaires, but thought I would this time. The staff was extremely friendly and helpful. The hotel, although maybe too large overall, has so many features compared to other hotels I have stayed in for the same price. I did not use the indoor pool area, but it looked really nice. The bar and restaurant looked like it was recently renovated and was georgeous. I would definitely recommend this hotel for the money .
We stayed at the Clarion for the weekend because they have such a great indoor pool area. My family really loved it. The kids could not get enough of the pool ( it is huge ) . The staff was really freindly and helpful. They also liked the DQ that was right next door. It was like being on vacation. We will be back again I am sure.
I stayed at the hotel recently on business and thought it was nice. My room was fairly new and nicely appointed. The restaurant and bar was very nice, kind of a bistro concept. They have a huge pool area and even a billiards room. The staff was very friendly and helpful. I would recommend it to anyone, especially families, with all the extra's there. Also, the area was nice, plenty of restaurants and things to do.The only thing missing was high speed internet access, but other than that, I will stay there again.
Do yourself a favor and stay CLEAR AWAY FROM THIS NIGHTMARE! My cousin was getting married on 10/18/03 her friend recommended that my family members (32 of us total) should stay at this HELL HOLE! Upon my arrival, the heating system did not work in my room, it was 11:30 p.m. and there is someone on the floor fixing the unit. Wait let me just list the things2. My aunt had ants in her room3. My cousin had no hot water in her room4. My other cousin who happens to be 8 months pregnant had the toilet backup in her room at 1:30 a.m.5. My sister had boards up under her mattress to be used as a box spring6. In my dad's room, there was dried up vomit under the mattress7. The lighting fixture fell on my uncle's head in the bathroom.8. There was mold in another cousin's room in the bathroom.They offered to move us to different rooms and the ones that did move the accomodations was no better.I videotaped all of the rooms that we had and if I have to send it to the Mayor's office I will do just that. The hotel should be SHUTDOWN!DO NOT PLEASE DO NOT STAY at this hotel.
Nice Pool Area
My daughters and I stayed here June 20-22, 2003 in connection with the Louisville Feis (Irish Dance Competition). Upon arrival we were greeted with a line for checkin that extended out the front door and then some.
45 minutes later, it was our turn to check in. That's when the trouble started. Actually the trouble started in February when I made the reservation. I reserved a suite online via the Hurstbourne's website. I received an email confirmation of this reservation, but a day later the reservation manager called me and said that they didn't have any suites available. I settled for a non-smoking double/double. I received a confirmation of this reservation via the mail. But, upon checking in I was told that they only had a King room. This was unacceptable since there were 3 of us staying in the room. The best that the front desk clerk could come up with was give me a double/double SMOKING room. What really irritated me was that she made no effort to check availability or offer any kind of remedy. Her attitude was "take it or leave it".
Since the checkin line was even longer at this point (2 busloads of guests had just arrived) and I didn't need the wrath of the hundred people still waiting to check in, I took the SMOKING. Of course, when I opened the door to my room the smell was overwhelming, but I expected that. What I didn't expect was the absolute filthy condition of the room. The window, curtains and carpet were disgustingly dirty, but they looked immaculate compared to the bathroom -- moldy and mildewed tile and shower curtain; part of the shower wall was caving in and the sink was clogged. We stayed in that room for the first night since we had a long day ahead of us and we really needed to get some sleep. The following afternoon (after my daughters' competitions were complete), I visited the front desk and the clerk on duty (Starla) was more than helpful. She manually checked that day's checkouts (which were not yet entered into the computer) and moved us to a suite in the "tower" for the same rate as the regular room. She also comped us the first night and offered apology after apology for our poor service. The suite was immaculate and very spacious. It renewed my faith in "southern hospitality."
Found the hotel to be in need of repair in many areas. Understand that they have had a recent upgrade throughout the hotel, but not sure that got their moneys worth. Rooms continue to be dark and musty smelling. Pool was not open when I visited. Cafe is overpriced and too small for the size of the hotel. Front desk service is very slow and many of the clerks have no idea what is going on....lots of new people. Must have a turnover problem. But convenient to good resteraunts in the area and interstate system.
Very Nice Hotel
I don't know the person who stayed in October is talking about. This is a wonderful hotel. I was in Louisville on business and I had remarkable stay. The front desk, houskeeping and resturant staff were friendly, the rooms were clean and nice. If you are visiting Louisville, I highly recommend this hotel. Ask about the Excecutive or Jacuzzi Suites, they are very nice.
We had a small group of about 132 people at Hurstbourne Hotel on Oct 12, 2002 for a halloween dance. The experience there was a nightmare.
The staff was extremely rude, several rooms had roaches, some rooms had shot bulbs or no bulbs in the bathrooms, a dead bat hung above one of the rooms outside the window, our room had a coffee-maker but no coffee pot for the coffee to drip in, one room had bugs in the heater and you could smell them burning when the heat was turned on.
On a scale from 1-10, Hurstbourne wouldn't even be on it...a rating of zero would be more than sufficient for the motel.
TripAdvisor Reviews Clarion Hotel and Conference Center Louisville
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