Sheridan Hotel & Conference Center
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Historical Traveler Reviews Sheridan Hotel & Conference Center Orlando
Save Yourself A Massive Headache - Stay Someplace Else
First - The lobby is very nicely done. Beautiful open atrium gives you the illusion of a decent hotel. Which is why we paid for 3 days CASH in advance.
Upon finding our room in an adjacent building (which still had econo lodge plastered on the side), we turned on the lights and immediately wished they didn't work. We couldn't believe how filthy the room was. There was dirt on the walls, dirt on the floors and who knows what on the counter tops.
We refused this room and were promised a clean, nice room when we returned from visiting the theme parks later that day. (BTW - if you get a chance to go to Discovery Cove - worth every penny!!)
When we returned at 11:00 pm, we were given another filthy room. I complained at the front desk. We were moved to an executive suite.
The "Suite" was in a new part of the Hotel. It was clean. However, we were thirsty from our long day and the ice machine didn't work and neither did the coke machine and there were only 2 pillows on the king size bed and no pillows for our daughter to use on the sleeper sofa.
When I went back down to the desk to ask for a pillow for my daughter, I was told that they were "out" and didn't have any. After my eh-hum claws came out, magically the manager produced a pillow. I informed her then that we would be checking out in the morning.
In the morning, I went to the desk to check out. I was told we could not get a refund for the days that we paid in advance!!! After arguing for 15 minutes, I stated plainly that if they would not give us a refund, I would simply stand in the lobby all day and inform every single person coming in about how filthy the hotel was and our experience there.
Magically, we were given a full refund.
Bottom line - CLARION SUCKS. Stay closer to the attractions and you're likely to find nicer rooms.
Stay away from the airport area.
All we needed was a good night sleep before we caught an early flight. As we prepared to turn the covers down, a roach was on my pillow. We called the desk and a workman came with some kind of spray.
After a long time of noise from the pool area, kids yelling and throwing things, we fell asleep. Next I felt something crawling on my neck and it was another roach. We are not complainers but this was too much. We did complain and were refunded half our money. We will not go back to the Clarion Hotel again.
Poor Management and bad customer service
I have never experienced the worst customer service and hotel management in all my traveling years. I made reservations three months in advance for a non-smoking room,and called to confirm my reservation for a non smoking room.I arrived at the hotel and was told to go next door they overbooked rooms. Went next door and was told to back to Clarion Airport for my room. Finally they gave me a smoking room, after I told them about reserving a non-smoking room after a hour had passed and my take out food was cold. I refused the smoking room and the front end manager decided to charge for a room I never even got keys for. After 8 calls to the operations manager of the hotel, he never offered a apologies for the inconvenience or a refund of my charge for the night I never spent here. I will never make reservations at any Clarion Hotel ever again, they are a very unprofessional organization.
We stayed here January3rd to 4th before leaving on a cruise. We got a decent deal, but the service was very, very poor.
Between trying to confirm our reservation and trying to get the airport shuttle to pick us up at the airport, we wasted a lot of phone calls and time only to be treated very rudely. No one answered the phone half the time; the other half we were disconnected or hung up on (as if the people at the hotel didn't want to deal with customers).
It took an hour and twenty minutes for the free shuttle to pick us up at the airport. The person at the hotel desk accused us of missing the shuttle twice, but the driver (who was very nice) said he was running behind.
The rooms themselves weren't too bad and there was a complimentary breakfast, but when you have to deal with hostile employees, it's not worth it.
I wrote a letter to hotel about our issues, but no none ever got back to us. It would appear that they have no interest in resolving problems.
Not So Bad
I stayed at this hotel on a Saturday night in late April. After reading the testimonials on this site I was tempted to cancel my reservation. However, I am glad that I didn't cancel because it was not as bad as has been indicated. The shuttle picked us up at airport after midnight by a very pleasant driver. The desk clerk was also helpful at such a late hour. Yes, we did ask for breakfast coupons otherwise we would not have received them. The bar was still open for a nightcap. The room was certainly wasn't 4 stars, but it was okay. The window was very difficult to open and half of it was coated over with paint or something so we couldn't see out. The only other complaint we had was the noise of the central fan that seemed to be running in the bathroom and couldn't be turned off. That was very loud. The breakfast was adequate for continental. They could have used some healthier choices. The lobby, bar, front entrance, pool and landscaping was very nice and the room decor was fine. I would stay again.
We stayed for 6 days from Feb 28 to March 6, and booked online for $49 per night, with a full breakfast and happy hour supposedly included.
When we got there, we were informed that they didn't have any King rooms, which we had booked in December, so we had to make do with Double beds.
When we got into the rooms, they smelled of smoke (supposed to be non-smoking), and there was no shower head at all. The in-room safe was not working either. After several calls to front desk, the shower head was installed. They never did come back to fix the safe.
I called down to see about the breakfast the next morning, and was told they no longer offer it free. I complained to the manager, and finally got free passes. Then they charged us extra fees per day to use the telephone and safe. What a joke, the safe didn't work, and they wouldn't knock off these charges. I don't recommend it at all.
Being unfamiluar with Orlando I booked on line, close to Universal.
Staying only one nite so price was not a hugh factor. Wanted something nice and it was rated 3 1/2 stars out of 5. I expected above average - What a disappointment!!! It's old and rundown. We had to change the first room since it overlooked the dumpster and the smell came in the room. The a/c was so loud you could not sleep. The tub was moldy and no water pressure. You could tell it was painted (over dirt) and new carpet could not help make up for the age and low ceilings and overall unpleasant stay.We paid $129 for one nite and it was worth $30. Would not have stayed another nite.
Let us preface this by saying we have never written a review before, but felt strongly regarding the need to alert the next unsuspecting visitors of our experience. We made reservations in Jan. 04 and received a confirmation for an executive king room. Despite our confirmation#, the front desk insisted this was incorrect and put us in a regular room with double beds. The safe and phone were not working, however, 2 complaints and 3 hours later, a maintenance person finally came to fix the problems. Later, we discovered additional problems: the sink would not drain, all of the lamps had at least one blown bulb, the bathroom floor and toilet were borderline unsanitary, the A/C operated at the volume of a 747 engine and punctuated it's cycle with a bang equivalent to someone impacting the door with a sledge hammer.
Furthermore, when we made our reservations we were told, and their website substantiated, breakfast was included. However, on check in, the front desk informed us that they stopped including the breakfast on 3/1/04, (4 days prior to our stay) and they would not honor the fact that we made our reservations well in advance of this policy change and based upon the premise that breakfast would be included. Therefore, this added an additional $30.00 to the cost of our stay. To add the final insult, on check out, there was a significant over billing and we had to spend additional time sorting out that error at a very crowded/busy front desk. So, we guess we could sum up our review by warning others of the bad management, poor maintenance, and disturbing business practices. Sadly, other members of our group staying there had similar complaints. The only good thing we can say about this place is that we were only there 2 days.
PLEASE READ before you decide to stay here...........
Beware, if you think you are staying at a nice, clean hotel you will be shocked at how run down it is. My husband and I stayed here for a few days because of the free full breakfast and happy hour. The full breakfast is a joke; you have to ask for a pass from the front desk each day (they are not automatically given to you) and any continental breakfast is much better. The happy hour; the three days we were there, there was no happy hour.The rooms; just an FYI, this hotel is connect to an Econo Lodge that shares ammenities. The rooms are clean, but many things are broken. Our patio door was stuck open, our closet door was stuck open, there are no irons (it took 1 1/2 hours and 3 requests to get one), and the door key works on the 4th try (don't ask me why).The ammenities; the work out room is enclosed and no venilation, not to mention only one treadmill worked and the stairclimber. The cycling machine and the nautilus equipment were all broken. There were no towels and the water dispenser was out of water. The pool was nice, but the hot tub was cold and smelled like rotten eggs. There were also never any towels at the pool, so bring your own.Needless to say, we will never stay at a Clarion again. It is deceiving though because the entry way is attractive and looks nicer than it really is. I guess you get what you pay for!
Good Budget Hotel!
My husband and I bid $30/night on Priceline for the Clarion Maingate
hotel (on 192, AKA Irlo Bronson Highway). We just returned from a 3
night stay and we were quite happy with the hotel. It's an older
property, but very clean, well-kept, and safe, with friendly, helpful
staff. It's very close to Disney and there are plenty of restaurants
within easy walking distance.
My husband called the hotel a couple of hours before we arrived and asked if we could have a free upgrade from 2 double beds to a king--we ended up with a huge room that had a frig and microwave, couch and chairs, and kitchen table and chairs. The breakfast buffet for $8.55 (including beverage and gratuity) was a good deal, too.
We would definitely stay there again for the price. (We have read online that people have successfully bid as low as $26.00 on Priceline for this hotel, by the way.) Our entire hotel bill for 3 nights ended up costing a shade over 100 bucks including tax.