River Park Hotel & Suites Downtown/Convention Center
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Historical Traveler Reviews River Park Hotel & Suites Downtown/Convention Center Miami
Double Check Your Bill
I was charged for eating in the restaurant when I hadn't. Also, musty smells and shabby rooms -- regretted the choice of Clarion Miami.
Dirty and Poor Service
Rooms not very clean. Bathtub/shower floor needs to be bleached - rather dirty looking. Roll away beds did not have linens on it, nor were there any linens in the room - took two hours after reporting that I didn't have any linens before someone came with any and still didn't get any pillows for that bed.
Nasty, smelly, bad service!
We booked our room for the weekend during the UltraFest and the service sucked so bad!!, No parking anywhere unless you paid over $16 per day, the rooms smelled awful, our window was broken and getting ready to fall out and the ac was broken in our room and the whole hotel was hot and humid!! We called for a bellhop to help with our luggage and they never showed up even after calling them twice!!!!! Next time we will spend more!!!! And definitely not recommend this place!
Not Really Worth It
I would not advise staying in this hotel unless you have an unnatural capacity to tolerate ignorance and ineptitude. The rooms are poorly appointed with the majority of the furniture being severely stained and odiferous. The suite rooms are spacious but lack a crucial refrigerator, plus the two appliances it did have (coffee maker and hair dryer) did not function. Upon checking into the room, the king bed had ONLY 1 pillow and a sheet.....no blanket at all. I called at 10:00 pm to request a comforter of some type. When I called back at 10:40 to see if the blanket was on the way, the fellow at the front desk advised me to just come down and get it because "he didn't have anyone to send it up." I then rode the rickety elevator 10 stories down to the lobby where he procured a flimsy blanket from the office behind him. Upon my further inspection of this fire blanket, it occured to me he probably gave me the blanket that the maids use to sllep on the office couch, because the blanket had pieces of grass and stray pubic hairs all over it. This thouroughy pissed me off, and when I complained to the overburdened and undercapable manager the next morning, it took her 45 minutes to finally give me half off of my room. Moral of the story: this place sucks.
If you want to stay on a hotel, where the rooms are filthy and smelly, the furniture is about to fall into pieces, the carpet smells like old, and the service is not nice and cordial, then this is your place!!
This hotel is mediocre at best. The the hotel's exterior and lobby are lovely. Do not be fooled, these are the only lovely things about this hotel. The rooms are in great need of updating and repair. We stayed in a roomy "suite" that lacked a refridgerator or a microwave. The wallpaper was tattered and dingy looking. The marble bathroom would have been ok if they would have cleaned the mold out of the tub grout.
Our "suite" could have used a good dusting as well. I was not impressed by the cold overcooked/understocked breakfast buffet either. The pool was not filthy but did not look overly clean either. The staff was ok.
Valet service ($16/day) was a little slow also. If you are not overly particular you may not mind these things. Most people don't go to Miami to lounge around the hotel room. But whatever you do, DO NOT PAY FULL PRICE FOR THIS HOTEL ROOM !!! It is not worth it. I only paid a little more than 1/2 price for this room. I got what I paid for.
HOTEL WAS HORRIBLE
My husband and I had booked our rooms on line and pre paid for either a room with two double beds or a king size bed. From the outside and in the Lobby the hotel looks very nice. The hotel had overbooked due to a cheerleading competition. There was one working elevator. We were given a room with one double bed. The room was very tiny. We went to the front desk as this was not what we had paid for and were told they did not have to honor our reservation. They had one girl running the desk and at least 50 people complaining. As for our room it was very dark and while it appeared clean was in desperate need of updating. Our room had wallpaper that was peeling off of the walls, we heard some complain of stains on the curtains. We checked out within an hour of arriving due to the terrible service and not getting what we paid for. The hotel offered to let us purchase a cot for an additional $10. I did not really check the room out but heard some complaints of dirty bathrooms, lack of towels. We checked with some people next day who had stayed there and were told the hotel was so confused by the amount of people they had staying there they were calling and knocking on doors at 1am to find out who was in what room. Another couple who also had prepaid were told they would be taken out by security because the hotel could not find proof of their payment this was at 11 at night. We did try to eat breakfast at the Clarion because its buffet was $8 compared to the $16 at the Intercontinental we were staying at. The food did not look good..the eggs were runny and the bacon dried out we opeted to eat at the Hyatt. There are plenty of other hotels in the area that are much nicer and have similar pricing. Intercontinental was beautifully decorated, they were well staffed for the traffic they had for the weekend and the staff was very professional..The hotel was twice as much but worth it.
Clarion was okay...
Stayed at the Clarion for one night on our way to Key West Florida. The hotel was okay. Good rates, Lobby area nicely decorated, the staff was not very friendly but answered our questions to the best of their abilities.We didnt like the valet service simply because whenever we think of something we need out of the car, the valet would have to pull the car up for us. this happened twice, some things we just did without. Because we had our kids with us, i didnt like the bldg. being so close to the busy highway.But the location was good, walking distance to downtown and the beautiful Bayside area.The room was large with a nice view but needs updating. the wall covering was dirty, I requested clean sheets for one on the beds, that was delivered immediately. The room was dimly lit which i do not like, in fact, the lighting of entire hotel was dim and desolate at the time of our stay.The pool was so so.Dont think this is a very popular hotel.Not the best but not the worst either.SME
Nice, clean resort
Just a quick note about the Clarion in Miami. It is really a rather nice hotel, especially for the price. Be sure to get a room that over looks the river, otherwise you are overlooking a roof top, and the city. My room was always clean, although I had a problem with a slow draining sink in the bathroom. I complained, they fixed it immediately, but it became slow again the next day. I decided it wasn't worth gripping about, because it would drain eventually.Food in the dinning room was decent and a good price. Had friends at the Hyatt next door and they came to eat at the Clarion because the Hyatt was just to darn expensive! Room service ends at 9pm, so if you get in after that you are out of luck! You can order pizza from a delivery service which slips a menu under your door. If you can get away from the hotel, take a $3 taxi ride to Bayside!! Eat at Bubba Gumps, or Hard Rock Cafe, or any of the multitude of restaruants that are available. Be sure to check out the Cuban food, it was delightful! WARNING! Do not use the phone in your room to make a call! You will be charged $6 for a one minute call!! And $1 a minute thereafter. They do have internet service for .20 a minute, didn't use it so don't know how slow it was.Overall, decent place to stay, just don't walk around downtown at night, as I was warned often during my stay. Take a taxi to Bayside, and have a ball!
Nice rooms, bad service
I stayed at the Clarion for business and some play. When I arrived around midnight, valet parking at $15/day was the only option -- it is difficult to find alternative parking that you would be willing to walk to at night. The night valet did not speak English, which caused some difficulty parking and retrieving my car. The front desk staff seemed unhelpful in accommodating questions when I asked in person and the phone was always busy when I tried to call from my room. Try to stay on the riverfront side -- even from the 16th floor I could hear highway noise. The hotel is in walking distance to the Bayshore outdoor mall, which is nice for evening shopping or eating. The rooms were spacious and well-maintained, though the a/c sounded like a jet flying overhead. The elevators were an adventure every time.
TripAdvisor Reviews River Park Hotel & Suites Downtown/Convention Center Miami
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