La Quinta Inn & Suites Minneapolis Bloomington W
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How has this hotel rated in the past?
- Shuttle bus service
- Continental Breakfast
- Swimming pool
- Free High-Speed Internet
- Business Services
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Historical Traveler Reviews La Quinta Inn & Suites Minneapolis Bloomington W
You get what you pay for
I am starting to see a pattern in the reviews for this hotel. They are either very nice or very bad and it seems to correspond with the amount of money the person paid for the room.
I have noticed that all of the previous reviews that said their rooms were in poor shape got the room at a reduced rate. I am starting to wonder if this hotel reserves its rooms that desperately need renovation for those of us who secure a discounted rate.
When I booked our room the hotel listed the nightly rate at 125.00/night. I was able to get a prepaid rate of 69.00/night.
Before we went on our trip I read a review where someone said there were burn marks from an iron all over the floor. Either this hotel has some freak ironing accidents or I was unlucky enough to get the same room. (rm 712)
We also had to call maintenence to our room because the sink was clogged when we checked in and the air conditioning wasn't working properly.
The hotel staff is friendly and responded quickly but the room was in bad shape. Overall, I can't complain for 69.00/night, especially since we didn't spend much time in the room. There is no way we would have stayed there for the 125.00/ night rate because there are so many other hotels close by that are in better shape for the same price. I guess that is what the hotel banks on. They must figure that most of their guests won't complain about such room conditions if the general areas of the hotel are nice and staff is friendly, especially if they received a discounted rate.
The reviewers that commented on the pillowtop mattresses must have paid full price because our room did not have these.
Also, it is important if you are with children to be wary of the balconies. These are dangerous. They are not deep enough to put a chair out and sit on and the bars are very far apart. It would be very easy for a small child to slip through the bars and fall. If you stay here with small children either ask for the ground floor or make sure the sliding glass door locks.
One positive thing is that this hotel does have a business center that has free internet. My husband needed to do some work and didn't have a laptop with him so it was nice that he could go and use the business center computers without an extra charge.
I was disappointed in our stay. My family of four was there for 3 nights. We stay only at Choice Hotels, and expected this one to have the great standards the other hotels in this chain have. They didn't. Our room was TINY. It was too cramped to even "recline" in the recliner- the only "path" in the room was smaller than the width of the footrest! However this wasn't too much of a problem because so many springs in the recliner were broken that you couldn't sit comfortably anyway. The bathroom sink wouldn't drain. The "beautiful scenic views of the lake or downtown Minneapolis" must have only been from the 18th floor, because our room on the 8th floor overlooked the parking lot and air conditioning units. The balcony was only 18 inches deep at it's deepest point. It was barely big enough for one person to stand on at a time, much less put out a chair and sit! The balcony door did not lock. The initial clerk we checked in with was very rude, although the others I dealt with were pleasant and knowledgable about the area. Housekeeping was less than average, but in all honesty, there wasn't much that could be done to make this old, ratty room appear clean. We had a bad incident at the pool where a group of guests were partying with bottles of alcohol and very foul language in front of my young children. They were disappointed that much of our "pool time" was taken up at the front desk trying to get an employee to remove them from the pool, even though the signs clearly stated that no alcohol was allowed in the pool area.
Many of these issues were not noticed immediately upon arrival. We checked in very late at night, my kids were exhausted and I did not want to deal again with the rude clerk, so I brought these problems to their attention early the next morning. There was no follow up, except for a metal bar that was attached to the balcony door in place of the broken lock. How disappointing.
I must say that we did have a pre-paid discounted rate for this room, which along with the fact that we planned to be out of the room most of the time anyway, was the only reason we didn't go elsewhere. It is entirely possible that the tiny room we had is a substandard room that they rent out for these discounted rates. I imagine it is quite possible that other rooms in this hotel are better and bigger. I've never had a bad experience at any Choice Hotel before, but will never stay here again!
Great fruit plate
Seemed quite well maintained. Plentiful, good-sized bath towels. Surprised by large size of fresh fruit plate included with some breakfasts. Only disappointment pool closure last of 4-night stay. Concern about quality due to mixed reviews unwarranted.
Not the best in the area
Stayed 3 nights at the Clarion in Oct. 2004. The purpose of my trip was to shop at the Mall Of America. The hotel offered shuttle pick up from the airport and to and from the mall.
Going to and from the mall was a hassle. For example the mall closed at 7pm on Sunday but I didn't make it back to the hotel until 9pm, because of the way the shuttle ran. I called the hotel before 7:00 to see if the shuttle could come early to get me, I was told the driver was going to the airport and couldn't stop at the mall even though it was on the way because it just wasn't done. Another couple that was waiting at the stop also said that they had called and they were told that the shuttle would be sent early. (which ended up being a lie) So we waited 1hr1/2 for the shuttle, when it finally came we ended up having to ride to the airport to do a pick up. So I guess the shuttle can go to the mall to the airport but not the airport to the mall. I had other bad experiences with the shuttle but enough of that. My suggestion is that if you want to stay at this hotel get a car or plan on taxi fares.
As for the hotel it self. Check in was great. I got to check in early around 11:am and got my room. Room had a king size bed, very nice reclining chair, desk w/office chair and a coffee pot. Room was nice but the carpet looked like someone had tried to iron it, there was burn marks all over. The room was clean though. Bathroom was ok seperate sink area from the tub/toliet area, which I like. I did not have one of the rooms with a fridge or microwave but I only paid $50. a night so I can't complain. I did not eat in the Restaraunt because I was warned by everyone I ran in to not to eat there. I did get a fish sandwich that came with potato chips to go and it came to over $15.00. It was good but not worth it. There are no other places to eat close by. There was an Olive garden about 6 blocks up, I did not feel safe walking in the area at night. Really there is nothing else in the area to do in walking distance. Hotel has a cozy indoor pool wouldn't of been bad but the water was cold. Hot tub water was warm not hot and it made a strange noise. I think that they had it fixed. Staff was extremely nice until I complained about the shuttle and the desk clerk working that night who had lied and was rude. They got defensive like it was my fault I was lied to. Another couple I talked to said they tried to complain about the same girl and the manager wouldn't come out to listen. I got the feeling that the hotel couldn't care less about the tourist staying there. They seemed focased on the North West employees that they have a contract with. And other business clientle. Check out was also easy and the hotel did hold my luggage for me because I had a late flight. So to sum up this hotel: most staff is nice, rooms are decsent. If you don't plan to eat here, swim here, or use the shuttle for the mall, or be in an happening area it's not a bad place to stay.
Great restaurant and bar
The common areas of the hotel were a little old and needs renovating. The room was above average with very comfortable beds. The restaurnat and bar are great. Food was above average as were the prices. Service. A+++. The only negative was the hours of the shuttle. If you dont rent a car, the shuttle stops picking up at the mall at 930. Dont plan a late dinner or movie as you will have to take a cab.
Good service and deals here
WE spent two nights at the Clarion Hotel in
Minneapolis and had a nice time. The hotel is older but they provide door to door service to the Mall of America and the front desk people were exceptional in their customer service. We got a package deal for the Mall of America and enjoyed the coupon book and the Aquariium as part of our fare there. They were expecting us and accepted our vouchers for the hotel very rapidly and check in was a breeze. Would definitely stay there again!
Great Value for a family
This hotel turned out to be a great value for my family. We had no trouble at this economy hotel. Conveniently located, clean rooms, decent size indoor pool, and complimentary newspaper were all amenities. Room service was not used and their was no complimentary breakfast. This hotel was close to several chain resturants but you had to get on the interstate and get off at another exit to find fast food. Fairly close to the mall of America, but we did not see a shuttle....Great rate however made this worth it. The pool was small but clean.
Worse hotel I've ever seen-dining room is a joke. No professionalism at all.
This is one of the worst hotels we have ever stayed at!!! Stacks of dirty dishes were piled in the hallway for several hours, from room service I presume. The restaurant which opened nearly 30 minutes late, had mediocre food, the service was so-so, and it was a bit pricey as well. The paper thin walls of our room allowed us to experience every moment of the late night partying in several adjoining rooms, as well as their frequent toilet flushing. We had planned to stay a second night having paid in advance, but my wife and I thought, "No way!!". Upon checking out the following morning(after just one night), we were informed that there was no one of authority available to authorize any sort of refund or considerations. We will never return!!!
Erate guarantee sucks
I made a booking with the central reservations at ... Their e-rate guarantee stipulated they would match and discount rates on the same hotel found on any other website by 10%. Well, I did find a cheaper rate on another website, but their customer service supervisor gave me all sorts of excuses as to why the rate could not be matched/discounted. These included being unable to access the other website, despite me giving explicit instructions, and providing email attachments. Choice Hotels did not live up to their guarantee, and I have since cancelled my reservation. I will not deal with a company that is not true to their word.
TripAdvisor Reviews La Quinta Inn & Suites Minneapolis Bloomington W
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