Treated like royalty ONLY if you are royalty

What a disappointment. Had stayed at the Savoy twice and loved it (despite warnings) and opted for the grand dame on my 40th birthday. The room had ample wardrobe space (as does the Savoy), but was otherwise unspectacular with a CD player that did not work. The floor was supposedly non-smoking, but those next door were and complaints to the desk were ignored. One evening, while dressed in my black cashmere overcoat and Burberry scarf, I was halted and turned back until I identified myself as a GUEST. Not even an apology was offered. The doormen never offered to do a thing when I appeared and one of the concierge staff was brusque to me and friends who came to collect me for dinner. Nothing was welcoming or inviting about a property that IS gorgeous. You only pay the price; you are not treated as a guest (unless you are perhaps famous or a regular). One desk clerk was marvelous, one concierge was as well, but for each of the staff who were, there were an equal number who were not. For over $425 a night, no hotel should be so inconsistent. I have had tea here on several occasions and always found it to be superb. Will continue to use the public rooms on the ground floor but never venture up again.

Service with a Smile

My husband and I spent 4 nights at Claridge's in August. I would say overall it was a beautiful hotel. It had an intimate feeling and the staff was helpful at every opoortunity. We brought our children ages 12 and 14 who are use to travelling to nice hotels. At times they felt it was a little too nice.They felt out of place because of what they were wearing. Other than that they enjoyed our stay.

The most memorable part of our stay was our dinner at the Gordan Ramsay restaraunt located in the hotel but seperate from it. The food was excellent! Reservations are HIGHLY recommended and expect steep prices.

I would definately stay Claridge's again!

Outstanding Service at Claridge's

My husband and I just returned from a stay at

Claridge's and both of us loved the Hotel. From the moment we arrived the service was impeccable.

We were upgraded to a fabulous suite with the

most amazing bathroom. All the staff at the Hotel went out of their way to make our stay a pleasant one. We loved the bar - great fun to sit and chat with the bartenders and the dining experience

at Gordon Ramsey's is a must. We can't wait to

return to London to stay at Claridge's.

Wonderful

I was taken to Claridges under cloak and dagger thoroughly unaware of what was in store, and what a surpirse! We stayed in an executive room and it was fantastic. I can thoroughly understand why taknig a room at Claridges was and probably still is highly regarded.

Nothing had been missed, nothing was 'unthought of' and the service was impeccable right from walking into reception.

We've stayed in some amazing hotels over the years and experienced some excellent service, particularly in the US but I really can't see this being bettered for a long time to come, if at all!

The experience was completed by a meal at Gordon Ramsey and is something I will not forget for a long time.

British style, elegance and class to the nth degree!

Afternoon tea...wonderful, delightful

My sister and I enjoyed afternoon tea at Claridge's on Easter Sunday.

We originally wanted to go to The Ritz, but they were completely full.

Glad we chose to make reservations at Claridge's instead! Smoking is allowed in the foyer where tea is served. We asked for a table in a less smokey area and we were very happy to be seated at a table near the entrance. They have an impressive list of teas...the most extensive we've ever seen. You have a choice of afternoon tea, or for approx $20 more, you can have Champagne too. They offer an ample variety of finger sandwiches; a few more than your typical afternoon tea. The scones are fluffy and moist. And the desserts are wonderful! But it was the service we were most impressed with! Our waitperson was very discreet at checking the water levels and warmth of our teapots. She even poured our tea when she noticed that our cups were half-full! We've never had tea poured for us! She was so gracious and attentive! We never had to ask her for anything because she anticipated all of our needs! A 10% gratuity was added to our bill, but we gave our waitperson a much more generous gratuity. Claridge's is THE place for afternoon tea! (...and be sure to use their very posh Ladies Room!)

Afternoon tea

We went to afternoon tea on Friday August 22, 2003. We were there at 5:30PM and had to wait about 1 minute for table. Most of the people were dressed nicely. It looked like some business and office birthdays etc. were happening. We were there for in essence for early dinner before going to the theater. Service was great, we left very satisfied.

We were surprised at the amount of food we were given. Looking forward to going back again for sure. Very fun.

How the mighty have fallen

We had reservations for afternoon tea at Claridges, one of the most famos venues in London for tea. We went dressed well in coat and tie, expecting the same attire from the other guests. We were very disappointed to see them seat a group of 5 at a nearby table in very casual dress. One male was dressed in jean with his long sleeve shirt hanging out . When we asked the waiter if there wasn't a dress code, such as at the Ritz and the Savoy, he just shrugged and said that 'at least he wasn't wearing trainers'. The hotel manager, in an email reply to me, said that 'smart casual' was required unil 6:30. This is a far cry from the standards that used to be upheld there, so I must downgrade the hotel from its once 5 star standing.

Wonderful

Stayed there October 2003, and it remains a bastion of English class and elegance. Despite some struggles to get our luggage delivered, a quick visit to reception paid dividends, and the front desk service was exceptional. Possibly the best hotel I have stayed in to date; and hopefully not for the last time.

Claridges - an English tradition

Claridges was everything we thought it would be with tasteful, elegant decor, outstanding service and wonderful food. Our room was lovely, though a bit on the small side, but the bathroom was in black marble and very hip. Afternoon tea in the lobby was delicious and the atmosphere of the hotel reeked of class.

Grand London Hotel

The Claridges is a classic hotel in every sense of the word. While not as luxurious as I might have thought it would be, the art deco rooms were very nicely appointed. Our King Bedded room was very large with seperate dressing room,large bedroom and large marble bath. The only drawback was that the room was near the rear elevator but the sound wasn't significant. The staff is outstanding. Professional and sincerely friendly. I don't think I've stayed at a hotel with a better staff. The room was serviced twice daily as you expect with shoe shines, virtually instant laundry and butler service. We stayed for a week and looked forward to returning to the hotel at the end of the day. Only one warning, the phone charges are outrageous even for London hotels. Two emergency calls in the middle of the night to the states cost $120. for about 15 total minutes. And local calls are $1.00 per minute. Internet charges are as bad. But all in all it is a grand place to stay.