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Historical Traveler Reviews CityLife Auckland
CityLife Auckland was a good choice. There were seven in our group (Five teens two adults)everyone enjoyed the central location and easy walking to Skytower, ferries, shopping. Staff worked very hard to get us into rooms ASAP when we arrived at 8:00 AM. But the very best thing was the concierge. Franz is amazing! He had the best advice -set up tours, found us an outstanding driver who was very flexable. Even advised on some great adventure trips for the kids. The following day called our driver in route to make sure all was going well. Outstanding!
Okay for a quick visit.
We stayed here for two nights and found the rooms very small and stuffy although very clean and comfortable in a pokey sort of way. Opening the window was worse though as it was terribly noisy with a multi-storey car park next door (screeching tyres). The room was clean though and the staff were helpful although we did have to argue about the bill (we were double-charged for parking) which was eventually put right. The breakfasts were very expensive and better value could be found in a nearby cafe. The valet parking was extra but worth it for CBD parking.
Overall the hotel was fine for a quick shopping trip or night out in the City but I wouldn't bother staying here if you are after a romantic getaway. It is only worth staying here for the convenient location.
1. The very best point about this hotel is the flawless service from everyone on the staff.
When we arrived in the morning after a 22-hour airplane journey, the staff took extra care to make sure that we go into our room at the earliest opportunity and were thoroughly comfortable until we could.
The bell captain located and booked a spur-of-the-moment weekend in a wonderful B&B in Northland, organised a rental car, gathered maps and guides, and resolutely refused any gratuity at all.
2. Superb restaurant, with very reasonable prices and excellent food.
3. Large, modern, thoroughly-appointed rooms ideal for business travelers.
3. Very convenient downtown Auckland location only a five minute walk from the waterfront.
Just back from a 12 night stay at City Life. Found the location excellent. The valet parking was fantastic, have stayed at other hotels in Auckland were it takes ages to get your car, at City Life they go and get it straight away, and with a smile. The suites are large, with great kitchen and laundry faciliites. The only negative is the small bathroom. Room service dinner was good, breakfast ok but overpriced as all big hotel breakfasts seem to be.
Recommend using the Link Bus Service to go to the inner city shopping/restaurant strips of Parnell, Ponsonby and Newmarket, $1.30 a trip and well worth it as these are busy upmarket areas with limited street parking.
Great place to stay
We stayed three nights at the Citylife Auckland and found it a great place to stay. Didn't expect a five-star concierge - didn't pay five-star prices, but more than happy with cheerful and helpful staff, clean and fresh room and excellent facilities. Fully equipped kitchen and laundry within the room were a real bonus when travelling on a long trip. We felt Citylife to be very well situated - on the main street, ten minutes walk from the waterfront and with buses stopping right outside. Car parking no problem. Would heartily recommend.
They sure were good to me...
Well unlike most people on here, I had a great stay at the City LIfe. I had originally booked online with an internet company and not through them. I had arranged to stay for 2 nights. I needed to stay an additional 4. Now the rate that I got online was exceptional, when they knew that I was in a difficult situation money wise, they not only matched my net rate, but upgraded me to a suite!
Plus side: LARGE suite, full kitchen, dishwasher, washer ,dryer ,microwave, stove top, full size fridge
movies on demand, internet access,everything you could want. The bathroom however was shower only and was small.
The fitness centre was not too good, the equipment was old and some not working, and the pool was small.
The staff I dealt with were pleasant. The location is excellent, however if you are wanting to get up to the clubs on K road you have a considerable walk.All that aside, it was excellent. Dont let the negatives of this review discourage you though. This is an excellent hotel. I would definitely stay there again.
No major problems
The central location was great! The service was only pleasant. Same problem as other reviewer when asking for street directions - not so helpful.
Room was very very nice. But we did request for 2 single beds and received a queen bed instead. Valet parking wasn't efficiently organised when it needed to be considering the limited car space at the entrance.
Overall a good satisfactory stay.
Our stay at the City Life was a disaster ... the facilities are young and bright but the staff are young and dim. The service was simply pitiful. For example .... on our first morning we asked the concierge to kindly point out the hotel's location on an Auckland street map, he failed the test but solicted the assistance of the receptionist who also failed. No only did the staff not know what they were doing, they didn't know where they were!
Satisfied with CityLife
We just got back from Auckland yesterday and was very satisfied with CityLife. The only problem was that our room was not ready when we tried to check-in at 5PM but was ready when we got back from dinner.
Later, we got "up-graded" to a "better" room (on the quieter back-side). We found the complete kitchen and laundry fantastic.
Although we really didn't need a dishwasher the washer and dryer was a boon to us since washing a few loads made things a lot easier coming home. The staff are very helpful but BUSY! Must wait in line all the time, luckily not for for very long. Location on Queen Street was also very good, right across from Vulcan Lane. A little far from the waterfront but not walkable. Also right on the buslines for the Link and the Free Bus.
Shocking guest relations!
I stayed at Citylife in Feb 03 and found the hotel is in a great location, but they certainly need to brush up on customer relations. I paid (six months in advance) for a self-contained,smoking room and was given a standard hotel room. When I complained, a VERY rude duty manager basically told me that it was tough luck because the America's Cup meant the hotel was full. I had been travelling for 26 hours and was told that my room would not be ready for hours yet and to "go for a walk". Obviously, this so called duty manager has never dealt with International tourists! I sat outside the reception area in full view of staff until 2pm check in time, when I was told that my room had actually been ready for hours. (The same rude duty manager) After paying a considerable tariff for a suite, the room I was given was extremely disappointing. I contacted reception again and told them that I had requested a smoking room and I was given a room on a non-smoking floor! I was told that someone would bring an ashtray to my room. I wasn't happy with this solution, as I was considering the guests who had good reasons for booking a non-smoking floor. Once again, duty manager supreme, told me to "just open the windows". Also, the mini bar in my room was removed as I was a "cash customer" . I wasn't and had paid a substantial amount of money for service as well as giving a credit card imprint for incidentals. I have stayed in hotels of all classes all over the world and have never been as insulted as I was by this particular person. Most of the rest of the staff were very nice and helpful, but I really feel that they need some more training if they are to cater to Interational guests. I spoke to an airline pilot who was staying there on a stopover and he agreed that the service was very sub-standard.
TripAdvisor Reviews CityLife Auckland
Travel Blogs from Auckland
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