DoubleTree by Hilton Manchester Piccadilly

Address: 1 Piccadilly Place, 1 Auburn Street, Manchester, Greater Manchester, England, M1 3DG, United Kingdom | 4 star hotel
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This 4 star hotel, located in the Manchester City Centre area of Manchester, is near Piccadilly Gardens, Greater Manchester Police Museum, Affleck's Palace, and Castlefield Urban Heritage Park.
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    Historical Traveler Reviews DoubleTree by Hilton Manchester Piccadilly

    Wonderful place


    I stayed here for a week in August and thoroughly loved it. I rang them directly and they offered a better rate than the ones I found online.

    The room is bright and modern. A big plus is that they have an Apple IMAC in everyroom with free internet access. The hotel offers 24 hour room service which was useful for the late night cravings when I didn't want to go out alone in the city.

    Location couldn't be better. It is literally next door to the Picadilly train station and just a 5 minutes' walk to the main shopping area. The city offers free bus shuttle service from the train station to certain areas around town.

    The staff was very helpful and couldn't be friendlier. (especially Pat, the concierge)

    I would definitely stay here again.

    Excellent city hotel


    Spent 2 really good nights at the City Inn (Manchester). Booked through hotel's own website as there are really good offers at the moment. If you want comfy, contemporary 4 star accomodation this is the place. The i-mac system is excellent as are the CD / DVD choices to use with it. There's a proper hair dryer and ironing board which lightens the packing and the mini bar is well stocked and not too overpriced!

    I'd recommend breakfast (served until 11am on the weekends) as the food is excellent and the surroundings very cool. All the staff were lovely and the location is great for both transport and ease of walking around the city. We'd definitely stay again.



    Had a great stay at this new hotel, although I expected a few teething problems with it being a new building there wern't too many issues.

    Food was great followed by a relaxing drink in the bar.

    Our room was lovely and had a great view of the city.

    Parking was a bit hard to find but got there in the end.

    All staff very friendly and helpful, especially Lee on reception, asked his advice on where to go on a night out, he gave us clear directions and a map which helped! Had a great night.

    Will be staying at city inn again.

    Really cool hotel


    stayed one night for a surprise bday treat for my husband.The location is perfect, two minutes walk out of picadilly station. The hotel had only been open for five weeks and you can certainly tell.I booked a club room and it was beautiful. The imac system was very cool.The staff are all so pleasant as are the little special touches like a birthday card, the complimentary drinks and fruit platter on arrival.Very well looked after at breakfast time. Huge amount of choice for everyone.Will definitely be returning here again.

    Still having teething problems/customer service issues


    Although initially this hotel looks very impressive and modern it seems to be having some teething problems and some of the staff are not as helpful as they could be.

    We asked for an extra fold away bed in our room for our 4 year old son and when shown to our room found that they had given us a single bed located right next to the double bed with very little room to move around etc. When I asked the receptionist who checked us in if we could upgrade to a bigger room he said there was nothing available.

    We then discovered that our TV didn't work and after attempts by the staff to rectify the problem they decided that they would have to move us to another room. They moved us to the room next door, which I discovered was much bigger and could much more easily accommodate a double and a single bed. So this was a blessing but we only got it because our television hadn't worked!

    When we checked out of the hotel, 2 of the 3 lifts were out of order and this caused complete chaos in the hotel at a very busy time.

    The same receptionist who checked us in also checked us out and he tried to overcharge us, didn't ask us if everything had been ok with our stay etc and was generally unhelpful and unprofessional. I have to say that the rest of the staff we dealt with were very helpful so perhaps just unlucky!

    Great location


    I stayed in the City Inn June 2007 for one night. The hotel was recommended by a taxidriver, and they should know. Getting to the hotel from the railway station at Piccadilly could not be easier - there is a walkway from the station that takes you over a main road - it takes all of 1 minute!

    The hotel reception is excellent, with staff who are ready to answer any queries you might have. Check-in and check-out were very streamlined.

    My room was bright and overlooked a busy junction, with great views of busy Manchester. The double glazing was so good that not a noise was heard.

    Breakfast was more than adequate and the coffee shop relaxing. The hotel is new and clean. I hope it stays that way.

    Delighted with the City Inn apart from a couple of minor niggles.


    We have just returned from a one night stay at the City Inn, Manchester - which was booked as part of a package to see the Rod Stewart Concert.

    We were very impressed with this newly opened hotel and agree with the comments of 'pmfreeman' above, particularly with regard to the comfortable bed and excellent breakfast. We had no problems with the hot water but did have problems operating the very modern TV, due to there being only very basic operating instructions. We eventually managed to get a picture (as well as sound) after my husband tried a few of the function keys on the keyboard hidden in a drawer.

    I loved the fact that there was an iron and ironing board cleverly concealed in the wardrobe, together with a 'proper' hardryer ( as opposed to one of the normal ones - which are fixed in the bathroom and operate at only one speed, which blows your hair anywhere but where you want it to go!)

    One minor gripe was that there were no hooks on the backs of the room door or bathroom door. (Maybe they just haven't got round to fitting them yet.) This was a bit of a problem, due to the fact that the excellent Rod Stewart concert was in the open air, during this horrendous, wet week.

    We arrived back to the lovely room with extremely wet clothes and had to drape them over the backs of chairs or on the towel rails to dry.

    Also, the name of the Hotel is not immediately noticeable when coming out of the Piccadilly Station. It is right at the top of the building and seems to blend into the background. So go across the small foot bridge and follow the path round the building to your right, going past the City Cafe en-route and eventually you will come to the entrance.

    All in all we had a very pleasant stay and would use this hotel again. It would be ideal for a girly shopping week-end.

    Nice shiny new hotel.


    The hotel is located across the street from Manchester Piccadily station which is a great location. It is a few minutes walk to the city centre and there is a Tesco Express right around the corner. I had booked two nights (June 22 + 23) for my wife's birthday, and 2 days before we were due to arrive a member of staff called to ask what time we would be arriving as they had arranged for a birthday cake to be in our room on arrival. This was a really nice touch. We also had a complimentary fruit bowl and bottle of water. Check in was quick and staff were helpful, friendly and professional. As part of the package we had complimentary drinks for each night of the stay and 15% off meals in the restaurant. The service was excellent and we both enjoyed the food and found it to be reasonably priced.

    The hotel itself is very modern looking and bright inside. We had booked a Club room and were not disappointed. It was a corner room with a table and two chairs on a raised section in front of the window. The entertainment system works through an i-mac in the room with a remote control, and keyboard for free internet access. The hotel is brand new so the bathroom and all the fittings in the room were gleaming, and everything still smells new.

    The hotel was quite busy while we were there but we didn't hear any noise from other guests, although the room was at the far end of the corridor. The noise from the trams was loud at times though. Breakfast was included in our rate and was excellent. It's a buffet style continental breakfast with a large choice of cooked items ordered from a menu.

    They were having a few teething problems. There appeared to be problems with the lifts but they were working to fix it. The TV/radio was a bit stuttery at times but again, they sorted it out.

    Overall, the hotel and the staff were fantastic. We would definitely stay again when in Manchester.

    Great Hotel


    City Inn:

    We stayed here when the hotel was extremely new and still experiencing teething problems. In a great location next to the main station, this is a new hotel with beautiful rooms. The lobby, bar and restaurant are all very modern and smart.

    The room was lovely, with a great bathroom and a wonderfully comfortable bed. There was an i-mac entertainment system in the room, with DVDs available to borrow. The room was lovely and quiet; we did not hear any road noise, loud bars or drunk people shouting in the street.

    The breakfast was great, with hot food cooked to order and a way above average selection of cereals, fruit, cakes, meats etc. There were a few less common offerings too, including smoked salmon bagels and fresh smoothies.

    The staff were well trained, smartly dressed and eager to help. I was particularly impressed with the hotel manager, who I met after requesting a refund (our room had no hot water and I was unable to shower before a formal work function or again the next morning). However, teething trouble aside, based on the manager I spoke to, I would say the City Inn is in good hands and that their high standards will be maintained.

    Not flexible but a gorgeous hotel


    The only down side to this Hotel is I booked it for a suprise for my husband and I for his birthday and 3 weeks before we were arriving my I found out my husband had a meeting he could not get out of. I called the hotel to change the booking to the Saturday and they told me this was not possible even though they had rooms availables because I did not purchase the flexible rate room which was an extra 10. I said I would pay the extra 10 now and they said this was not allowed I would have to cancel the room and pay 110 for the room on the Saturday. I was angry because I didnt see why this was a major issue I have done this a few times with hotels.

    Once we got to the hotel on the Friday I couldnt believe how lovely it was. From the service at reception to the bar was second to none.

    Also the breakfast was nice too!

    TripAdvisor Reviews DoubleTree by Hilton Manchester Piccadilly

    4.50 of 5 stars Outstanding

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