Would stay here again

There were 4 of us and we'd travelled to Hong Kong from the UK for a family wedding. We transferred to this hotel after experiencing the North Point Ibis which was appalling. We'd also stayed here in 2003 and this time it was obvious that renovation works had taken place.

We wanted 2 double non smoking rooms and upon checking in were told that only smoking or twins were available! We left it with them as we were out for the day and upon our return we thrilled to discover that we'd been upgraded to executive rooms! These were spacious, clean with brand new carpet together with robes and slippers etc. On both occasions I've thought this hotel is good value for money and in a convenient location and the staff were extremely polite and helpful. Mini bar was very pricey though!

Had to upgrade

Stayed here in september and had to upgrade my room the first two rooms were damp and not very clean,you need to stay in rooms 18 floor and above they have all been updated and are fine.Mtr station three min walk away which was great,hotel was expensive to eat and drink but ok as a base after all i didnt go to Hong kong to stay in my hotel.The staff are great and very helpful the food was ok the bar is nice but the prices are a bit on the high side.

Very very good value!

I was very concerned about this hotel having read some of the reviews.

My husband and I had a room on the 9th floor, overlooking the pool. It was very spacious and clean. The hotel's staff were extremely friendly and helpful an made every effort to make your stay a pleasant one.

The location of the hotel was very near an MTR which made for easy access to all of Hong Kong's sights. When coming from the airport and leaving for the airport, we grabbed a taxi between the hotel and the airport express at Central for about 2 pounds. Bargain - and much easier than the MTR with bags.

One comment though - the singers in the bar are very dodgy and very evidently on the game - it's hilarious to go and watch them mark their territory. They were immensely annoyed when Everton vs Man Utd were taking all the attention above them. Highly entertaining!

Very Nice Indeed.

My wife and I stayed on the 24th floor and were very impressed with the condition and facilities provided. We were supplied with fresh fruit daily, the usual dressing gowns and slippers, complimentary shoe shine and laundry faciliteis. I can go as far as to say that the service was excellent and wolud recomend the hotel.

We also kept our room on for an extra day due to flight timings and were only charged half the daily rate.

City Garden needs updating!

This hotel has a lovely foyer but the rooms are only just OK. Our first room was on the 12th floor and we asked to be moved as there were stains on the carpet, mould in the bathroom and the TV didn't work. We were put in a room on the 21st floor which was better but not great. It is badly in need of renovating. The restaurants were very expensive and not very good (the fried chicken head complete with beak in the buffet put us off a bit!). But the coffee shop near the entrance did great bar meals at a very reasonable price. Try their Nasi Goreng! Good location for the tram and MTR but more North Point than Causeway Bay.

Really, really bad Hotel

The room that we were put in first was filthy, there was a big stain on the floor, and the safe was busted, We asked for non smoking but they had no non smoking rooms ready. The staff were o.k when we complained they didn't seem too impressed even though we were very polite, we were moved into another room on a non smoking floor, the toilet was broken, there was mould around the sink, the air con was broken and the sheets smelt of rotten water, again I complained but they had no other rooms, they agreed that the room was unnaceptable and offered us 4 free drinks at the bar.

Overall it looks nice from the outside but the rooms are really bad, the staff are only just o.k (accept for the restaurant staff, and Candy on the desk who were really nice) the bar is extortionate, more expensive than alot of 4 star hotels, we were told by staff that the singers were also call girls!, this is clearly evident when you go down to the bar, they don't try and hide it.

iwould say it was more 2 star than 4. A really big dissapointed

Newly renovated hotel?

I had no problems with this hotel. The hotel was very clean, everything efficent and welcoming. I stayed for two nights and was upgraded to their executive rooms (I belive these are floors 15+) as there were no non smoking rooms available.

The only downside is that the hotel is heavily overlooked - including the swiming pool. You have about 8 tower blocks less than a stone throw away with over a thousand rooms all facing the swiming pool.

I got a cheap price with trail finders, though I would point out it's pointless getting a transfer as the hotel runs a complimentry airport bus service. Even then it's quicker to lug your bits and pieces to fortress hill MTR and get a train direct to the airport. My transfer cost 22 GBP and I spent two hours on a cramped minibus.

Great location and value

This hotel is in a great location, on Hong Kong Island and a few stops on the MTR from the hub at Central. There's also loads of buses and trams moments from the hotel.

It has comfortable rooms, with all mod cons and a gleaming foyer. The rooms were surprisingly big as was the pool.

Considering the location and standard this was fabulous value.

Not the best

We arrived here after an extensive tour of Australia and Singapore and have to say it was the worst hotel we stayed at. Although safe, the area leaves a lot to be desired. The hotel itself looks great, beautiful lobby area, dining room, elevators and the swimming pool and gym are wonderful but it is heavily let down by the actual rooms. The bed and bath were clean but the carpets and upholstery were stained and old and the rooms smelt mouldy. It desperately needs refurbishing and definitely don't look out of the windows for a view! A 4star hotel on the surface but with a 2star underside.

Not a 4 star hotel

My husband and I booked 7 nights at the City Garden Hotel as our travel agent advised us that it was a good hotel, close to the tube and great value.

When we arrived there weren't any non-smoking rooms available although our reservation clearly stated that we wanted a non-smoking room. We were given a room in the 20th floor, but it was dingy, the carpets were stained and the bathroom had mould everywhere. On top of everything else, two floors in the hotel were being refurbished and were awaken at 10.00am (after a long flight from London) by drilling and hammering that was so loud that not only sleep was impossible, but also being in the room was impossible.

We requested to change room. The reception staff were helpful, but still no non-smoking room. The new room was even worse than the first (11th floor). More stains in the carpet, awful bathroom and the bedclothes stank of cigarettes. The smell made it impossible to sleep. And of course the drilling and hammering started at 10.00am. I find it incredible that if someone is drilling on the 19th floor we could hear it on the 11th floor!

We requested yet another room change and saw 4 rooms before we did, but by then we were fed up and it was ruining our holiday so we changed hotel.

We could not believe that this hotel was a 4 star hotel. It does not have any of the features and it is old and dingy. More like a 2 star if you ask us.

The location is not great, not a very good place to go for a walk, but you can get the tram or tube downtown.