City Garden Hotel Hong Kong
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Up with the alarm at 2:45 and at about 3:15 we are checking out. Reception wants to get us a taxi at 560Bht but we walk about 25m to the main road and flag one down ourselves which takes us to the old Don Muang airport in 20mins for 164Bht - not that I'm tight as I'm sure you all know !
The airport still looks pretty much the same as last time …
Up with the alarm at 06:15 and down for breakfast just after 6:45 in the hope of getting in early. We have been told that we are being picked up for our morning trip at 8:00 in Central and breakfast doesnt start until 7:00 so it is all going to be a bit of a rush job. Arriving for breakfast early we find it is all open and in use and actually …
Abit of a lie in this morning as the last few days have all been a bit hectic. Down for a big and liesurely breakfast about 8:00 filling our bags with croissants, pastries and apples for later in the day as we left.
Took the tram across town to the Western Market, an Edwardian building from 1906 that was closed down for many years and reopened …
A great nights sleep and at 07:00 we head downstairs for our first 'free' breakfast. I break the cornflake dispenser and jam the toaster but apart from that it was a roaring success. We leave very full and with croissants and a few pastries for lunch later. I decided that it was not my fault that I ate too much it was the hotels as the plates were …
Finally after a very long flight we are in Hong Kong!! Glen didn't mind the flight too much as he could watch Top Gear on our screens. We thought sitting in the aeroplane for 11 hours was uncomfortable until we left the airport, it's very humid! Good job the hotel has air con! It is amazing here though, like a completely different world. There is …
How has this hotel rated in the past?
- Swimming pool
- Room service
- Wheelchair accessibility
- Fitness/Health center
- Business Services
We chose the City Garden Hotel for a number of reasons.
1. I had stayed there before about 10 years ago and knew roughly what we would be gettig.
2. I quite like the area around North Point. There are plenty of cheap (25-50HKD) Chinese noodle and rice shops nearby. Some have English language menus and others photos on the wall to choose from, so no problems getting what you want. It is also reasonably quiet but still close to the Tram and MTR at North Point and Fortress Hill.
3. The offer the hotel was offering for an internet booking gave a good price for an upgraded room including breakfast for one person.
The hotel was due to be collecting us at the airport to transfer to orth Point about 11:00. This meant arrival at the hotel by midday, 3hours before their advertised check-in time but we were told this wouldnt be a problem. Sure enough we were met at the airport, transferred comfortably and arrived at City Garden about midday. The reception area was chaos with a queue of people waiting to check-out, check-in, etc and only one person working although there were many others just hanging around. After about 15mins without the queue moving we were asked if we would like to go to the Business Suite on the top floor and check-in there so we followed someone up in the lift. Checked-in no problem and were told that the room would be ready shortly. We went out for a walk and to get something to eat and were back before 13:00 to be told the room would definitely be ready before 14:00. As there were only a couple of chairs in reception and nthey were all full we went back out for another walk around returning before 14:00 to be told it wasnt quite bready but wouldnt be long now. We finally get the key at 15:00, their advertised check-in time, and go to the room. Waiting till 15:00 wouldnt have been any problem at all if we had been told this as soon as we arrived then we could have gone out for the afternoon instead of hanging about near the hotel.
The room itself is nice but perhaps not as grand as I was expecting with a double upgrade on the room booking. What are the standard rooms like ?
In the evening there was a knock at the door and someone holding a large tray of fruit. Told him I hadnt ordered anything but he said it was a gift from the hotel for being late with our room.
About 21:00 the roo phone rang and it was the deputy hotel manager also apologising for the delays of the afternoon. He offered us the second breakfast free for the duration of our stay.
O the whole service was good, reception were helpful and the room was nice. Breakfast was plentiful and varied (if you want a fried egg you have to ask for it and it will cooked to order - I didnt find this out till the last morning !). We even took some croissants, pastries and fruit with us when we left breakfast each mornig to sve buying lunch whilst we were sightseeing.
I would be than happy to stay here again.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
TravelPod Member ReviewsCity Garden Hotel Hong Kong
Historical Traveler Reviews City Garden Hotel Hong Kong
There were 4 of us and we'd travelled to Hong Kong from the UK for a family wedding. We transferred to this hotel after experiencing the North Point Ibis which was appalling. We'd also stayed here in 2003 and this time it was obvious that renovation works had taken place.
Had to upgrade
Stayed here in september and had to upgrade my room the first two rooms were damp and not very clean,you need to stay in rooms 18 floor and above they have all been updated and are fine.Mtr station three min walk away which was great,hotel was expensive to eat and drink but ok as a base after all i didnt go to Hong kong to stay in my hotel.The staff are great and very helpful the food was ok the bar is nice but the prices are a bit on the high side.
I was very concerned about this hotel having read some of the reviews.
Very Nice Indeed.
My wife and I stayed on the 24th floor and were very impressed with the condition and facilities provided. We were supplied with fresh fruit daily, the usual dressing gowns and slippers, complimentary shoe shine and laundry faciliteis. I can go as far as to say that the service was excellent and wolud recomend the hotel.
We also kept our room on for an extra day due to flight timings and were only charged half the daily rate.
City Garden needs updating!
This hotel has a lovely foyer but the rooms are only just OK. Our first room was on the 12th floor and we asked to be moved as there were stains on the carpet, mould in the bathroom and the TV didn't work. We were put in a room on the 21st floor which was better but not great. It is badly in need of renovating. The restaurants were very expensive and not very good (the fried chicken head complete with beak in the buffet put us off a bit!). But the coffee shop near the entrance did great bar meals at a very reasonable price. Try their Nasi Goreng! Good location for the tram and MTR but more North Point than Causeway Bay.
The room that we were put in first was filthy, there was a big stain on the floor, and the safe was busted, We asked for non smoking but they had no non smoking rooms ready. The staff were o.k when we complained they didn't seem too impressed even though we were very polite, we were moved into another room on a non smoking floor, the toilet was broken, there was mould around the sink, the air con was broken and the sheets smelt of rotten water, again I complained but they had no other rooms, they agreed that the room was unnaceptable and offered us 4 free drinks at the bar.
Newly renovated hotel?
I had no problems with this hotel. The hotel was very clean, everything efficent and welcoming. I stayed for two nights and was upgraded to their executive rooms (I belive these are floors 15+) as there were no non smoking rooms available.
The only downside is that the hotel is heavily overlooked - including the swiming pool. You have about 8 tower blocks less than a stone throw away with over a thousand rooms all facing the swiming pool.
I got a cheap price with trail finders, though I would point out it's pointless getting a transfer as the hotel runs a complimentry airport bus service. Even then it's quicker to lug your bits and pieces to fortress hill MTR and get a train direct to the airport. My transfer cost 22 GBP and I spent two hours on a cramped minibus.
Great location and value
This hotel is in a great location, on Hong Kong Island and a few stops on the MTR from the hub at Central. There's also loads of buses and trams moments from the hotel.
It has comfortable rooms, with all mod cons and a gleaming foyer. The rooms were surprisingly big as was the pool.
Considering the location and standard this was fabulous value.
Not the best
We arrived here after an extensive tour of Australia and Singapore and have to say it was the worst hotel we stayed at. Although safe, the area leaves a lot to be desired. The hotel itself looks great, beautiful lobby area, dining room, elevators and the swimming pool and gym are wonderful but it is heavily let down by the actual rooms. The bed and bath were clean but the carpets and upholstery were stained and old and the rooms smelt mouldy. It desperately needs refurbishing and definitely don't look out of the windows for a view! A 4star hotel on the surface but with a 2star underside.